MyHeritage (USA) Inc.

My records show that the 28th was the first day you tried to call and leave a messageWe try to respond quickly to all voicemails but a reply can take up to hours for voicemails and emailsI see two emails sent on July 28th as well, which is the day before you spoke with the representativeI will have the rep call and speak with you but if you are unsatisfied with what the representative is offering you, you will need to talk to him about that

Complaint: [redacted] I am rejecting this response because:Yes, it was a charge of $ [redacted] , that I didn't know about nor receive any receipt for or warning that this would occur I have not received a response back since requesting refund in full of charge I sent an email shortly after filing this complaint as realized got the amount from my second complaint with Family Tree DNA mixed up with this one Very upsetting in both cases.I still want this resolved and the funds refunded for $ [redacted] [redacted] Sincerely, [redacted] ***

We will be refunding the charges in fullIt takes 3-business days to process a refund

From what I can see, if you log into the account with that email and click on the DNA tab, you should be able to see those results

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.But I still find their customer support carelessIt's unfortunate I had to go through Revdex.com to get my results as soon as you contacted them and get an email from them today, when they ignored the emails I sent inquiring about the results.Thank you so much for your help, [redacted]

Our day money back guarantee applies to accounts that people purchase outrightWhen you take advantage of the trial period, that is the time you get to decide if the program is something you are wanting to continue withIf it is not, then you are required to cancel before the trial endsThis is stated in the terms you agree to when you sign up, as well as in the email we send when you sign upIf you would like to discuss this further, you can call our customer service line or we can have someone call you

We have refunded this account March Please allow 3-business days for that to reflect in your account

You can cancel your automatic renewal anytime during the year under "my purchases" or by calling into our officeI can see that you spoke with a representative that refunded your account in full

Our office is open from 7AM - PM MST with a lunch break from - Our subscriptions are on automatic renewal until they are canceledWe will get this customer's account refunded in fullPlease allow - business days to process back into the account

This customer spoke with a rep and we refunded her moneyit takes 3-business days to process that refund

Someone will contact you about this issue

Complaint: [redacted] I am rejecting this response because: I upgraded the application but the issue still exists Sincerely, [redacted]

I am have our sales rep call today and fix this issueI am not sure why no one has contacted you yet but we will get this resolved for you today

Thus customer emailed inBecause we do not issue refunds by email, we had a representative try contacting him by phoneWhen we were unable to contact him, we issued a full refund which takes 3-business days to process

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

To remove information from our website, you need to send the URL of each record to our support team at [email protected]

Complaint: [redacted] I am rejecting this response because: I have already rejected their offer to extend services and am not interestedI want my account and data deleted Sincerely, [redacted]

We do not issue refunds by email so when you email the company, a representative will call youWe have one assigned to your account who will get a hold of you shortlyOur business hours are a.m- p.mMST

From what I can see on this account, the customer did speak to a rep who made offers and when she refused, we refunded the accountIt take 3-business days for a refund to process