Mynd

We moved in on June 27th, The lease began June 1st, but we were moving from Philadelphia so we wanted to secure a place well in advance in case we arrived prior to July 1st, which we did (Just to explain the wonky modate) By July 7th, we noticed that all of the trash and recycling toters had large stickers from the city plastered on them saying that they were broken and would not be emptied in their current stateI send a notice to mind immediately upon reading this, checking in to see what we should do with our refuse in the mean timeI did not receive any response at first and had to send another e-mail in order to receive a replyThe response was "I'll get back to you"After five more days had gone by, I sent another e-mail, now concerned as we had no where to put our trashSince trash is denoted as PAID BY OWNER in our lease, I made it clear that a lease term was being violated and this got some attention, though the problem was never fully resolved, and certainly never met with any human empathyWe finally received trash cans after around a full month of not having any trash pickupWe had to plead with neighbors who own their own home and have their own trash receptacles to let us use their toters temporarily, as we were not trying to litter the back yard with trash bags (this fact comes to be quite ironic as I will highlight in the rest of the review)Once the toters were finally dropped off, I received a less-than friendly e-mail telling me that they had been there the whole timeThis was infuriating, the property is not enormous and there was no where for them to be hidingA giant blue recycle bin and large black trash bin in the back yard were not being missed by both my husband and myself for more than a monthWe saw other tenants come into the back yard with bags of trash, then turn around and return to their apartment with them after seeing there was no where to put the refuseThis was the very beginning of a long strand of ignored or poorly answered e-mailsNext, another unit on the property was vacated before their lease was upThe tenants were evicted or short paying their rentWhen they moved out, they left large pieces of furniture (a couch, a table and a tall end table with drawers) and a dead Christmas treeThe furniture was originally left in the back alley behind our unit, which they mentioned to us that they knew was not allowedDays later, surrounding home owners began carrying the furniture and placing it back into the yardOver time, the couch has become damp and smelling of animal wasteI let MYND know about this immediately upon noticing, as I wanted to ensure that we and the other three occupied units were not held responsibleI attempted to set up a service request to have the bulk items picked up, which was cancelled over and over againI was told by the customer support team that these would be removed during the 'renovations' (more info on that later) and that we should not worryIt is now almost two months later and we have seen countless renovation teams come through almost every day since and no effort has been made to remove the itemsIn fact, the corner of bulk trash continues to grow as workers place anything they find that is too big for a trash can directly into this cornerIt is an eyesore and terribly unsanitaryAfter my numerous exchanges with the support team, I am discouraged from reaching out about this again as the team could not care less about these issuesEvery response I receive has an underlying tone of "this isn't my problem", and the back and forth is getting exhaustingThe unit behind us has been being renovated for close to two months, as I mentioned aboveIt is constantly loud and our fruiting plants and beloved palms are dying from being sprayed with paint and sanded materialWe learned recently from a neighbor that construction will continue as they build two new units in the garage attached to our current unitGiven the slow progress of the current project, I cannot imagine that we will even get one month of peace throughout our entire leaseMYND still has not alerted us to this distinct and inconvenient change of living conditionsWhen we first moved in, the pond connected to our front door was somewhat healthy and had a few fish and live plants in itIt was only about half full with no filtration system and tons of algae, but not stagnant and no real issueAt some point in the beginning of the renovations, the workers did something to the pond or dropped something in it that caused all of the fish to die and float to the topOnce the water was stagnant, the pond became extremely smelly and infested with mosquitoesI sent numerous e-mails and was eventually told that the pond was going to be removed entirely "eventuallywith the next renovations"I was pleased with this e-mail and decided to just let it ride, even though the conditions were getting worse and the back yard was getting increasingly smelly and unlivableAbout a week ago, I was alerted by a customer support person at MYND that a pool cleaning company was coming to drain and clean the pondI was surprised by the initiative taken here, but was not about to decline the offer, though now I know I should haveI was asked to make sure someone was home for this even though the pond is outside and accessibleI let them know that I could not make this happen, and I'm glad I did not move things around at work because it took them three days to show upThe pond was emptied, and all of the stinky, infested water was poured into the dirt and grass lining the paths in the back yardThe smell now is unbearable and getting worse by the dayThe dirt patches look abhorrent with scaly deposits sitting atop the dirt, all of the plants that were on the property when we arrived have died as a result of this and the pond itself was never cleaned [redacted] at MYND was leading the correspondence regarding the pond clean up and he checked in to ask how it wentI sent him a photo of the conditions on the back yard and explained that the issue of smell and cleanliness was now worse, and I was concernedHis incredibly inhuman reply was "We are happy that it is no longer a problem! Have a nice night!"I replied stating that the problem is worse, as outlined in my original response and that his reply was unacceptableIt is easy to be 'happy' for something you are not impacted by whatsoever, I supposeI see what all of the other reviews mean here in regards to the detached employeesFurther, since MYND has placed the vacant unit on [redacted] already, with full disclosure of the address (even though it is no where near ready to be lived in) random strangers have been walking up, through the gate and into the back yard through the alley snooping aroundSince our unit is the only livable thing to be seen, people have literally been knocking and trying to walk into our home to "check it out" thinking that it's the advertised unitI cannot even begin to explain the level of anxiety this brings to us as tenantsAdditionally, and this is somewhat minute but shocking given the level of service we have received in tandem, we have been asked to pay extra money and were rudely scolded for "not setting up gas and electric" when these items are listed as PAID BY OWNER in our lease termsIt took more than a week for the incorrect charges to be removed from our accountI could not believe how unprofessional this company is to not even do the simplest thing of reviewing the lease before reaching out to the tenants for paymentI hope that this review will encourage people moving into the area to reconsider renting a unit managed by this companyIf the unit itself doesn't have any issues, I'm sure it is fine to rent from them- but if you are in need of any support whatsoever you will be met with rude, apathetic responses or no responses at allFor example, our door is rotting and the knob is about to fall off of the doorGiven my past encounters, I don't even feel comfortable reaching out to the company for help with this though I find it to be a pretty emergent issueI am tired of being made to feel like I am acting hysterically over basic requests for improvementIf the lease terms for abandonment did not disclose that we would still be financially responsible for the entirety of the lease regardless of how much lead time we provide, we would be leaving this property as soon as possible

