N. B. Liebman & Co, Inc.

I BOUGHT AREA RUG FROM NBLIEBMAN ON 3/11/IT WAS DELIVERED ABOUT WEEKS LATERIT IS A SURYA GRS GRASSHOPPER 5X8, I PAID THE RUGS IS FALLING APARTI SHOULD OF CALLED RIGHT AWAY ,BUT I DIDN'TI CALLED AND SPOKE TO DIANE THE END OF MAY, THEY SENT A MAN OUT ON 6/4, HE TOOK PICTURES AND SAID THE RUG LOOKED DEFECTIVEDIANE CALLED MONDAY AND SAID SHE WOULD CALL ME BACK ON FRIDAYTHEN VINCE CALLED ME FRIDAY NIGHT AND SAID SOMETHING MUST OF HAPPENED WITH THE RUG, MAYBE MY SWEEPERHE HAD TO TALK TO THE GENERAL MANGERHE CALLED AGAIN ON SATURDAY AND SAID THEY WOULD TAKE THE RUG BACK BUT I WOULD BE CHARGE RESTOCKING FEE AND THAT THE RUG IS MADE OUT OF JUTE AND YOU SHOULD NOT RUN A SWEEPER OVER IT! HOW DO YOU CLEAN A RUG, NOTHING IS WRONG WITH MY SWEEPERI TOLD HIM TO DO WHAT HE NEEDS TO DO AND I WOULD FILE A COMPLAINT WITH Revdex.comTHE RUG IS STILL IN MY HOUSE WAITING FOR SOMEONE TO PICK IT UPI HAVE NEVER HEARD OF SUCH A THING THAT YOU CAN'T RUN A SWEEPER OVER A RUGTHEY SHOULD NOT SELL RUGS LIKE THATSO I'M OUT FOR A RUG THAT THEY SOLD ME THAT WAS BAD FROM THE STARTI SHOULD OF SAID THIS IS A BRAIDED RUG AND THE BRAIDS ARE COMING APART OR THE THREADS

NB Liebman picked up recliner sofa and loveseat and I'm waiting on refundThanks so much for your services

I PURCHASED A RECLINING SOFA,LOVESEAT SET,ON 02-13-THE SET WAS DELIVERED SIX WEEKS LATER,ONE WEEK AFTER DELIVERY, THE SEAT CUSHION STARTED TO SLID OFF THE SOFA,AND THE VIBRATOR AND HEAT MECHANISM STARTED TO MALFUNCTIONI CALLED N-B-LIEDMAN,AND THEY SENT A SERVICEMAN OUT.I WAS TOLD THEY NEEDED TO ORDER PART,AND THAT WOULD TAKE SIX WEEKS TO GET PARTS.UPON THE SIX WEEK I RECEIVED A PHONE CALL INFORMING ME THEY RECEIVED THE WRONG PARTS,AND IT WOULD TAKE SIX MORE WEEKS TO GET THE RIGHT PARTS.SIX WEEKS LATER THEY DELIVERED THE SOFA RECLINER,ONE WEEK LATER THE SAME ISSUES OCCURRED ALL OVER AGAIN.AT THAT TIME I WAS TOLD THEY WOULD MAKE ANOTHER SOFA RECLINER,AND THAT WOULD TAKE SIX MORE WEEKS,AND IN SIX WEEKS I RECEIVED A CALL TO INFORM ME THAT THIS SECOND NEW SOFA HAD A DEFECT AND TRIED TO GET ME TO ACCEPT IT.I REFUSED TO ACCEPT A DEFECTIVE SOFA RECLINER.I WAS TOLD IT WILL TAKE SIX MORE WEEKS TO MAKE ANOTHER SOFA RECLINER.AND NOW CLOSE TO A YEAR LATER I STILL HAVE A DEFECTIVE SOFA RECL

