To whom it may concern:Complaint ID [redacted] Thank you for the informationWe have actually been in contact with Ms [redacted] on a number of occasions before this complaint came inThe hardest part in dealing with this complaint has been getting a hold of Ms***Our claims department made contact with Ms [redacted] on 11/7/and then I also made a follow up phone call on 11/11/when she let me know she did talk to the claims department Mr***She also informed me that she would be meeting him either the 11/or 11/Mr [redacted] has been trying to get a hold of Ms [redacted] to set a time to come out to her residence to inspect and take care of the situation and has not had any luck once againAlso we have not received any calls in the office from her eitherI have the claims supervisor Mr [redacted] that is going to make a trip out to the address provided on 11/14/to finally get this situation resolved.Please let me know if you need any further information [redacted] Office Manager [redacted]
Ms [redacted] , After reviewing all the information, I am sorry that you feel you were followed or stalked but I truly believe it was just a coincidenceThe drivers do not know how long anyone is parked in the fire lane but per the agreements we have with all our complexes we are required to keep them clearIt is against the law to park in a fire laneAlso yes it is a federal offense to make a copy of a military ID but the only ID attached to our paperwork is a California IDThe releasing agent needed to see a military ID in order to give a 10% military discount Which brings me to the overcharge issue; you were charged $($for the tow and $for day of storageThis charge is applicable as soon as vehicle hits the storage locationThere is also an afterhours gate fee of $97.50) which is the full price for a vehicle picked up after hours, within the first hoursThen when a military ID was shown, a reimbursement of 10% was issued back to you card of $I am sorry that you had to wait hours to get your vehicle back but everything afterhours is by appointment only and that was the soonest a releasing agent was able to get to the storage yard to assist you instead of having you just standing there waitingWe do not require our releasing agent to give out their last name for safety reasons and confidentiality; he did provide his first name and also put it on the invoice for you and for management to know who did the releaseI am sorry for the inconvenience but we are just keeping the fire lanes clear for emergency vehicles and at this time we will not be providing a refund [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I called Mr. [redacted] on 1/5/18 and left 2 voicemails at two different times in order to find out about the issue he has a complaint about. I left 2 voicemails with my name, contact number at my office and my hours of operation. I also left 3 messages with the owner (Ms. [redacted] ) of the vehicle... that was present at the service. I left 2 voicemails on 1/5/18 with my name, contact information and hours of operation to speak with her. I also called her today 1/9/18 and left another voicemail my contact information. I have not received any call backs from either party concerning this claim.
To whom it may concern: I [redacted] Office Manager made contact with Ms [redacted] and set a appointment for Tuesday 11/18/at 2pm for my head claims adjuster to meet with her [redacted] t met with Ms [redacted] on the 18th at 2pm and inspected the vehicle and explained to her that the tool that we used to open her vehicle could not cause the damage she claimsAlso [redacted] called a Master Tech from Bill's Complete Auto a AAA approved repair shop well he was with Ms [redacted] to double checkThe tech informed him that if the remote clicker opens the other doors and not that door that she's claiming we damaged then it's something internal in the door i.ewiring or wear and tear from ownerThe tool we used to open the door basically is like using your own finger, it was not put into the door panelingAll the driver did was use it like you would use your finger and flip the lock to open the door [redacted] asked Ms [redacted] to take the vehicle to a dealership for her own second opinion and if they claimed we caused the damage to have them call [redacted] and we would then go from there and take care of it if we were responsibleNeither I or [redacted] have heard anything from Ms [redacted] since.Please let me know if you need any further information
Mr***,I [redacted] @ NK Towing) personally spoke with you on October 10th in regards to this $invoice you said your Dad received and that you said you hadn't seenI informed you that NK Towing does not have any active invoices for your vehicleI also requested that you send a copy of this invoice to me so we can get to the bottom of this and gave you my email ( [redacted] ) and you said okaySo I was surprised to receive this notice from Revdex.com.In regards to your original invoice on September 17th, NK Towing was dispatched out to an accident involving carsThere was extensive clean up that resulted from the accident and we are obligated to clean up the debris from the accident and are responsible for collecting the fees for the time spent doing the extensive clean up from the owners of the parties involvedWe spilt the amount of the clean up between both vehicles involved in the accidentIn this situation you were not charged for the time it took to load up another vehicleYou were charged for the amount of the extensive clean up involved in the incidentSo somehow you were able to get away without paying all the fees owed, but we did not rebill or anything on this original invoice and counted it as a lose.Per California Vehicle Code (CVC) your vehicle was liened and although it was cancelled, a lien notice of a stored vehicle can still be mailed if the cancellation has not reached the department by the time you have picked up your vehicleThis lien notice states its purpose is to notify interested parties of a vehicle that is being stored based off the possession dateIf the registered owner has picked up the vehicle then the lien notice does not apply for storage being owedWith this being said we have not authorized anyone to collect any additional funds from you and we at NK Towing have not sent a notice to demand any paymentsMr [redacted] we still need a copy of this billThis is a serious accusation and we would like to see a copy of this bill so that we can look further into the matter and get this handled
