myHomeSpot.com Reviews (%countItem)
myHomeSpot.com Rating
Address: 225 N Pace Blvd, Pensacola, Florida, United States, 32505-7915
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MyHomeSpot.com added charges to my account inappropriately, then threatened a fine based on assumptions to try and make me pay.
I am a current tenant, and starting on 07/23/2019 I was inquiring what it would take to have a friend live with me. I was asking to have him added as just an occupant, not a leaseholder. Amber Brannon, the property manager, was supposed to get back to me after finding out the information. Instead, the charges for a rental deposit of $1400 were posted to my account on 08/06/2019 without me being consulted. A date was not yet set to sign the lease and no binding agreements were signed. I went to pay my rent on 08/14/2019 and saw the charges on my account. When I asked them to remove the deposit so I could pay my rent (their online portal payment system applies any payments to outstanding charges), they accused me of having an unauthorized document based on their false assumptions and they were going to assess a $500 fine. I got into contact the Director of Operations on 08/16/2019, ***. I asked them why this was appropriate since the charges were not supposed to even be on the account, and they claimed they did a verification of my friend's current lease. They were unable to provide documentation showing the attempted verification. Since my friend does live at the complex and I was able to provide proof, it seems that a verification was never performed and they were trying to scam me into paying the deposit or fine.
Change their policies for putting the burden of proof on the customer for violations that could result in a fine. If a mistake is made on a ledger by them, they should not attempt bully the customer into paying it be threatening fines. They should remove it with no further questions.
Mr. wanted to add a friend to his lease. As required by all, in accordance with fair housing laws, the friend submitted a rental application with a 3rd party screening company, who reported to us a FAILED application. The prospect had no job, no income, and very poor credit.. Even though the applicant failed, we compromised and agreed to move forward with adding him to the lease under the agreement an additional security deposit would be required, as added security to the OWNER of the home (security deposits are fully REFUNDABLE if there is no damage to the home when tenant vacates).. The property manager added the deposit to the ledger, activated the new tenant's access to our portal system so he could pay the deposit and sign his new lease. THEN, Mr. decided they did not want to pay the deposit and wanted to back out of the process and not have his friend added to the lease. During our review of the application, I personally called the apartment complex to verify residency of the friend, and was told (On a recorded call that I would be happy to share with the Revdex.com) that they had no lease under that name and no record of the person we were inquiring about. Therefore, we requested a copy of the lease (for a two fold reason) to verify accurate info on the application, and confirm permanent residence (as the application stated the lease expiration date which had passed) and had not already moved into the home with Mr. which would be a violation of the lease since at this juncture Mr. no longer wanted to add the friend (because it wasn't free to add said friend).
The friend promptly provided a copy of the lease which explained the discrepancy at first glance.. He was not a lease holder.. only an occupant of the lease, which explained why the front office didn't have a lease in said name.. EASY-NO PROBLEM.. We immediately removed the additional deposit as discussed in great detail with Mr., and the issue has been completely resolved.
It would not be fair to not include that all of our calls are recorded, after being told by my receptionist, lead property manager and our HOA assistant (in a completely different department) all reported to me that Mr. kept calling, shouting, and cussing at them, did I go back and listen to the calls to determine the issue and step in to hopefully find a resolution. What I found on those calls was our staff being kind and courteous providing an excellent level of customer service to a client who was unreasonable. I support all the actions of our staff in this situation who followed our office protocol, FL Statutes, and Fair Housing Regulations. Thank you.
(The consumer indicated he/she DID NOT accept the response from the business.)
There are a quite a few issues that were not addressed:
1) I asked for proof that a verification was performed for Mr. Turner multiple times via email, and I never received a response. Now that I have brought this up to a higher entity, now I find out proof does exist. Why couldn't I have been informed of this and provided the recording to help re-establish trust when I requested it?