I BOUGHT AREA RUG FROM NBLIEBMAN ON 3/11/IT WAS DELIVERED ABOUT WEEKS LATERIT IS A SURYA GRS GRASSHOPPER 5X8, I PAID THE RUGS IS FALLING APARTI SHOULD OF CALLED RIGHT AWAY ,BUT I DIDN'TI CALLED AND SPOKE TO DIANE THE END OF MAY, THEY SENT A MAN OUT ON 6/4, HE TOOK PICTURES AND SAID THE RUG LOOKED DEFECTIVEDIANE CALLED MONDAY AND SAID SHE WOULD CALL ME BACK ON FRIDAYTHEN VINCE CALLED ME FRIDAY NIGHT AND SAID SOMETHING MUST OF HAPPENED WITH THE RUG, MAYBE MY SWEEPERHE HAD TO TALK TO THE GENERAL MANGERHE CALLED AGAIN ON SATURDAY AND SAID THEY WOULD TAKE THE RUG BACK BUT I WOULD BE CHARGE RESTOCKING FEE AND THAT THE RUG IS MADE OUT OF JUTE AND YOU SHOULD NOT RUN A SWEEPER OVER IT! HOW DO YOU CLEAN A RUG, NOTHING IS WRONG WITH MY SWEEPERI TOLD HIM TO DO WHAT HE NEEDS TO DO AND I WOULD FILE A COMPLAINT WITH Revdex.comTHE RUG IS STILL IN MY HOUSE WAITING FOR SOMEONE TO PICK IT UPI HAVE NEVER HEARD OF SUCH A THING THAT YOU CAN'T RUN A SWEEPER OVER A RUGTHEY SHOULD NOT SELL RUGS LIKE THATSO I'M OUT FOR A RUG THAT THEY SOLD ME THAT WAS BAD FROM THE STARTI SHOULD OF SAID THIS IS A BRAIDED RUG AND THE BRAIDS ARE COMING APART OR THE THREADS

We purchased a couch and love seat from N.BLeibman and both were delivered on January 27, The fabric we selected was a synthetic leather materialWe picked this fabric at the recommendation of the sales representativeWetold her that we had young children and cats and that we wanted a material that was very durable and easy to cleanThe delivery man told me that we had a few days to look everything over and see if there were any flawsHe told me to call the office if we noticed anything wrongWhen my husband and I inspected the items, we noticed some flawsThe cushions on the love seat (the ones you would sit on) are attached uneven so that the right side sticks out more than an inch further than the left sideIn addition, there were tiny Knicks in the fabric of the sofa on of the seats - it looked like the outer layer of fabric was picked off in those spotsI called N.BLeibman within hours of delivery to report these flaws and expressed my concern over the d

Having been out of the office for half of last week I do not have this customers issue solved as of yet however I was able to reach her today to discuss all of these issuesI have let her know I will personally be calling our rep at the warranty co to discuss this case to see if they could do more
for this customer as well as our rep at the manufacturer of this product-that we have sold many of over the years and haven't had these kinds of issues with to see what they may be able to work out for usI explained that I would be able to follow up with her with some kind of resolution by Friday of this upcoming week Aug 29. At N B Liebman our customers are our top priority and we do take any complaint very seriously and do our best to work out an agreeable solutionI will update with you by Friday as wellAllyson

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

we have been working with the manufacturer to replace the sofa, we take our customers satisfaction very seriously and try to get issues resolved asap, however in a case like this when the manuf lets us down by sending incorrect parts-and in this case also longer delays than usual it does...

understandably lead to a customer loosing faith in it- We have spoken with this customer and offered to have them either come in and  reselect something else or we will arrange to come out to pick up the product and refund the full purchase  price. The customer has let us know he would just like to return and get the full refund so we will be making arrangements to do so. We have made customer aware of the time frame to get this complete.

We have spoken with [redacted] on Jan 2, have authorized and made arrangements to pick up her chair on Thursday Jan 8 2015, for a full refund of her disputed amount of $809.05, which will be credited on her credit card after the chair is back in our building, Our office manager has been asked to give...

[redacted] a follow up phone call after crediting her card. If you need any additional information please let me know. Allyson L[redacted]

After leaving a phone msg for the customer 2/11,2016 I, received a return call from her husband stating she would prefer I deal with him on this issue. After discussing all the issues and concerns I let him know I would need to review and get back to him with a resolution the following week. I...

followed back up this afternoon 2/16/2016 to work out details of a reselection, They will make an appointment at their convenience  with the store manager so he could  work with them personally in selecting a suitable replacement. I gave him the store mgr's contact info as he would prefer to call him instead of the manager calling them. At this time we will wait for the customers to come in and work with our manager, however customer said he was satisfied with this solution.

Review: On Monday December 23, 2013, we stopped at N.B. Liebman to took at family room furniture. We were greeted by a sales lady, ([redacted]).....she was pleasant and took us through the store. As we were in the Clearance Section, we saw two pieces we might be interested in. A motorized reclining Loveseat and a Chair and a half.... The chair was not motorized and we were doubtful with purchasing it, but we very much liked the matching loveseat. She showed us several other chairs and loveseats in their showroom, but convinced us that there was nothing wrong with the clearance chair.

