MyHeritage (USA) Inc.

This issue has been resolved. Customer was issued full refund.

I found an account for the same email but under comcast.net instead of gmail. I can see that searches were done on our site on May 26 2016 when a 14 day trial was signed up for. Because it wasn't canceled, it did become an annual subscription. If you would like to discuss this with us, please call...

us at ###-###-#### between the hours of 7 AM - 5 PM MST. We do close 12 - 1 for lunch.

This account was refunded as of July 26 2017 and takes 3-10 business days to process

sent in an email to our DNA team and they are handling this issue

Revdex.com: I have submitted a detailed description of the call and resolution to this issue in response to an earlier email from the Revdex.com.  All has been resoveld.
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Our 30 day...

MBG applies to purchases made outright. For people who have never used the site before, so they have a chance to try it out. This does not apply to free trials as you have 14 days prior to paying, to try out the site. If you need to talk to someone please call us at ###-###-#### Monday - Friday 7 AM - 5 PM MST. Otherwise, someone will contact you.

Complaint: [redacted]
I am not rejecting this response, but this company needs to update its customer service to include real people, or real 'chat', or whatever so one does not have to contact the Revdex.com to get a response!!
Sincerely,
[redacted]

I will escalate your issue again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I will send these suggestions on to our team.

From what I can see, if you log into the account with that email and click on the DNA tab, you should be able to see those results.

We partner with many sites that we share information with. We also send you all the matches that we find from those sites, which may include some of your own information that you entered if you have many trees on many sites. There is not a way to know if the information from another site is the...

information you have input yourself. You can simply move on from those matches and wait to match with another tree or record or confirm the match and move on. You pay for the technology to match the information you are inputting to other records and trees on the site. The more matches that you confirm, the more the site can expand its search and find new information. I'm sorry that information you already know pulling up, upsets you, but genealogy is hard work and we are simply trying to make it easier to find out your past by building a database and confirming the information is correct.

Complaint: [redacted]
I am rejecting this response because:  it does not resolve the situation.  I, however, did give you the wrong email address for the account. The correct email is [redacted].
Sincerely,
[redacted]

Revdex.com:
This business is misrepresenting what they are doing.  When I asked for a full refund, per their 30-day refund policy, they refused.  They told me they would cancel my subscription, yet keep 60% of the $119.14 they charged me.  This is fraudulent.  I am delighted that they are motivated to keep their Revdex.com "A" rating by refunding my money.  I accept that outcome for myself, however I worry about other potential marks (I mean customers) being toyed with by their scam. Please do not close my case out until I receive confirmation from my credit card company that the reversed charge has gone through. Thank you very much. 
Sincerely,
[redacted]

Had rep call back and offer full refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Our free trial states that you will be billed after the 14 day trial. We state that on the page you sign up on as well in an email we send out once you do start that trial. Because it was not canceled, the charge did go through. The 30 day money back guarantee applied to accounts that are purchased...

outright so that you can try it out and see if you would like to keep it. The 14 day trial is the same thing, where you can try it out and decide if you want the subscription or not. The 30 days does not apply to the trial because you get that two weeks to try it out before purchasing. I can see that on our end, we have refunded the account in full as of June 16 2016.

A representative called and resolved this issue with the customer

We automatically send "matches" emails when you get matches to other trees. Yuo have the option to turn those off at any time on your website settings page. We have contacted this customer and got this resolved.