N. B. Goodwyn & Sons, Inc. Reviews (1)
Review: I purchased a very expensive, high end ThermaTru door and had it installed by this business. Door jamb, which was part of the installation, started to warp in year 2 after installation. Warping continued and about 3 years after installation I contacted this Russ Beck at this business who sold and installed the door to get it repaired under the warranty. After 7 months of excuses and run around, the door has still not been repaired.Desired Settlement: At this point in time and considering the poor customer service and initial installation, I would just like a refund of my purchase price so I can purchase another door from someone else and get the work done properly. Even if they finally fix the problem, I have no confidence that it would be fixed properly and nor would it hold up over time.
Dear [redacted], I would like to respond to case number [redacted]. On February 23, 2012, N.B. Goodwyn & Sons sold R.S.M. Builders, Inc. several exterior doors. All doors were fiberglass and manufactured by Therma-Tru brand. The front door with the issue is a fiberglass Classic Craft 1/Ox3/0x1 /Ox6/8 Right Hand Provincial Brass CC77-l A CC2040-LA 4 9/16" on guard jamb woodgrain with adjustable sill, solid brass hinges and dead bolt. The door was billed to R.S.M. Builders, with [redacted] as job address. Mr. [redacted] called me about the door problem approximately seven months ago. I sent a technician to the house to inspect the door. Mr. Hughes, the technician, returned and reported that the door was warped. Tt seems unlikely for that type of door, so before contacting Therma-Tru I wanted to inspect it for myself. Upon inspection I noticed that the vertical mull post were bowed about W'. This was causing the problem of not allowing the door to close tightly at the top. I then contacted [redacted], the wholesaler that we purchased door from who is one of Therma-Tru' s distributor of doors. I also contacted a door specialist by the name of Keith [redacted] because I wanted someone with expertise to solve this issue. Keith [redacted] Door & Window Services has been known to be one of the best in the industry. Reeb Mill work and Therma-Tru recommends him. I wanted to give Mr. & Mrs. [redacted] the best service possible as they were as nice as could be and I felt bad that they had this problem with the door. The reason I didn't tum it over to Therma•Tru was because they normally don't cover labor cost and wanted to solve this problem with as minimal expense as I could with the homeowner. [redacted] did supply the mull post at no charge and I delivered them to Mr. [redacted]. The problem is that I've called Mr. [redacted] fifty times over the course of 4 to 5 months and even left word that I would pay for the labor since [redacted] had declined to do so. I even tried to get Reeb, Therma-Tru and my company to each pay a third. I simply just haven't been able to get Mr. [redacted] to return my calls. The reason I did not switch to another technician/door specialist is because I've know Mr. [redacted] for years and he is truly the best. I did in fact start two weeks ago following Therma-Tru's advice. They instructed me to contact Reeb Mill work and get them more involved. I did just that and contacted our sales rep Bill [redacted]. I have spoken with him and he is working on it. I have tried to follow up with him 6 to 7 times but have not reached him. I believe he was working a limited schedule during the holidays. My interest is to get the [redacted]s door fixed as soon as possible and hopefully [redacted] can help. As far as returning the door, that would be determined by Therma-Tru. We sell the products and the manufacturer warrantees the products. The door was installed properly and well. We will have to see what [redacted] determines. Sincerely, [redacted] President
Please see attached response.