Sign in

MyKnobs.com, Inc.

Sharing is caring! Have something to share about MyKnobs.com, Inc.? Use RevDex to write a review
Reviews MyKnobs.com, Inc.

MyKnobs.com, Inc. Reviews (29)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I am not concerned about the shipping charges, I am well aware that the shipping charges are higher for International shipping. This was NOT a credit card purchase it was ***. The issue is that you specifically accept orders from the Philippines, since it is not a country that is NOT in your web interface drop down box. Companies that do not wish to accept orders from other countries and/or specifically from the Philippines do not include those countries in the drop down menus for shipping location. For example, many US company websites have only choices for country: USA or Canada.*** accepts ***, includes the Philippines as one of the countries for shipping address, and does not then block the transaction due to country choice. The issue as I explained in the complaint, which the staff at *** fail to comprehend again, is that you accept the order, charge my *** account, then later decide you will not process it due to my being an International customer and cancel the transaction. Now the cancellation, will refund my *** account, however, the actual refund I receive is not the actual amount I had to pay.Example: Lets say I am a Canadian customer and I use their (***) to order $US of product. They accept the order through ***, then later refuse the order. They refund the $US. The issue is ***/Credit Card charges a fee for currency exchange as well as the rates being different for a charge or a refund, just like buying/selling foreign currency at a bank. So lets say my cost was $CAN for the purchase transaction, then you refund the $US, and the amount I receive is $CAN. As you can see it just cost me $CAN for the pleasure of not doing any business with your company. Reputable companies do not accept the transaction and process the payment, then manually refuse the payment later. Try some of your competitor's websites, if they won't ship International, or special conditions apply, the transaction cannot be completed online, and nobody loses any money. That is the reputable way to do business
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
These people are not honest
I was informed AFTER THE FACT of them shipping my order out, that they could not fulfill my order in fullWhich caused me to have to pay the installer twice to come over and do his jobBecause they did not inform me up frontI also could not chose a different tile to have them shipped in one order and I don't have to dish out extra money for the installers second trip
The additional shipment received after weeks (Tiles) were all damaged tiles, of which they were informed by meI saved my emailsThey only replaced ONE tile in a 3rd shipment and that still leaves me with a 3rd trip for the installer to come back, which will cost me additional moneyIf I go thru with this
At this point I have spend so much extra money due to their poor customer service, by not informing me of the situation up front, I wish to be reimbursedEspecially since only tile was replaced of the damaged tiles of which they have photo'sThe situation is so bad now that I have to have all tiles removed because of them are unusableI am requesting reimbursement of the full amount I spend with their companyThis is a nightmare! Thank you very much** ***
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We really want to thank you for your input and we do appreciate hearing from our customer, as their comments are vital for us to continue improving our services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Despite the claim that my order was reimbused in full -- my credit card has yet to be reimbursed by MyKnobs.com. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is apparent that the company sells and ships broken mosaic tiles, incurs additional costs for the buyer as described previously in my complaint, and is unwilling to work with the Buyer/Customer.
It is also my experience that this company has a very curt and rude attitude, via telephone service to resolve this issue prior to filing a complaint with the Revdex.com.
I give up, and that is apparently what this company is counting on.
This is NOT resolved, Revdex.com, you may close this case unresolved, it is a shame how one discovers some companies work ethics. 
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
 I read the response from the business, and I continue to find this unacceptable. It is the same response that they gave me over the phone. These are the issues that I have:
 
#1: The knobs were opened from their generic plastic bag packages to see how they looked on the cabinets. THEY WERE NOT USED OR HANDLED EXCEPT FOR PUTTING THEM ON THE CABINETS AND SUBSEQUENT REMOVAL. To call these ‘secondhand’ or ‘used’ is ridiculous. I have never run into a company that does not allow you to ‘try on the item’ - in this case to put it on the cabinet. If this is their policy, that the bags may not be opened and the knobs should not be put on the cabinet for aesthetic purposes, it should say this in LARGE PRINT on the packaging material. There was no notice like this. It should not be in tiny print as part of a link which you need to click. The advertisement from the main page of the website is below, the only way you find out the caveat that the bags cannot be opened is if you click on the blue text where it says 'no restocking fees':
 
 
Hardware Resources is the fastest growing manufacturer of cabinet hardware in the United States. Believing in quality, integrity and reliability; Hardware Resources provides the highest standard of responsibility in the industry. We are proud to offer Knobs, Handles and much more that SHIP FREE and have NO-RESTOCKING FEE’S.
 
