N & M Transfer Co

Here is my personal experience and opinion of N & M Transfer.

This company says on their Web site, "On Time. We Guarantee It"

They also say, "All we ask is a chance to be as good as our word. Then we've got to deliver... our future is riding on it!"

Well, I hope a bit of their future relies on those of you reading this message. I bought shipping with Freightquote.com. The confirmation says one business day, and the Freightquote site said that they would be here this morning.

2:00 p.m. comes around, and they're still not here. I get a call from N&M and am told that they will not be coming today, and that they cannot provide the liftgate they promised.

So, I call good old N&M and ask about the guarantee. Guess what? There are lots of caveats. It won't be on time if you ask for a delivery appointment. And it's not going to be on time if you ask for something like a liftgate.

N&M told me, "Everybody knows that." Well, Freightquote didn't say anything about that...and the the N & M Transfer site doesn't say anything about that.

Instead, N & M's site shows a big map, promising one day delivery to my area. There are a lot of other promises, like "Direct Overnight Service to all points in Wisconsin, Michigan's Upper Peninsula, the Chicago/Rockford commercial zone, Central Illinois, the major markets in Minnesota, Eastern Iowa, and Indiana!"

At no point I can see is there any guidance saying that appointment or liftgates will mean delays. Instead, N & M's hidden caveats mean you shouldn't rely on their statements. For me, that means a problem during the busy Christmas season.

Now, N & M claims this is all Freightquote.com's problem. They say Freightquote should have warned me about the delays and problems with a liftgate. I don't know if that's true or not..,I just know that N&M Web site doesn't say anything about this.

Instead, the site promises overnight and says they guarantee it. But when the time came to deliver, N & M wasn't here... and the guarantee didn't mean anything.

If you see somebody reselling N & M's service, I personally feel you should chose another carrier.