MyStethoscope

Buying my first stethoscope from MyStethoscope.com has been the worst consumer experience I have ever hadI ordered my stethoscope on August rush delivery and it was sent to the wrong address!
It has been so frustrating trying to work with this company to figure out what happened and how to get my stethoscope! I have called their number five times since I realized on August that the shipment went to the wrong address and the package was sent back to the manufacturerEach time I've called, I'm told that this is a complicated case and it will be passed on to higher-ups to figure out what happened and that I'd be receiving a call/email back within hoursIt's now been over two weeks of trying to get an answer
I am feeling absolute hopeless regarding whether I will ever get my stethoscope from MyStethoscope.com or at least get a 100% refund for the missing stethoscopeI am hoping that my medical studies won't preclude me from seeking legal counsel if this is not resolved soon; there needs to be justice!

Hello,
Please accept my apologies that our call center was unable to resolve your issueI have reviewed our system, and I do see two orders that were placed under your nameOne was shipping and delivered, the other is still pendingI have gone ahead and
cancelled and refunded the duplicate orderThe payment was sent back to your *** accountIf you have any further issues, please let us know.
Regards,
Brian B***
Customer Support
MyStethoscope.com

Very courteous and professional. My engraved littman stethoscope was done on the spot. My choice of color was available (black edition), they had a variety of colors. Very satisfied with service and product, staff was very friendly and helpful.

Hello,Please accept my apologies that our call center was unable to resolve your issue. I have reviewed our system, and I do see two orders that were placed under your name. One was shipping and delivered, the other is still pending. I have gone ahead and cancelled and refunded the duplicate order....

The payment was sent back to your [redacted] account. If you have any further issues, please let us know. Regards,Brian B[redacted]Customer SupportMyStethoscope.com

business resolved complaint

Review: I placed an order with them on 12/30/09. Their web site ordering system glitched and I had to go back twice to correct mistakes. I forgot to check the engraving box. They sent me one email about giving them more money. I have responded numerous times by phone and email. I have attempted to use their live support program (which I have yet to see live). For the last 2 weeks I have asked them to refund my payment via paypal and to cancel my order. I have made 4 phone calls over 3 weeks and sent as many or more emails, without 1 response.

DesiredSettlementID: Refund

Product_Or_Service: stethoscpoe

Purchase_Price: 86.87Desired Settlement: See Complaint Text

Business

Response:

business resolved complaint

I like my new product very much. The engraving has been done very nice.