The chair has a pull grip inside between the arm and the seating area, it was very difficult to pull and open the chair into a reclining position, I personally couldn't do it, my husband was able to, but with difficulty. The saleslady said, it wasn't a problem, and it would loosen up with use. Again she stated there was nothing wrong with the chair and even if there was, they stand behind their product. We talked about the conditions of clearance merchandise and she said there were no returns or refunds, but if for some reason it didn't work out, we could exchange it for a non-clearance item because N.B. Liebman always stands behind their furniture. And again she stated there was nothing wrong with the chair, it was just discontinued. We purchased the loveseat and chair and also a curio cabinet (not from clearance). When I read the paperwork I asked again about exchanging it if we had a problem opening up the chair to a reclining position. She again stated there would be no problem. Now, I have to explain that at this time......she tells us that technically the store is closed, but we can hurry up and get this transaction closed...it was not late in the day, the store was closed because everything was getting marked down for some big clearance sale and everything in the store was on sale to make room for all new showroom items. I thought this was odd that we would be permitted in the store when it was closed, but the doors were not locked and no sign was on the door, and then I realized maybe that's why we hadn't noticed any other customers. She rushed us through the sale and didn't even have me come to the counter to go over the paperwork, then all of a sudden she was ready for my payment and pointed hurriedly at what I had to sign, again I asked about an exchange.....and again she showed me where I had to sign and it states, No Refunds, No Cancellations, No Service.....but, nothing about no exchanges, so we felt satisfied that there would be no issues if there was a problem. We had the furniture delivered and within days realized this chair is terribly unsafe.......not only because there is great difficulty in try to pull the release for the recliner, but because when you do get it in a reclining position the chair wobbles back and forth and feel as if it will topple over and when you try to get up the whole chair falls forward...throwing the person sitting on it to the floor. The chair can not be closed to an upright position once it reclines, until after you fall off of it and stand up and attempt to close the chair. Both my husband and myself have fallen forward off the chair and our cat was almost crushed by the chair as it toppled over. When I called the store, Monday January 13th, a week after having it delivered and tried to explain what the problem was and how unsafe the chair is, I was directed to customer service and a woman by the name of [redacted]. She didn't even listen to my safety concerns and promptly said it couldn't be exchanged. I explained what we had discussed with our salesperson, but she wasn't interested. I told her I did not want my money back, but that the chair was unusable and dangerous and we only wanted to come in a select another chair....any chair. We're afraid someone is going to be hurt if they sit on this chair. She finally said she would have the store manager call me back.....I waited and waited, but received no call. I finally tried to call again....and again I was told he would call back. After not receiving any calls, I again tried to call and was connected to [redacted], who said he was the store manager, but during the conversation he said he had already talked to the manager about this and they really had no intention of helping us with these issues. So, I'm not sure who the manager is or even if my issues were discussed and explained to the person in charge. What really upset me was that neither person I spoke too offered any form of an apology or showed any concern for our welfare or safety. They simply stated I was stuck with the chair and the reason being we got it as a great price. I explained that a great price has nothing to do with safety. I stated I would be contacting the Revdex.com, but they said there is nothing they can do.Desired Settlement: I do not want a refund. I would like to purchase a safe chair from their store and exchange it for the very unsafe one they pushed on us. A apology for their rudeness and avoidance during my calls would be appreciated, but I'm more concerned with the safety of my family and a chair that our family can enjoy.

Business

Response:

Thank You for sending this 'second notice" as I have no record of ever getting the first one. This customer sent in a letter to us and I spoke with her on friday 1/24, after hearing her issues we were able to bend our rules to allow them to come in and reselect to another set of furniture, I had scheduled them to work with one of our managers to be sure they would get the help they needed to reselect a group better suited to their needs. They were in last evening and have an order placed for a different set, they will continue to use what is in their home until the new items arrive-at that time we will deliver the new and pick up the other pieces for return. Any other questions or issues please let me know

