MyHeritage (USA) Inc.

I will send these suggestions on to our team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and while they did not try to contact me as stated in their response, they have nonetheless issued a refund I am therefore satisfied with the resolution Sincerely, [redacted] ***

We do not have an email from this email addressWhen you stop the automatic renewal on your site, you would have gotten an automatic email stating that your account would not renew the next yearA representative will contact you to discuss the account

You can stop auto renewal bu going to your site and clicking on "my purchases" as stated in the email we sentWe offer discounts on subscriptions in order for you to keep the site and continue with your researchA representative will call you shortly

This account has been refunded in full as of 12/11/

I am unable to locate an account under the name or email providedPlease call us at ###-###-#### Monday through Thursday am - pm MST

sent in an email to our DNA team and they are handling this issue

our rep has responded to the email you sent and you should reply if you need additional assistanceBelow is a copy of the email he sent Thanks for contacting me and I will do all I can to help track your kit I understand that you sent it on the 4th of January and it is still not showing in our site's tracking as received by our lab While your sample may be already in our lab in Houston, it does take more time for us to process your kit This involves opening it and scanning your kit's code and entering it in our database We receive hundreds of vials a day We have seen that although most DNA samples arrive from abroad within about a month, there have also been cases that it takes a bit longer than a month for the lab to receive the DNA sample Therefore we kindly request you to wait another 1-weeks and we are confident that you will see an update in the status Please feel free to e-mail me back anytime if you have any questions or comments about this by all means I am here for you

We have a preauthorization of the kits where people are sometimes seeing the charge taken out twice and then one charge falls off once they post to the accountI see the account and I only see one chargePlease confirm if you see both posted and call our office to help you out

I will have someone contact the customer to resolve this

I understand your concernWe are still new to DNA and these things do take timeJust as a note, I do notice that the DNA status changed on June and we did not receive the complaint until June

I'm sorry for the confusionOur day trials do start the day you sign up, meaning it is counted as dayIt looks like the representative sent you an email at PM to let you know that you that he would be refunding the full amountPlease allow 3-business days for that to return to your account

I have sent another email directly to our privacy team and will email you as soon as they have been taken down

It looks like the second charge was disputed on the customer's end so I have changed the the status of the subscription to Premium and put notes in for the card company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Could not figure out how to respond I want to thank you all for your help in resolving this matter I just got my credit card bill and all has been reversed to my satisfaction Again, thank you very much Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They have offered a full refund in this matter Sincerely, [redacted] ***

I don't see any emails from youWe sent an email when you signed up for the day trial, letting you know that you had signed up on MyHeritage for access to our data subscription and if you did not cancel on your site or by phone within the days, you would be charged for the subscriptionWe have worldwide records, including AustraliaIf you want a refund, I will have to have one of our reps contact you by phone to discuss this

I am having a rep call to discuss this with you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

It looks like you spoke with a representative of the company on 4/7/and we have refunded this amountIt does take 3-business days for a refund to reflect in your account which is typical of any credit card refund