 
#2: The problem regarding the returns not being completed within 20 days: Part of the order was on back order. Therefore, we received the knobs in separate shipments. The knobs which we tried to return were supposed to match the backordered dinosaur knobs. When we finally received the dinosaurs, they did not match the other knobs. We had specifically chatted with someone online prior to purchasing to verify that if the knobs did not match that we would be able to return.  We presumed that we would have 20 days from receiving the full order since we were trying to match items and were never notified otherwise.
 
 
 One correction to my response below, re: #3. My initial invoice did list the shipping charge. It was our online shopping cart which had stated free shipping.
 
 
#3: The business has not addressed that they charged us a shipping fee when the order had qualified for free shipping. The shipping fee was due to items being sent out separately from different manufacturers. In my initial payment invoice the order is listed free shipping, so we were not aware of this. Apparently they notify you of this in their ‘terms and conditions’ which states: 
 
 
§  If your order consists of 2 or more manufacturers we will deduct $7.95 for every $99.00 you spend.
THIS IS NOT FREE SHIPPING and they should not be able to advertise as free shipping for orders greater than $99. 
 
#4: It is kind but naive to offer ‘free shipping’ and a ‘discount on a future order’, unless the above issues can be addressed (by either accepting the return and refunding our money, or giving us a credit for the knobs and shipping that we were charged), we have absolutely no interest in future business with this company.
 
[redacted]

1.     We realize that choosing the right product is difficult without the benefit of seeing the finish in person. In an effort to assist customers in this endeavor we ship up to 3 different items (1 quantity of each item) from any of our manufacturers for customers to inspect in the comfort of your own home. After you place a subsequent order you will receive full credit for your sample items.
 
2.     We allow 20 days to be contacted for a RMA on a return from the date of acceptance of the merchandise. We also do not penalize customers if the merchandise is on backorder since that would be our responsibility.   We make every effort to pack and ship our products carefully and we expect the same consideration. All products that are returned need to be returned in the "original unopened package" otherwise no credit will be issued unless products are received in good re-sellable condition.
3.     We offer free shipping for orders over $99.00.  If an order consists of items from multiple manufacturers, there is an additional $7.95 shipping fee per manufacturer. This is done only when more than one package has to be shipped to complete your order.
 
Unfortunately, we must decline reimbursement.  We are sorry that circumstances prompted us to no longer serve you in the future.

Unfortunately, since the material will not be returned we are unable to issue credit.  We also decline any future reimbursement.

Unfortunately, we are unable to locate a prior order with our company with that first and last name, address or email address. 
 
Customer Information:
[redacted]
[redacted]
[redacted]
[redacted]

[redacted]
 
[redacted]
 
[redacted]
 First and foremost, we truly...

apologize for the complexity this may have caused.  Unfortunately, all order shipping outside of the United States will incur an additional shipping cost due to higher rates.  Our shipping policy clearly states the following.  We do not accept credit cards issued outside the United States because we are unable to verify the information. Orders with this information will be flagged and put on hold. You will receive a separate email with the additional shipping charges and instructions on where to send payment. Payment must be sent in the form of an international money order or bank check. Please accept our apology your satisfaction is extremely important to us and we apologize for the inconvenience you have been caused. Should you have any questions, please do not hesitate to contact me.
 
Sincerely,
 
 
 
 
[redacted]

Unfortunately, there was an error during shipping and your order was shorted (3) three tiles.  First and foremost, thanks for letting us know about the shipping error so quickly.  We understand how exasperating this has been for you and we are deeply sorry for the error and hope that the...

(2) two separate replacement orders will straighten out this problem.  We are not taking your dissatisfaction lightly.  We have listed the (3) three separate UPS tracking numbers for your records.
[redacted] 
Thank you for your patience and please be assured that we will do everything in our power to ensure that this type of error does not surface in the future.   We hope that you will allow us to serve you in the future.

First and foremost, we’ve credited your [redacted] account for the full amount of your order $275.87.  We regret that we were unable to ship the merchandise in a timely fashion as promised.  Even though we do whatever is possible to insure that our customers are satisfied it is...

unfortunate that errors and delays like this happen.  We hope that you will give us another chance to serve you in the future.
 
Please accept our apology for this inconvenience. If you wish to discuss more on those issues, please do not hesitate to contact us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
It seems that the business and I are unable to come to a mutually acceptable resolution. I appreciate your help, but continue to feel that this business uses manipulative advertising which is purposefully very deceptive. I am a frequent online shopper, and have never been treated this poorly by a company.  Usually free shipping means free shipping, and ditto on easy returns.
 
