Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Thank you for notifying us of your billing concern. I have reviewed your account and have agreed to make an adjustment based on some confusion regarding the cost of this test. Our billing policy on the form we received from you states that non-covered (denied) services are not billed to...
the patient. Your testing was covered by your insurance, but $375 was applied towards your cost-sharing amount (co-insurance and/or deductible). Myriad is obligated to bill patients for cost-share (co-insurance and deductible) as outlined by your insurance policy.Your doctor's verbal quote of 100% coverage for our laboratory service was not accurate, and was not made known to us. However Myriad is committed to help any of our patients that receive an unexpected bill. Your account balance has been reduced from $375 to $0 in order to honor the quote from your doctor. I mailed a new statement reflecting this adjustment to you today.If anything more is needed, please reply or give our billing office a call at 1-844-MYRIAD9 (1-844-697-4239). Sincerely,Aaron
[redacted], I’d like to help resolve your concerns. I've responded to you via email today concerning your inquiry. HIPAA laws prevent us from disclosing your PHI (protected health information) via the Revdex.com portal. Sincerely,Aaron
EMAIL SENT 10/03: Hello [redacted],Thank you for contacting our billing department. I have reviewed your account and have agreed to make an adjustment due to the inconvenience that we caused you. Your account balance has been reduced from $375 to $0. I mailed a new statement reflecting this adjustment...
to you today. Please email [email protected] or call 1-844-697-4239 if you have any questions or need further assistance. Our office is open Monday through Friday, 6:00 AM to 6:00 PM MST.Sincerely,Gabriel
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Thank you for notifying us of your billing concern. I have reviewed your account and have agreed to make an adjustment based on some confusion regarding the cost of this test. Our billing policy on the form we received from you states that non-covered (denied) services are not billed to...
the patient. Your testing was covered by your insurance, but $375 was applied towards your cost-sharing amount (co-insurance and/or deductible). Myriad is obligated to bill patients for cost-share (co-insurance and deductible) as outlined by your insurance policy.Your doctor's verbal quote of 100% coverage for our laboratory service was not accurate, and was not made known to us. However Myriad is committed to help any of our patients that receive an unexpected bill. Your account balance has been reduced from $375 to $0 in order to honor the quote from your doctor. I mailed a new statement reflecting this adjustment to you today.If anything more is needed, please reply or give our billing office a call at 1-844-MYRIAD9 (1-844-697-4239). Sincerely,Aaron
[redacted], I’d like to help resolve your concerns. I've responded to you via email today concerning your inquiry. HIPAA laws prevent us from disclosing your PHI (protected health information) via the Revdex.com portal. Sincerely,Aaron
EMAIL SENT 10/03: Hello [redacted],Thank you for contacting our billing department. I have reviewed your account and have agreed to make an adjustment due to the inconvenience that we caused you. Your account balance has been reduced from $375 to $0. I mailed a new statement reflecting this adjustment...
to you today. Please email [email protected] or call 1-844-697-4239 if you have any questions or need further assistance. Our office is open Monday through Friday, 6:00 AM to 6:00 PM MST.Sincerely,Gabriel