Complaint: [redacted] I am rejecting this response because: The deposit and overpayment of funds was received February 8thHowever the withhlding of our overpayment for over one month was without justThe company at no point notified us that their accoujnting does not process overpayments until the end of the month, rather we were told it was being looked into and that a note was put on our account to rush/expedite this refundCalifornia law allows the landlord days for return of the security deposit but the overpayment or over withdrawal of our rent is not afforded the same time frameMynd was notiferd well in advance prior to the automatic withdrawal of rent by phone and were unresponsiveWe called multiple times and were routed to an outsourced customer service who could not provide us with correct and accurate information, nor could they put us in contact with a representative from Mynd to discuss the matter and our attempt to intercept the rent withdrawalThe customer service rep told us we would receive a call which we did notMyhnd had ample time to adjust the rent amount to be withdrawn or to stop automatic payment and allow for us to pay by check or other meansWe tried being reasonable but withholding our overpayment for over a month is unacceptable and expecting us to understand is unreasonableSincerely, [redacted]

Hi Revdex.com, please see our response below [redacted] gave her official notice to vacate with a January 20, move-out dateThus, [redacted] was responsible for all payment through January 20, even if she moved out soonerIn accordance with CA state law, we have days from January to complete her refundWe completed her refund on February 7, 2018, days after her move-out date There were five main parties involved: Mynd accounting team Mynd resident services team Mynd owner services team Mynd property owner (***, as seen in attached doc) [redacted] December 15, - Mynd resident services received resident’s notice to vacate January 3, - Resident was notified that she owed the full month’s rent from our automated resident notification system, not the prorated rent for the monthOur system is not yet smart enough to know which residents are prorated vswhich are not for any given month Thus, all residents receive a notice to pay the full month’s rentPer procedure, Mynd resident services and accounting teams reconcile any overpayments at end of month January 25, - First Statement of Deposit Accounting (SODA) submitted from Mynd resident services to Mynd accounting for reconciliation regarding resident [redacted] Per SODA, resident was meant to get a $2,refundWe later learned that this refund amount was incorrect due to security deposit deductions initiated by the property owner for cleanliness and paintThus, we submitted this SODA prematurely to the resident January 31, - Mynd accounting notified Mynd owner services team of SODA to request a release of funds from the owner February 2, - Mynd owner services contacted property owner and sent wiring instructions February 2, - Property owner asked for the total security deposit amount and details on the SODA requestOwner had security deposit reductions to file (cleanliness and paint) and sent clean and repair invoices to Mynd owner services February 6, - Property owner wired $to Mynd to fully fund the security deposit (minus deductions) to be given back to the resident February 5, - Resident notified of security deposit deductionsResident understood February 6, - Mynd resident services sent resident and Mynd accounting revised SODA with correct deductions and final amount February 7, - Mynd accounting sent payment via ACH February 7, - Mynd paid resident $3,for prorate rent difference plus security deposit (minus deductions)Which cleared Mynd’s account on February 7,

