MySpace NYC Realty

We contacting the client to let him know that the landlord will be returning his monies.

I personally reached out to the tenant as soon as we were first notified about her issue via her [redacted] review.  I sent texts and left voicemails on her cell phone asking how I could help her and deliver her a refund as is my normal course of action since taking over operations for the past 2...

years.  She never responded to any of our phone calls or texts.  Please advise what she is seeking to close this complaint.

Hi [redacted], Your refund is in our office at [redacted], Brooklyn NY [redacted]. Please note we are open Mon-Fri , 9:30-6:00 PM. Regards,

Review: I am a recent college grad and new transplant to the city. This was my first experience ever looking for apartments. When I was shown an apartment by the Myspace NYC agent I was told that in order to be considered for the lease I would need to put down the equivalent of one months rent as a security deposit ($1,400) and a $100 application fee. I was assured multiple times that the security deposit was %100 refundable and that the only part that would not be refundable was the application fee. Having no prior experience with real estate I believed that this was all standard procedure and I made the deposit and proceed to provide Myspace NYC with all of the other necessary documentation, proof of income, credit history, ext. I was told that I was approved the two days later. At this point it was my understanding that the lease and all other necessary information would be made available to me. After several days and still no word from Myspace I began to enquire about the lease, I was told that the lease would not be provided to me nor would any questions or concerns of mine would be address until the day of the signing. The notion that I was expected to show up and sign a lease without first having the opportunity to have an attorney review it and have my concerns address seemed very strange to me. I continued to insist that I be provided with a copy of the lease and reminded them that time was of the essence, as I need to move by the end of the month, and that I would be forced to move forward with a different apartment if the information was not made available. At this point I was sent a "sample lease" that was largely illegible. There were portions that appeared to have been whited out or redacted and significant portions that were so blurry that they were not possible to read. By this time I am becoming very uncomfortable with the company and requested that, in light of their failure to provide me with a legible lease agreement in a timely manner I needed my security deposit be refunded to me. Following this a member of Myspace nyc management contacts me and tells me that the security deposit is not refundable because I have already been approved by the landlord, this despite the fact the no lease agreement had been signed and they had assured me at every step along the way that the security deposit was completely refundable. This company is engaging in intentionally deceptive and predatory practices. After getting to this point I began researching this company more thoroughly and have found many other instances of them engaging in this sort of intentionally deceptive and predatory behavior, particularly with young or first time renters, including here on the Revdex.com website.Desired Settlement: My desired outcome is the full and complete refund of my deposit, as the company had promised right from the start.

Business

Response:

We contacting the client to let him know that the landlord will be returning his monies.

Review: My roommate and I used MySpace NYC in order to find an apartment after being e-mailed by their employer, Devin M[redacted]. Luckily, we found a great apartment, however, as it was being gut renovated, the construction was not complete.

We were guaranteed by Devin M[redacted] and Subrina L[redacted] that the apartment would be move in ready, complete with appliances by our move-in date, July 1[redacted], 2015. After several e-mail exchanges to confirm that this apartment was livable, and signing the lease, we in fact moved in on July [redacted]. However, the apartment wasn't ready. There was no hot water, no appliances, holes in the wall due to construction, exposed electrical wires, no functioning AC (as we were promised), and filthy with dust and debris (nails, shards of tile). When we tried to work with them in finding a resolution toward compensating us for an apartment that was practically dangerous to live in, I was referred to Benny Lewis, the VP of MySpace NYC. He and Subrina L[redacted] (who we signed the lease with) have yet to respond to us in working toward finding a resolution to a VERY unfair and possibly illegal situation.Desired Settlement: Our desired outcome is for MySpace NYC to work with the landlord and [redacted] in order to not be charged from the dates of July [redacted], 2015 as the apartment was not ready in that time.

Business

Response:

As much as we would like to help we are only the brokerage company we can not issue a credit and it needs to come from the landlord. The landlord relays information to us and we communicate with tenants. If this situation continues I can assist and help call the management company but I can not do anything on the behalf of MySpace NYC Corp once the lease has been signed.

Review: On August **, 2014, a co-applicant ([redacted]) and I completed and signed two standard MySpaceNYC Deposit Agreements (Folder ID No. [redacted]) for [redacted]. I am a college senior at NYU, and this was only the second application I had ever filled out for any apartment, whether in New York or elsewhere.

The pre-printed form of Deposit Agreement specifically referred to a "deposit" of $1,000, which [redacted] and I paid upon completion of the application. The form went on to state that "[t]his deposit is NOT REFUNDABLE. The deposit will only be REFUNDABLE if the application is denied by the [redacted]."

The form later explained that, in addition to the deposit, an additional balance of $1,620, representing (along with the deposit) an amount equal to one full month's rent ($2,300), plus credit and application fees totaling $320, was also due. As required, [redacted] and I duly paid this balance in full on August **, 2014.

On August **, 2014, having changed my mind about the apartment, I contacted MySpaceNYC to cancel the application process, with the understanding (as stated on the form) that only the "deposit" of $1,000 would not be refunded. However, MySpaceNYC claimed that [redacted] and I would receive no refund whatsoever and that the "deposit" was not $1,000 (as I was led to believe) but the full amount of $2,620.

I later found out [redacted] had pursued the application for the same apartment with another co-applicant, and was surprised to learn that MySpaceNYC had apparently allowed him to file a separate application for the same apartment, and to use my share of the deposit money and first month's rent for his second application. I believe that [redacted]'s application was later denied, and that all or part of the deposit was ultimately refunded to him. No part of the deposit, first month's rent or credit application fees was ever refunded to me.

My mother called MySpaceNYC on September *, 2014 to ask the [redacted], [redacted], why I was not getting any of my money back. [redacted] said I was not entitled to any money back, but that [redacted] (who had moved ahead with the application that was ultimately denied) would receive a refund. This made no sense to me as the deposit and signed application was originally in my name.

