Myler Disability, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will contact Myler Disability and or Social Security with further questions should they arise Sincerely, [redacted] ***

I apologize that the letter in question has not been received by these nice peopleI assume it is due to winter weather and slow delivery times with the U.SPostal Service I spoke with this client on Friday, January 29, and wrote him a letter that day re-explaining that my office had waived its right to collect a fee if his case is later wonI have checked with my staff and it appears the letter did not go out until Monday, February (which isn't a surprise), due to the time of day when I spoke with the client on January 29thI have instructed staff to send out another letter today, this time via certified mail I have also spoken with this client today and explained that the first letter is on its way and a second copy should follow shortlyIn addition, I read to him the entire letter and let him know that if there are any questions or concerns to call me If anything further is needed, please let me know

Thank you for bringing this matter to our attentionThe issue in question is why our office has been calling the phone number listed in the complaint, which ends with ***Due to the nature of this complaint, I have decided it's probably best to not contact this individual and rather simply reply to the Revdex.com complaintIf after reading my reply she is not satisfied, I am more than happy to talk to her The [redacted] number in question was provided to us by one of our clients from Bluefield, VA as an alternate contact numberBecause we have been attempting to contact our client and have been unsuccessful at her primary phone number, we have attempted to call this [redacted] number Our records indicate that in the last days, we have called this number times: May 21, June and June None of these calls were answered and we left a voice message each time We are now aware that this [redacted] is not a number that our client can be reached atIt has since been removed from our client's records and we will therefore never call it againWe have also had our IT Department make it so that our phone system cannot dial this number, making future calls from our office impossible We are sorry for any inconvenience these voice messages caused the complaintantWe only called this number because our client had provided it to us as an alternate contact numberOur phone calls were not an attempt to solicit a product or any servicesWe have taken every possible measure to make sure we never call this number again If there are any other questions or concerns regarding this issue, please let me know

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Thank you for bringing this matter to our attention My staff spoke with this client the day she sent this inquiry to the Revdex.com (coincidentally) and since that time, I have personally spoken with her, too Her frustration and concern had to do with how long Social Security takes to process disability claims Her claim is currently pending before Social Security's Office of Disability Adjudication and Review (ODAR) in their Fayetteville, NC office As of today, the average hearing wait time for that office is months This client's request for hearing was filed in September 2014, so she probably still has a little bit of a wait before ODAR schedules her hearing It is quite common for claimants seeking help from Social Security to get frustrated with how long the process takes It's equally frustrating for their attorneys and representatives and often there is very little that can be done to speed up the process When I spoke with this client about her Revdex.com letter, she said that she now understood what the average wait times were for ODAR and how it is not my office that is slowing the process down She was very courteous and understanding during our phone conversation and she knows that she can call our office at any time if she has further questions or concerns We will continue to work on her claim and give her regular updates on the status of her case.If there are other questions or concerns, please let me know

Thank you for bringing this matter to my attention I was able to speak with this client and his wife earlier this week and was able to resolve their concerns Both of these fine people are aware that if other questions or concerns arise that my staff is unable to resolve, I am always happy to take their call The disability application process with the Social Security Administration (SSA) is very lengthy and for the average claimant, it takes around months from the time they file for benefits before a hearing is scheduled in front of an administrative law judge This is due to the large volume of disability claims that are filed with the SSA each year and the ever-increasing backlog that SSA faces While we want each of our clients to have their case resolved as soon as possible, the sad reality is that little can be done to speed up the process With this client, he has been frustrated with how long his case is takingHowever, the time he has been waiting is not any longer than what all other Social Security claimants with similar pending claims in his area have been waiting We anticipate that he will have a hearing with an administrative law judge by the end of the summer SSA currently shows his claim as "ready to schedule," meaning that we expect a call from the judge's clerk any day to get this put on the docket As soon as that happens, we'll begin final hearing preparations with our client and have him as ready as possible for his hearing While there have been misunderstandings between this client and my staff, I feel that these issues have been resolved These issues may be due, in large part, to the mental health difficulties this client is facing, along with his stressful life circumstances I take great efforts to help my staff understand the difficulties that many of our clients are facing and I hope they show sympathy and compassion when dealing with each client, even the irate onesIf there are other questions or concerns in this matter, please let me knowI'm always happy to speak with our clients and answer any questions or resolve any concerns they may have