Sincerely,
[redacted]

Review: Upon receiving inferior product, I returned the product and was told that there was a 25 percent "restocking" fee that had not been represented anywhere in sight of order. Upon calling I was told the company needed to "seek permission to return from the manufacturer" and that I had to wait until then and also have the 25 percent charge. After searching online (which I wish I had done before) I found a consumer site with numerous complaints of a similar nature, dishonest and deceptive business practices.Desired Settlement: I am desiring a full refund.

Business

Response:

Please be advised we have issued credit in the amount of $ 17.22 as a courtesy. The product purchased was non-returnable and all returns incur a 25% restocking fee. The customer may keep the merchandise and either donate or give to a friend. The appropriate credit has been issued to their original form of payment.

Review: The 20 day return policy is an unreasonably short time within which to require a return for money back on unopened cabinet hardware that did not fit the cabinets for which it was purchased. Most major, commercial hardware companies allow 90 days to return. I did not have sufficient notice of this unusually short return policy -- it did not appear in my order summary or in any of the documentation I received by email or with the shipment. I was not able to determine that the knobs would not fit until after the cabinets arrived. I contacted Myknobs as soon as I received the cabinets and realized that the knobs would not fit -- within 75 days of receipt of the knobs. I would not recommend this company to others because of this unreasonable return policy that does not conform to industry standards. Other online, commercial retailers such as Home Depot and Build.com allow 90 days to return. The knobs have not been opened or installed and could be resold. This is really petty and poor customer service.Desired Settlement: Authorize my return of 8 knobs and refund the cost of these knobs -- $47.60, to my PayPal account.

Business

Response:

Please be advised our Return Policy clearly states you have 20 days to request a Return Authorization from the date of receipt and 30 days to return the merchandise. Your order was placed on January **, 2014 the return was requested 4 months later at which time was denied. Hardware manufactures tend to change finishes and styles regularly, due to hardware fabricated overseas. Unfortunately, we must decline your return authorization. Please accept our sincere apology for the inconvenience. Should you have any questions, please do not hesitate to contact us.

Review: My mother and I selected knobs and handles for cabinets after several phone calls to this company to verify item finish (color). We ordered a total of 26 items, for $ 146.95 as a result of the reassurances we received during these conversations. The items were not shipped at the same time; as they arrived, they were installed. The largest shipment did not coordinate with the other knobs for the same cabinetry. I contacted the company several times, as did my daughter, about this issue. We we were asked to send a photo of the problem which we did. They then responded that since the knobs were installed, they were neither returnable nor exchangeable. The knobs in question were the biggest part of the order, 16 knobs totaling $ 50.24 Additionally, on the web site home page they indicate customer satisfaction guaranteed, easy exchanges and free shipping but we were charged $ 7.95 for shipping. The order in question was listed under name and address: [redacted].Desired Settlement: We would have accepted an exchange of these items for others that would match the rest of the pieces we ordered from them but are so disturbed by their repeated refusals to accommodate us in any way that at this point, a refund is our preference. The amount in question is $ 50.24 for the knobs plus $ 7.95 for shipping, a total of $ 58.19. They have indicated that even though their home page makes all of the claims that I indicated above regarding customer service, their "terms and conditions" check off box prior to completing check-out online covers them for this problem. From our perspective, that is an unethical posture. The reps that we spoke with did NOT indicate any problem with returns/exchanges nor did they tell us not to open all of the pieces until the full order had arrived. We looked online and are now aware that this same company has several websites under which they do business; all have very poor reviews on "[redacted]".

Business

Response:

Unfortunately, we are unable to locate a prior order with our company with that first and last name, address or email address.

Customer Information:

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I read the response from the business, and I continue to find this unacceptable. It is the same response that they gave me over the phone. These are the issues that I have:

#1: The knobs were opened from their generic plastic bag packages to see how they looked on the cabinets. THEY WERE NOT USED OR HANDLED EXCEPT FOR PUTTING THEM ON THE CABINETS AND SUBSEQUENT REMOVAL. To call these ‘secondhand’ or ‘used’ is ridiculous. I have never run into a company that does not allow you to ‘try on the item’ - in this case to put it on the cabinet. If this is their policy, that the bags may not be opened and the knobs should not be put on the cabinet for aesthetic purposes, it should say this in LARGE PRINT on the packaging material. There was no notice like this. It should not be in tiny print as part of a link which you need to click. The advertisement from the main page of the website is below, the only way you find out the caveat that the bags cannot be opened is if you click on the blue text where it says 'no restocking fees':

Hardware Resources is the fastest growing manufacturer of cabinet hardware in the United States. Believing in quality, integrity and reliability; Hardware Resources provides the highest standard of responsibility in the industry. We are proud to offer Knobs, Handles and much more that SHIP FREE and have NO-RESTOCKING FEE’S.