Mynd is incompetent, fraudulent and deceitfulThey will steal your security deposit and cease all correspondence with youThey fabricate charges and terms, they can't even interpret their own documents Any correspondence with them is done through their resident portal and people respond, each one more clueless than the lastI think we should get together in a Class Action against these crooks

If a resident opts into auto pay via the Mynd resident portal or Paylease, the resident sets up the date and amount of money to be withdrawn from his or her accountUpon doing so, the resident also accepts the terms and conditions of Paylease/ autopayUnder the terms and conditions, the resident is responsible to initiate any changes to the date and amount of money to be withdrawn Mynd does not initiate any transactionsAll transactions are initiated by the residentMynd did not initiate any of the transactions the resident is referring to (the overpayment for her last month of residency); it appears that the resident did not go into her account to make changes to her date and amount of money to be withdrawnMynd, as the receiver of money, cannot edit or initiate any transactions from her account There is no government regulation on the number of days it takes for us to refund an overpayment as stated by the residentMynd’s internal policy when a resident makes an overpayment is to take one of two actions: 1) Apply to overpay towards the next month’s rent or, 2) The overpay becomes a credit in the resident’s statement of deposit accountingIn this instance, Mynd took the second action since the resident’s residency had ended

MYND PROPERTY MANAGEMENT IS ABSOLUTELY HORRIBLEI CAN'T IMAGINE HOW THIS COMPANY EVEN EXIST FOR GOODNESS SAKE! IT'S LIKE YOU'RE DEALING WITH PEOPLE WHO HAVE NOT BEEN TRAINED TO DO THEIR JOBAT ONE POINT I WAS TOLD SIMPLY SOMEONE DROPPED THE BALL, ON & ISSUE WHERE I TOOK OFF FROM WORK TO HAVE SOMEONE FROM MYND COME OUT FOR A REPAIR, & KNOWONE EVER SHOWED UP OR CALLEDI HAD TO CALL THEM!
I COULD GO ON & ON ALL I CAN SAY IS THIS COMPANY IS NOT GOING TO MAKE IT IF THEY KEEP DROPPING THE BALL ON SO MANY LEVELSTHE OWNERS SHOULD BE ASHAMED OF THEMSELVES

Complaint: ***I am rejecting this response because:
They assert it is their policy to apply overpayment to the statement of accounting upon move-outThis was not communicated and when we attempted to intercept the withdrawalof our rent, Mynd was unresponsive They could have communicated how to go about adjusting automatic withdrawal through payleaseMynd failed to return calls and therefore the full rental amount was subsequently withdrawn.
Mind's inadequate and ill-informed customer service has resulted in our dissatisfaction with their servicesWe are simply disappointed and dissatisfied, period.
Sincerely,*** ***

Mynd is hands-down the worst company I've ever dealt withThey are clueless, unprofessional and lack any regard for tenant laws (probably because they aren't familiar with them)They are dysfunctional - the right hand has never met the left hand - thus creating a lot of confusion and headacheThey currently have a process that allows prospective tenants (e.gstrangers) into a building that is supposed to be secured entry to give themselves self-guided toursThey have zero regard for tenant safetyIf you live in an area that has a Rent Board - utilize it and file a complaint for any infractionIf you don't, hire an attorneyThey will never learn otherwise

Mynd took our entire deposit without providing an explanation of the chargesI have pictures to prove there was zero damage to the apartmentIn addition, they are also charging us rent for time the apartment was being renovatedMy roommate and I moved out at the end of March and the apartment was not rented to new tenants until early June, We have correspondence from a Mynd representative stating it took this long to rent it due to renovations the owner decided to makeI received an email from them a couple of days ago threatening they would go to collections because I had not paid the statement they mailed meI responded immediately asking them what address they sent this statement to because I did not have a forwarding address to provide to them when I moved outThe only statement I did see was emailed to me by a separate representative but when I asked why they were illegally charging us for rent during renovation I was told the issue would have to be resolved by a

