An unfortunate experienceWe took a Ford Escape in for a simple oil changeThe mechanic forgot to put the oil cap back on, and while test driving it the engine seizedThe owner was extremely apologetic at the time, and did what he could to fix it and was able to get it running againAlso indicated that if we had a future issue to bring it in and he'd do what he could to make it rightWe took it home and didn't seem to have any trouble until recently when we took it back and were informed that there was something seriously wrong with the engineWe mentioned the past issue and thankfully the owner found information in the system to verify our story, however even after finding the information, they would only give us a $dollar credit towards a $3,dollar repairWord to the wise, if something goes wrong with your repair here, be sure to get the admission in writingOtherwise you may find yourself without a car
My family has used Southwest Automotive for over yearsWe have vehicles of different ages and Southwest have always found the problems I have never had to take them back for the same thingTechnician are honest and fast I have taken my car in thinking my brakes were going out and I was told it was dust making them sound weird They could have charged me but did not I have referred several family an friends and they are very happy with the service The greatest thing is they stand by their work!!!!!
An unfortunate experienceWe took a Ford Escape in for a simple oil changeThe mechanic forgot to put the oil cap back on, and while test driving it the engine seizedThe owner was extremely apologetic at the time, and did what he could to fix it and was able to get it running againAlso indicated that if we had a future issue to bring it in and he'd do what he could to make it rightWe took it home and didn't seem to have any trouble until recently when we took it back and were informed that there was something seriously wrong with the engineWe mentioned the past issue and thankfully the owner found information in the system to verify our story, however even after finding the information, they would only give us a $dollar credit towards a $3,dollar repairWord to the wise, if something goes wrong with your repair here, be sure to get the admission in writingOtherwise you may find yourself without a car
My family has used Southwest Automotive for over yearsWe have vehicles of different ages and Southwest have always found the problems I have never had to take them back for the same thingTechnician are honest and fast I have taken my car in thinking my brakes were going out and I was told it was dust making them sound weird They could have charged me but did not I have referred several family an friends and they are very happy with the service The greatest thing is they stand by their work!!!!!