To whom it may concern:Complaint ID [redacted] Thank you for the informationWe have actually been in contact with Ms [redacted] on a number of occasions before this complaint came inThe hardest part in dealing with this complaint has been getting a hold of Ms***Our claims department made contact with Ms [redacted] on 11/7/and then I also made a follow up phone call on 11/11/when she let me know she did talk to the claims department Mr***She also informed me that she would be meeting him either the 11/or 11/Mr [redacted] has been trying to get a hold of Ms [redacted] to set a time to come out to her residence to inspect and take care of the situation and has not had any luck once againAlso we have not received any calls in the office from her eitherI have the claims supervisor Mr [redacted] that is going to make a trip out to the address provided on 11/14/to finally get this situation resolved.Please let me know if you need any further information [redacted] Office Manager [redacted]
Ms [redacted] , After reviewing all the information, I am sorry that you feel you were followed or stalked but I truly believe it was just a coincidenceThe drivers do not know how long anyone is parked in the fire lane but per the agreements we have with all our complexes we are required to keep them clearIt is against the law to park in a fire laneAlso yes it is a federal offense to make a copy of a military ID but the only ID attached to our paperwork is a California IDThe releasing agent needed to see a military ID in order to give a 10% military discount Which brings me to the overcharge issue; you were charged $($for the tow and $for day of storageThis charge is applicable as soon as vehicle hits the storage locationThere is also an afterhours gate fee of $97.50) which is the full price for a vehicle picked up after hours, within the first hoursThen when a military ID was shown, a reimbursement of 10% was issued back to you card of $I am sorry that you had to wait hours to get your vehicle back but everything afterhours is by appointment only and that was the soonest a releasing agent was able to get to the storage yard to assist you instead of having you just standing there waitingWe do not require our releasing agent to give out their last name for safety reasons and confidentiality; he did provide his first name and also put it on the invoice for you and for management to know who did the releaseI am sorry for the inconvenience but we are just keeping the fire lanes clear for emergency vehicles and at this time we will not be providing a refund [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I called Mr. [redacted] on 1/5/18 and left 2 voicemails at two different times in order to find out about the issue he has a complaint about. I left 2 voicemails with my name, contact number at my office and my hours of operation. I also left 3 messages with the owner (Ms. [redacted] ) of the vehicle... that was present at the service. I left 2 voicemails on 1/5/18 with my name, contact information and hours of operation to speak with her. I also called her today 1/9/18 and left another voicemail my contact information. I have not received any call backs from either party concerning this claim.
To whom it may concern: I [redacted] Office Manager made contact with Ms [redacted] and set a appointment for Tuesday 11/18/at 2pm for my head claims adjuster to meet with her [redacted] t met with Ms [redacted] on the 18th at 2pm and inspected the vehicle and explained to her that the tool that we used to open her vehicle could not cause the damage she claimsAlso [redacted] called a Master Tech from Bill's Complete Auto a AAA approved repair shop well he was with Ms [redacted] to double checkThe tech informed him that if the remote clicker opens the other doors and not that door that she's claiming we damaged then it's something internal in the door i.ewiring or wear and tear from ownerThe tool we used to open the door basically is like using your own finger, it was not put into the door panelingAll the driver did was use it like you would use your finger and flip the lock to open the door [redacted] asked Ms [redacted] to take the vehicle to a dealership for her own second opinion and if they claimed we caused the damage to have them call [redacted] and we would then go from there and take care of it if we were responsibleNeither I or [redacted] have heard anything from Ms [redacted] since.Please let me know if you need any further information
Mr***,I [redacted] @ NK Towing) personally spoke with you on October 10th in regards to this $invoice you said your Dad received and that you said you hadn't seenI informed you that NK Towing does not have any active invoices for your vehicleI also requested that you send a copy of this invoice to me so we can get to the bottom of this and gave you my email ( [redacted] ) and you said okaySo I was surprised to receive this notice from Revdex.com.In regards to your original invoice on September 17th, NK Towing was dispatched out to an accident involving carsThere was extensive clean up that resulted from the accident and we are obligated to clean up the debris from the accident and are responsible for collecting the fees for the time spent doing the extensive clean up from the owners of the parties involvedWe spilt the amount of the clean up between both vehicles involved in the accidentIn this situation you were not charged for the time it took to load up another vehicleYou were charged for the amount of the extensive clean up involved in the incidentSo somehow you were able to get away without paying all the fees owed, but we did not rebill or anything on this original invoice and counted it as a lose.Per California Vehicle Code (CVC) your vehicle was liened and although it was cancelled, a lien notice of a stored vehicle can still be mailed if the cancellation has not reached the department by the time you have picked up your vehicleThis lien notice states its purpose is to notify interested parties of a vehicle that is being stored based off the possession dateIf the registered owner has picked up the vehicle then the lien notice does not apply for storage being owedWith this being said we have not authorized anyone to collect any additional funds from you and we at NK Towing have not sent a notice to demand any paymentsMr [redacted] we still need a copy of this billThis is a serious accusation and we would like to see a copy of this bill so that we can look further into the matter and get this handled