Mynd is incompetent, fraudulent and deceitfulThey will steal your security deposit and cease all correspondence with youThey fabricate charges and terms, they can't even interpret their own documents Any correspondence with them is done through their resident portal and people respond, each one more clueless than the lastI think we should get together in a Class Action against these crooks

Mynd took our entire deposit without providing an explanation of the chargesI have pictures to prove there was zero damage to the apartmentIn addition, they are also charging us rent for time the apartment was being renovatedMy roommate and I moved out at the end of March and the apartment was not rented to new tenants until early June, We have correspondence from a Mynd representative stating it took this long to rent it due to renovations the owner decided to makeI received an email from them a couple of days ago threatening they would go to collections because I had not paid the statement they mailed meI responded immediately asking them what address they sent this statement to because I did not have a forwarding address to provide to them when I moved outThe only statement I did see was emailed to me by a separate representative but when I asked why they were illegally charging us for rent during renovation I was told the issue would have to be resolved by a supervisor and have not heard from themI have months worth of unanswered emails to different Mynd representativesThis is simply unacceptable

On December 15, 2017, I submitted our day notice of our intent to vacate the premises of *** ** *** *** *** ** January 20, We were told we could pay a prorated rent since we were only residing at the property for part of the monthOn January 3, 2018, we were charged the full rent amount of $We immediately contacted our landlord and Mynd and were told it was being handled and looked intoDespite subsequent email correspondence with Mynd management and our landlords attempts at contacting the company for the refund of our overpayment, the refund has not been issuedWe requested an inspection of the premises prior to move out which was scheduked but was never conducted by MyndWe received a Statement of Deposit Accounting dated January 25, 2018, which indicated no security deposit deductions and showed the refund of our overpaymentTo date, we have not received a refund of our rent