Thank you for sharing this information with Myler Disability I have spoken with this client today and will be sending her new representation paperwork so that we can continue to help her with her pending disability claim We withdrew from this case because we had been unable to contact this client This was after making many, many attempts over a day period and eventually had to withdraw for lack of contact because we were unable to properly make final preparations for her upcoming hearing The phone numbers we had been calling appeared to be valid, but the calls were not being answered and the voice messages were not being returned We found this odd because we had been able to communicate with her on these numbers in the past Eventually, because we were unable to re-establish contact with her, we were unable to prepare her case for a hearing and withdrew our representation Shortly before filing her information with the Revdex.com, the client obtained a new phone number, which was included in the information the Revdex.com emailed our office With this new number, I was able to re-establish contact with this client After explaining why my office had withdrawn as her representatives, she voiced understanding and I agreed to have my office begin representing her again.We are grateful that the Revdex.com was able to help us re-establish contact with this client and we look forward to helping her with her pending claim If there are any further matters that need to be resolved, please contact meDan B

I was able to speak with this client this afternoon and I feel that all of his concerns have been resolved. He had voiced concern over the $billing statement for medical records and also asked for me to verify that my office would be waiving its right to collect a fee if he later wins his
case.In regards to the billing matter, this client is correct in noting that his medical record bill had been paid on Dec1, 2015. My records show that as of that date his bill was paid in full and that no additional amounts of money were due. I am unsure as to why another $was sent to him after his balance had been paid in full. I can only attribute it to a clerical and/or computer error. Had he tried to call in and pay this $bill, staff would have been unable to process the payment and would have informed him that his balance was $0. I assume it's possible that this invoice had been printed off prior to Decand was mistakenly sent with the January letter. Whatever the reason, I have apologized to the client and have assured him that his medical record bill had been paid in full as of the date he said.In regards to verifying that my office has waived its right to collect a fee if the client later wins his disability case, I have confirmed this with the client both verbally and in writing. It is office policy to waive our right to collect a fee when we withdraw on a client's case after being unable to win them disability benefits at their hearing. This is what occurred here and I want to make it abundantly clear that this client will not owe us anything if he later wins his currently disability claim. If there are further questions or concerns, I am happy to discuss them. Thank your for bringing this matter to my attention and thanks to the client for taking the time to explain his concerns and being so cooperative. I wish him all the best in the future

I have made multiple attempts to contact Mr*** over the last week and have been unsuccessful. The number he provided with this Revdex.com complaint goes straight to voicemail whenever I call him. Furthermore, the contact numbers we had when we were his representatives are no longer
working.This gentleman seems to be upset for several reasons. First, he's mad that he was sent by Social Security to see a psychological doctor. Second, he's upset that he was required to fill out paperwork explaining what his impairments are and how they prevent him from being able to work. Third, he's upset that my office received a fee from Social Security for the work we performed on his case. And fourth, he's upset that he hasn't received some or all of his disability money from Social Security.In regards to each of these complaints, I am certain that if I were able to speak with this client, I'd be able to help him better understand what has been going on, why Social Security required him to attend an appointment with a psychologist, why he needed to complete paperwork, why my office was awarded a fee, and what is going on with his payments. However, because none of his phone numbers are working, I am unable to do this. If he'd like to contact me, or provide me with a working phone number, I'd be more than happy to speak with him.As an overview as to how the disability application process works, once Social Security receives an application for disability benefits, a number of different forms are sent to the client from Social Security to be completed. These include summaries of their past work history, their current and past medical providers, current medications, etc. It is very important that the client complete these forms and return them to us, so that we can submit them to Social Security. This is true "even if they're disabled" (as the client points out in his complaint). In addition, Social Security will often send our clients to a consultative examination if further evidence is needed to help develop the claim. Here, a psychological evaluation was needed. Obviously we can't attend this exam for the client. Nor did we think it wise to advice this client not to attend, as failure to do so could have lead to his claim being dismissed by Social Security for failure to cooperateIn regards to the client's complaint about my office receiving a fee for helping him win his Social Security benefits, it seems ridiculous that he would ask that we work on his claim, win him benefits, and then not be paid. The fee that we were awarded was specifically approved by Social Security for the work we did on this case. Maybe this client has never hired an attorney before, or if he has maybe he's only had a court-appointed public defender. The reality is that it costs money to hire any type of professional service (whether that be a lawyer, a doctor, an accountant, etc.). Here, he hired us to represent him in his disability case. This we did, and we did it successfully. Now that his case is approved and he can start receiving benefits, he wants to complain about the successful outcome he received and the relatively small cost for the amount of work we did (we worked on his case for almost a year). I'm happy to discuss this with him, but it's not something I'm willing to budge on. Lastly, if he isn't receiving benefits from Social Security, or if he hasn't received the full amount he is due, he needs to call my office so that we can figure out what's going on. We withdrew from his claim after it was approved and if he is now having problems receiving his money, he needs to call us so that we can investigate closer. Thank you for bringing this matter to my attention. If further information is needed from my office, let me know. Furthermore, if more updated contact information for this gentleman is available, I'd be interested in still reaching out to him to discuss his concerns