As a result of trying to rent a MySpaceNYC apartment I lost $1,310 of my money (50% of the deposit, first month's rent and credit application fees - for applications that had not yet been filed) in a matter of four days! The pre-printed form of Deposit Agreement used by MySpaceNYC is deceptive and misleading in that it falsely represented that the non-refundable "deposit" was only $1,000. Had I been clearly informed that [redacted] and I could lose up to $2,620, I would never have filled out the application in the first place.Desired Settlement: MYSpaceNYC should revise its standard form contract to make clear what is the 'deposit' that is not subject to refund. Applicants should not be penalized because of the form's ambiguity.

Business

Response:

Your refund check is available at MySpace NYC. Please confirm a time by calling our office ###-###-#### to schedule a pick up with one of your staff members.

Review: We applied for an apartment with this company. We asked for a May ** move in date and were told a firm "No." We explained that we needed to give our landlord proper notice, we were told that because we are month to month tenants that we don't have to give our landlord 30 days notice (this is a lie). One week before the move in date we were told that the apartment would not be ready. Then we were told that the apartment would never be rented out that it would be used as a demo apartment. We were told that the door to the outdoor space needed to be reconfigured and would never be able to be repaired correctly. Then we were told that we would be able to take one of the other apartments in the building. Then we were told that there were no apartments left in the building. Then we were told that there were apartments available but that one person was lying to us. Then we were told that our landlord gave us a bad review. When we provided in writing (via an email from our landlord) that they were still lying, we were told that the super would be getting the apartment we applied for. Then we were told that we could have the apartment. Then we called the management company and they told us that the landlord was out of the office since before we applied and no applications had been approved during the time they were closed for the Passover holiday. Then we were told that our landlord told them that we paid way less currently than the new rent and that scared the landlord (the landlord who was still out for Passover when we called the management company), that is a lie.

Before we got the call that the apartment would not be ready to rent on May *, we got our approval letter and because it was so close to the first started selling most of our large furniture and air conditioners. We bought all of our moving supplies including boxes, tape and rented a van and took things to storage. We took off of work (we are freelancers) so we lost pay for the days we didn't work. We also gave our landlord notice that we would be moving out. We asked for the company to cover our costs for all of this and we never heard back. We were given our deposit back and the application fee. We never recovered the costs of those moving supplies or time off of work. For a time we didn't know if we'd have a place to live after the [redacted]. I think behavior like this is completely unacceptable. For companies like this to not be held responsible for behavior like this is completely insane. They need to be held responsible or not be allowed to continue to operate in this city. These were not miscommunications or accidents. We don't really understand what was going on throughout this but these people were lying to us.Desired Settlement: We would like to be compensated for the moving items we purchased for this move. All of these expenses were due to this company's blatant lies.

Business

Response:

We have read the below statement and would like to help in the best effort we can. Currently though we are not the management company we are the middle man between both and are trying our best on our part to satisfy both parties. We understand your concerns and would love to help but need to stress the fact that the management company did approve your application in the end and worked around the unfortunate set of events that happened earlier to allow for you to move in as of 5/*/2014. Monday April [redacted], 2014 you sent us a email that you no longer wanted to move forward into the building after we sent you a copy of the lease and tried to once again expedite the process on our end. We issued you a full refund and offered to move you to any other unit by May [redacted].2014. We also never advise clients to order mover's or pack there items before they actually meet with the management company as the management company makes the final decision in the end.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have read the response from Myspace. And while we appreciate their response, they failed to address the fact that they lied repeatedly to us about what was going on throughout the entire process. That has nothing to do with the management company, that has to do with their poor business practices. Ultimately our decision to not take the apartment was because of all of these lies. We called the management company and they told us that despite what we were being told by Myspace, the landlord had not approved any applications because he was out for the passover weekend. This happened AFTER Myspace told us that we were approved the second time (April [redacted]). We had no idea who to believe at that point and decided that it would be in our best interest NOT to deal with Myspace because they had told us so many lies we didn't know if we would be left without a home. Since the landlord was out for Passover, all of the correspondence coming from Myspace was information fabricated by Myspace for reasons unknown to us. We have a two year old son and our time to deal with a move is limited. After receiving our first approval letter we asked for a copy of the lease to look over. We waited for days and were told many reasons why we weren't getting the lease to look at and before we even got a copy of that lease we were told that we couldn't take the apartment. The reasoning changed a few different times (one being a lie that our landlord had given a bad recommendation and the landlord decided that we were a risky tenant. Then our current landlord in writing told us that was untrue). At the time of the second approval letter, we were afraid to go into any agreement with this company because we didn't want to risk being left homeless with a child on the [redacted] of April with no time to find a new place. We based this decision solely on the fact that this company was lying to us regularly. None of this would have happened had this company not lied to us for whatever reason. This needs to be addressed by Myspace and we should be compensated for their irresponsible business behavior, not the management company as we believe that the lies were coming from Myspace. They shouldn't be allowed to place blame on the management company.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: they took 1.5k security deposit by making false claims about an apartment in order to rent it to me, none of the claims turned out to be true and when I found out, I asked for my deposit back and they refused to refund meDesired Settlement: I would like my 1.5k back

Business

Response:

We

refunded [redacted] all her money back.

Review: Myspace NYC scammed me of $500.00. They claimed that if I put the money down on the apartment and the application did not go through or I did not wish to continue the process with the apartment I would get my money back. They are a terrible company who have scammed many people. I am a 20 year old student and now I am in debt $500.00 because of these people. The realtors name is B. G[redacted] who scammed me.Desired Settlement: All I am asking is to warn people about this real estate company/this agent and to possibly get the money they stole from me back.

