Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I am in total disagreement with the statements provided by Krystal Pools.FirstI never stated my Husband put all the chemicals in at one time We read the directions Carefully several times, and We added the Chemicals as instructed, over a day period.We still had some of the chemicals left just not ALL of the Chemicals there is a definite error in communication on this part of Krystal Pools statement.In the Statement, where Krystal Pools states I called and was Berate to an employee, the person on the other end of the phone never stated her name until I had to ask whom I was speaking to, because I could tell the salesperson did not know what I was speaking of.Also, I have a difficult time believing my husband spoke of me spending to much money on the poolI usually do not by the Pool Supplies, Ever! It's not my Toy, it's my husbands.We Have been told and Guaranteed twice now, that the Sand Filter would fit to our poolMy Husband is a very bright man, and if he says the hose and hose attachments do not fit our pool system, he would not lie.My Husband had decided that if the filter was better, and he would have less maintenance, we would keep the Filter system, because it wasnt going to make any sense to return it for a $stocking Fee.When I called the following day stating that the Filter did not fit or would work to our pool system, My husband even commented to tell Krystal Pools if they were so sure, they could come to our house (min.) away and see for themselves, they declined.From what I understand by the consumers rights laws, if a product does not work, fit, or is broken, wrong item, etc, the consumer has the right for a Full Refund or Exchange.As Far as the itemized receipt, No I have not been back to the storeThey can mail itthe receipt is not the main complaint.The Main complaint is being sold a product of $ guaranteed to work, then having the Product Not Work, or Fit to what we we needed.I believe someone needs to look up and read the Consumer Rights Laws, and "Anyone" that is familiar with the Filter system which was sold to us, is welcome to come by our home, and see for themselves.I still requesting a Full Refund for the System that does not work, or have someone from the store to come to our home (min from store).If Krystal Pools can make it work or fit, we will pay an installation Fee of $ which is 25% of $ (not $65.) That way everyone is satisfied and Fair.Sincerely, [redacted]
First of all... there is a sign in Red Letters on the counter taped stating " ATTENTION: WHEN YOU HAVE A RETURN, IT NEEDS TO BE WITHIN 7 DAYS OF RECEIPT , AND RECEIPT ON HAND! THERE IS A 25% RESTOCKING FEE!This customer has a target or a walmart type pool, which comes with a cartridge...
filter. We have an Hayward Pump and Filter that comes with adjustable parts to fit and made for INTEX pools.Her husband was in at an earlier time , and was complaining how his wife is spending too much for the pool. So when his wife came in, she was complaining how even when we tested the water and gave him the print out on how to administer the product as directed. She stated that her husband dumped all the chemicals in at one time. Ken talked to the husband a while ago and said a sand filter would be better and could keep the pool cleaner and that we carried a filter system for intex pools that has parts that could adjust to any intex pool. The young boy that was with her even said before she bought anything kept saying ...."Shouldn't you talk as him first?" She stated no, I'm getting it .Our store Policy is stated on the counter for all to see. You can't miss it. And it's stated in ALL CAPITAL RED LETTERS .I , Mary The owner , never stated to her on the phone that she could not get an itemized list of what she purchased. I wasn't there at the time of purchase, I got there in time to load it in her vehicle. She laughed , smiled , and shook my hand . I truly belief that the system was right; Her husband either didn't know how to hook it up and didn't follow the directions, just like he didn't follow directions on putting the chemicals in their pool , and was probably upset that she spent yet more money.If she wants an itemize list , I will have Crystal make her one up and mail it to her . Or she can pick it up.We are very customer oriented and we do demand customer service, but we have policies that must be met as well. This is the sales associate, that handled the transaction referenced in complaint #[redacted]The customer came in on May 13th, 2016 to re-purchase the opening chemicals for her pool. The reason for her visit, was she claimed her husband (who had come in and purchased chemicals on 4/23/16) had not followed the given instructions for the opening of their pool. Rather, he had dumped all of the chemicals in at once, causing severe imbalance and she was trying to correct it. A water sample was taken and tested