I had the opportunity to visit with this client today and was able to discuss her concerns voiced in this Revdex.com complaint in great detail. I believe that I was able to answer all of her questions and she is welcome to give me a call back at any time if further questions arise. Please
be aware that Myler Disability will not be awarded an attorney fee in this matter unless it is first approved by Social Security. For any attorney to be paid for work done on a Social Security Disability case, the fee must be approved by SSA. Generally, the fee is 25% of the past due benefits, up to a maximum of $6,000. In some circumstances, where cases are approved quickly, there are no past due benefits. In these situations, Social Security asks that the attorney file a fee petition, outlining the time spent on the case. SSA then determines if a fee should be paid, and if so, how much. In this case, the disability claim was approved but no past due benefits were awarded. Myler Disability then filed a fee petition, outlining the time we spent working up the case. That fee petition has been submitted to SSA and it will likely take several months for SSA to make a decision. We are grateful for the process SSA uses to approve or deny fees, as it takes into account both the interests of our clients and our company and tries to assure that neither party is taken advantage of. If this client has any additional questions or concerns, she is welcome to call me back!

I spoke with this former client today and she informed me that she has asked the Revdex.com to have this complaint removedI would hope that her request is honored, especially in light of the fact that her original complaint had been based on incorrect information that Social Security had provided
her. This client's original complaint, which we just became aware of today, is concerning to me because it alleges that Myler Disability stole money from a former client. This is absolutely incorrect and was based on a lie that a Social Security employee told this former client. Social Security DID NOT deposit money into Myler Disability's bank account. Rather, it appears money was deposited into a bank account for a card that this former client had signed up around the time she applied for disability. She has since spoken with the bank provider and has tracked down her funds. We are unsure as to why a Social Security employee would make up a story as to what happened to her money and are troubled by the implications this could have. We do appreciate this former client bringing this matter to our attention. In my discussion with her, we talked about other concerns she had years ago when we represented her and I appreciate the feedback she gave me. We strive to learn from the feedback of our clients and continue to work on ways to improve our customer service and the experience of our clients. We believe that this matter is now resolved

I am unaware of any medical evidence in my case that was contradictory to anything I've stated, it has to be true because I was 100% honest. He says that my attorney dropped the case in time for me to secure another attorney yet he doesn't know the date of my hearing. I was treated extremely terribly by who I assume is a public relations rep named "Dan" I also recorded (with consent from him) our conversation which he called me an "***" or "just a kid" even went on to say "you're a waste of space" which I can only imagine that's how Myler really feels about their clients. Basically 90% of the business response was not true & unconfirmed
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

I attempted to call this client and his wife to discuss his concerns and they informed me that they have hired another attorney. As such, we can no longer communicate with them directly. Any further correspondence will need to be through their new counsel.In regards to this complaint, we
are saddened by the news of this client's declining health and recent cancer diagnosis. We understand the frustration they feel, especially with how long Social Security takes to process these claims. Up until today, when the client's wife informed us she had hired a new attorney, we have been obtaining and submitting updated medical records to Social Security. Had they not terminated us, we would have continued to do this and would have attempted to try and get the case approved as a Critical Allowance, due to the recent cancer diagnosis. We hope that the new attorney will be able to pick up where we left off and continue helping this client and his wife. This client and his wife live in Florida, where Social Security currently has some of the longest wait times in the entire country. Hopefully the newest medical evidence, which contains information that may justify the case being marked as a "critical allowance," will expedite the processPlease understand, however, that the long time they have been waiting has nothing to do with Myler Disability and everything to do with how slow and backlogged Social Security currently is. We wish these folks the very best during this difficult time