2) Since all calls are recorded, then there should also be the recording of my requesting to see what it would take to have Mr. Turner added to the lease as an occupant and not a leaseholder. I do not have my calls recorded, but I am confident that Amber said she would get back to me about this request. Once I knew exactly what it would take, then I was going to figure out when we could pay the additional deposit and set a date to sign a new lease. Why is it okay to start the process to add him as a leaseholder when I requested to see if he could be added as just an occupant?
3) I did not decide to back out of the process, I merely requested that it be delayed until we were ready to move forward since I was never informed of the final requirements before the charge was posted on my account ledger. I did expect an additional deposit of a reasonable amount, but not another full security deposit. I requested the charge be taken off so that I could pay my rent, and at this point is where they started making assumptions that I had another occupant at my house and that a fine would be assessed if the pending deposit was removed from the ledger. This is the major sticking point for me. If Mr. Turner was not on the lease at his current place, why does that leave the only option for him to be living at my house?
4) I did not curse at anyone involved in this interaction, as much as I wanted to, I refrained from calling them anything except unethical and unprofessional. Perhaps my voice came in loud over my speakerphone in my car, but I did not yell at the staff.
5) Being "kind and courteous" does not negate predatory and company-centric practices. The true courteous thing to do would be not accusing me of violations when I am just trying to pay my rent with plenty of time to spare.
In my HOA contract, they maintain my roof. Mr Dorsey is the property manager. My roof has been leaking for 11 months and they will not repair.
In September of 2018 I reported to Mr. Dorsey that my roof was leaking. After much calling and email they claimed they had repaired my roof. When it rained again the leaking got much worse. It began to drip in both of my bedrooms, in the entire ceiling and wall of one bedroom and ceiling in the other. After many repair order requests, phone calls and emails they put a tarp on my roof. The tarp worked as long as it was intact. After several months the tarp began to tear and the leaking resumed. The tarp is now completely gone from my roof. Mr. Dorsey told me the HOA was out of money and I was on my own. The HOA repeated this. In the bylaws, the HOA is responsible for keeping the roof water tight as it is a common area. I was told the HOA was out of money. Over the last 18 years I have paid my HOA fees without fail. I asked the HOA if I could hire someone to repair my roof and was told that I could not, as the roof, being a common area, must be replaced at the same time all the roofs in my building are replaced. The response from Mr. Dorsey and the HOA was there was no money and I was on my own.
I am requesting Mr. Dorsey as property manager enforce the HOA bylaws to keep my home water tight. They have neglected this for almost a year and my interior appears to have extensive water damage and mold.
We are not members of the Revdex.com. Mr ***'s approach to his requests are rude, threatening and unwelcomed. We will not be responding to him and would prefer to deal with his lawyer. We have informed him that my firm will file a personal legal action against him for any further slander and libel.
(The consumer indicated he/she DID NOT accept the response from the business.)
His rude and unprofessional message to me was that he doesn't intend on doing anything to protect my home from further water damage and mold. I am having headaches and congestion when at home and think it may be related to my living conditions. I am planning on seeing a therapist to discuss these issues which have made me very depressed. the stress from his remarks such as the following text to me. and I quote him
"If you would attend meeting you would have a better understanding. Your approach is not to seek understanding but to abuse and disrupt. I cannot help anyone who does not wish to understand like you.The association has had practices and follows those. The governing documents dictate how all this is to happen, but again you are not the type to want to learn and understand.Instead you choose a path that continues your ignorance and arrogance."