Business

Response:

We refunded the applicant

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

MySpace NYC never refunded my $500.00. They stole it and are liars trying to get away with stealing people's money.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi [redacted], Your refund is in our office at [redacted], Brooklyn NY [redacted]. Please note we are open Mon-Fri , 9:30-6:00 PM. Regards,

Review: MySpace NYC is responsible for getting me into a lease agreement wherein they guaranteed that wifi was included in the total rent for [redacted] when unfortunately it is not. I have text messages and copies of the application form in which they guaranteed inclusion of this service. They claimed that my landlord was responsible, but he showed us the communications he had with Myspace and he did not indicated that wifi was included.

I understand that these mix-ups occur, but our MySpace rep, Bennie, has been impossible to reach. He doesn't respond to phone calls. I really do feel it is in their court to resolve this issue. We are paying over $50/month for this service. Is there anything you can do to help?Desired Settlement: Ideally, MySpace realty would reimburse us for the $50 monthly wifi charge until the end of our lease, $600 total for the 12 month lease period.

Business

Response:

Responding to this complaint, the landlord is not upholding to his terms.They should bring this up with the landlord, I have tried to multiple occasions to speak to him and he refuses to hold his part of the agreement.

Review: I got a new job in [redacted] and was looking for an apartment in the area. I saw an ad on [redacted] and met with [redacted] on October [redacted] to see the apartment [redacted], [redacted]. It was a three bedroom apartment and [redacted] was going to find the other two roommates. I liked the biggest room, which was $1050.00 + $80.00 application fee. Move in date was November ** 2014; he stated that if he was unable to provide me with the place by Nov [redacted], then he would return my money. Also, I noted at this time that the apartment was brand new, with appliances that still had stickers on them. I was asked to send $1050.00 + $80.00 in money order or Cashiers Check. On October [redacted], I sent the required amount with application by mail. [redacted] found the other two roommates, and we tried to get in touch with each other. I was unable to get in touch with the third roommate multiple times and I told [redacted] that. On November [redacted] told me that the third roommate has backed out, but he has a backup roommate. On Nov [redacted] he stated that he has another girl who can sign after the weekend. I told him it worked for me, as I had [redacted] to [redacted] (Nov [redacted]) off. On Nov [redacted], I got a call from [redacted] stating that the apartment was ready and we can sign the lease. I packed my car with my stuff and went to the apartment. The apartment was being painted and the place looked lived in. There were no stickers on the appliances and bathrooms looked used. [redacted] stated that the place will be ready to move in by the evening. The other two roommates and I decided to come in the next day instead of signing the lease at that time. The next day I was informed that the apartment was still not ready to move in. I reminded [redacted] that our lease agreement stated that I was supposed to move in on Nov [redacted] and now it was Nov **. I told him that if he wont be able to provide the apartment by Nov [redacted] morning, then I will back out and according to the agreement will require him to return my money back. Nov [redacted], [redacted] I received a video from [redacted] that showed an apartment that still needed to be cleaned before anyone could move in. At [redacted], I was asked to come to their office in [redacted] to sign the lease. When I got there, they stated that the apartment was still not ready to move in, but will be by later in the day. After discussing the situation and lease terms with other roommates, we decided not to sign the lease, as the apartment was still not ready. I was told by [redacted] ([redacted]) that since we are backing out (regardless of what it says on the rental application agreement) we will be loosing our deposits. I pointed out that the move in date was supposed to be Nov ** and now 5 days later the apartment was still not ready. I was told it was irrelevant. I have been trying to get in touch with [redacted]) but she never picks up her phone or returns the calls. [redacted] keeps stating that he will try and talk to her, but I have had no success on that side either. It is Dec [redacted] today, and I have received no feedback from the company.Desired Settlement: I would like to get all of my money back $1050.00 + $80.00.

Business

Response:

The applicants applied for a apartment with MySpace NYC Corp, during this time their application was submitted and approved by the landlord. The date the landlord and applicants were coming to our office to have a meeting of the minds to confirm details about the move in the landlord gave MySpace NYC notice that he would be canceling. MySpace NYC Corp then attempted to continue on with the lease signing, the applicants chose to not move forward at the table of the lease signing because they did not want to all be responsible for the lease amount. The applicants wanted to individually be responsible for shares, as noted a lease is a contract that all parties signing onto agree to confirm. The landlord chose to withhold the deposit, in this time he has chosen to refund them half of the months rent after MySpace NYC advocated on the tenants behalf.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The compensation is inadequate. While it is true that we did argue over the point that we did not want to be responsible for other's share of rent. The main reason for which we refused to sign the lease on November [redacted], for the apartment that should have been ready to move in on November [redacted], was the fact that it was still not ready on time. I have a video from the agent from that morning that shows the apartment was not ready even on the day it was promised. Also the fact that my other two roommates had already backed out, and even if I would I have said yes, even then the I couldn't have moved in until they would have found two new roommates. My options were to wait until another two roommates were found or back out as well (5 days after the original move-in date).

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi [redacted],As noted in the earlier email this morning the landlord has decided to return your deposit please confirm the email you received this morning.

Review: My friend and I have been searching for an apartment in NYC. We were shown a 4 bedroom apartment in Bushwick that the broker kept telling us could easily be a 5 bedroom so it was really a steal for $2,200 a month. 3 of the bedrooms were windowless, so it is illegal to count those as a bedroom in NYC (at best a home office). The apartment was also in the process of being renovated, and there was no running water or kitchen appliances installed; the front stairs were crumbling and the back door was jammed shut. We were assured that the apartment would be move-in ready in "3-4 days" on initial viewing.

The broker was very pushy and wanted us to get in the office that day to put in our application and $1000 to "take the apartment off the market" (while the apartment was not listed anywhere online upon searching craigslist and other online sites), and insisted that if we didn't someone else would snap it up because it was so inexpensive for the area.