I've continued to play phone tag with Ms*** and haven't been able to talk to her yet. I have, however, heard back from our lead generation company. They informed me that they purchased this lead from Nolo and then sold it to us. Here, it's clear that Ms***'s information was sold to different companies. As I outlined in my first response, we received this lead on November 15, 2016. We attempted times to contact Ms*** and were unsuccessful (times on 11/and once on 11/17). After that, we moved on to other leads.Ms*** has continued to receive many, many calls, even after asking that she not be contacted any more. She has identified the number these calls came from: 985-239-8033. This number is for another disability company that is not affiliated in any way with Myler Disability. In fact, I had never heard of this company until I dialed the number provided after receiving this complaint. The young man who answered the phone identified himself as working for "Disability Helper." A quick internet search reveals that this is a company stationed in Oak Lawn, IL. I do not doubt that Ms*** has received numerous phone calls from 985-239-8033. I sympathize with her on how annoying it must be to keep getting called after asking to not be contacted. However, it is NOT Myler Disability that has been calling her. Myler Disability cannot control what another company does, nor can we control that Nolo sold a lead to different companies (even though they have denied that this is what happened). Ms*** has every right to be upset and angry. However, it's not appropriate to direct this anger at Myler Disability. Rather, it should be directed at Nolo and Disability Helper. They are the ones that have been harassing her with non-stop phone calls and have been extremely slow to honor her request to not be contacted further.I am happy to discuss this matter further and I want to see that any issues Ms*** has with Myler Disability be resolved. Her complaint, however, should not be directed at us, but rather at the company that has been making the harassing phone calls

Thank you for bringing this matter to our attention. We have attempted multiple times since receiving this correspondence to contact this client. Unfortunately she has not answered her phone or returned any of our calls. However, I have spoken with a family member of hers and have
tried to better understand the nature of her complaint. While it is very difficult to ascertain exactly what her complain is (see her original Revdex.com complaint), my guess is that she is upset (1) that her SSI benefits have not been paid yet, and (2) that she will only be receiving SSI benefits (and not SSDI). This client contacted our office for help applying for Supplemental Security Income (SSI) benefits from the Social Security Administration. Her application was filed on November 24, 2014. After being reviewed closely by Social Security, it was determined she met their definition of disability and SSI benefits were approved. This approval occurred on September 2, and an approval letter was sent both to this client and my office. However, even though this case has been approved, Social Security needs to verify this client's household assets and resources and ensure that they are below a certain threshold level. Because SSI is a needs-based program, household assets and resources may qualify someone from receiving payments, even though Social Security has found that they meet the definition of disability. Also, because Social Security looks at household assets and resources, an individual's eligibility for SSI payments can change based on a spouse getting a new job, getting a pay raise, or any number of other items.While I am sure this client wants her SSI payments to begin as quickly as possible, Social Security is bound by law to only begin payments if her household assets and resources are below a certain amount. I have explained this to the client's family and they are attempting to explain it to her. In addition, I have encouraged them to be honest and forthright with Social Security with this. I assume that the stress our client is under, due to her disabilities and limited financial resources, is making her feel like her world is falling apart and that things aren't being done quickly enough. However, if Social Security finds her household assets and resources to be too high, there's nothing we can do to help her receive SSI payments. In this client's Revdex.com complaint, it also appears she is unhappy that her benefits will only be going back to December (instead of 2011) and that she was not approved for Social Security Disability Insurance Benefits (SSDI). These complaints are also without merit. By law, her SSI benefits can only be paid back to when she filed for disability. Benefits begin on the first day of the month following the month she applied. (Here, she applied on November 24, 2014, so benefits begin as of December 1, 2014). This client apparently feels she should be paid back to when she thinks she became disabled (June 18, 2011). While she likely became disabled on this date, the law does not allow Social Security to pay SSI benefits back that far. Filing a complaint with the Revdex.com against me and my staff cannot change this.Likewise, the law does not allow Social Security to award SSDI benefits to this client. When an individual is working and paying FICA taxes, they become "insured" for purposes of the programs Social Security offers (including retirement benefits and disability benefits in the event of disability prior to retirement age). To be eligible for SSDI benefits, the client would need to prove she became disabled on or before her "date last insured," or DLI. If this DLI is in the past, it can become very problematic in proving disability. Here, this client has worked little, if any, during her adult life. Social Security shows her DLI as December 31, 1982. For her to be eligible for SSDI benefits, she would have to prove she became disabled on or before that date. In her own words on this Revdex.com complaint she feels she became disabled on June 18, 2011. She would have to prove disability over years earlier to be eligible for SSDI. I'd love to help her have a better understanding of what is going on and what we can expect with Social Security's timeline on processing payments. I've done my best to help her family members understand what's going on and have encouraged them to provide Social Security with all the necessary financial information from the household. They know they can call me if there are further questions.At this time, I feel I have done all I can to answer this client's questions and to resolve the concerns raised in her Revdex.com complaint. If more information is needed, please contact me

