Myticketgenius.com

We do not offer any refunds at the ticket selling level, per our terms and conditions, however, the customer was informed by email that in order to access the "Meet and Greet ", they would have to check in before 7:30pm.The VIP area was open to anyone who just gave their order # or name, because, the customer is correct, the ticket system was downBut the event was notified, so they were given a list of name that included the customer (see attachment), so all she had to do was show up to the event, and they VIP area did not have a deadline Myticketgenius.com sells for the events, and per our terms and conditions, certain conditions are subject to changeOur job is to make sure the customer is legitimate, by passing along the ticket buyers to the event, through a list or by mobile dataWe passed along the information to the event, and if she would have arrived, she would have been able to go inThe Meet and Greet area was only available to people who arrived before 7:pmThat email came from the event and did not affect us from getting the correct information of the purchase to the eventWe believe that if [redacted] would have just shown up, she would have had no issue getting into the VIP AreaIf she would have shown up before 7:30pm as noted, she would have qualified for the "Meet and Greet" area(Those time limits were set by the event, not by Myticktgenius)We are sorry for the misunderstanding, but as noted per our terms and conditions, certain conditions are subject to change

We do not offer any refunds at the ticket selling level, per our terms and conditions, however, the customer was informed by email that in order to access the "Meet and Greet ", they would have to check in before 7:30pm.The VIP area was open to anyone who just gave their order # or name, because,...

the customer is correct, the ticket system was down. But the event was notified, so they were given a list of name that included the customer (see attachment), so all she had to do was show up to the event, and they VIP area did not have a deadline.  Myticketgenius.com sells for the events, and per our terms and conditions, certain conditions are subject to change. Our job is to make sure the customer is legitimate, by passing along the ticket buyers to the event, through a list or by mobile data. We passed along the information to the event, and if she would have arrived, she would have been able to go in. The Meet and Greet area was only available to people who arrived before 7:30 pm. That email came from the event and did not affect us from getting the correct information of the purchase to the event. We believe that if [redacted] would have just shown up, she would have had no issue getting into the VIP Area. If she would have shown up before 7:30pm as noted, she would have qualified for the "Meet and Greet" area. (Those time limits were set by the event, not by Myticktgenius)We are sorry for the misunderstanding, but as noted per our terms and conditions, certain conditions are subject to change.