and all necessary chemicals were bought and explained. A chemical sheet was given for reference as to how to administer them.The customer then began questioning about filter systems, I informed her we did not carry the cartridge filters, only sand filters as they are better for your system and last longer. I did inform her, that her husband had asked about them when he was in on April 23rd.She said she would take one, and the sand to go with it. I asked her if she was sure, and if she wanted to check with her husband first, she said no. Her grandson also asked her if she thought she should first check with her husband, and again, she said no.I got her pool size information to assure it was the correct size, got the pump, and rang her up for that as well as a bag of sand.She paid for the items, and at that point the owner came in and they further discussed the benefits of sand filters.She further questioned about magnetic lights for her pool, tiki torches as well as a fountain for the center and asked that I get the pricing and call her with it. We then loaded her sand, she thanked us and left the store. Roughly 3 hours later, the customer called the store informing me her husband was agitated she had spent so much money, and was demanding she return the filter system. I told her I would be happy to do the return, however we do charge a 25% restocking fee. She became irate and demanded to speak to the owner. I put the owner on the phone, who reiterated exactly what I had already told her. Two days later, she called the store berating the other employee, who had not even been present on the day of the transaction claiming the filter did not fit her pool. Which is impossible, as it is universal for all INTEX pools. She was again told, there is a 25% restocking fee if she wishes to bring the item back. She informed the employee she had been in contact with her attorney, and they advised her she must be given an itemized receipt. Again, that employee had not been present on the date of the transaction and had no way of knowing what items the customer had bought. She was advised to call back on Monday morning, when I would be available to type out a receipt for her.She did not call back, nor has she returned any of the 3 calls I have made to resolve the receipt issue. As of 5/24/2016, the customer has not returned the item nor has she come to the store to get an itemized receipt.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]I am in total disagreement with the statements provided by Krystal Pools.First. I never stated my Husband put all the chemicals in at one time.
We read the directions Carefully several times, and We added the Chemicals as instructed, over a 3 day period.We still had some of the chemicals left just not ALL of the Chemicals. there is a definite error in communication on this part of Krystal Pools statement.In the Statement, where Krystal Pools states I called and was Berate to an employee, the person on the other end of the phone never stated her name until I had to ask whom I was speaking to, because I could tell the salesperson did not know what I was speaking of.Also, I have a difficult time believing my husband spoke of me spending to much money on the pool. I usually do not by the Pool Supplies, Ever! It's not my Toy, it's my husbands.We Have been told and Guaranteed twice now, that the Sand Filter would fit to our pool. My Husband is a very bright man, and if he says the hose and hose attachments do not fit our pool system, he would not lie.My Husband had decided that if the filter was better, and he would have less maintenance, we would keep the Filter system, because it wasnt going to make any sense to return it for a $65. stocking Fee.When I called the following day stating that the Filter did not fit or would work to our pool system, My husband even commented to tell Krystal Pools if they were so sure, they could come to our house (10 min.) away and see for themselves, they declined.From what I understand by the consumers rights laws, if a product does not work, fit, or is broken, wrong item, etc, the consumer has the right for a Full Refund or Exchange.As Far as the itemized receipt, No I have not been back to the store. They can mail it. the receipt is not the main complaint.The Main complaint is being sold a product of $200 guaranteed to work, then having the Product Not Work, or Fit to what we we needed.I believe someone needs to look up and read the Consumer Rights Laws, and "Anyone" that is familiar with the Filter system which was sold to us, is welcome to come by our home, and see for themselves.I still requesting a Full Refund for the System that does not work, or have someone from the store to come to our home (10 min from store).If Krystal Pools can make it work or fit, we will pay an installation Fee of $50 which is 25% of $200. (not $65.) That way everyone is satisfied and