Complaint: [redacted] I am rejecting this response because:first; thank you for your initial effort to fix this problem-there should be a pinnical award for the Revdex.com! This concerns Revdex.com complaint number [redacted] After your intervention, they finally delivered a package with the correct name and address; however, they sent the wrong item: instead of sending an alexa pure water filter system, they sent only a replacement filter with an invoice for $I purchased the filter for on 11/27/I instructed my daughter to send it back; I want my money backPlease help me end thisThanks again, Mary Carlsoncredit my visa in the amount of $immediately and send me proff of refund ASAP Regards, [redacted]
[redacted] I apologize for the delayDuring the time you ordered, there was a high demand for the foodWe have a shipping notice on the website to please allow 2-weeks for deliveryI show order # 3D- [redacted] was delivered on August 09, 2016: [redacted] Here is the tracking number for Order# [redacted] ordered May 01, and delivered May 10, 2016: [redacted] Please contact us at [redacted] If you have any further questions Thank You Infowars Customer Service
[redacted] We apologizeIt appears we reshipped a package on August 24, We were not aware you still had not received itPlease reach out o us at: [redacted] and verify your addressWe will be more than happy to send you the missing Survival Shield XThank YouInfowars Customer Service
*** I apologize for the inconvenienceI do see one of the reps have reached out to you via emailPlease check your email for a response form our teamPlease contact us at [redacted] For any future questions or concernsThank YouInfowars Customer Service
First let me start off by apologizing for the delay in responseThe food kits ship straight from the manufacturer and they were out of several of the food items that go in those kitsIn our Terms and Conditions it states:Backorders:If your order contains a pre-ordered item, or a back-ordered item, the entire order will ship once all items are in stockIf you would like to have a partial order shipped immediately, please contact our offices at [redacted] An additional shipping charge will apply for this instance.Shipping:Shipping charges are non-refundableInfowars Store reserves the right to deduct the actual cost of shipping from any returns/refunds of an item with a free shipping promotionCustomer is responsible for all freight charges for refused shipments and this will be added to the invoice totalFreight/insurance costs are prepaidAll items are shipped via USPS or UPSItems will normally be shipped within one week of receipt of order, though generally much soonerOut of stock items will be shipped according to availability of productDimensions/oversize weights are applied to freight charges when applicable.I searched through our email system and I was unable to locate the emails from youI apologize you felt ignoredThis was not our intention at allWe got extremely back logged due to the Infowars MoneyBombWe have all been working really hard to get caught upWe have recently hired more people to prevent this from happening in the future.I show your food shipped out several days agoThere are ways we can handle thisYou can keep the package and I will apply a discount to the order as an "I'm Sorry" from the company, or you can refuse the package once it arrives and we will refund your accountPlease contact me at my personal work email and let me know which option you chose: [redacted] I will keep an eye out for your emailOnce again, I am truly sorry for the delay/lack of response
I am so sorry for all the trouble you have been havingI am having one of my reps reach out to you right awayFor the trouble, I applied a $store credit to your account for a future orderWe apologize for all the trouble you have hadThank youInfowars Customer Service
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meIt was not a refund as I asked for the but business has fullfilled its original obligationI am glad that you can provide this service in the event a business is unwilling to answer customers directly Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me, if the filter is delivered to: [redacted] Regards, [redacted]
***, I sincerely apologize for the lack of response in a timely mannerI do see we have taken care of the missing itemFor the inconvenience, I applied a discount to your order and refunded your accountOnce again, I apologize for the lack of responseWe appreciate your supportThank YouInfowars
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am writing in regards to the below complaint # [redacted] There was a mistake on my part where the person receiving packages from InfoWars did not notify me of my Order's arrival on Aug 13th, and since I hadn't heard from InfoWars either, I filed a complaint against them on Aug 16thI apologize for that, and if I inadvertently caused problems for the company in questionI still would like it stated that InfoWars did not respond to any of my calls are emails, and that their communication and customer service is below poor, but I am withdrawing my request for a refund of my money and cancellation of my purchaseI did receive my order as described, and they may keep my moneyPlease let me know if there is any further action required from me Thank you