I have reviewed the response made by the business in reference to complaint ID ***, and although Myler has lied saying that they only left messages, when I specifically ramember telling them on the many times they called to stop calling me and that they have the wrong numberBut as long as they do not continue to call and harass me, I find that this resolution is satisfactory to me
Sincerely,
Cindy ***

Thank you for bringing this matter to my attention. I have reached out to Ms*** to discuss this matter. While I haven't been able to speak with her directly yet, we have both left voice messages for each other and will continue to try and communicate as we figure out why she
was being called so frequently. Myler Disability purchases leads from a lead generation company. This lead generation company obtains these leads through online marketing. An individual can enter his or her information on a website and request that they be contacted by a disability company. Upon receiving these leads, we begin reaching out to the potential client to see if we will be able to help them with a disability claim with Social Security. Here, we received a lead with Ms***'s information on Nov15, 2016. We made attempts to contact her: November 16th at 8:am and again at 12:pm, and November 17th at 8:am. These are the only times we tried calling her until receiving this Revdex.com complaint. In her Revdex.com complaint, and in a voice message Ms*** left me, she indicates she has received numerous phone calls from 985-239-8033. She says these calls have been day and night, sometimes only a few minutes apart. She says the persons who call identify themselves as a company called "Disability Advocates."These phone calls she is receiving are NOT from Myler Disability and we are unsure who this company is that's calling her. When we received her information, we only made the attempts outlined above to contact her. We do not own the 985-239-number that she has been receiving calls from and we do not follow up on any of the leads we receive outside of business hours. There are a couple possible explanations as to what has happened. First, it's possible that the lead generation company we got Ms***'s information from also sold her information to another disability company. In this scenario, she would have entered her information on their website once and then the lead generation company sold her information to Myler Disability and this "Disability Advocates" company. This would explain why different companies tried calling her and why I would have no information on any of the calls other than the attempts that our office made. (If this is, in fact, what happened, I'm bothered by the fact that our lead generation company is selling the leads we have purchased to a competitor). A second possibility could be that Ms*** entered her information on more than one website. If she did, she would likely have generated other leads with other lead generation companies, thus creating additional calls to her phone. I have reached out to our lead generation company regarding this matter and am still waiting to hear back from them regarding the lead they sold us on Nov15, containing Ms***'s information and to see if they may have inadvertently sold her information to another disability company as well. As of today I have not heard back from them but anticipate they'll be providing me with information soon. Because I am very interested in finding out what happened here and making sure that I'm not paying for leads that they're also selling to other companies, I'll continue to follow up with them. I have informed Ms*** that I will keep her informed on anything I find out.I appreciate this matter being brought to my attention. In conclusion, I want to restate and make it abundantly clear that the non-stop phone calls Ms*** has received from 985-239-are NOT from Myler Disability. We only attempted to contact her times. I can definitely understand her frustration with continuing to receive so many phone call solicitations and if I can get any further information from our lead generation company, I will share it with her immediately.If anything needs to be further clarified, or if other questions arise, please contact me

