Mystery Shopping Providers Association North America

Response:
In Mr***'s complaint he says that MSPA requires shoppers to be certified to see jobs or even the list of member companiesThat is completely untrue and in fact the language on the website was reviewed by the Federal Trade CommissionA list of MSPA member companies is easily seen
by anyone visiting the siteIn addition, MSPA has a job board that is easily accessible by anyone visiting the websiteJobs are posted by MSPA member companies only in order to protect shoppers from potential scamsPosted directly on the website is the following language: "Interested in mystery shopping? If you are brand new to mystery shopping, you are in the right placeBelow, we have linked information to inform you of legitimate mystery shopping practicesThe MSPA offers shopper certification to improve your abilities as a mystery shopper however, certification is not required to search and apply to the assignment postings from our member companiesClick on the links below to learn moreTo become a mystery shopper, click on the Search for Shopping Assignments line below, fill in the form and submitYou will see shopping opportunities in your area and you apply based on those instructions." Mr*** also did not read the automatic emails that are sent when someone registers for any of the coursesThe DVDs he ordered were being shipped on the specified dateWhen he complained to the office, the DVDs were actually removed from the mail that dayHe has been refunded the money he paid for the course