The fact of the matter the HOA along with Mr Dorsey have made changes to the bylaws without a 2/3 majority vote of residents.They used the money we paid for 18 years in dues to put up new lighting, cut down trees on the edge of my property, are now completely doing the landscaping in the front of the neighborhood over which should not be happening if they don't have the money to repair or replace my roof and keep it watertight as required in the bylaws. I have been called a troll, *** and cry baby by a board member. they act as if it is my fault my roof is leaking even though it cleary states it is a common area in the neighborhood and the sole responsibility of the HOA to keep watertight. I even offered to hire someone to fix my roof myself and they told me I was not allowed because it wouldn't match the rest of the building. The board has now stopped trimming my bushes as required in the bylaws and have even made all exterior work to be done the owners responsibility when the bylaws cleary state just the opposite. They hAVES misappropriated money that the residentS paid over and above what the individual home OWNERS paid throughout the coarse of the last eighteen years. Their answer is there is no money and now claim they have a loan with a bank , but know one has seen the loan papers. I will not pay for a roof twice and allow these thieves to spend our money on whatever they may see fit without a 2/3 vote of approval by the residents. Many seniors live here and don't have the money or the ability to pay what should be paid be money the HOA squandered. Mr Dorsey is aware of this for years and has done nothing to stop the financial abuse. I will not be satisfied until my roof repaired short term and replaced long term with the money they have already collected over the last eighteen years
Approved my application but day before signing a lease agreement due to possible eviction on my wife's account and having a Siberian Husky as an emotional support animal for my wife and provided no hard copy of policies.
Other (requires explanation) Moved into 7273 Tannehill dr. with dropped triple deposit and Siberian Huskey completely removed from all restricted dog list.
Contact Name and Title: *** - COO
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@myhomespot.com
Our application acceptance policies are clearly published on the website, all applicants acknowledge they have read the policy before submitting the application. http://myhomespot.com/applicant-acceptance-policy/ You must have a 680 credit score, no evictions, and pet restrictions also listed. The complainants failed the application on all three elements which were noticed before the lease signing. The pet was not reported to be ES animal.. but the application failed for more reasons than just the pet. We immediately refunded the full deposit placed as to have no monetary loss to the applicant. We abide by all fair housing laws as required by the Federal Government and the State of FLorida. We apologize if the applicant does not understand fair screening practices, however proper protocol was followed.
(The consumer indicated he/she DID NOT accept the response from the business.)
I did let them know that my dog is a ESA for my wife and they said that it did not matter. Secondly, the primary renter, myself ***, does not have an eviction notice. I also had a cognitive person available for my and my wife's application. Furthermore, when I was told that they would refund my entire security deposit, they did not. So no I do not accept their response because everything was straight and in order. My application should not have been turned down.
The applicants mother paid the deposit. The mother came into our office last Thursday and was provided a printed receipt from our accounting team showing the deposit had been refunded electronically to the same account the deposit was paid from. The applicants expectation was the funds would be available "same day", he may not understand his own banking institutions' processing time.
Again, the application was not denied based on the pet. The application was denied because the credit requirement was not met and there is a pending eviction for one of the applicants. The property requires a 680+ credit score for all applicants.. Their scores were over -200 the requirement. All applicants are screened equally.. there is no weight given to a "primary applicant", the eviction is an automatic fail as stated on our application acceptance policy, published on our website and all applicants must acknowledge they have read that policy before they are allowed to submit the application. We apologize if the claimant wants to write his own rules.. but fair housing laws require we screen all tenants by the same policy equally and fairly.. We will abide by that procedure and must fail this application.
I paid for a service when applying for a property, that service was not provided.
On 2/19/19- I submitted an application to this company to apply for a rental property. The company refused the information I provided which they specifically asked for. Their disclaimer states that they call to verify all information on the application. They never called to verify they just denied us with our good credit and rental history. When I left a review on google warning thecommunity of my experience with this company. They started slandering my name
.making up lies and posting it on social media. They refuse to take it down after being asked repeatedly. They libel good people and lack ethics severely. They should not be allowed to do business. Their reviews are awful, they are accused of stealing tenants money and make false charges up. Please help stop this business from destroying peoples lives with their lies and lack of accountability.