Fair.Sincerely,[redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I am in total disagreement with the statements provided by Krystal Pools.FirstI never stated my Husband put all the chemicals in at one time We read the directions Carefully several times, and We added the Chemicals as instructed, over a day period.We still had some of the chemicals left just not ALL of the Chemicals there is a definite error in communication on this part of Krystal Pools statement.In the Statement, where Krystal Pools states I called and was Berate to an employee, the person on the other end of the phone never stated her name until I had to ask whom I was speaking to, because I could tell the salesperson did not know what I was speaking of.Also, I have a difficult time believing my husband spoke of me spending to much money on the poolI usually do not by the Pool Supplies, Ever! It's not my Toy, it's my husbands.We Have been told and Guaranteed twice now, that the Sand Filter would fit to our poolMy Husband is a very bright man, and if he says the hose and hose attachments do not fit our pool system, he would not lie.My Husband had decided that if the filter was better, and he would have less maintenance, we would keep the Filter system, because it wasnt going to make any sense to return it for a $stocking Fee.When I called the following day stating that the Filter did not fit or would work to our pool system, My husband even commented to tell Krystal Pools if they were so sure, they could come to our house (min.) away and see for themselves, they declined.From what I understand by the consumers rights laws, if a product does not work, fit, or is broken, wrong item, etc, the consumer has the right for a Full Refund or Exchange.As Far as the itemized receipt, No I have not been back to the storeThey can mail itthe receipt is not the main complaint.The Main complaint is being sold a product of $ guaranteed to work, then having the Product Not Work, or Fit to what we we needed.I believe someone needs to look up and read the Consumer Rights Laws, and "Anyone" that is familiar with the Filter system which was sold to us, is welcome to come by our home, and see for themselves.I still requesting a Full Refund for the System that does not work, or have someone from the store to come to our home (min from store).If Krystal Pools can make it work or fit, we will pay an installation Fee of $ which is 25% of $ (not $65.) That way everyone is satisfied and Fair.Sincerely, [redacted]
First of all... there is a sign in Red Letters on the counter taped stating " ATTENTION: WHEN YOU HAVE A RETURN, IT NEEDS TO BE WITHIN 7 DAYS OF RECEIPT , AND RECEIPT ON HAND! THERE IS A 25% RESTOCKING FEE!This customer has a target or a walmart type pool, which comes with a cartridge...
filter. We have an Hayward Pump and Filter that comes with adjustable parts to fit and made for INTEX pools.Her husband was in at an earlier time , and was complaining how his wife is spending too much for the pool. So when his wife came in, she was complaining how even when we tested the water and gave him the print out on how to administer the product as directed. She stated that her husband dumped all the chemicals in at one time. Ken talked to the husband a while ago and said a sand filter would be better and could keep the pool cleaner and that we carried a filter system for intex pools that has parts that could adjust to any intex pool. The young boy that was with her even said before she bought anything kept saying ...."Shouldn't you talk as him first?" She stated no, I'm getting it .Our store Policy is stated on the counter for all to see. You can't miss it. And it's stated in ALL CAPITAL RED LETTERS .I , Mary The owner , never stated to her on the phone that she could not get an itemized list of what she purchased. I wasn't there at the time of purchase, I got there in time to load it in her vehicle. She laughed , smiled , and shook my hand . I truly belief that the system was right; Her husband either didn't know how to hook it up and didn't follow the directions, just like he didn't follow directions on putting the chemicals in their pool , and was probably upset that she spent yet more money.If she wants an itemize list , I will have Crystal make her one up and mail it to her . Or she can pick it up.We are very customer oriented and we do demand customer service, but we have policies that must be met as well. This is the sales associate, that handled the transaction referenced in complaint #[redacted]The customer came in on May 13th, 2016 to re-purchase the opening chemicals for her pool. The reason for her visit, was she claimed her husband (who had come in and purchased chemicals on 4/23/16) had not followed the given instructions for the opening of their pool. Rather, he had dumped all of the chemicals in at once, causing severe imbalance and she was trying to correct it. A water sample was taken and tested