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MyHeritage (USA) Inc.

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Reviews Online Publications, Family Services MyHeritage (USA) Inc.

MyHeritage (USA) Inc. Reviews (512)

Complaint: [redacted] I am rejecting this response because: it does not resolve the situation I, however, did give you the wrong email address for the accountThe correct email is [redacted] Sincerely, [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They promised to refund me the annual charge, as I asked for.Thank you very much for your help [redacted]

We do send an email when you sign up for the trial stating that if it is not canceled within the days, that you will be billed for an annual subscriptionWe also include in that email our pho0ne number and a way to cancel your subscription on the websiteWe state that before you sign up but also send that email as a courtesyBecause it is only days, we do not send a reminder email when the subscription is overPlease call us at ###-###-#### between the hours of AM - PM MST to discuss this with us

We are very clear about the fact that the test we provide is an autosomal DNA test, meaning we do not test the sex chromosomesWe have a more precise breakdown than other autosomal tests on the market right nowWe also offer subscriptions to research your family through our database of records manually or by building a family tree on our siteThese features are separate

I am unable to locate an order with the email providedWas this a kit purchased through MyHeritage? I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:You state that yous days refund policy applies to outright purchasesHowever, that's not what your Service Terms & Conditions say:"If you are not satisfied with your purchased plan you may request a full refund by contacting Customer Support within days of the initial purchase date of the subscriptionThe money back guarantee applies to Premium and PremiumPlus family site subscriptions and Data subscriptions, but not to shipped products such as family tree posters." Claiming that it only applies to outright purchases is an interpretation of Terms which is not penned in thereMy initial purchase was Jun 20, I first contacted your customer support saying that the subscription does not provide me with services I am looking for, on Jul 11, From the past history of claims against MyHeritage it is clear that numerous people were surprised by being billed an annual amount as opposed to month-by-monthThat leads to me to believe that the monthly pricing as stated on your website is misleading and not only a fault on my partYou have successfully refunded claimants in the same cases in the pastBased on the above I would like to be refunded full or a 11-month portion of the annual USD fee already paidShould you wish to communicate further, I prefer through this board rather than phone calls.Thank you, [redacted]

I have sent in an emergency ticket for our technical support to call you

This will be refunded in fullPlease allow 3-business days to receive that refund

I found an account for the same email but under instead of gmailI can see that searches were done on our site on May when a day trial was signed up forBecause it wasn't canceled, it did become an annual subscriptionIf you would like to discuss this with us, please call us at ###-###-#### between the hours of AM - PM MSTWe do close - for lunch

We do not issue refunds by emailThat email you received was an automated reply letting you know that we would be in touch and giving you the phone number to our customer service line in case you wanted to call us to quicker resolve the issue in case you did not want to wait for a call from a representativeSince we do not issue refunds by email, you will either have to call or wait for one of our refund reps to get a hold of you by phone

from what I can see, a representative did contact the customer and resolved this issue as of today

Complaint: [redacted] I am rejecting this response because: The above refers to my complaint filed against My HeritageThe company agreed to full refund ($119.40) to my PayPal account on 9/27/and I indicated I was satisfied with that resolutionThe problem is that the company STILL has not refunded my PayPal account so what do I do now? Sincerely, [redacted]

We partner with many sites that we share information with. We also send you all the matches that we find from those sites, which may include some of your own information that you entered if you have many trees on many sites. There is not a way to know if the information from another site is the... information you have input yourself. You can simply move on from those matches and wait to match with another tree or record or confirm the match and move on. You pay for the technology to match the information you are inputting to other records and trees on the site. The more matches that you confirm, the more the site can expand its search and find new information. I'm sorry that information you already know pulling up, upsets you, but genealogy is hard work and we are simply trying to make it easier to find out your past by building a database and confirming the information is correct. I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution... is satisfactory to me. I have received the refund according to my credit card customer service department. However, I have not heard from the lab in Texas, where I sent my DNA sample, as to whether they have located my sample or not. This concerns me. The complete stonewalling of this company to get back to me online was totally unacceptable and I could never ever recommend this company to anyone. Sincerely, [redacted] ***

We do state when you sign up that this is an automatically renewable subscriptionI can see that this customer spoke with a rep on June and received a full refund on his account

We do not issue refunds by email so when the customer emailed in, we had a rep call themThe rep was trying to explain the terms and the phone got disconnectedThe rep tried calling back, but could not get anyone to answer the phoneThe rep issued a full refund on the account when he wasn't able to reach anyone againThe refund takes 3-business days to process

here is the world web search information to remove from that your website domain company owns that Google says that only you can request for removal, since you are the owner [redacted] Jump to Florida, Marriages, - - [redacted] [redacted] married [redacted] Ann [redacted] / [redacted] on month day I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as I receive a refund for the charge made and my account is canceled immediately and for future purposes Sincerely, [redacted] ***

My records show that the 28th was the first day you tried to call and leave a messageWe try to respond quickly to all voicemails but a reply can take up to hours for voicemails and emailsI see two emails sent on July 28th as well, which is the day before you spoke with the representativeI will have the rep call and speak with you but if you are unsatisfied with what the representative is offering you, you will need to talk to him about that

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Address: 2975 W Executive Pkwy Ste 310, Lehi, Utah, United States, 84043-9645


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