MyHeritage (USA) Inc.

It looks like the first vial they tested failed, which means that the lab was unable to pull a usable sample from itThey are now in the process of testing the second vial and will send an email when the results are ready

Our free trial states that you will be billed after the day trialWe state that on the page you sign up on as well in an email we send out once you do start that trialBecause it was not canceled, the charge did go throughThe day money back guarantee applied to accounts that are purchased outright so that you can try it out and see if you would like to keep itThe day trial is the same thing, where you can try it out and decide if you want the subscription or notThe days does not apply to the trial because you get that two weeks to try it out before purchasingI can see that on our end, we have refunded the account in full as of June

We do require issues to be handled by phone so if you were not satisfied with the outcome of your call with our representative, you will need to call and resolve this with them

Complaint: [redacted] I am rejecting this response because: Again there was no response other than that the person who responded from the business can't help with the problem because he needs the dna team to do it In regards to the request I made for a refund I gave them a deadline of 11/24/or I would follow up with Revdex.com to resolveThey were not authorized by myself to refund after the 24thI specifically placed that deadline in When I made the complaint on Monday, I sated I did not want a refund and that what I wanted was to restart the process with a new dna kit that had the vials for my dna sample labelled in some type of identifying way rather than to be just blank vials placed in a baggie that has no type of identifying labelling so they can differentiate my sample from other samples, which is what you would expect from a legitimate company that specialized in this sort of practiceI also requested to be refunded the $price difference between what was being charged when I joined to what myheritage was charging on Monday November 27thI find this a reasonable request for refund due tio the fact that samples were mailed back November 14th and still not received by lab which is located in Secaucus, New Jersey and I live in Albany, NYLess than a mile distance and I paid for first class postageObviously lab is not able to check in my sample due to it not having any identifying labels on samples or it was lost in the mailEither way service I paid for was not received and a month of my time has passed with no resultsThat's why I think a $refund is fairInstead what the people who say they can't help me did was block my access to account dna kit tracking on Monday November 27th and refund my money (which again was not part of the resolution) today, November 29th So someone who can do something is reading these emails and just refusing to cooperateA legitimate customer service representative faced with this would have immediately escalated this to his supervisor because they would not have the authorization to handle thisNor would they write such an unprofessional email to the Revdex.com I write this as someone who works in the customer service fieldAt every step of the way myheritage has dropped the ball and just keeps on dropping itI have made my resolutions clear a new dna kit with labels and paying the $price I do not see why it is so difficult to get someone to understand this if it is a legitimate companyTHank you and good day Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

I have sent this issue on to our DNA team to look intoThey will contact you about this shortly

We do not usually issue refunds by emailWhen a customer emails in, we have a rep call to talk about the issue the customer is havingWe offer different subscriptions on the site in order for people to work on their trees, do research, or bothA representative has been trying unsuccessfully to get a hold of youWe will issue that refund in fullPlease allow 3-business days for that refund to process

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, Lazaros [redacted]

a Premium plan is normally $and Premium Plus is normally $You purchased the premium plan on a discount for $and then when you upgraded to Premium Plus, you were billed the difference for the $The rep you spoke with explained this to youIf you would like to talk to someone again, a representative can call and discuss this with you

Please send me the URL of the record(s) you wish to have removed and I will send them on to the privacy team

This customer spoke with a representative on the phone and agreed to keep the subscription for the year

We do not refund by email so we have a representative try to contact this customer when they emailed inOur representative was unsuccessful in contacting the customer so we issued a full refund on June Please allow 3-business days for the refund to process

The DNa team will be contacting you to discuss this

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] They removed the information after I contacted the Revdex.comThanks for the Revdex.com being in the consumers corner

This issue has been resolvedCustomer was issued full refund

We received no reply which is why nothing was done with the accountI will send the information on to our team to delete

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is barely satisfactory to me Sincerely, [redacted] ***

I am sorry to hear you are unhappy with your resultsSomeone will be contacting you to resolve this issue