Mykita Americas

Please find the email thread for [redacted] 's product inquiry attached as a pdf fileOur customer service representative [redacted] informed [redacted] that scratches on sun lenses are not covered under the one year MYKITA warranty for manufacture defect policy [redacted] offered two alternatives, either to have the frames evaluated or order new lenses as replacements The two closest MYKITA vendors contact information were listed where these options could be taken advantage of I have followed up with both vendors and they tell me that [redacted] did not contact or visit and inquire about her optionsPlease note that frame warranties are honored through the optical establishment where the product is originally purchased If the end consumer is unable to do so for any reason, any MYKITA vendor can honor a manufacture defect warranty with proof of purchaseBest regards, -- [redacted] | MYKITA North America L.L.C [redacted] | [redacted] | [redacted] | [redacted] T [redacted] | F [redacted] | www.mykita.com

Please find the email thread for [redacted]'s product inquiry attached as a pdf file. Our customer service representative [redacted] informed [redacted] that scratches on sun lenses are not covered under the one...

year MYKITA warranty for manufacture defect policy.  [redacted] offered two alternatives, either to have the frames evaluated or order new lenses as replacements.  The two closest MYKITA vendors contact information were listed where these options could be taken advantage of.  I have followed up with both vendors and they tell me that [redacted] did not contact or visit and inquire about her options. Please note that frame warranties are honored through the optical establishment where the product is originally purchased.  If the end consumer is unable to do so for any reason, any MYKITA vendor can honor a manufacture defect warranty with proof of purchase. Best regards, -- [redacted] | MYKITA North America L.L.C. [redacted] | [redacted] | [redacted] | [redacted] T [redacted] | F [redacted] | www.mykita.com

Review: I bought my Mykita 10 months ago and used it less than 5 times. Always store it in the Mykita case, and wipe only with the soft cloth it came with. There are already several scratches on the lens.I have [redacted] and as well non expensive [redacted] as well. The [redacted] is 4 years old and its still in mint condition no scratches what so ever, and wear it very often. Same case with [redacted] I dont even keep this inside a case but still no scratches what so ever with abuse.I emailed Mykita about the lens and they say that their lens are covered under warranty.Desired Settlement: I want a sunglass from Mykita whose lens is scratch resistant to some extent. The one I have FRANZ F48 (Blue) is not scratch resistant, I would like to exchange it for their version of a scratch resistant like any other [redacted] or [redacted] or [redacted] or equivalent lenses.

Business

Response:

Please find the email thread for [redacted]'s product inquiry attached as a pdf file. Our customer service representative [redacted] informed [redacted] that scratches on sun lenses are not covered under the one year MYKITA warranty for manufacture defect policy. [redacted] offered two alternatives, either to have the frames evaluated or order new lenses as replacements. The two closest MYKITA vendors contact information were listed where these options could be taken advantage of. I have followed up with both vendors and they tell me that [redacted] did not contact or visit and inquire about her options. Please note that frame warranties are honored through the optical establishment where the product is originally purchased. If the end consumer is unable to do so for any reason, any MYKITA vendor can honor a manufacture defect warranty with proof of purchase. Best regards, -- [redacted] | MYKITA North America L.L.C. [redacted] | [redacted] | [redacted] | [redacted] T [redacted] | F [redacted] | www.mykita.com