Mystic Builders

We have attempted to locate service records for the customer to initiate an investigation? However, we were unable to locate service records associated with the customer's description? We are requesting information to help us move forward (name, phone number on the account / invoice number)

We appreciate [redacted] feedback and understand his need to rectify the issue? We have asked [redacted] to bring the vehicle in for a free inspection so that we could confirm that the rotors need to be replaced and would be more than happy to honor our warranties? However, [redacted] refuses to bring the vehicle in? Because of this, we cannot oblige [redacted] request at this time- [redacted] , Corporate Director

We attempted to locate records of service using the customer's name and phone number, but were unsuccessful? We attempted to call the number provided and the person disconnected the call when I asked for the customer by name.? We'd like to help and encourage the customer to contact us at [redacted] so that we can begin dialog

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me? I am in touch with Mr [redacted] from Brake Check and am in the process of working out a resolution at this time3/28/ Regards, [redacted]

We have spoken with the customer and are willing to offer settlement, pending the receipt of the dealership invoice she received? Customer will email the invoice to our office on 4/26/

We towed the vehicle to [redacted] to get a second opinionAfter [redacted] inspected the vehicle., they determined that the code present did not warrant replacing the transmissionThey did however replace the transmission fluid, gasket and reset the codes present [redacted] drove the vehicle and stated there was nothing wrong with the transmission and included diagnosis findings on their invoice.? We have continued to advise [redacted] that [redacted] is the expert when it comes to [redacted] transmissionWe have instructed her to take it to [redacted] so they may continue to monitor and address any concerns she may haveWe will continue to work with [redacted] to address any issues related to our service.Regards, [redacted] Operations Support Specialist / Brake Check [redacted] ? [redacted]

[redacted] thank you for your feedback? In order for our business to improve we must listen to our customers and respond to their feedback, both positive and negative? I want to send this? to the? Operations Director over this store so that he can be aware of the situation and talk to his staff about the problemHe would also address this concern with you

After having thoughtful conversation with ***, he is going to consider a future visit with me here at store [redacted] next time he needs service on his vehicleHe did compliment the open bay procedure we have as a companyHe did mention the team at store [redacted] did a great job presenting the needs and recommends...which gave him the confidence to do business with us as a companyWas even a bit surprise the brake pads were as bad as they wereHe will consider the offer of re-bleeding the vehicle ...Was thankful for our conversation as well as reassuring any future visitsHe has my phone numbers for any future concernsWe are both looking forward to meeting in the near futureOne of his vehicles is going to need service in a few weeks [redacted] will consider coming here to store ***- [redacted] , Corporate Director

We have made several attempts to resolve this with the customer? His initial complaint was that he felt his brake pedal was softer than normal? Because of his location and the cost of towing the vehicle back to our store, we agreed to cover the cost of what a dealership told him was needed, a bleed and flush of the brake fluid? However, we would never receive an invoice for the service? Just what appeared to be a hand written estimate which was $over the quoted price provided to us by the dealership? We also found that the customer's uncle appears to be employed with the dealership as well.The customer then visited another location having removed a hydraulic component (brake caliper) from the vehicle, requesting that we return with him to his residence to install it back on his vehicle? Removing this component compromises a closed, pressurized braking system and negates any work done by Brake Check or the dealership? Our corporate representative refused to meet the customer's demands and we were uncertain as to why the customer would take it into his own hands to remove the component? The customer states that the piston seal on the component was torn, yet there was no diagnosis of fluid leakage by Brake Check or the dealership? Removing a caliper piston, if not done properly, can damage internal seals.Our offer to reimburse the customer $for the quoted price of a bleed and flush of the brake fluid stands pending the receipt of printed dealer receipt of paid service? As a gesture of good faith and for any inconvenience the customer has experienced, we are offering a $Brake Check gift card which can be used for future services at any one of our locations

Customer came in to the Victoria Brake Check location and had an alignment done.? She was advised that the vehicle would need additional aftermarket parts to complete the alignment and had also purchased our lifetime warranty option since she was going to have the parts installed at different times.? The work was completed and the alignment done, but the customer called back a few days later stating that the vehicle was still pulling to the right.? Customer was asked to return to the Brake Check location so that we could inspect the work done and to address any needed repairs.? The customer stated she could not make it in, but that she would try to come by the following week.? The customer did not return the following week nor the week after.? Customer? came in to the Brake Check location on September 30th? stating that she took the vehicle to another service company and had the alignment done.? The customer asked for a full refund of all monies paid at time of service and was told that we, in fact, performed all services paid for, but that we would refund her the difference of the lifetime warranty alignment cost totaling $64.88.? The customer declined this refund and asked for the corporate number.? We are declining the full refund for services, but will continue to offer the refund of $64.88.? - [redacted] Corporate Director

I called the customer on both phone numbers we have on file and left voicemailsThe customer has not called me backThe first time I contacted this customer he stated that he did not have any issues and that he did not write an email to us.? - [redacted] , Operations Director

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:This response seems completely automated and has no useful contentThe "Corporate Director" assigned to our case has not followed through on any of his offers to supply us with a rental vehicle, to replace the transmission instead of attempt to top-off the transmission fluid (after driving to DALLAS with no transmission fluid in our vehicle) and as of Friday hadn't returned any of my calls in a weekWhen I asked for the contact information for the person their corporate director reported to, he refused to provide itAt this point we would like to be contacted by someone above the "corporate directors" Regards, [redacted] ***

We've attempted to contact the customer to address their concerns? We are awaiting a return call at this time? - [redacted] , Corporate Director

Thank you for contacting us about your experienceWe take customer feedback very serious and we consider it a gift that you took the time to let us know what happenI have already forwarded your notes to a Operations Director who will be in contact with you soon to address these concernsAgain, Thank you for reaching out to us

Complaint: [redacted] I am rejecting this response because: I went back to break check I'm on West timer and they had fix the problem which was my rotors they replace them for free thank you guys very much Regards, [redacted] ***

Although we can understand the customer's feelings regarding the matter, we have attempted to work with the customer to resolve their issues Parts and services performed on the customer's vehicle have not been found to be faulty on multiple occasions and Brake Check only uses OE parts for replacement A refund of the customer's money will only be taken into consideration upon an inspection of the vehicle by Brake Check - [redacted] , Operations Director

We are refunding the customer the disputed $- [redacted] , Corporate Director

Complaint: [redacted] I am rejecting this response because: I have reviewed the damages with the area Mgr.........I don't really understand this responsethe body shop that Brake Check uses, should have done a written estimate on the damagesI never got oneI want my vehicle fixedtal [redacted] to the staff does what? Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Multiple times I have taken my car back to Brake Check for them to inspect it and they brush me away every timeI don't want to waste my time with them anymoreI just want my money back so I can have this issue resolved once and for all Regards, [redacted]