I attempted to talk to this client on January and 15, 2018. She informed me that this complaint was filed by her daughter. As best as I can tell, there are main complaints here: (1) that Myler Disability is doing nothing to help get her disability benefits; and (2) Myler Disability
directly solicited her, contrary to the laws governing attorneys and Social Security Disability representatives in all states. We have attempted to resolve these concerns with the client and will continue to work with her as Social Security processes her claim.In regards to her first complaint that Myler Disability is doing nothing to help her get her disability benefits, we are saddened by the difficult situation this client finds herself in. The financial hardship she is facing appears to be dire and we understand that she wants to start receiving her benefits as soon as possible. Her claim was recently approved by Social Security (SSA), but before benefits can be paid, SSA requires that all claimants participate in a Pre-Effectuation Review Contact (PERC). In this interview, the claimant must provide certain information to SSA in regards to household assets and resources. Here, this client had not cooperated with SSA on completing her PERC and needed to provide additional information before the claim could be further processed by SSA. Hence, there has been a delay in the processing of her claim by SSA. However, in a recent conversation that my office had with SSA, it appears she has now provided this information. As we receive further updates from SSA, we will keep this client informed and up to date. It will take time for SSA to process her claim, though.We do ask that this client understand that the processing time for SSI or disability benefits to be paid is controlled entirely by the Social Security Administration and not by Myler Disability. We clearly want our clients to receive their benefits as soon as possible, as any delay by SSA also impacts how quickly we get paid for the work we have done. We want to work closely with our clients during this process and encourage each of them to cooperate with SSA when asked to provide financial information regarding household assets and resources. In regards to the complaint that Myler Disability directly solicited this client, there is absolutely no truth in this allegation. Our records indicate that she visited of our marketing websites over the following dates: 6/2/2017, 7/18/2017, and 9/7/2017. On each visit, she imputed her personal information and asked to be contacted regarding possible representation on an SSI and/or disability claim. We can provide the IP address of her computer and can definitely show that we did not contact her until she had first reached out to us and solicited our services. I hope that these responses are satisfactory to this client. I am committed to continuing to work with her as Social Security processes her claim and her benefits begin. We are happy to discuss these matters further with her if she wishes

I've had the opportunity to discuss this complaint with this former client and I hope that we have resolved things. I understand the frustration he has felt as he has tried obtaining help with his disability claim. We represented this individual in his pursuit of disability benefits
through Social Security, from February up until February 5, 2015. After he was denied at the initial and reconsideration levels, we requested a hearing with an administrative law judge in September 2014. Shortly thereafter, we obtained a copy of his exhibit file from Social Security and were able to get a closer look the strength of his case. We tried getting the client to obtain additional evidence from his doctors that supported a theory of disability. After reviewing all of this, we determined that we did not have enough evidence to win his case and on February 5, 2015, withdrew as his representatives. Our determination to withdraw was based on proprietary information that we can't disclose in a setting like this, but lead us to believe that the allegations of disability and the objective evidence simply did not match.At the time of our withdrawal, there was not a hearing scheduled, nor was there likely to be for another to months (possibly longer). In my discussions with this former client, he has informed me that he attempted to find another attorney but was unable to find one willing to take his case. While this is unfortunate, no one is obligated to help him with this case. Attorneys practicing this area of law work on a contingency basis and if the case doesn't appeal to be one that can be approved, few are willing to invest time and money.It is interesting that this complaint is being brought nearly years after we withdrew. We're happy to discuss this further with this former client, but we believe that this matter is resolved

We regret that this former client continues to be so upset. We withdrew from his case nearly years ago, but it is just now that he is making this complaint. At the time we withdrew (February 5, 2015), he did not have a hearing scheduled. He's correct it stating that we don't know when his hearing was, but this is only because he refuses to provide us with this informationBased on the wait times for the Social Security office where his claim was pending, we assume he did not have a hearing any time prior to September 1, 2015, but likely not until at least January 2016. This is because his Request for Hearing was filed on September 4, and the average wait time at the Flint, MI SSA OHO at that time was around months. His original complaint states that the "problem occurred" on March 23, 2016. Because we had withdrawn as his representatives over months prior to this, one could reasonably assume that March 23, was date of his disability hearing before an administrative law judge. This would be about months after his request for hearing was filed and it's the date he notes on his Revdex.com complaint that the "problem occurred." If so, it's absolutely disingenuous of him to say he had not been given enough time to find another attorney. In my conversations last week with this individual, he stated he would not provide me more information on when his hearing was actually heldHe was extremely confrontational and insulting, but, nevertheless, I attempted to try and help him resolve his concerns. If he feels he has been treated poorly during this process, we apologize. However, we wish to remind him that our withdrawing from his case did not prevent him from proceeding on his claim, nor did it hurt his ability to find another representative. He likely had over a year before his hearing was held. If he was unable to find another representative during that time, it's either because (1) he didn't try, or (2) the other representatives he approached did not believe he had a strong enough case. While we wish this individual the best in his personal life, we believe that his complaint is unfounded