At this time, I have been contacted directly by MyPublisher, Incregarding complaint ID [redacted] , however my complaint has NOT been resolved because: I mailed the defective album back to them then received an email asking me to re-order my original album after fixing the formattingI once again explained that there was not a formatting error, but that a mistake was made when they printed or cut the pages to the album leaving a white space along the top of each pageI received another email following up admitting it was a manufacturing error and saying they would reprint the albumThey made no effort to expedite printing or shipping this albumI mailed it June [redacted] and received the reprinted album today, July **The album I received has the wrong color cover, it's black and I ordered brownI've emailed the company about the mistake.In addressing my complaints the company has never referenced the Revdex.comI am not sure if they have responded in the past because of my complaints in this forum or because of my multiple emails to their customer service departmentMy original order was placed on May **I still do not have what I ordered In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com:At this time, my complaint, ID [redacted] regarding MyPublisher, Inchas been resolved A customer service representative did finally call me, hear out my concerns, and correct the order at no cost to me He also refunded the cost of my original order (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] My product (photo book) was printed & completed after you contacted themIt was overnighted and I received it in the mail this eveningThank you for your time and help
I attempted to order a custom designed photo album (which is different from the photo books that they offer)They accepted by $deposit but in the weeks following, never delivered a proof to me, nor was there an update on the status of my orderI called MyPublisher times asking for an update, and no one was able to tell me who was designing my photo album, let alone tell me how long it would be until I got the proofEvery time I called, the customer service reps would not put me on the phone with a manager, claiming that the manager was too busy or gone for the dayI was told that they would call me backI never received a follcallI ultimately canceled the order for the proof and asked for my money backI never received the refund Since that time I have tried to unsubscribe from their email notificationsThey claim that it takes hours to unsubscribeI unsubscribed over a month ago and still get multiple emails a day
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI have contacted my credit card, American Express, and requested that they investigate the matter through their channelAlthough I did not hear from the business again, I was able to get a refund for my purchase through my credit cardThank you again for fighting for the rights of consumers! Sincerely, [redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding MyPublisher, Inchas been resolved.I did finally receive a fixed version of my photo bookSo that issue is resolvedThough their communication with customers still could use a lot of improvement (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***
Revdex.com:After submitting my complaint, the message I sent to MyPublisher on Jan [redacted] was answered and they had agreed to replace my orderThe package was delivered to my home today and is safe inside the house I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
At this time, I have been contacted directly by MyPublisher, Incregarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] They want to give me a coupon to buy another book but I don't want to buy another, In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
At this time, I have been contacted directly by MyPublisher, Incregarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] They want to give me a coupon to buy another book but I don't want to buy another, In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
At this time, I have been contacted directly by MyPublisher, Incregarding complaint ID [redacted] , however my complaint has NOT been resolved because: I mailed the defective album back to them then received an email asking me to re-order my original album after fixing the formattingI once again explained that there was not a formatting error, but that a mistake was made when they printed or cut the pages to the album leaving a white space along the top of each pageI received another email following up admitting it was a manufacturing error and saying they would reprint the albumThey made no effort to expedite printing or shipping this albumI mailed it June [redacted] and received the reprinted album today, July **The album I received has the wrong color cover, it's black and I ordered brownI've emailed the company about the mistake.In addressing my complaints the company has never referenced the Revdex.comI am not sure if they have responded in the past because of my complaints in this forum or because of my multiple emails to their customer service departmentMy original order was placed on May **I still do not have what I ordered In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: At this time, I have not been contacted by MyPublisher, Incregarding complaint ID [redacted] Sincerely, [redacted] ***
Revdex.com:At this time, I have not been contacted by MyPublisher, Incregarding complaint ID [redacted] .Sincerely, [redacted] ***
Revdex.com:At this time, my complaint, ID [redacted] regarding MyPublisher, Inchas been resolved A customer service representative did finally call me, hear out my concerns, and correct the order at no cost to me He also refunded the cost of my original order (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] My product (photo book) was printed & completed after you contacted themIt was overnighted and I received it in the mail this eveningThank you for your time and help
I attempted to order a custom designed photo album (which is different from the photo books that they offer)They accepted by $deposit but in the weeks following, never delivered a proof to me, nor was there an update on the status of my orderI called MyPublisher times asking for an update, and no one was able to tell me who was designing my photo album, let alone tell me how long it would be until I got the proofEvery time I called, the customer service reps would not put me on the phone with a manager, claiming that the manager was too busy or gone for the dayI was told that they would call me backI never received a follcallI ultimately canceled the order for the proof and asked for my money backI never received the refund Since that time I have tried to unsubscribe from their email notificationsThey claim that it takes hours to unsubscribeI unsubscribed over a month ago and still get multiple emails a day
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI have contacted my credit card, American Express, and requested that they investigate the matter through their channelAlthough I did not hear from the business again, I was able to get a refund for my purchase through my credit cardThank you again for fighting for the rights of consumers! Sincerely, [redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding MyPublisher, Inchas been resolved.I did finally receive a fixed version of my photo bookSo that issue is resolvedThough their communication with customers still could use a lot of improvement (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***
Revdex.com:At this time, I have not been contacted by MyPublisher, Incregarding complaint ID [redacted] .Sincerely, [redacted]
Revdex.com:At this time, I have not been contacted by MyPublisher, Incregarding complaint ID [redacted] .Sincerely, [redacted]
Revdex.com:After submitting my complaint, the message I sent to MyPublisher on Jan [redacted] was answered and they had agreed to replace my orderThe package was delivered to my home today and is safe inside the house I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
At this time, I have been contacted directly by MyPublisher, Incregarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] They want to give me a coupon to buy another book but I don't want to buy another, In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com:At this time, I have not been contacted by MyPublisher, Incregarding complaint ID [redacted] .Sincerely, [redacted]
At this time, I have been contacted directly by MyPublisher, Incregarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] They want to give me a coupon to buy another book but I don't want to buy another, In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com:At this time, I have not been contacted by MyPublisher, Incregarding complaint ID [redacted] .Sincerely, [redacted]