Complaint: [redacted] I am rejecting this response because: I sent customer service a jpg photo of the reshipped package that contained nothing but some stickers and a small constitution book in a padded envelopeAnd I just received a message that it had already been reshipped, which was referring to the package of stickers/book Regards, [redacted]
[redacted] I apologize for the missing items from your order as well as the inconvenienceAs stated on the product page as well as the confirmation email, the Super Blue Toothpaste ships from a separate locationWe have tried responding to the emails you sent us but they keep bouncing back saying your email address is not goodHere is the email address tied to those emails: [redacted] We will have the missing Knock Out shipped out to you as quickly as possibleYour Toothpaste will be shipping out soonOur fulfillment center is located in Houston and they are just now shipping things out today due to the HurricanePlease let me know if there is anything else we can help you withAgain, we apologize for the inconvenienceThank YouInfowars Customer Service
[redacted] I apologize for the delay in responseI do see we refunded you in full on August 23, Please contact us at [redacted] If you have any further questions Thank You Infowars Customer Service
Complaint: [redacted] I am rejecting this response because: Ongoing lies Regards, [redacted] Below is Infowars response giving out yet another bogus phone number for customer serviceI stated a refund nothing moreHave wasted so much energy on these two so called businessesNow out of the blue the products where shipped over night (Exaggerated and still no FedEx tracking #) suppose to refuse them and pay for shipping, petty as this, is its the principleDo not get me wrong I accept the apology, not a monsterIt is the cowardly way in which both of these company's handled thisJust so sadI will refuse product and expect a full refund of $ Ultimate concern are the products truly on there way?Thank you Revdex.com[redacted] < [redacted] > ***, The tracking number states it is suppose to be delivered todayOnce FedEx arrives with the package, please refuse the package so it will be returned to My Patriot SupplyAs soon as it is refu To [redacted] Oct at 6:AM ***, The tracking number states it is suppose to be delivered todayOnce FedEx arrives with the package, please refuse the package so it will be returned to My Patriot SupplyAs soon as it is refused, please let me know and I will issue the refund todayI will keep an eye out for your responseI also passed this email over to the tech department about the phone systemAnother number for customer service is [redacted] There is no extension needed for this numberI am truly sorry it took so long for your order to shipDuring the MoneyBomb we had so many orders for the storable foods, My Patriot Supply did not have the inventory to fill them allWe do not ship these items from our warehouse, so we did not know they sold out of productsOnce again I apologize.Thank YouInfowars- [redacted]
[redacted] We understand and we apologize once againPlease let us know if there is ever anything we can help you with.Thank YouInfowars Customer Service
[redacted] We do apologize for the inconvenience this has beenPlease email us at [redacted] We will give you the details needed to receive a signature plate for the book you purchasedThank YouInfowars Customer Service
Complaint: [redacted] I am rejecting this response because: I spent three weeks trying to get an answer as to why I hadn't received my orderFifteen minutes after filing this complaint I got email saying my order had been shippedI have received itThe original order confirmation email did mention that backordered items would be shipped laterHowever, I wasn't informed that the items were delayed until weeks later, after my order should have been receivedNo reputable company takes your money before they ship, but infowars didI have seen other complaints about this same issueI will never do business with them again Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Hello, We have reached out to you through the emails you sent usHere is the most recent one: " [redacted] I am reaching out to you in regards to the dispute you filed on the Gift card purchased for [redacted] Per [redacted] email from January 25th, the gift card: [redacted] is available in Roy's account via store credit This was sent to store credit whenever [redacted] redeemed it [redacted] can view this when logged into his account and can redeem the 50$ at check out whenever he is ready to purchase.Please let me know if you have further questions.For your convenience, I have sent this conversation over to your credit card companyThank you, [redacted]
Complaint: [redacted] I am rejecting this response because:first; thank you for your initial effort to fix this problem-there should be a pinnical award for the Revdex.com! This concerns Revdex.com complaint number [redacted] After your intervention, they finally delivered a package with the correct name and address; however, they sent the wrong item: instead of sending an alexa pure water filter system, they sent only a replacement filter with an invoice for $I purchased the filter for on 11/27/I instructed my daughter to send it back; I want my money backPlease help me end thisThanks again, Mary Carlsoncredit my visa in the amount of $immediately and send me proff of refund ASAP Regards, [redacted]
[redacted] I apologize for the delayDuring the time you ordered, there was a high demand for the foodWe have a shipping notice on the website to please allow 2-weeks for deliveryI show order # 3D- [redacted] was delivered on August 09, 2016: [redacted] Here is the tracking number for Order# [redacted] ordered May 01, and delivered May 10, 2016: [redacted] Please contact us at [redacted] If you have any further questions Thank You Infowars Customer Service
[redacted] We apologizeIt appears we reshipped a package on August 24, We were not aware you still had not received itPlease reach out o us at: [redacted] and verify your addressWe will be more than happy to send you the missing Survival Shield XThank YouInfowars Customer Service
*** I apologize for the inconvenienceI do see one of the reps have reached out to you via emailPlease check your email for a response form our teamPlease contact us at [redacted] For any future questions or concernsThank YouInfowars Customer Service
First let me start off by apologizing for the delay in responseThe food kits ship straight from the manufacturer and they were out of several of the food items that go in those kitsIn our Terms and Conditions it states:Backorders:If your order contains a pre-ordered item, or a back-ordered item, the entire order will ship once all items are in stockIf you would like to have a partial order shipped immediately, please contact our offices at [redacted] An additional shipping charge will apply for this instance.Shipping:Shipping charges are non-refundableInfowars Store reserves the right to deduct the actual cost of shipping from any returns/refunds of an item with a free shipping promotionCustomer is responsible for all freight charges for refused shipments and this will be added to the invoice totalFreight/insurance costs are prepaidAll items are shipped via USPS or UPSItems will normally be shipped within one week of receipt of order, though generally much soonerOut of stock items will be shipped according to availability of productDimensions/oversize weights are applied to freight charges when applicable.I searched through our email system and I was unable to locate the emails from youI apologize you felt ignoredThis was not our intention at allWe got extremely back logged due to the Infowars MoneyBombWe have all been working really hard to get caught upWe have recently hired more people to prevent this from happening in the future.I show your food shipped out several days agoThere are ways we can handle thisYou can keep the package and I will apply a discount to the order as an "I'm Sorry" from the company, or you can refuse the package once it arrives and we will refund your accountPlease contact me at my personal work email and let me know which option you chose: [redacted] I will keep an eye out for your emailOnce again, I am truly sorry for the delay/lack of response
I am so sorry for all the trouble you have been havingI am having one of my reps reach out to you right awayFor the trouble, I applied a $store credit to your account for a future orderWe apologize for all the trouble you have hadThank youInfowars Customer Service
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meIt was not a refund as I asked for the but business has fullfilled its original obligationI am glad that you can provide this service in the event a business is unwilling to answer customers directly Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me, if the filter is delivered to: [redacted] Regards, [redacted]
***, I sincerely apologize for the lack of response in a timely mannerI do see we have taken care of the missing itemFor the inconvenience, I applied a discount to your order and refunded your accountOnce again, I apologize for the lack of responseWe appreciate your supportThank YouInfowars
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am writing in regards to the below complaint # [redacted] There was a mistake on my part where the person receiving packages from InfoWars did not notify me of my Order's arrival on Aug 13th, and since I hadn't heard from InfoWars either, I filed a complaint against them on Aug 16thI apologize for that, and if I inadvertently caused problems for the company in questionI still would like it stated that InfoWars did not respond to any of my calls are emails, and that their communication and customer service is below poor, but I am withdrawing my request for a refund of my money and cancellation of my purchaseI did receive my order as described, and they may keep my moneyPlease let me know if there is any further action required from me Thank you
