My.Suit New York

Revdex.com:At this time, I have not been contacted by My.Suit New York regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Attached is a screen shot of the email the business has referencedAs you can see, I responded to the message and then received no response back from the business ownerI also received no phone calls or contact attempts from anyone at My Suit to try an resolve the situation. As visible by the many negative reviews of this business on *** *** *** etcthis business does not stand behind their product or provide an acceptable level of customer service. My wedding date has now passedThe suit no longer has any valueTo resolve this case, I would like a refund for the full purchase amount.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Consumers should be aware that this company will charge you for any garment you order even if it screws up the construction of the garment
They protect themselves by getting you to sign an order that says MySuit does not accept return or provide refunds This happened to me on two suits and I'm $worse off for the experience
MySuit gives the impression that they will make a suit to fit you personally But this doesn't mean that they take the number of measurements necessary to ensure the correct fit in all cases
They use standardized models of suit sizes and find the one that most closely resembles your body They then measure arm length, pant leg length, chest, waist and a couple of other measurements Importantly, they pay no attention to the most critical part of the suit -- how the sleeve needs to fit into the shoulder hole to match how your arm hangs relative to your postureIn my case (and I have pretty posture), this omission caused really bad crumpling of material on the shoulder -- rendering my jackets completely unacceptable and a worse fit than "ready to wear" suits bought off the peg
Admittedly, they do take a lot of trouble to customize minor details -- like the color of the jacket lining, the color of the stitches around button holes, the type of lapel, the number and configuration of buttons, the number of vents and pockets, and so onBut what's the benefit of all of this "embroidery" if the actual suit looks awful when made
What's worse is that MySuit made little effort to correct the problem They acknowledged orally that the sleeve was incorrectly sewn into the arm hole and needed to be rotated a 1/4" But they said that this was too expensive to do They actually said they would have the tailor try to fix it but, two weeks later, the problem was identical They hadn't fixed it Oh, and there's no tailor on the premises!!
So, whereas their formula may work for some of their clients and those clients may be very happy, it doesn't work for many of us -- causing major disappointment and considerable financial loss

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Attached is a screen shot of the email the business has referencedAs you can see, I responded to the message and then received no response back from the business ownerI also received no phone calls or contact attempts from anyone at My Suit to try an resolve the situation.
As visible by the many negative reviews of this business on *** *** *** etcthis business does not stand behind their product or provide an acceptable level of customer service.
My wedding date has now passedThe suit no longer has any valueTo resolve this case, I would like a refund for the full purchase amount.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have received a response by the business and their attorney in reference to complaint ID [redacted], which they have agreed to refund my money for the faulty suit.  I find that this resolution is satisfactory to me and the matter to be resolved as for now.  If...

you do not receive a response from me regarding this matter within 3 weeks,consider it closed. Thank You for all your help.
Sincerely,
[redacted]

This person bought a custom suit with us but refused to complete the process. After we receive the suit from the factory, the client comes back to try it on and review any adjustments that might be necessary. The customer came in for review but for some reason declined to let us do the minor...

adjustments we discussed, that again, are a normal part of the custom suit process. The supervisor James feeling concerned and dismayed reached out to the client to apologize and rectify the issue. The client agreed to come back so we may fix the issue and an appointment was set. The client never showed up and hasn't expressed any desire to reach a solution.