Mytech-Experts.com

Final Consumer Response / [redacted] (2000, 5, 2015/08/28) */ This complaint has been resolvedManager from company called, supervised rebuilding of my site after stating the previous damage was done by spammer and not his companyI lost all data, but his company did unlock my system and load several apps on my computerI am closing my complaint Dr [redacted] Senior Pastor

Initial Business Response /* (1000, 5, 2015/10/14) */
Hi *** ***
This is in regards the below Complaint
We are in touch with the customer and her issues has been taken care of
We are sending a cheque to the customer and once the cheque is received on customer side, she will update you
as well
Please help us with some extension so that we can resolve the customers issue completely and regain her faith in the organization
Regards
*** ***
Manager
My Tech Experts
Initial Consumer Rebuttal /* (3000, 11, 2015/10/26) */
***
Your company continues to call my husband and I have asked that you deal with me to handleI would like the issue resolved by October I am requesting you expedite the issue and have the check and letter over sent via overnight mail to be received by us on or before 10/
You have had ample time to resolve the issue and your people clearly have time on their hands as they continue to contact my husband
I am updating the Revdex.com case #XXXXXXXX with this request
*** ***
Final Consumer Response /* (4200, 15, 2015/11/03) */
***:
I wanted to let you know that I received a check from a company by the name of *** *** address of *** *** *** *** *** *** ** XXXXX-XXXX, Check *** made out to my husband, *** *** for the amount of $The check came in a generic white envelope with only our address, not our name and then stuffed inside a USPS Priority Mail envelope with a tracking numbersAs you can see by the below email trail, I requested a refund in the amount of $from a company, My Tech Experts out of California along with a letter stating what the refund was for and that we were not responsible for the charges and being fully refunded for them
Having dealt with this issue since the original date of occurrence 6/4/my husband and I did the following:
Sent the below email requesting the letter as I had said we will not close out the Revdex.com complaint without the refund and letter
Saturday 10/31/called Chase Bank (bank check is drawn on) and asked procedure to cash the check based on the situation we are inThey had us come to their banking center
Went to Chase Banking Center and showed two forms of i.dalong with the check, signed the check and noted it is for a full refund for the My Tech Experts charges from 6/(we did this since we have no proof that Cinnamonevennings LLC is the same as My Tech Experts and the check amount is off by Not to be petty, but we feel this company has poor business service and were advised to do this to protect ourselves)
Updating you on the status that we have the refund, but would like to keep the Revdex.com case open until we receive a letter from My Tech Experts as promised in the email trail belowI can provide you all email correspondence if you'd like
Please update the case with this information and advise of next steps
Thank you,
*** ***
Final Business Response /* (4000, 17, 2015/11/04) */
Hi *** ***
We have sent the letter in a separate email to you and we hope that takes care of your query
The check for $received by you via USPS tracking number XXXXXXXXXXXXXXXXXXXXXX has been sent by My Tech Experts, however, the check has been sent via our financial unit operating under CinnamonEvenings LLCSo it is the same company refunded you
Please Update us and Revdex.com regarding the issue resolution so that we can close the case on a satisfactory note
***
*** ***

Final Consumer Response /* (2000, 5, 2015/08/07) */
The company contacted us and took care of the issue

Initial Business Response /* (1000, 8, 2015/08/10) */
We apologize for the inconvenience faced by the customerMy Tech Experts is a valid company with all the right information which was provided to the customer in black and whiteThe toll free number provided to the customer went through an
update from the service provider's sideWe made phone calls and sent mailers to update the new toll free number to the customer however the email contact provided to the customer is working perfectly fine
As a resolution to this, we offer all of our services to resolve the issue being faced by the clientWe are open for discussion and assure that we will resolve this up to the customer's satisfaction
The New Number is X-XXX-XXX-XXXX available am to pm EST (Mon-Fri)Please contact us and give us a chance to resolve thisWe are committed to our customer's success
Initial Consumer Rebuttal /* (2000, 10, 2015/08/11) */

Final Consumer Response /* (2000, 5, 2015/08/28) */
This complaint has been resolved. Manager from company called, supervised rebuilding of my site after stating the previous damage was done by spammer and not his company. I lost all data, but his company did unlock my system and load several apps...

on my computer. I am closing my complaint.
Dr. [redacted]
Senior Pastor