We moved in on June 27th, The lease began June 1st, but we were moving from Philadelphia so we wanted to secure a place well in advance in case we arrived prior to July 1st, which we did (Just to explain the wonky modate)
By July 7th, we noticed that all of the trash and recycling toters had large stickers from the city plastered on them saying that they were broken and would not be emptied in their current stateI send a notice to mind immediately upon reading this, checking in to see what we should do with our refuse in the mean timeI did not receive any response at first and had to send another e-mail in order to receive a replyThe response was "I'll get back to you"After five more days had gone by, I sent another e-mail, now concerned as we had no where to put our trashSince trash is denoted as PAID BY OWNER in our lease, I made it clear that a lease term was being violated and this got some attention, though the problem was never fully resolved, and certainly never met with any human empathyWe finally received trash cans after around a full month of not having any trash pickupWe had to plead with neighbors who own their own home and have their own trash receptacles to let us use their toters temporarily, as we were not trying to litter the back yard with trash bags (this fact comes to be quite ironic as I will highlight in the rest of the review)Once the toters were finally dropped off, I received a less-than friendly e-mail telling me that they had been there the whole timeThis was infuriating, the property is not enormous and there was no where for them to be hidingA giant blue recycle bin and large black trash bin in the back yard were not being missed by both my husband and myself for more than a monthWe saw other tenants come into the back yard with bags of trash, then turn around and return to their apartment with them after seeing there was no where to put the refuseThis was the very beginning of a long strand of ignored or poorly answered e-mailsNext, another unit on the property was vacated before their lease was upThe tenants were evicted or short paying their rentWhen they moved out, they left large pieces of furniture (a couch, a table and a tall end table with drawers) and a dead Christmas treeThe furniture was originally left in the back alley behind our unit, which they mentioned to us that they knew was not allowedDays later, surrounding home owners began carrying the furniture and placing it back into the yardOver time, the couch has become damp and smelling of animal wasteI let MYND know about this immediately upon noticing, as I wanted to ensure that we and the other three occupied units were not held responsibleI attempted to set up a service request to have the bulk items picked up, which was cancelled over and over againI was told by the customer support team that these would be removed during the 'renovations' (more info on that later) and that we should not worryIt is now almost two months later and we have seen countless renovation teams come through almost every day since and no effort has been made to remove the itemsIn fact, the corner of bulk trash continues to grow as workers place anything they find that is too big for a trash can directly into this cornerIt is an eyesore and terribly unsanitaryAfter my numerous exchanges with the support team, I am discouraged from reaching out about this again as the team could not care less about these issuesEvery response I receive has an underlying tone of "this isn't my problem", and the back and forth is getting exhaustingThe unit behind us has been being renovated for close to two months, as I mentioned aboveIt is constantly loud and our fruiting plants and beloved palms are dying from being sprayed with paint and sanded materialWe learned recently from a neighbor that construction will continue as they build two new units in the garage attached to our current unitGiven the slow progress of the current project, I cannot imagine that we will even get one month of peace throughout our entire leaseMYND still has not alerted us to this distinct and inconvenient change of living conditionsWhen we first moved in, the pond connected to our front door was somewhat healthy and had a few fish and live plants in itIt was only about half full with no filtration system and tons of algae, but not stagnant and no real issueAt some point in the beginning of the renovations, the workers did something to the pond or dropped something in it that caused all of the fish to die and float to the topOnce the water was stagnant, the pond became extremely smelly and infested with mosquitoesI sent numerous e-mails and was eventually told that the pond was going to be removed entirely "eventuallywith the next renovations"I was pleased with this e-mail and decided to just let it ride, even though the conditions were getting worse and the back yard was getting increasingly smelly and unlivableAbout a week ago, I was alerted by a customer support person at MYND that a pool cleaning company was coming to drain and clean the pondI was surprised by the initiative taken here, but was not about to decline the offer, though now I know I should haveI was asked to make sure someone was home for this even though the pond is outside and accessibleI let them know that I could not make this happen, and I'm glad I did not move things around at work because it took them three days to show upThe pond was emptied, and all of the stinky, infested water was poured into the dirt and grass lining the paths in the back yardThe smell now is unbearable and getting worse by the dayThe dirt patches look abhorrent with scaly deposits sitting atop the dirt, all of the plants that were on the property when we arrived have died as a result of this and the pond itself was never cleaned*** *** at MYND was leading the correspondence regarding the pond clean up and he checked in to ask how it wentI sent him a photo of the conditions on the back yard and explained that the issue of smell and cleanliness was now worse, and I was concernedHis incredibly inhuman reply was "We are happy that it is no longer a problem! Have a nice night!"I replied stating that the problem is worse, as outlined in my original response and that his reply was unacceptableIt is easy to be 'happy' for something you are not impacted by whatsoever, I supposeI see what all of the other reviews mean here in regards to the detached employeesFurther, since MYND has placed the vacant unit on *** already, with full disclosure of the address (even though it is no where near ready to be lived in) random strangers have been walking up, through the gate and into the back yard through the alley snooping aroundSince our unit is the only livable thing to be seen, people have literally been knocking and trying to walk into our home to "check it out" thinking that it's the advertised unitI cannot even begin to explain the level of anxiety this brings to us as tenantsAdditionally, and this is somewhat minute but shocking given the level of service we have received in tandem, we have been asked to pay extra money and were rudely scolded for "not setting up gas and electric" when these items are listed as PAID BY OWNER in our lease termsIt took more than a week for the incorrect charges to be removed from our accountI could not believe how unprofessional this company is to not even do the simplest thing of reviewing the lease before reaching out to the tenants for paymentI hope that this review will encourage people moving into the area to reconsider renting a unit managed by this companyIf the unit itself doesn't have any issues, I'm sure it is fine to rent from them- but if you are in need of any support whatsoever you will be met with rude, apathetic responses or no responses at allFor example, our door is rotting and the knob is about to fall off of the doorGiven my past encounters, I don't even feel comfortable reaching out to the company for help with this though I find it to be a pretty emergent issueI am tired of being made to feel like I am acting hysterically over basic requests for improvementIf the lease terms for abandonment did not disclose that we would still be financially responsible for the entirety of the lease regardless of how much lead time we provide, we would be leaving this property as soon as possible

Lack of services/elder abuse of tenantslack of resolution of flooding/no heat/bypassing Power of Attorney/non-receipt of security deposit

If you find out that a property you are considering renting is ran under Mynd Management, run the other way I do not even know where to start I was forced out of my apartment for 20+ days because of a leak They put me up in a roach motel for half the time and the other half they did not even give me a dime(had to drive to another state to stay with my Mother They wanted me to sign a waiver that they were not responsible for any of the items in my apartment from getting lost or stolen by their workers I asked multiple times for the licensing/bonding information for the people working in my apartment and they never provided I had to move they told me I was going to get back $of my deposit (IN WRITTING) and they sent me a check for $ Unfortunately I will have to sue them, they have been nothing but bully's from day one since starting to manage the building I lived in If you are a owner or tenant, stay away from these people I do not know how they are still in business, every single person in my apartment complex hated them