I have disputed the $100 with my bank for the application fee bc they failed to provide me the services the money paid for. No credit check was done, no referrals were called, no prior or current landlord was contacted and they refused to verify my husbands income bc they didnt like how the income verification form was executed by the owner of the shop my husband works for. I also expect them to remove the false libel they have pisted on google with my review. I plan on moving soon and I dont need them tainting my good reputatiokon as a tenant.
Services rendered. Customer application failed requirements. Customer left negative review and Company provided response. Customer may remove her reviews which will remove company response. Any bank reversal of fees paid results in possible criminal complaint and always a legal collection with more fees charged for them to settle. We are NOT members of the Revdex.com. This is a courtesy reply only.
(The consumer indicated he/she DID NOT accept the response from the business.)
Because they are liars and thieves! If they provided any service I want proof. As for failing their verification process, thats false and I have proof in email. I provided what they specifically asked for and THEY refused to verify like they state they will. They did not uphold their end of the agreement. They are spreading lies about my family because they got a bad review. I have a right to my opinion and to share my experience and be libeled in return. I have spoken with my current and previous landlords, they were never called. The owner of the shop my husband works at was never called. They told me my credit and backround passed but they could not approve of the form in which my husbands income verification was typed in. Thats why you call to verify. I was a successful business owner, I know. Tattoo shop rarely have their own letterhead to start due to most commonly having Independent contractors working there. Had the company done their part there would have been no problem verifying his income. Bad business, bad ethics, bad customer service, bad review.
(The consumer indicated he/she DID NOT accept the response from the business.)
Payment revoked for failure to provide accurate service. Remove libel or my lawyer will be contacting you.
Case closed by Company.
Refund refused.
Review response can be removed by Customer.
If you're in the rental property market in the greater Pensacola area, I STRONGLY encourage you to STAY AWAY (Better yet, RUN!) from this joke of a property management company. My experience on the whole wasn't bad, until the end. For starters, they know they are a bad company and make you sign a Non-Disparagement agreement thus signing your rights away for 45 days prior to and 90 days after your lease ends from making any negative comments about them online. If you choose to do so within the above time frames, they have the legal recourse to fine you!!! Little red flags went up when I was signing my lease contract and they put that in front of me. At the time, I needed a place to stay and the one I found through them fit my budget and was close to my work. That said, I signed their Non-Disparagement agreement very reluctantly.
Next, I will talk openly and very candidly about the EXTREME lack of professionalism on the part of Angie *** For the duration of my lease she was very helpful, courteous and kind. Again, towards the end, our relationship went very sour when I moved out a month early but continued to pay my rent. I left early because I found a better place to live across the street for nearly the same cost and because of her ridiculous email badgering on behalf of the overbearing property owner (Who by the way demanded to meet me at the rental property!) and "BE ADVISED" comments throughout all of my communications with her (The property in which I rented the prior tenant broke the lease early and left! I wonder why???) In one email communication with her I was "ADVISED" FIVE TIMES!!! Really??? I'm 42 years old, an Active Duty Marine of 20 years and a homeowner in California. Thus, her attempts at talking down to me and trying to treat me like an 18 year old fresh out of high school was INCREDIBLY ANNOYING AND DOWNRIGHT UNPROFESSIONAL. I truly hope she gets fired for her poor conduct/treatment of tenants who pay her salary/paycheck.
This company is a total scam!!! ACTIVE DUTY MILITARY PLEASE STAY AWAY!!! If you do decide to rent from them, copy/paste/screenshot all email communications with them via their tenant portal into a Word document. They conveniently delete all tenant portal communications immediately upon your final day and move out. Lastly, watch out for the toilet seat charges against your deposit!!! Even if you replace them as agreed upon in your lease agreement, you will still be charged!!! I opted to not replace them knowing full well they were going to charge me for them. I figured why bother???