A few days later, my friend and I still had not found an apartment, and decided it was worth another shot to see if any progress had been made at that apartment. We were shown the apartment again by the same broker and there were workers there that day, and he insisted again that the renovations should be completed in 3-4 days. When asked who the landlord or management company of the building is since we wanted to talk with him ourselves, he put someone on speakerphone briefly that had a foreign accent and stated that yes he's working on it.

Again, we were pushed to come back to the office that day and put in our application. We decided not to, and the broker again said we should put in an application ASAP since it was such an inexpensive place. After much debate and consultation with more knowledgeable adults, we decided that it might be worth it to go ahead and put down a deposit that was assured to us to be refundable and put in our application fees. Since it was a 4 bedroom, we would have 4 roommates applying on the lease, as well as 2 guarantors since myself and my friend are younger and do not have high incomes and zero credit.

When we went back into the office to put in our applications, the documents we signed seemed to check out upon thorough reading (which seemed to make the broker uncomfortable). In total, we were to pay $1000 that day to take the apartment off the market (split between our debit cards, so $502 for each of us, $2 being for credit card fee); $600 of which would go towards the application fees of each roommate and of the 2 guarantors we were going to use. We were also encouraged that the more guarantors we had on the application, the more chance we had to be approved. We were never given hard copies or emailed copies of the documents we had signed that day; my friend only received a few of the documents (not the handwritten rider the broker had written out with all of our specifications of the conditions under which we would sign a lease- it would have to be move-in ready and renovated). We were never shown the applications our guarantors would have to fill out while we were in the office, or an example of the lease we would sign if approved, as well as we still had not been provided with the name of our potentially future landlord.

When we left the office, we received an email from the closing broker which contained PDF files of the guarantor application and guarantor agreement, which I find completely unacceptable forms to sign. They state that the guarantor can be liable for rent and unlimited amounts of damages indefinitely, and it also waives the right to take the company to court. In the email it also stated that we had to complete all documents within 48 hours or else we would forfeit our $1000 "good faith" deposit; also, we were expected to pay the remainder balance of one month rent ($1,800) for our application to be considered. The date we went into the office was the [redacted] of the month, and the due date in the email was the [redacted] of the same month.Desired Settlement: Full refund and transparency of application policies

Business

Response:

A email was sent to [redacted] that her refund check was available for pick up. We are awaiting a response from her, Best

Review: On Sunday April [redacted], 2015 at around 11:30am my children and I met with [redacted] from MySpace NYC Realty at [redacted] to look at a three bedroom apartment for rent. The apartment was advertised on [redacted] for $2,799 a month plus utilities. I told [redacted] how much I liked the apartment, he then responded by letting me know that the apartment will go really fast and that I need to put some money down to take it off the market. He then explain that he needed to get the money in cash, debit or money order, because he needed to get my credit report and my financial records. [redacted] assured me that if did not qualified or failed to provide all of the require documents within 48 hours I will be refunded my deposit in full, I went ahead and gave [redacted] my debit card for the amount of $1,000 a copy of my drivers licensee and the financial records to my company along with an application with all of my personal information I asked [redacted] that I wanted to meet with the owner of the apartment, he told me that I will meet him before signing a lease. The day after on Monday April **,2015 [redacted] call me repeatedly through out the whole day for me give him more money to put the application trough, I found it very odd, because he had promise me that I will get to meet with the owner first to go over the details of the lease. A woman named [redacted] kept calling me to tell me that I need to bring more cash to their office in order for me to get the apartment. I called [redacted] on Tuesday April **, 2015 to let him know that I was not going to give him anymore money, that I did not understand why would his company want more money without them doing a credit check on me I also called my bank and for them to shut down my debit card right away. I told [redacted] that his tactics are very unprofessional and I demand a full refund, I told him that they never did any credit check on me he then told me I won't be getting a penny back at all his company will get to keep the money and there is nothing that I can do about it. I have tried to contact their office and [redacted] without any response. I have the receipts form the transaction with [redacted]. Its really unfair how this people can get away with scamming hard working New Yorkers.Desired Settlement: I would like for the Revdex.com to investigate MYSPACE NYC and their business practices, I would also like a full refund via company check!!

Business

Response:

A full refund was issued to [redacted] on April [redacted],2015.

Review: I was not on the lease of a basement apartment at [redacted]. The girl that I was to share the room with, [redacted], owes me $600 since she found a replaceemnt for the apartment without telling me. She says she does not have the money, but MySpace NYC does, and to go to them. MYSpace NYC says [redacted] has the money. I no longer know who to believe, so I am filing a Revdex.com complaint to get an objective answer.Desired Settlement: I want my $602 back for my deposit and my application fee money because this housing situation has been handled horribly.

Business

Response:

Hi [redacted],

Our records indicate that you put down a deposit for the share on 8/**/2014, you put down $500. $80 towards your application and the rest towards your deposit share that would be $420.00. On 8/**/2014 - MySpace NYC issued you a refund check for $420.00, we have no money from [redacted] this is an internal issue between you both. MySpace NYC does not monitor what payments are made between roommates. Any monies that we had that was owed to you was refunded on $420.00.

I hope you resolve the situation with [redacted] in the future.