#2: The problem regarding the returns not being completed within 20 days: Part of the order was on back order. Therefore, we received the knobs in separate shipments. The knobs which we tried to return were supposed to match the backordered dinosaur knobs. When we finally received the dinosaurs, they did not match the other knobs. We had specifically chatted with someone online prior to purchasing to verify that if the knobs did not match that we would be able to return. We presumed that we would have 20 days from receiving the full order since we were trying to match items and were never notified otherwise.

One correction to my response below, re: #3. My initial invoice did list the shipping charge. It was our online shopping cart which had stated free shipping.

#3: The business has not addressed that they charged us a shipping fee when the order had qualified for free shipping. The shipping fee was due to items being sent out separately from different manufacturers. In my initial payment invoice the order is listed free shipping, so we were not aware of this. Apparently they notify you of this in their ‘terms and conditions’ which states:

§ If your order consists of 2 or more manufacturers we will deduct $7.95 for every $99.00 you spend.

THIS IS NOT FREE SHIPPING and they should not be able to advertise as free shipping for orders greater than $99.

#4: It is kind but naive to offer ‘free shipping’ and a ‘discount on a future order’, unless the above issues can be addressed (by either accepting the return and refunding our money, or giving us a credit for the knobs and shipping that we were charged), we have absolutely no interest in future business with this company.

Business

Response:

1. We realize that choosing the right product is difficult without the benefit of seeing the finish in person. In an effort to assist customers in this endeavor we ship up to 3 different items (1 quantity of each item) from any of our manufacturers for customers to inspect in the comfort of your own home. After you place a subsequent order you will receive full credit for your sample items.

2. We allow 20 days to be contacted for a RMA on a return from the date of acceptance of the merchandise. We also do not penalize customers if the merchandise is on backorder since that would be our responsibility. We make every effort to pack and ship our products carefully and we expect the same consideration. All products that are returned need to be returned in the "original unopened package" otherwise no credit will be issued unless products are received in good re-sellable condition.

3. We offer free shipping for orders over $99.00. If an order consists of items from multiple manufacturers, there is an additional $7.95 shipping fee per manufacturer. This is done only when more than one package has to be shipped to complete your order.

Unfortunately, we must decline reimbursement. We are sorry that circumstances prompted us to no longer serve you in the future.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It seems that the business and I are unable to come to a mutually acceptable resolution. I appreciate your help, but continue to feel that this business uses manipulative advertising which is purposefully very deceptive. I am a frequent online shopper, and have never been treated this poorly by a company. Usually free shipping means free shipping, and ditto on easy returns.

Sincerely,

Review: Would NOT recommend buying a product from this company. Original order of two items was received quickly and at a good price. Decided I didn't want one of the items, & tried to return it for a refund. WHAT A NIGHTMARE THAT TURNED OUT TO BE! Contacted company via phone for return info, was told to wait for email with return authorization. Waited a week, finally got email with instructions including where to send product back. Followed instructions exactly, and sent product as instructed. Waited for refund, which never came. Finally checked with UPS online & saw that item was undeliverable to address MyKnobs told me to send it to and was sitting in UPS office. After many phone calls to MyKnobs was finally left a voicemail message that I needed to notify UPS to ship it to a different address in another State! This meant carving out more time from my tight schedule, going back to the UPS store & paying more money (I already paid $32.30 for the item, $4.00 for original shipping, & $13.53 for return shipping), which I refused to do (although a voicemail message from someone at Myknobs ([redacted]?) did indicate that I would be reimbursed for any shipping expenses incurred). After repeatedly being told that the Customer Service Supervisor was "unavailable" or "not in yet", and only after I persisted I finally spoke to a very rude and NON-customer oriented supervisor in the Customer Service dept named Penny who in a very nasty way told me that she would refund only my $32.30. Given all the time and effort I had to exert just to get this far, the least they could have done was refund the other $17.53 I was out, especially since they gave me the wrong address to return the product to and were refusing to appropriately deal with the problem on their end. Very poor process for returns. Very poor customer service. Very poor customer service skills on the part of the supervisor.Desired Settlement: Refund of $17.53 Revamping of return process Customer Service training for Supervisor

Business

Response:

Please be advised the customer placed and order with our company on May *, 2013. Our company was contacted on May **, 2010 to return on item (doorbell) from the order. Unfortunately, our customer service representative provided the wrong return address in error. The customer returned the merchandise as instructed and the package was returned to the original sender. The customer contacted us once they received the merchandise back we advised them they can keep the merchandise (doorbell) and full credit in the amount of $32.30 would be issued to the original form of payment. On June **, 2013 credit was issued to customers credit card. We have attached a copy of the original sales order and credit memo for your records.