This company took the money for my December 2017 rental payment from my account on December 1, 2017 and didn't return it until December 5, 2017 at 11:59PM. The bank apparently returned the payment, but we are being charged $120.50 for late fees, even though no one knew it was late and it wasn't late at all. They have also taken an additional $30 from my account, but are telling us that they have no record of this in their bank statements. So we are somehow going to have to pay around $1000 for rent that should only cost us $805. Along with this, EVERY SINGLE review of this company states that we will not be getting our deposit back ($1,700) and will even receive extra fees. While I try to ignore this until I must focus on it, they have saved the move-in and move-out inspection forms onto their website as completely blank, as if I have filled them out. Unfortunately for them, I have records and emails with my CORRECT inspection forms and pictures of the entire home. They rented this place to us in terrible condition with things just being covered by a little paint or scented spray.
Product_Or_Service: Lease on home
Refund I would absolutely LOVE for this business to cease to exist entirely. I will settle for getting my late payments removed, getting at least half of my deposit back, and being released for the lease agreement that I am stuck in for another 4 months. I never want to deal with this company again and I wish that no one else would ever have to go through any of this again. I have fixed uncountable things in this home and wasted money constantly just for them to turn around and rob me blind.
Contact Name and Title: Rachael Ward - COO
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@myhomespot.com
As with any online payment.. It takes approximately 48 hours (business days) for any bank to return a payment with insufficient funds. We have no way to control the FACT that this tenant did not have the money in her bank account to cover the check she wrote for rent. It is unfortunate that somehow her inability to pay rent on time makes us a bad company. The other statements made are completely false and not worth responding to.
(The consumer indicated he/she DID NOT accept the response from the business.)
So when the money was taken from the account on DECEMBER 1, 2017 there was $806 READILY AVAILABLE. And there are bank statements to prove all of this. Now, the account was missing said $806 up until 11:59 PM on DECEMBER 5, 2017. So, that FIVE DAYS is much longer than the "48 hours" it takes a bank to process the payment. We went FIVE DAYS having had the $806 removed from the account. So if I don't have the money, BECAUSE IT WAS SENT TO THEM, my payment was NOT late. Once again, I have bank statements to prove every little bit of this. I'd also like to point out the immaturity and irresponsibility of this sham of a company. If a person googles their office, THEIR IS NOT ONE POSITIVE REVIEW. So I refuse to be blatantly disrespected on these GOVERNMENT FORMS by a bunch of people who can't even prove their side of the story. I have the bank statements on my roommates phone and PRINTED OUT. While my MOST CURRENT complaint with this company is regarding the late fees, I am complaining about this company AS A WHOLE. So that makes everything I have written completely relevant and worth responding too.
Can not do there job
Cars parking on sidewalks, Basketball goals sitting on sidewalks, cars parked in Yards Retaining pond not cleaned up.
Seeing they can not do there job as property manger Just leave this subdivision. Pay us to do are own management
I am not responding to this guy anymore. Same guy, 4th complaint. He is crazy as they come, he was removed as President and this is just further retaliation.
Will not do as he is paid to do!
Cars parked on sidewalks, basketball hoop on sidewalks. Are HOA says basketball hoop be in back yard! As for cars parking on sidewalk that should be a law about not parking on a walkway. I've had surgery after surgery and need to walk on a sidewalk. Not in the road in and out of cars. I'm a 100% disable Veteran and should be able to walk up and down a sidewalk. Also as you can see he likes calling me names. Also he must be a doctor as he ha said I got Medical conditions. I would like him to show me his doctors License.
We are not going to respond to Carl Whaley. He was the failed President, the primary offender of improperly parked vehicles. He can report any "real" violations via http:HIghlands.myHomeSpot.com as can any other resident.
I am completely unsatisfied. So can we put consumer rejects business final offer. Thank you for your help.
As always he wants to be paid and have others do his job. I don't see why we are forced to pay for service he will not provide. As in accordance with his contract. All he is worried about is me being thrown out as president that he conspired.
V/R,
Carl Whaley