MyHeritage (USA) Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Could not figure out how to respond.   I want to thank you all for your help in resolving this matter.  I just got my credit card bill and all has been reversed to my satisfaction.  Again, thank you very much.
Sincerely,
[redacted]

From what I can see on this account, the Premium Plus on the Hughes Web Site is active. What exactly is the problem?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as it DOES take place and a refund is given.
Sincerely,
[redacted]

Had representative call and resolve with the customer

If the representative made it clear that it was nothing he could do to help resolve the situation due to orders from his supervisor why would I still need to take it up with him? This is an issue you clearly have no intention or interest in resolving! Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

We do not issue refunds by email so when you email the company, a representative will call you. We have one assigned to your account who will get a hold of you shortly. Our business hours are 7 a.m. - 5 p.m. MST.

This account has been refunded as of July 17 and takes 3-10 business days to process

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

From what I can see, a few email exchanges were made on August 4th with a google search done for the name. This link was sent to our support team who did remove the record for a Florida marriage. When the link is clicked on now, a generic search for the name pulls up for many different people with...

the same name but not the record that was asked to be removed. We do not have a problem removing records from our site if you will provide the links to the exact records you want removed. If you find a record on MyHeritage that you want removed, please send the MyHeritage page link and not a google search done. We cannot update google's search results, google will have to do that.

We do not issue refunds by email so when the customer emailed in, we had a rep call them. The rep was trying to explain the terms and the phone got disconnected. The rep tried calling back, but could not get anyone to answer the phone. The rep issued a full refund on the account when he wasn't able...

to reach anyone again. The refund  takes 3-10 business days to process.

Please send me the URL of the record(s) you wish to have removed and I will send them on to the privacy team

Complaint: [redacted]
I am rejecting this response because: I will not accept it until the problem is resolved.
Sincerely,
[redacted]

From what I can see, you have full access to the site. I will have to have the rep that you spoke with call you again to work this out.

We will refund the rest of this account. The refund process will take 3-10 business days.

It looks like we have refunded this account in full as of 12/11/2016

We have refunded this account March 1 2018. Please allow 3-10 business days for that to reflect in your account.

Complaint: [redacted]
I am rejecting this response because:  I am waiting to see the refund come through my bank.  As soon as it does I will accept their response and notify you.  Thank you for your help.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to...

me.
Sincerely,
[redacted]I assume by the response that I  am under no obligation to pay for a subscription that was free and my cancellation has been noted.

We do include our phone number in the emails we send. We do not offer refunds by email. We will have a representative call you to discuss this. Or you can call us at ###-###-#######-###-#### FREE between 7 am and 5 pm MST.CallSend SMSCall from mobileAdd to SkypeYou'll need Skype CreditFree via Skype