Please feel free to contact me with any questions or concerns at [redacted]. Thank you for your time and concern.

Review: On September **, 2014 I placed an order for cabinet hardware with myknobs.com. Several days later I placed another order. On the website both orders represented that they would ship within 1-2 business days. One week later my receipt indicated that my products had yet to ship. I contacted myknobs.com, who said they would investigate the problem, but were unable to immediately tell me why my products had not shipped. Despite the fact that myknobs was unable to tell me the status of my order or why my products had not shipped, myknobs had already charged my credit card. Myknobs finally informed me that the products I ordered were on backorder and would not ship until 10/**. Myknobs explanation was as follows: "Everything drop ships from the manufactures warehouses. At the time the order was placed it showed it was currently in stock. When you placed the order other customers had placed their orders before you and so it is first come first serve that those customers orders have to be fulfilled. Order [redacted] shows the (16)AME-61418 are currently on a backorder. We have already requested that partial to ship out as well. Our website shows what the manufacture provides to us on a daily basis. When you were placing the order that was the most up to date lead time for the specific item from [redacted] at that time." However, the website STILL TO THIS DAY states that this product will ship within 1-2 business days. Accordingly, the company is clearly misrepresenting the status of their products. I was told approximately one week ago that they would send a partial order (with the products that are not on backorder), but I have yet to recieve any confirmation that such products have shipped.Desired Settlement: My desired outcome is fourfold: (1) I want the charges to my credit card reversed until the product is actually shipped; (2) I want a significant discount on the products, as I expected (per the myknobs website) to recieve them over a week ago and therefore my rennovation has stalled and I will have to pay my contractor additional money to return to my home to install the late arriving hardware; (3) I want the balance of my order (that is not backordered) sent immediately via expedited delivery.; and (4) I want myknobs to update their website so as not to mislead other customers -- moreover, if a product is on backorder myknobs should be required to notify the consumer of the same -- the onus should not be on the consumer to contact myknobs to determine what the problem is.

Business

Response:

First and foremost, we’ve credited your [redacted] account for the full amount of your order $275.87. We regret that we were unable to ship the merchandise in a timely fashion as promised. Even though we do whatever is possible to insure that our customers are satisfied it is unfortunate that errors and delays like this happen. We hope that you will give us another chance to serve you in the future.

Please accept our apology for this inconvenience. If you wish to discuss more on those issues, please do not hesitate to contact us.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Despite the claim that my order was reimbused in full -- my credit card has yet to be reimbursed by MyKnobs.com.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Site says spend over $99.00 and you get free shipping. Not true. This only applies if you buy everything from the same vendor. They use many vendors.

Over a period of nine days, I asked to speak to the [redacted]. She was either not there, on a conference call, in a meeting, etc. I asked for HER [redacted]. They said there was none. I asked for the [redacted] name, but they said they didn't know it. I left over ten messages with [redacted] and the operator along with voicemail. [redacted] would not call me back.Desired Settlement: Free shipping on my order of over $150.00

Business

Response:

Please be advised we offer Free Shipping on orders over $99.00 if an order consists of items from multiple manufacturers, there will be an additional $7.95 shipping fee per manufacturer that will be added. This is done only when more than one package has to be shipped to complete your order.

Our shipping policy is posted on our site and clearly states the above. Additionally, we have explained it to the claimant on several occasions by both the customer service representatives and myself. We are unable to honor the claimants wish by shipping multiple packages at no charge.

Shipping Policy Link:

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Their ad does not have "IF..." After the "free shipping over $99" ad, but their response to my complaint DOES!! I consider that to be FALSE ADVERTISING!! [Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We do appreciate hearing from the consumers, as their comments are vital for us to continue improving our services. We will be updating our shipping banner once we change platforms to avoid any misunderstandings.

Check fields!

Write a review of MyKnobs.com, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

MyKnobs.com, Inc. Rating

Overall satisfaction rating

Description: KNOBS

Address: 485 South Broadway-Unit 29, Hicksville, New York, United States, 11801

Phone:

866 0 0
Show more...

Web:

This website was reported to be associated with MyKnobs.com, Inc..



Add contact information for MyKnobs.com, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated