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N M Electrical Services Reviews (14)

Thank you for your notificationWe have since responded to the customer's queryAfter speaking with the primary promoter of the party, as well as the event manager on-site, we are unable to accommodate a refund for the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is resolved Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Thank you for your reply, it is amazing it took you days to reply since the last email you sent. First you have attached and cited terms of agreement for Cravetickets.com not for BallDrop and as you stated on the email you sent me on 2/**/you are not affiliated and are to completely independent companies. I have also stated in previous email's that I do understand the policy of no returns and exchanges however. 1- no one check my ID - How do you know I am years old? The policy you attached says you have to be Do you simply trust a person to be because they accepted the agreementIt is illegal to not check ID because I could have been a minor that was allowed in the establishment where there is an open bar. 2- I don't see you mentioning the fact that you guys run out of VIP bracelets and that the GA line was moving much faster than the VIP lineIt is called VIP for a reason people in VIP are supposed to be let in before GAYou ran out of bracelets because it appeared you were giving bracelets to everyone.3- It is really rude for you to say if I wanted food I should have gone somewhere elseAnd by the way you are right food was supposed to be served 1st come st served between 9-but how am I supposed to take advantage of this when I arrive early to take advantage of every penny I spent and you guys don't open the door without any explanationCan you explain why the doors were closed? I would like to know the reason why I am having this long single sided argument with you. - You have not been in communication with meI have been trying to contact you and you haven't been respondingI requested a phone call by a manager or someone higher up to provide me with an explanation for why they think it is ok to do business like this when I did held my end of the deal and paid you. 5- Just like you are "in the business of negotiating rebate amount." I would also like to not be in the business of having people tell me what to do with my money and giving me the short end of the stickI still feel cheated as a costumer I feel you guys don't careAll you want is your money. Please come back to me with an actual resolution to my problem.
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- Josh at Helpdesk
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Thank you for finally replying to my email. While I understand you are two different companies, Cravetickets basically put the blame on you guys at Balldrop and said you guys will reach out to me, and I waited and nothing happened. I do not believe this is all you can do for me as I have been more than patient with both companies and you guys have made me wait days to get some type of responseWhen I purchased the tickets I went through BallDrop, when I received the tickets it was through Cravetickets so at some level you guys must work together and share client information. I would like for a manager or better yet the founder or CEO of Balldrop to call me and explain to me why they think it is okay to do business this wayWhen you go to the store and buy a bottle of vodka and pay for a whole bottle of vodka you don't expect to receive only half a bottle and be okay with it right? When you take a cab from Harlem and tell them to take you to Williamsburg you don't expect them to drive by Times Square and kick you out there, Do you? That is how cheated I feel and all you can do after days and dollars is I can give you for your troubles. There are no real apologies like, here are a couple of bottles for the alcohol you didn't get to consume and here is a paid reservation to a restaurant so you can eat the food you didn't get to eatThere is no here are complementary tickets for next year to anywhere you want because you are important as a client and your opinions matterNOTHING!this is unacceptable, I expect a call ASAP.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
***

We have processed a $refund per ticket per orderAttached, please see the statement from our processor, Authorize.net indicating the refundsWe now consider this case resolved and closed, as this was the desired outcome from the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Thank you for your reply.First of all, it is untrue that you do not discuss specific orders with anyone other then the buyerAlthough *** *** *** purchased the tickets, it was I who discussed upgrading to VIP seating with The Ball Drop customer servicesI have numerous emails to prove it. I notice that when it comes to upgrading tickets and spending additional money their are no issues regarding who is the "named buyer", but when it comes to acknowledging a complaint, all of a sudden it is not me who you would like to speak to.The reason I write to you instead of Miguel Such is because he is spanish, and does not speak englishIf you would prefer what he has to say be translated, that is not a problem, although you will find his opinion does not difer from mine.With regards to "nightclub seating" not meeting our expectations, the size of the cocktail table is not what we are concerned aboutWhat we find unacceptable is that there was nowhere for us to physically sit downRegardless of the type of seating or the size of the table that comes with it, VIP seating implies in no uncertain terms that you will have somewhere, anywhere, to actually sit! And I am not requesting a full refund, only the additional money paid to upgrade from general admision to VIP seating when seating was simply not providedSurely this is not an unreasonable request?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom It May Concern: Thank you for your complaint notificationDespite the customer's claims, we have been in e-mail correspondence with the customer regarding his claims and experience on board the Harbor Lights NYE cruise*** *** asserts in his claim to the Revdex.com that '[he was]
forced to wait outside in the frigid cold and told that [they] were not on the list and therefore NOT ALLOWED ON THE BOAT[THEY] showed [their] confirmation TO NO AVAIL.' Attached here, please find email correspondence with the customerPlease see in the email dated on Friday, January *** 2016, that customer clearly states, "** *** *** *** *** ** *** *** ** *** * *** *** *** *** *** ** ** * *** *** *** *** *** *** *** ** *** *** ** *** *** ***" Customer explicitly states in the email that eventually they were granted access onboard, despite claiming here that they were NOT allowed on the boatIn response to having to share the table, customer purchased SEATED VIP tiered tickets - seated VIP tickets include seats at a SHARED table - there were no private tables on this NYE cruise. On an email dated Tuesday, January *** 2016, after thoroughly de-briefing with our ground team, as well as our teams on the boat, we issued a response to *** ***'s initial claims and emailsUltimately, the customer was granted access on board, and had access to all the amenities included in his ticket typeHowever, to put our best foot forward, we did offer a 25% rebate, as customer did initially deal with some mishaps getting on board, and some confusion about the table and seatingThe 25% reflects the difference between General Admission, and Seated VIP tiered tickets which the customer purchased. Customer immediately rejected our 25% refund offer, demanding a full refund, even though the customer was allowed on the vessel and partook in the entire partyAll amenities were available to all guests - complementary food, open bar, DJ, dance floor, and customer did have a table/seating SHARED (though that is what the customer purchased), however we did still offer a 25% rebate. Furthermore - on an email dated Friday, February *** 2016, customer emailed again, claiming now that he is seeking a 125% refund of the prices paid, despite the fact that he was in attendance of the entire party. Unfortunately we cannot be held responsible for customer's overall opinion of the eventWe tried to put our best foot forward in offering a 25% rebate to the customer, even though we did provide all amenities included with the customer's ticket typeWe are unable to accommodate any refund greater than 25% (less service / delivery fees), let alone 125% rebate for the customer's night ... As you can see the evidence from the emails, the customer DID have access to the party, and we DID offer a compensation which the customer denied. Should you have any further questions or concerns, please feel free to reach us here at any time Thank you for your time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

To Whom It May Concern:Thank you for your Revdex.com Complaint notificationWe have been in correspondence with this customerWe are aware there was a delay with the door at our NYE party at ***Due to circumstances beyond our control, there was a delay in getting the doors open. As per our
non-refundable ticket purchase terms of sale, it explicitly states that, 'the Venue reserves the right to make any changes it deems necessary to maintain customer safety and to provide reasonable servicesPurchase of this ticket is non-refundable for any reason including but not limited to any dissatisfaction customer has with the event experience; waiting on line for admission; any changes in services including start and end times, venue's limits on complementary amenities such as menu selections and/or drink brands.' Purchase terms of sale have been included as an attachment. All customers must click and agree to these purchase terms in order to complete check outRegarding the complaints about the food, we do advertise that all food selection is complementary, on a first-come, first-served basisCustomer purchased tickets to a NYE party, and we always stress to our customer's that food served is light bites and appetizers, NOT a full mealIf customer wanted a NYE DINNER, customer should have purchased tickets to a different event. As we were aware of the delay and hold at the door, we did offer customer a $rebate on the ticket purchase - ticket price customer paid was $before any service and/or delivery feesAll service and delivery fees are non-refundable, for any reasonWe tried to put our best foot forward, and offer a $rebate, which amounts to approximately 21%Customer rejected our offer and is demanding a refund in the amount of $per ticketUnfortunately we cannot accommodate any refund greater than $Moreover, we are not in the business of negotiating rebate amount. Thank you for your timeShould you have any further questions or concerns, please feel free to reach us here at any time

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I have had to wait for 3 months for TheBallDrop to reply. I believe they only replied on the [redacted] of april, 3 months after asking me to allow up to two weeks for an answer to my complaint, because the Revdex.com contacted them.They say "[redacted]". I hardly classify this as VIP seating priced at $163 per person! 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is resolved.
Sincerely,
[redacted]

Thank you for your notification. We have since responded to the customer's query. After speaking with the primary promoter of the party, as well as the event manager on-site, we are unable to accommodate a refund for the customer.

Attached, please find a copy of our non-refundable ticket purchase terms of sale. Unfortunately we are unable to accommodate a refund.

On January [redacted], 2017, [redacted] contacted us regarding her dissatisfaction with the event she attended on New Year's Eve with her partner.  Simultaneously, while trying to resolve with the customer, she initiated a chargeback with her credit card company.  This forced us to cease...

communication with her directly and work with her bank + credit card to resolve the matter.  The bank and credit card company determined that she was not entitled to any refund and closed the matter in our favor. [redacted] purchased a Couple's VIP table at Dave & Buster's in NYC, that offered a table for she and her partner, open bar, champagne, DJ, mini buffet (menu listed on website as subject to change at the discretion of the venue) and access to games throughout the evening with the purchase of game/power card tickets once on-site.   The customer's complaint, on January [redacted], was that the food on the buffet was not as advertised.  We have confirmed with our staff, that evening, along with the venue, that the full menu was provided, as advertised.  We had over 1,000 guests in attendance that all received the amenities advertised.  The second complaint mentioned by the customer was regarding the long lines to access games throughout the venue.  If you attend this venue, on any weekend evening, there are always lines to use the amenities provided by the Venue.  It is important to note that this is not guaranteed, nor included in their package, only access to the game room was available and the customer had to purchase a 'power card' if he/she wanted to use the games that were available.  Lastly, the consumer stated she felt the venue was oversold in capacity for the event.  This is untrue and never under any circumstance do we oversell any venue for our events.  It is expected to be at the full capacity that evening, which will certainly provide for long waits to use the games.  We have been hosting the same event for over 5+ years and provide the same experience, each year.Ultimately, [redacted] received all of the advertised amenities, which were confirmed, by her bank + credit card company, that everything was provided that evening.  We do apologize that she was unhappy with her experience but cannot continue to debate the complaints with her.  She has contacted multiple agencies to complain, ultimately, to be told the same thing.  We hope this matter can be closed, as it has already been ruled by the credit card company as final and closed.

To Whom It May Concern, Thank you for the complaint notification. Since the complaint has been initiated, the customer has been refunded in full. We consider this matter closed. Should you have any further questions or concerns, please feel free to reach us at any...

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Address: 6824 12 Ave SW, Edmonton, Alberta, Canada, T6X 1K9

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+1 (780) 450-9161

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