These people don't have complete stairs to ship. I bought a stair kit, got it out and started to inventory and assemble. Found I had not hardware nor shim spacers. Contacted them two days later and they said they ship them, a week went by and I contacted them again and they said no they didn't ship yet but they'd put a rush on it...waited another week, contacted them and Home Depot and they admitted they didn't even have the parts needed in stock so they couldn't ship them but that they'd put a rush on them again guaranteed next days shipping. Waited another week...still no parts. Called them again and they admitted no they still hadn't shipped them. But keep in mind they got paid up front for these stairs. Now to send them back I don't have a crate and these parts all told weigh over 1,000 lbs.! What a scam these people are!
Stairs are shipped out to [redacted] *** We have reached out to him several times last week and he has not responded to any of our calls or emails According to the tracking information for his shipment a delivery appointment is scheduled and [redacted] will be recieving his stairs today.If [redacted] has any concerns he can please call myself or our customer service team back so we may address
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Mylen Stairs has failed to send the stairs on the first promised date which was the week of [redacted] March 2015, Mylen Stairs has also failed to send the stairs on the second promised date which was the week of [redacted] April 2015, Mylen Stairs still has not sent the stairs on the 3rd promised date which was April [redacted] Mylen Stairs is also refusing to cancel my order and refund me the money In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Stairs are shipped out to [redacted] *** We have reached out to him several times last week and he has not responded to any of our calls or emails According to the tracking information for his shipment a delivery appointment is scheduled and [redacted] will be recieving his stairs today.If [redacted] has any concerns he can please call myself or our customer service team back so we may address
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Mylen Stairs has failed to send the stairs on the first promised date which was the week of [redacted] March 2015, Mylen Stairs has also failed to send the stairs on the second promised date which was the week of [redacted] April 2015, Mylen Stairs still has not sent the stairs on the 3rd promised date which was April [redacted] Mylen Stairs is also refusing to cancel my order and refund me the money In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***