and all necessary chemicals were bought and explained. A chemical sheet was given for reference as to how to administer them.The customer then began questioning about filter systems, I informed her we did not carry the cartridge filters, only sand filters as they are better for your system and last longer. I did inform her, that her husband had asked about them when he was in on April 23rd.She said she would take one, and the sand to go with it. I asked her if she was sure, and if she wanted to check with her husband first, she said no. Her grandson also asked her if she thought she should first check with her husband, and again, she said no.I got her pool size information to assure it was the correct size, got the pump, and rang her up for that as well as a bag of sand.She paid for the items, and at that point the owner came in and they further discussed the benefits of sand filters.She further questioned about magnetic lights for her pool, tiki torches as well as a fountain for the center and asked that I get the pricing and call her with it. We then loaded her sand, she thanked us and left the store. Roughly 3 hours later, the customer called the store informing me her husband was agitated she had spent so much money, and was demanding she return the filter system. I told her I would be happy to do the return, however we do charge a 25% restocking fee. She became irate and demanded to speak to the owner. I put the owner on the phone, who reiterated exactly what I had already told her. Two days later, she called the store berating the other employee, who had not even been present on the day of the transaction claiming the filter did not fit her pool. Which is impossible, as it is universal for all INTEX pools. She was again told, there is a 25% restocking fee if she wishes to bring the item back. She informed the employee she had been in contact with her attorney, and they advised her she must be given an itemized receipt. Again, that employee had not been present on the date of the transaction and had no way of knowing what items the customer had bought. She was advised to call back on Monday morning, when I would be available to type out a receipt for her.She did not call back, nor has she returned any of the 3 calls I have made to resolve the receipt issue. As of 5/24/2016, the customer has not returned the item nor has she come to the store to get an itemized receipt.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]I am in total disagreement with the statements provided by Krystal Pools.First. I never stated my Husband put all the chemicals in at one time.
We read the directions Carefully several times, and We added the Chemicals as instructed, over a 3 day period.We still had some of the chemicals left just not ALL of the Chemicals. there is a definite error in communication on this part of Krystal Pools statement.In the Statement, where Krystal Pools states I called and was Berate to an employee, the person on the other end of the phone never stated her name until I had to ask whom I was speaking to, because I could tell the salesperson did not know what I was speaking of.Also, I have a difficult time believing my husband spoke of me spending to much money on the pool. I usually do not by the Pool Supplies, Ever! It's not my Toy, it's my husbands.We Have been told and Guaranteed twice now, that the Sand Filter would fit to our pool. My Husband is a very bright man, and if he says the hose and hose attachments do not fit our pool system, he would not lie.My Husband had decided that if the filter was better, and he would have less maintenance, we would keep the Filter system, because it wasnt going to make any sense to return it for a $65. stocking Fee.When I called the following day stating that the Filter did not fit or would work to our pool system, My husband even commented to tell Krystal Pools if they were so sure, they could come to our house (10 min.) away and see for themselves, they declined.From what I understand by the consumers rights laws, if a product does not work, fit, or is broken, wrong item, etc, the consumer has the right for a Full Refund or Exchange.As Far as the itemized receipt, No I have not been back to the store. They can mail it. the receipt is not the main complaint.The Main complaint is being sold a product of $200 guaranteed to work, then having the Product Not Work, or Fit to what we we needed.I believe someone needs to look up and read the Consumer Rights Laws, and "Anyone" that is familiar with the Filter system which was sold to us, is welcome to come by our home, and see for themselves.I still requesting a Full Refund for the System that does not work, or have someone from the store to come to our home (10 min from store).If Krystal Pools can make it work or fit, we will pay an installation Fee of $50 which is 25% of $200. (not $65.) That way everyone is satisfied and Fair.Sincerely,[redacted]