Complaint: [redacted]I am rejecting this response because:
The deposit and overpayment of funds was received February 8th. However the withhlding of our overpayment for over one month was without just. The company at no point notified us that their accoujnting does not process overpayments until the end of the month, rather we were told it was being looked into and that a note was put on our account to rush/expedite this refund. California law allows the landlord 21 days for return of the security deposit but the overpayment or over withdrawal of our rent is not afforded the same time frame. Mynd was notiferd well in advance prior to the automatic withdrawal of rent by phone and were unresponsive. We called multiple times and were routed to an outsourced customer service who could not provide us with correct and accurate information, nor could they put us in contact with a representative from Mynd to discuss the matter and our attempt to intercept the rent withdrawal. The customer service rep told us we would receive a call which we did not. Myhnd had ample time to adjust the rent amount to be withdrawn or to stop automatic payment and allow for us to pay by check or other means. We tried being reasonable but withholding our overpayment for over a month is unacceptable and expecting us to understand is unreasonable. Sincerely,[redacted]

Hi Revdex.com, please see our response below.
[redacted] gave her official notice to vacate with a January 20, 2018 move-out date. Thus, [redacted] was responsible for all payment through January 20, even if she moved out sooner. In accordance with CA state law, we have 21 days from January 20 to...

complete her refund. We completed her refund on February 7, 2018, 19 days after her move-out date.
There were five main parties involved:
Mynd accounting team
Mynd resident services team
Mynd owner services team
Mynd property owner ([redacted], as seen in attached doc)
[redacted]
 
December 15, 2017 - Mynd resident services received resident’s notice to vacate
January 3, 2018 - Resident was notified that she owed the full month’s rent from our automated resident notification system, not the prorated rent for the month. Our system is not yet smart enough to know which residents are prorated vs. which are not for any given month.  Thus, all residents receive a notice to pay the full month’s rent. Per procedure, Mynd resident services and accounting teams reconcile any overpayments at end of month.  
January 25, 2018 - First Statement of Deposit Accounting (SODA) submitted from Mynd resident services to Mynd accounting for reconciliation regarding resident [redacted]. Per SODA, resident was meant to get a $2,484.84 refund. We later learned that this refund amount was incorrect due to security deposit deductions initiated by the property owner for cleanliness and paint. Thus, we submitted this SODA prematurely to the resident.
January 31, 2018 - Mynd accounting notified Mynd owner services team of SODA to request a release of funds from the owner.
February 2, 2018 - Mynd owner services contacted property owner and sent wiring instructions.
February 2, 2018 - Property owner asked for the total security deposit amount and details on the SODA request. Owner had security deposit reductions to file (cleanliness and paint) and sent clean and repair invoices to Mynd owner services.
February 6, 2018 - Property owner wired $250 to Mynd to fully fund the security deposit (minus deductions) to be given back to the resident.
February 5, 2018 - Resident notified of security deposit deductions. Resident understood.
February 6, 2018 - Mynd resident services sent resident and Mynd accounting revised SODA with correct deductions and final amount
February 7, 2018 - Mynd accounting sent payment via ACH
February 7, 2018 - Mynd paid resident $3,990.40 for prorate rent difference plus security deposit (minus deductions). Which cleared Mynd’s account on February 7, 2018.

If a resident opts into auto pay via the Mynd resident portal or Paylease, the resident sets up the date and amount of money to be withdrawn from his or her account. Upon doing so, the resident also accepts the terms and conditions of Paylease/ autopay. Under the terms and conditions, the resident is responsible to initiate any changes to the date and amount of money to be withdrawn.
 
Mynd does not initiate any transactions. All transactions are initiated by the resident. Mynd did not initiate any of the transactions the resident is referring to (the overpayment for her last month of residency); it appears that the resident did not go into her account to make changes to her date and amount of money to be withdrawn. Mynd, as the receiver of money, cannot edit or initiate any transactions from her account.
 
There is no government regulation on the number of days it takes for us to refund an overpayment as stated by the resident. Mynd’s internal policy when a resident makes an overpayment is to take one of two actions: 1) Apply to overpay towards the next month’s rent or, 2) The overpay becomes a credit in the resident’s statement of deposit accounting. In this instance, Mynd took the second action since the resident’s residency had ended.