[redacted] ###-###-####

Review: I bought a sectional from NB Liebman (NBL) in one year I had issuesI bought the sectional in April 2013, delivered June I bought a [redacted] Warranty tooOctober I had a seam failure which NBL repairedIn July I had another hole near a different cushionI called [redacted] and was denied because it was stress tear and they only cover accidental tears not manufacturing failuresI called NBL and spoke to the Sales Manager who told me microfiber doesnt stretch and cause stress tearsShe recommended that I call NBL customer service rep, Diana, to ask if there was anything NBL could do for meI spoke to Diana about the hole and another issue with a cushion that dropped the filling to the bottomShe told me I was out of warranty and to call an outside repairmanIn talking to her about [redacted], Diana said [redacted] only covers accidental punctures or if my child was running a car over the furniture and the toy caused a tear in the fabricShe was going to talk to the GM and see if there was anything they could do for meIn a follow up call she told me the GM said there was nothing they could do to repair the hole since it was out of the labor warrantyShe said it looked like a traumatic incident and not a fabric failureShe recalled me telling her my child tore the fabric with a toyI stopped her and told her she was putting her words in my mouth, I never said that was how it got tornI reminded her she said that to me about instances where [redacted] might cover a tearI dont know how it got torn, I only saw it when I was vacuuming itDiana said they contacted the manufacturer and can't even order the fabric to do the repairI asked her if they cant order the fabric how will her outside repairman be able toDiana said they probably wont be able to and will have to do a patchThe GM has agreed to replace the other cushion and have it installed at their costWhen I picked up the cushion it was a bag of stuffing and I found out it will be repaired at my costDesired Settlement: If they want to stand behind their products and customer service they could pay to have these repairs done by the outside repair service that they so highly recommended to meHow pathetic I am one month out of their warranty and my sectional has what they call a failure in fabric and yet they wont fix it and claim they cant even order the fabric to fix itI would think a sectional that cost over a thousand dollars would hold up longer than one yearI will not recommend NBL to anyone
Business
Response:
Having been out of the office for half of last week I do not have this customers issue solved as of yet however I was able to reach her today to discuss all of these issuesI have let her know I will personally be calling our rep at the warranty co to discuss this case to see if they could do more for this customer as well as our rep at the manufacturer of this product-that we have sold many of over the years and haven't had these kinds of issues with to see what they may be able to work out for usI explained that I would be able to follow up with her with some kind of resolution by Friday of this upcoming week Aug At N B Liebman our customers are our top priority and we do take any complaint very seriously and do our best to work out an agreeable solutionI will update with you by Friday as wellAllyson

Review: The establishment failed to notify me that my original furniture order could not be fulfilled within a reasonable period of time. Only after repeated requests for a status on the outstanding portion of my order was I finally told that one of the items was discontinued. In retrospect, I should have cancelled the order since the piece which was unavailable was the chair which matched the couch. I then discovered that one of the other occasional chairs was defective. I went to the store with the chair and explained that situation. I was told that they would repair the chair for me and that they would get back to me in approximately a week. I followed up 3 weeks later for a status and was told that the chair could not be fixed. I asked for either another chair or a refund of the purchase price. I reminded them of the inconvenience and problems with the original order and was assured that they would straighten this out for me. ANother month has now passed and I have heard nothing, they still have the chair and I feel that I have no option but to solicitor your assistance in having justice served. Their incessant commercials about how wonderful their service is extremely aggrevating as what they say and what they do are polar opposites. Thanking you in advance for your intervention and assistance. I have a written chronology of this entire situation and would be happy to provide any additional infromation that you may need to properly review and determine further action.

Most Sincerely and Gratefully Submitted,

[redacted]Desired Settlement: Given the circumstances of this entire transaction, I would appreciate if the store would credit my credit card for the cost of the chair which they have had in their possession for 6 weeks now. I will never set foot in either of their stores since they have unnecessarily caused me so much time and inconveneince. In summary, this entire situation has been a ridiculous experience.

Business

Response:

Was able to connect with this customer yesterday 3/18/2013, we are sending her a refund for the cost of the chair as requested.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I was contacted and told that check, which is rightfully owed, is being issued to me. Unfortunately, when the original part of my order which was not available I was also told that I would be reimbursed and it took repeated calls and approximately a month for that to happen. Based on past experience, I would very much appreciate if you would diary this matter another 2 weeks then contact me again to confirm that the store is actually doing what they claim they will be to make this right. I sincerely appreciate your assistance with this matter. Sadly, I felt I had no alternative but to solicit help from an obejctive third party to force this esatablishment to do what they should have done long ago. Please let me know if you need further details and I would be glad to comply. Thank you, again.

Regards,

The establishment failed to notify me that my original furniture order could not be fulfilled within a reasonable period of time. Only after repeated requests for a status on the outstanding portion of my order was I finally told that one of the items was discontinued. In retrospect, I should have cancelled the order since the piece which was unavailable was the chair which matched the couch. I then discovered that one of the other occasional chairs was defective. I went to the store with the chair and explained that situation. I was told that they would repair the chair for me and that they would get back to me in approximately a week. I followed up 3 weeks later for a status and was told that the chair could not be fixed. I asked for either another chair or a refund of the purchase price. I reminded them of the inconvenience and problems with the original order and was assured that they would straighten this out for me. ANother month has now passed and I have heard nothing, they still have the chair and I feel that I have no option but to solicitor your assistance in having justice served. Their incessant commercials about how wonderful their service is extremely aggrevating as what they say and what they do are polar opposites. Thanking you in advance for your intervention and assistance. I have a written chronology of this entire situation and would be happy to provide any additional infromation that you may need to properly review and determine further action.

Most Sincerely and Gratefully Submitted,