Review: On November **, 2014 at [redacted], I viewed an apartment at [redacted] in [redacted], ** with an agent from Myspace named [redacted]. I liked the apartment and requested that I be considered for the apartment. During the viewing, [redacted] repeatedly told me the apartment would be ready to move in that weekend, November **, 2014 we were just waiting on my paper work. I went o meet the roommates and I paid a $700 deposit to secure my space in the apartment. I did not hear back from [redacted] until November **, 2014 via text message saying that we were 'good to go' and that we could come sign the lease. We agreed to see the place the next day November **, 2014. On November **, 2014 at [redacted] we viewed the apartment and it was not ready. They were still painting, there was debris in every room and the apartment was not clean. We left that day with the hopes that the apartment would be clean the next day and the landlord would be able to meet us after to sign the lease. During this time, [redacted] could not get a set time for the landlord to meet us. We made ourselves available at different times throughout the day, most of us forgoing sleep to get this process over with. We agreed to meet the next day, November **, 2014 to view the apartment once again before signing the lease. I reached out to [redacted] later that night to insure that the apartment would be ready, We all received a text that night from [redacted] saying that he was not sure the apartment would be ready to view the following day and there was 'only one way to find out'. Implying that we should all meet in the morning to try again. I informed him that I was unwilling to go to the apartment unless he knew for a fact it was ready. I insured him that if it was indeed ready I would make myself available once again to view the apartment. The next morning at [redacted] we received a text saying that the apartment was 'almost' ready and that he needed our email to send us the lease and payment information. He then texted us later that day to say the Landlord had an emergency and that he would be unable to do the lease signing but his office would take on the signing and answer any of our questions. We set up a time to meet on November [redacted] at the apartment. I once again, made myself available to see if the apartment was ready. I asked [redacted] 8 minutes before I arrived if the apartment was ready and he replied that the cleaning crew was coming in a hour but all the painting was done. When I arrived, the apartment was still dirty and there was painting equipment everywhere. At that point I was fed-up with giving this company and landlord multiple chances.Desired Settlement: For MySpace NYC to refund $730 ($700 deposit and $30 '[redacted] fee') promptly via check that I will pick up from their office.

Business

Response:

The applicants applied for a apartment with MySpace NYC Corp, during this time their application was submitted and approved by the landlord. The date the landlord and applicants were coming to our office to have a meeting of the minds to confirm details about the move in the landlord gave MySpace NYC notice that he would be canceling. MySpace NYC Corp then attempted to continue on with the lease signing, the applicants chose to not move forward at the table of the lease signing because they did not want to all be responsible for the lease amount. The applicants wanted to individually be responsible for shares, as noted a lease is a contract that all parties signing onto agree to confirm. The landlord chose to withhold the deposit, in this time he has chosen to refund them half of the months rent after MySpace NYC advocated on the tenants behalf.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The apartment was not ready at the time of lease signing. I have sent MyspaceNYC a video and pictures of the state of the apartment. If they can not refund all of my deposit including the [redacted] fee I will be filing with the [redacted] Small Claims Court.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

HI [redacted],As mentioned in today's earlier email the landlord has approved the refund of your full deposit. Please come to the office and pick up the check.

Review: Me and two roommates looked at a 3 bedroom apartment listed at $2700 through [redacted] on June **, 2014. Me and one roommate liked the apartment, but the third roommate did not. The [redacted] urged the two of us that liked the apartment to move forward, put down a $2700 deposit, and apply for the apartment even though we were one applicant short. The [redacted], [redacted], offered to assist us with finding a 3rd replacement or a guarantor. She made it explicitly clear that if we were unable to secure a 3rd roommate/applicant/guarantor in time, the two of us could apply on our own and then our application would get rejected, then we would get our deposit back and lose the apartment. With this understanding, we decided to move forward with our application. We put down a partial $1000 deposit split between two debit cards on June **, and the remaining $700 in cash on June **. Between June ** and June ** with the assistance of the [redacted], we made every effort to secure a 3rd applicant, but were unable to do so. As such, my roommate and I decided to submit our application as it was on June ** reflecting our combined income of only 64% the required amount to be accepted. Our understanding was that the application would be rejected because our income did not come close to meeting the preliminary financial requirements of 40x the rent.

To our surprise, the application was accepted on June **. By e-mail, I asked the [redacted]r, [redacted], and our [redacted], [redacted], why our application was accepted despite the fact that our combined income is only 64% income requirement. [redacted] told us that while unexpected, the decision to accept our incomplete application was up to the landlord's discretion. We were then placed in the financially burdensome situation of losing our $2700 deposit if we refused the apartment because we could not afford it, or accepting a lease on an apartment for which we could not afford to pay rent. On June **, I explained to the [redacted] at [redacted], [redacted], that we could not afford the rent for the unit on our own and made it clear that we were not rejecting the offer, but would like to speak with the landlord to come to an agreement. When I asked for the landlord's contact information so I could speak with him directly about the matter, [redacted] refused to give it to me. [redacted] instead offered to put the apartment back on the market and attempt to find another renter. He said that if they were able to do so by July *, then they would refund our deposit in full. I do not believe that legitimate attempts to market the unit were being made, or that it is even legal/ethical for [redacted] to be marketing the unit to another party without first rejecting our initial offer.

On July *, my roommate spoke with the [redacted] at [redacted], [redacted], and confirmed that the apartment had not yet been rented. When she asked to see a listing for the unit to prove that it was being marketed to the best of their ability, [redacted] became hostile, refused to provide my roommate with a listing, and said it wasn't his job to list apartments. He said she could go on the [redacted] website to find a listing, but we have been unable to find a listing for the unit on their website.

After doing extensive research to track down his contact information, making multiple calls, and leaving voicemails, I was finally able to get in touch with the landlord by phone on Tuesday July *. I explained to him that we had been misinformed about the application process, that we could not afford the apartment, and asked him to reject our application and refund our deposit. The landlord said it was not his decision to refund our deposit. He said he would speak with [redacted] and get back to me. I have not yet heard back from him.

I spoke again with the [redacted] at [redacted], [redacted], on Wednesday July *. I explained that I had spoken with the landlord, and asked [redacted] to please reject our application and refund our deposit. [redacted] states that the deposit now belongs to the landlord, [redacted] and it is up to the landlord's discretion whether to refund our deposit or not. I asked [redacted] if he would please consider rejecting our application in light of the fact that our [redacted] had told us that our application would be rejected. He said he would speak with the landlord and get back to me by the end of the day. I have not yet heard back from him.

