MyHeritage (USA) Inc.

Thus customer emailed in. Because we do not issue refunds by email, we had a representative try contacting him by phone. When we were unable to contact him, we issued a full refund which takes 3-10 business days to process.

We did have a delay on lab results because of our lab being in Houston Texas where hurricane Harvey struck, closing our lab for a few days. From what I can see on the site, the ethnicity estimate is available for you to see. Go to myheritage.com and click on the DNA tab to view your results.

Please provide the correct email that is associated with the account. The email provided did not pull up a charge.

I am unable to locate an account with this information that was provided. Please provide the correct email address associated with the account that was billed.

The most I can do is have someone call you again regarding the matter. We cannot simply modify DNA results. We can only show you the ethnicities in your system that you match with.

The representative will be giving you a call.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We offer a 14 day trial in which time we allow you to have full access to the records we have available on our site. If you do not cancel within that time period, you are then billed for a year of access. Because we did not receive a request for cancellation, we billed the customer. When you first...

sign up for the trial, an email is sent out with your username (which is your email address) and a temporary password which you can then change once you get onto the site. We also include the direct phone number to our call center.  I do see that this customer opened that email, therefore seeing this information. I see that she emailed in and a representative tried calling a few times to discuss how we could help her and offer her the full refund if we could not help. Since we were not able to reach her, I will now issue the full refund and close the account. Below is the email we sent on the day she signed up for the trial (November 30 2015). I will add stars to the spots where personal information would be for privacy. Subject: Thank you from MyHeritageSent: Nov 30 2015 (21 days ago)Dear [redacted],
Free trial
This is a brief update that your 14 -day free trial for an annual
data subscription has started. You now have unlimited access to billions
of historical records! Feel free to visit
MyHeritage SuperSearch and search for your ancestors. At the end of the trial period, you will be charged US $74.99
(plus tax if applicable) for one year of access. As of Nov 30 2016, you
will be charged annually to maintain your data subscription. You can
review your subscriptions and take actions anytime on your Account >
My Purchases page.
Record Matching
As a data customer you enjoy full access to our Record Matching
Technology at no additional cost. This is an extremely powerful feature
that automatically finds historical records relevant to your family
tree. For this purpose, we have created a free, private family site for
you on MyHeritage. It is currently empty.
By
creating your family tree on your family site using our friendly tools, or
importing your existing GEDCOM file, you will automatically receive your Record Matches for free.
Learn more about Record Matches and see the
praise this technology received from some of the world's foremost genealogists.
Username and password
Your username on MyHeritage is: [redacted]
Your initial password is: [redacted]
We recommend that you set a new password for your account that you can easily remember. To do so now,
click here.
If you have any questions, please call us at: ###-###-#### FREE
(Monday through Friday, 9am – 7pm EST).
You may also reach us by email at
[redacted]@myheritage.com or visit our
Help Center.
We wish you success and pleasure in using MyHeritage to explore your
family history, grow your family tree and share your discoveries with
your family.
Kind regards,
MyHeritage team
MyHeritage (USA) Ltd., 2975 Executive Parkway, Suite 310, Lehi, Utah 84043, USA
.myheritage.com

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and while they did not try to contact me as stated in their response, they have nonetheless issued a refund.  I am therefore satisfied with the resolution. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

If you are unsatisfied with the resolution of your call with our representative, you will need to speak with them. I will have the rep contact you.

Revdex.com: they are giving me my money back. they said it can take up to 7 business days to get back.so I'll let you know when I get my refund
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

A full refund of $[redacted] will be processed today (5/28/2015). Please allow 3-10 business days for the refund to show back up in your account.