Myweb Refresh

August 16,
TO WHOM IT MAY CONCERN:
I am writing this letter because it seems to be a question regarding my UNFORESEEN EMERGENY One of the reasons according to Prudential Retirement is loss of hours I have sent pay stubs and provided a letter from my husband’s employer to prove this as requested I have provided EVERYTHING that they requested In hopes that the process would be expedited quicker, I sent in the actual notice left by the electric company that the lights were actually turned off (as if this was not proof enough of an UNFORESEEN EMERGENCY) I presently take care of my disabled mother due to a stroke she suffered three years ago My problem is the reasons I keep getting from the customer service representatives of why it’s taking so long First I was told that steps had to be taken like the IRS and the State had to informed still unclear as to how long this would take (copies of taxes were sent) I was told to call back in a couple of days When I c

My father died in and had a 401K plan with Prudential Insurance I was notified until November that there were funds in this account I sent in all the necessary paperwork to prove to be the Sole Beneficiary I then received the Beneficiary Claim Forms in the mail - the company tells me there is $in this account I started an investigation due to the fact the funds should have been dispersed to me at the time of my father's death - not years later I have been requesting for Months (mailed an official letter to ** *** *** *** Scranton, PA ***) the following information and keep being told "They are still looking into it":
The statements for this account from Open to Close
The Stub where this account was transferred to Prudential

RE: Prudential Retirement
Scranton Office Park
ScrantonPA
I am an account holder through the *** *** *** ** *** ***I requested a withdrawal because of hardship on June 4, 10:06:with tracking numberI chose the express delivery mail of hours and paid for that serviceIt is now June 11, and I have not yet received my check
I called the Prudential Retirement phone number today, June 11, at and spoke to Brittney who eventually transferred me to JoshJosh stated that he will request a cancellation of check that will take 7-business days and charge me another $for express deliveryI requested a faster service since I requested money last June 4, & delivery fee waivedMy request was denied so I asked to speak to the supervisorI was transferred to Danielle who repeated 7-business days processing and another days for express delivery with a charge of $I asked for expedited service and delivery fee waived b

Sent a check to pay off my 401k loan in the way they told me to and check was accepted and cleared through my bank but prudential will not apply my money that they have to my accountThey sent me a check for the same amount that I gave them and they want me to cash it and send them money that they already have in their bank but through a money order!

I called Prudential days ago because my retirement funds are payable to me on the 1st of the month and the 1st is on a SundayThe company we had before always paid us on the business day before the weekend or holidayThe customer service rep told me my deposit would be made on FridayI work nights and got up early Friday to go to the grocery store and my deposit was not in my accountI called Prudential back and the 2nd rep gave me the same informationShe said it was my banks fault that my deposit was not in my accountSo I called my bank and they said they had received a transmission at midnight on Thursday for a deposit set for Monday the 2ndI called customer service for the 3rd time and ask to speak to a supervisor, which I was deniedThe 3rd customer rep said my payment would be deposited on Monday and I wanted to know why reps had lied to meI also said I would do the survey after the calls and all times they hung up without letting me do the survey

Back in August I contacted Prudential to take my K and put it in the stable accountThere no denying that I requested that by themWhen I got back to them a month later and my account had lost 4000.00, they said that a mistake was made and that my request did not happen but that they would make it rightWhen I called back after they did this my account looked like nothing wrong had ever happenedAll I wanted was a letter stating what happened so I had a record of thisI was told they really do not do thatI let it go at that timeI just last week met with a financial advisor to roll over my into an IRAIt wasn't until I got home that a message was on my telephone that they forgot to tell me there was a charge to do thisI called this AM to find out why my funds are out of the Prudential account and not in my bank account yetI was told that the check is to be sent out thru the mail, that a billion dollar company doesn't do this electroniclyMy issue is that my

I have a 403b, that needs to be rolled over into another accountI have an adviser, who has been helping deal with PrudentialPrudential, has been stalling, and finding ways to not roll over my
account? I have spoken with Prudential, after being on hold every time, they always come up with another excuse and continue to make me jump through hoops to beg for my moneyToday, after once again being on terminal hold, their rep, informed me that all the paperwork and communication to them was in vein and would need to be given more information (same information, for the second time?) She further stated, I needed to retrieve the information and call her back, she was approving the (rollover)So I did just that, called, my adviser, got all of the information again, and proceeded to call Prudential
Once again, put on hold?? after the wait, I then explained everything again to the new rep, who informed me that the paperwork, my wife and I had to fill out and have notarized was no longer

I Established a retirement fund with plan years ago thru a part-time position that heldIn March 1st of the position was uliminated, so I reach to prudential to roll these funds into another 401kI was advise by the prudential that my previous employer would have to put in a inactive status, and it general take about 2,pay periodThe week I spoke to them was one week of the two week required periodMarch I contact prudential, and was informed that I was still in an active statusSo I reach out to HR Karen George-Scheer to to prudential reslove this issueShe email to the copying me on the, and stated that was no longer active with this companyI then call back, and was told that I was still active because the date was not indicatedAfter all this just wanted to withdraw these fundsSo I had called again to have send the dateMarch 18th I Spoke with an supervisor with company that advised me that everything was handled an a check would mail to me shortly and that I