We were misinformed and mislead by our [redacted], who lied to us and gave us false information in order to convince us to apply for an apartment we could not afford. The [redacted] did not prepare us for the possibility that our application would be accepted with only two applicants on the lease. If we had been aware that this was a possibility, we would not have moved forward with the application process. The [redacted] was not looking out for the best interests of the client, reflecting poor customer service. Additionally, our attempts to remedy the situation have been treated with hostility and apathy by staff at [redacted], reflecting abusive, unethical business practices and gross disrespect for the client.Desired Settlement: I insist that our rental application is rejected in accordance with the agreement we established with the [redacted], and our $2700 deposit is refunded in full.

Business

Response:

Gina,

After a in depth discussion with the landlord and property management company they have chosen to refund you the apartment deposit that you put down.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Hello,

My roommate and I were informed about an apartment located at [redacted]. Unfortuantely, both of us live in [redacted] and so we could not view the apartment or have a walk through. So we contacted the 'Contact Manager' that was online. We informed her about our situation and she said it wasn't an issue. she would send us photos and a video of the apartment so we can see it! we were never told the number in the apartment but my roommate and I fell in love with. We reached out to know the following steps to get the apartment and we followed instructions. We were given the application and on it said Apartment **. Okay so we sign and send over first months rent. And at time of leading we pay the security deposit. We signed and were given the keys to our new apartment. Only to find out that once we get to the apartment, it is a completely different living space. With garbage on the kitchen floor, no sink in the kitchen, a smal bar soap as if someone recently showered in the shower, cables around the bedrooms and it wasn't the apartment that we were told we were going to get. MySpace office is closed on the weekends so we haven't been able to get in contact with the closing manager and the manager we contacted it with finally answered Saturday morning and said she would help and resolve this.Desired Settlement: Get us or new apartment ** or if not refund our first months rent, applications fees and security deposit

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: It was only a matter of hours after my girlfriend [redacted] and I were accepted as tenants for an apartment at [redacted], did we discover that the real estate broker had grossly misrepresented the size of the apartment that we had placed a $3380.00 security deposit on.

[redacted], a licensed broker with MySpace NYC Realty, misled us about the square footage of apartment #[redacted], stating that the apartment was significantly larger than it actually is. This took place the evening of Saturday, May [redacted], 2014, when [redacted] showed us apartment #[redacted] at [redacted]. We made it known to him that we were specifically looking for 900+ square feet to accommodate our needs and nothing less. When we inquired about the size of the space, he claimed it was at least 900 sq ft; immediately after, when asked if that figure included the private outdoor courtyard he said it did not. (He constantly referenced his smartphone that evening with our various inquiries.) Since he informed us of the size and we were happy with the amenities we made an immediate decision to move forward with the apartment. That same night we filled out paperwork and provided a credit card deposit of $1040.00 via PayPal ($1000 as partial deposit + $40 to cover PayPal fees) as [redacted] told us this was the only way to take the apartment off the market. He then told us his company, MySpace NYC Realty, required the remainder of the balance of $2380.00 ($2300 towards security deposit + $80 for credit check) in the form of a cashier’s check that following Monday morning in order for the application to be processed and we complied as requested.

Even before we were approved we were very excited about the prospect of moving into the apartment and wanted to share some photos and information about the building with friends and family. That said, you can imagine how ecstatic we were when news that our application had been approved on the evening of Wednesday, May **, 2014. Immediately we purchased moving supplies in anticipation of the busy week ahead of us, the official move-in date being June *, 2014.

Unfortunately, the excitement we felt that day only lasted a few hours. That same evening we found the official site for the building, [redacted], and came across floor plans for the apartments there. Much to our dismay, we discovered that the listed size of apartment #[redacted] only totaled 715 sq ft, a far cry from the 900 sq ft he originally sold us on. We immediately called [redacted] on the evening of Wednesday, May **, 2014, and shared our findings with him. He first started off by claiming that he personally does not know the square footage. He also stated that MySpace NYC Realty does not refer to the [redacted] website, that the information was a year old and, therefore, outdated. When asked how he came about with the figure of 900 sq ft, [redacted] claimed that he derived the information from “internal data.” [redacted] asked what he could do for us so I requested a visit the following day to take measurements to see for ourselves.

On Thursday, May **, 2014, around 4pm, [redacted] met [redacted] at [redacted] to confirm the square footage of apartment #[redacted]. [redacted] brought a tape measure (with a capability of at least 20’-25’) and assisted [redacted] in physically measuring the general dimensions of the apartment. They concluded that the rough dimensions of the apartment’s footprint 32’x24’, only amounting to 768 sq ft. (The 715 sq ft figure for apartment #[redacted] published on [redacted] may actually be more accurate once you factor in walls and other elements that do not fall under GLA (Gross Living Area).) Depending on whether you refer to the rough dimensions of 768 sq ft or the easily-accessible and published dimensions of 715 sq ft, the apartment is somewhere between 15%-20% smaller than the 900 sq ft [redacted] originally claimed. Faced with the reality of the dimensions and its implications, [redacted] then tried to claim he never actually stated 900 sq ft on the evening of Satruday, May [redacted], despite the fact that both [redacted] and myself were present and clearly heard him state it as such. (It should be noted that had he been honest about the 715 sq ft size of apartment #[redacted] then we would have skipped the application process entirely since we were in the market for an apartment of at least 900 sq ft.) Still, [redacted] and I were open to proceeding if [redacted] were able to compensate for the lost space he promised us and suggested a handful of ways: 1) additional private storage space in the building’s basement; 2) a reduction in rent; or, as a last resort, 3) parking space in the basement garage since it was readily available. [redacted] said he would consult with the landlord about these options and get back to us.

From that day on, [redacted]’s story has been confusing. At times he has admitted to, and apologized for, his mistake, even offering to split the expense for an outdoor shed to compensate for the lost square footage he originally stated. Other times [redacted] has denied making any claims about square footage. On the afternoon of Sunday, May **, 2014, I spoke with [redacted], [redacted] at MySpace NYC Realty, and she confirmed that [redacted] had made a mistake in providing the figure of 900 sq ft, that “he shouldn’t have done that.”

(For her part, [redacted] claimed she does not have access to information such as square footage —only agents like [redacted] do—and stated, “We [MySpace NYC Realty] do not base our rental rates on square footage.” [redacted] dismissed our concerns over the inflated square footage with the constant refrain, “I just don’t get what the problem is,” and went on to suggest that since I had seen the apartment in person and liked it that there was nothing to dispute.)

Since [redacted] placed the onus on [redacted], I contacted him that same afternoon via text message and requested proof (i.e. screenshot) of the figure of 900 sq ft from his apparent internal data source. He did not respond to that request in any form. However, a clearly agitated [redacted] did call me the following night, May [redacted] at 9:27pm and spent the better part of 44 minutes with his voice raised in a very unprofessional manner, at times yelling at me. Again, his position was very confusing, at one point denying any claims to stating square footage and, on the flip side, he repeatedly said that he “agree[d] 110%” with me over my concerns over the discrepancy in square footage and said he would make an effort to resolve it.

On Tuesday, May [redacted], at 5:44pm, I received a call from [redacted], [redacted] at MySpace NYC Realty. He was unaware of the situation at hand and asked me about what had transpired. I told him that because his agent [redacted] misled us about the size of the space that we placed an application and provided security deposit funds under false pretense. To his credit he tried to extend an olive branch to us. But [redacted] also warned that if he could not resolve the matter and we decided to not proceed with the lease (of which we have not signed) the landlord might refuse a refund of our security deposit over assumed lost rent for the month of June 2014. [redacted] and I were immediately perplexed: The broker made a calculated and costly mistake and yet we were going to be penalized for it?

On Wednesday, May [redacted], at 11:16am, [redacted] called me but his tone was decidedly defensive in nature compared to the previous evening. Initially he said that he was able to negotiate a new lease that would not require last month’s rent upfront. We refused this offer because it did little to compensate for almost 200 extra sq ft that were sold on. At this point, [redacted] went into full defense mode. Just as his colleague [redacted] argued a few days prior, [redacted] tried to make the same point that because we saw the apartment in person and liked it that the concerns over square footage were not relevant, completely glossing over the mistake that [redacted] had made, justifying that [redacted] probably just guessed the dimensions. [redacted] went as far as to suggest that because [redacted] and I suggested a parking space as a possible way to compensate for [redacted]’s mistake that were just out to “get something.” I replied that we would not be in the midst of negotiating anything at all if [redacted] were honest about the size of the apartment. In fact, we would have just walked away from [redacted] at that point and continued our search for an apartment of 900 sq ft or more. Just like [redacted] and [redacted] before him, [redacted] just refused to accept this notion and that somehow seeing the apartment in person was all the proof we needed to make a decision, albeit a misinformed one.

[redacted] continued, making constant accusations that [redacted] and I were “backing out” of the lease. As I explained to him we were not backing out of a lease, we just did not believe that accepting a lease under false pretense was fair. Furthermore, I explained to him how excited we were about [redacted] and then extremely disappointed once we learned of [redacted]’s costly misrepresentation. We truly wanted to be a part of such an amazing development in a gorgeous neighborhood. Unfortunately [redacted]’s deception—and [redacted] and [redacted]’s defense thereof—had left an extremely negative impression of the brokers at MySpace NYC Realty. It was not in our best interest to enter into a business relationship with them under these circumstances. I contacted [redacted] later that evening and he claimed [redacted] would be handling the case of our security deposit from there on out.

On Thursday, May **, 2014, MySpace NYC Realty, with full knowledge that [redacted] and I were not going to accept the lease for [redacted] apartment #[redacted] that was initiated by [redacted] under false pretense, MySpace NYC Realty deposited the cashier’s check that was intended as a security deposit.

On Friday, May **, 2014, at 1:30pm I reached out to [redacted]. The [redacted] claimed [redacted] was on a phone call and that she would have her call me back. With no returned call, I called back at 3:10pm and [redacted] refused to speak to me because, according to her, this case was [redacted]’s responsibility. I called [redacted] at 3:24pm and he said he would contact the landlord and get back to me regarding their decision over our security deposit. At 4:33pm I received an email from [redacted] that stated:

“After presenting the situation to my superiors and the landlords [[redacted]] they have determined not to refund your deposit at this time. All further inquiries regarding this deposit should be referred to my superior [redacted] who is located at the main office ###-###-####.”

As soon as I received this I made several attempts to speak with [redacted] but was constantly denied. The [redacted] at the MySpace NYC Realty branch in [redacted] claimed that [redacted] left the office and was en route to the [redacted] branch. I contacted the [redacted] branch and the [redacted] there claimed that [redacted] was at the [redacted] branch. I called [redacted] and she denied my request for [redacted]’s cell phone but offered to forward my message to [redacted]. I eventually found [redacted]’s cell number readily available on [redacted]. After a flurry of calls between the two branches it became evident that all key individuals at MySpace NYC Realty were either being evasive about [redacted]’s whereabouts or, in the case of [redacted] and [redacted], avoiding my calls entirely. Two hours later at 6:30pm they successfully ran out the clock and went home for the weekend.

It is now 12:05am on Saturday, May [redacted], and I have spent several hours now writing this account of this unnecessarily long, exhausting, stressful and arduous situation we’re under. We actually were supposed to be moving into the apartment yesterday as an early move-in date was one of a handful of things [redacted] negotiated for us. The last time I actually spoke with [redacted] was on the night of Monday, May [redacted]. That night, arguing on his own behalf, [redacted] was so focused on all the things he had done for us way back on May [redacted] (e.g. 1 month free, $100 reduction in rent, early move-in date) that he failed to realize what he didn’t do for us, and that was to tell us the truth about [redacted] #[redacted].

[redacted] has yet to provide evidence of where he derived the figure of 900 sq ft for apartment #[redacted]—the genesis of this entire nightmare—which is particularly troubling: Without proof stating otherwise, we can only assume he made a selfish and reckless gamble in an attempt to lease property. Even if he can produce proof then it is evidence of a flawed internal data system that lacks credibility. [redacted] has apologized and admitted to his mistake and yet the powers that be at both MySpace NYC Realty and [redacted], are now withholding our security deposit hostage. These two companies are penalizing us for [redacted]’s mistake.Desired Settlement: We want our entire refund of $3380.00 refunded as soon as possible.

A partial deposit of $1000.00 was placed on my credit card and the balance was given in the form of a cashier's check.

Business

Response:

[redacted] put down a deposit on a apartment that MySpace NYC was advertising. He gathered his information from a public website, when [redacted] realized that the apartment did not have enough livable space for him and his partner he asked to no longer move forward with the lease. The landlord tried to compromise with him by offering a lower price on the unit and taking away a additional month of rent that [redacted] originally agreed to pay.

[redacted] refused to move forward with the unit, when we tried to mediate between the landlord and the tenant the landlord requested the deposit as he approved [redacted]'s application.

On June [redacted], 2015; [redacted] texted the agent asking them if a unit was still available in the building because he would like to move forward, unfortunately that unit was no longer available.

MySpace NYC mediated between the landlord and tenant and the landlord agreed to return the deposit to [redacted], a reverse on Paypal was issued and email confirmation on 6/**/2014 confirmed that [redacted] would be picking up the remaining balance

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

MySpace NYC's response is unacceptable based on inaccurate depiction/timeline of events and lack of accountability in an attempt to make MySpace NYC appear favorable.

To clarify:

1) MySpace's agent [redacted] advertised a 2BR $2660/month apartment as 900 sq ft.

2) [redacted] represented additional apartments in the same building as 900 sq ft or more.

3) Any and all discounts ($100 less per month [originally $3300/month], 1 month free) were made PRIOR to application for Unit [redacted] at [redacted].

4) We filled out an application and placed a deposit on Unit [redacted].

5) The official website for [redacted] had floor plans which revealed Unit [redacted] as only 715 sq ft., 20% smaller than [redacted] represented.

6) We gave MySpace and the landlord an opportunity to compensate for [redacted]'s misrepresentation, none of which were acceptable.

7) The landlord did NOT offer additional discounts whatsoever.

8) As of this writing at approximately 9:20am on Wednesday June **, 2014, a check for the remaining balance of $2380 has yet to be made available for pick-up as they claimed on Friday June **, 2014.

In their response [redacted] did not hold [redacted] accountable for his misrepresentation. In the meantime we are patiently waiting for a check for the remaining balance.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi Noel,

You have received a full refund from MySpace NYC Corp and Bushburg Properties, as per our signed agreement you agree to drop all cases and claims about both parties listed above.

Thank You.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My roommates and I have had an experience with MySpace that definitely veers into “shady” territory.

My roommates viewed our apartment at [redacted] with one of their agents, Allen R[redacted], and immediately loved it. Once we all decided we should put a deposit down, the issue of move-in date came up. It was at the beginning of the month, so we were told we had to move in on the [redacted]. We said we would prefer the [redacted]. Allen said he’d call his manager and see what he could do.

He came back in and said he got us the [redacted], like he was a used-car salesman. We thought we had gotten lucky.

They went through the apartment and made a list of repairs that were necessary before we moved in. We were assured they would be done. We believed them.

At our lease signing, we brought the list of repairs with us and included it with our lease. Our closing agent, Subrina L[redacted] assured us that they had been taken care of. We believed her.

We signed our lease, and were told we’d have a signed copy back in about 10 days.

We moved into our apartment to find out that not a single repair had been made. They didn’t even have enough keys for us—we had to have additional keys made out of pocket.

We even found additional issues that hadn’t been known (broken intercom, melting oven knobs) beforehand. We contacted MySpace and they said they were forwarding the information to their managers. We contacted the superintendent. We heard back from neither of them.

In the 2 months since we have moved in, we have had a super visit our apartment exactly twice. The second time, he commented that we must have “[redacted]” because these things should have been fixed first.

I recently had a conversation with someone else in the building who moved in a month later and had the same experience. Only, she filed complaints and made phone calls and she refused to pay for the 2 extra weeks they made her move in early since none of her promised repairs were made. And she has since gotten all her repairs made.

We still have yet to receive a signed copy of our lease.Desired Settlement: We would like a refund of $951 for the dates of 6/**-6/**, since we were told we had to move in early, yet no repairs had been made—we want to be treated equitably with the other residents of our building who have had the same experience.

We would also like a signed copy of our lease.

Business

Response:

We apologize for the dissatisfaction, but we are not the landlord and only relay information from the landlord. Please contact him for a rent credit.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The landlord is not the one who told us that we had to move in early, it was MySpace. We would have gladly waited till the first of the month/the apartment was fixed up. It is also MySpace who lied to us outright at our lease signing, telling us all the repairs had been made. We wouldn't have signed.In addition, their response does not address that we still have not received a signed copy of our lease.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi Shoshana, We do not have a copy of your lease agreement, nor can we sign or provide you with one. [redacted] is the only entity that can issue you a signed copy of your lease agreement as it's help in there possession. We also did not request you to move in earlier, we are a third person mediator between you and the landlord that is mentioned above. It was there request, and it was confirmed by him that the apartment would be ready. You need to follow up with [redacted] for a compensation.