MyHydrate

[redacted] , I've attached a copy of the email thread with Ms [redacted] I authorized a full refund back on Oct I will check again on that refund to make sure it has gone outMeanwhile as you can see from the emails I received her bottle back and checked it carefullyIt was working perfectlyI have no idea what she was seeing, or what she thought was a problemI am anxious to understand the problem if there was oneI was hoping she would help with thatShe did not respondThere is not much more I can do other than make sure she has her refund*** Order #***

[redacted] ,I've attached a copy of the email thread with Ms [redacted] .I authorized a full refund back on Oct I will check again on that refund to make sure it has gone out.Meanwhile as you can see from the emails I received her bottle back and checked it carefully.It was working perfectly.I have no idea what she was seeing, or what she thought was a problem.I am anxious to understand the problem if there was one.I was hoping she would help with that.She did not respond.There is not much more I can do other than make sure she has her refund.*** Order #***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved MyHydrate has issued a full refund I no longer have a issue with this company[redacted] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Dear [redacted] :This person has every right to ask for and receive a refund if that is what she wants.I don't know what happened when she called in to Customer Service "several times" without some satisfaction.As you can see this is all about a one or two day delay in shipment from the time her CC was charged.Normally we ship and charge the credit card within hours of each of these events, but at times the shipping gets behind a few hours or even a day or two.Some customers have a understanding that any delay is not legalHowever, depending on the workload in shipping this happens from time to time, and is both legal and business practice as we understand it I will make sure that this customer is contacted shortly, and receives their refund right away.We are dedicated to making sure our customers have a good experience with both their MyHydrate purchase and with their new MyHydrate product.Thanks for your help with this[redacted] [redacted]

The customer's refund request was processed on July 22, Her full refund was issued after her return items were receivedThis claim does not reflect the most recent activities on this order.
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The customer's refund request was processed on July 22, Her full refund was issued after her return items were receivedThis claim does not reflect the most recent activities on this order

Worst customer service experience I've ever hadMy order confirmation email, as well as their website, states you can call their customer service line to ask questions about your orderWhen you call this number a third party ordering service answers and cannot assist you with anything other than placing an orderFor anything else they say they will take your information and pass it along as a message to someone at the actual companyAfter doing this twice with no one returning my "messages", I submitted an online form on the company's website asking to be calledI got a response via email that wasn't even applicable to my issueFurthermore, when I posted a complaint on the company's Facebook page it was deleted

Dear ***:
This person has every right to ask for and receive a refund if that is what she wantsI don't know what happened when she called in to Customer Service "several times" without some satisfactionAs you can see this is all about a one or two day
delay in shipment from the time her CC was chargedNormally we ship and charge the credit card within hours of each of these events, but at times the shipping gets behind a few hours or even a day or twoSome customers have a understanding that any delay is not legal.
However, depending on the workload in shipping this happens from time to time, and is both legal and business practice as we understand it
I will make sure that this customer is contacted shortly, and receives their refund right awayWe are dedicated to making sure our customers have a good experience with both their MyHydrate purchase and with their new MyHydrate productThanks for your help with this*** ***

[redacted],I've attached a copy of the email thread with Ms. [redacted].I authorized a full refund back on Oct 26.  I will check again on that refund to make sure it has gone out.Meanwhile as you can see from the emails I received her bottle back and checked it carefully.It was working...

perfectly.I have no idea what she was seeing, or what she thought was a problem.I am anxious to understand the problem if there was one.I was hoping she would help with that.She did not respond.There is not much more I can do other than make sure she has her refund.[redacted] Order #[redacted]

Dear [redacted]:This person has every right to ask for and receive a refund if that is what she wants.I don't know what happened when she called in to Customer Service "several times" without some satisfaction.As you can see this is all about a one or two day delay in shipment from the time her CC...

was charged.Normally we ship and charge the credit card within hours of each of these events, but at times the shipping gets behind a few hours or even a day or two.Some customers have a understanding that any delay is not legal. However, depending on the workload in shipping this happens from time to time, and is both legal and normal business practice as we understand it.  I will make sure that this customer is contacted shortly, and receives their refund right away.We are dedicated to making sure our customers have a good experience with both their MyHydrate purchase and with their new MyHydrate product.Thanks for your help with this.[redacted]   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
 MyHydrate has issued a full refund.  I no longer have a issue with this company.[redacted]
 Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We are in contact with customer to reship replacement.

[redacted],
I've attached a copy of the email thread with Ms. [redacted].
I authorized a full refund back on Oct 26.  I will check again on that refund to make sure it has gone out.
Meanwhile as you can see from the emails I received her bottle back...

and checked it carefully.
It was working perfectly.
I have no idea what she was seeing, or what she thought was a problem.
I am anxious to understand the problem if there was one.
I was hoping she would help with that.
She did not respond.
There is not much more I can do other than make sure she has her refund.
[redacted] 
Order #[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
 
MyHydrate has issued a full refund.  I no longer have a issue with this company.[redacted]
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]