Complaint: [redacted] I am rejecting this response because: I sent customer service a jpg photo of the reshipped package that contained nothing but some stickers and a small constitution book in a padded envelopeAnd I just received a message that it had already been reshipped, which was referring to the package of stickers/book Regards, [redacted]
[redacted] I apologize for the missing items from your order as well as the inconvenienceAs stated on the product page as well as the confirmation email, the Super Blue Toothpaste ships from a separate locationWe have tried responding to the emails you sent us but they keep bouncing back saying your email address is not goodHere is the email address tied to those emails: [redacted] We will have the missing Knock Out shipped out to you as quickly as possibleYour Toothpaste will be shipping out soonOur fulfillment center is located in Houston and they are just now shipping things out today due to the HurricanePlease let me know if there is anything else we can help you withAgain, we apologize for the inconvenienceThank YouInfowars Customer Service
[redacted] I apologize for the delay in responseI do see we refunded you in full on August 23, Please contact us at [redacted] If you have any further questions Thank You Infowars Customer Service
Complaint: [redacted] I am rejecting this response because: Ongoing lies Regards, [redacted] Below is Infowars response giving out yet another bogus phone number for customer serviceI stated a refund nothing moreHave wasted so much energy on these two so called businessesNow out of the blue the products where shipped over night (Exaggerated and still no FedEx tracking #) suppose to refuse them and pay for shipping, petty as this, is its the principleDo not get me wrong I accept the apology, not a monsterIt is the cowardly way in which both of these company's handled thisJust so sadI will refuse product and expect a full refund of $ Ultimate concern are the products truly on there way?Thank you Revdex.com[redacted] < [redacted] > ***, The tracking number states it is suppose to be delivered todayOnce FedEx arrives with the package, please refuse the package so it will be returned to My Patriot SupplyAs soon as it is refu To [redacted] Oct at 6:AM ***, The tracking number states it is suppose to be delivered todayOnce FedEx arrives with the package, please refuse the package so it will be returned to My Patriot SupplyAs soon as it is refused, please let me know and I will issue the refund todayI will keep an eye out for your responseI also passed this email over to the tech department about the phone systemAnother number for customer service is [redacted] There is no extension needed for this numberI am truly sorry it took so long for your order to shipDuring the MoneyBomb we had so many orders for the storable foods, My Patriot Supply did not have the inventory to fill them allWe do not ship these items from our warehouse, so we did not know they sold out of productsOnce again I apologize.Thank YouInfowars- [redacted]
Complaint [redacted] I am rejecting this response because:I still have not got what I paid for, and it still has not shipped Regards, [redacted]
[redacted] We understand and we apologize once againPlease let us know if there is ever anything we can help you with.Thank YouInfowars Customer Service
[redacted] We do apologize for the inconvenience this has beenPlease email us at [redacted] We will give you the details needed to receive a signature plate for the book you purchasedThank YouInfowars Customer Service
Complaint: [redacted] I am rejecting this response because: I spent three weeks trying to get an answer as to why I hadn't received my orderFifteen minutes after filing this complaint I got email saying my order had been shippedI have received itThe original order confirmation email did mention that backordered items would be shipped laterHowever, I wasn't informed that the items were delayed until weeks later, after my order should have been receivedNo reputable company takes your money before they ship, but infowars didI have seen other complaints about this same issueI will never do business with them again Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Hello, We have reached out to you through the emails you sent usHere is the most recent one: " [redacted] I am reaching out to you in regards to the dispute you filed on the Gift card purchased for [redacted] Per [redacted] email from January 25th, the gift card: [redacted] is available in Roy's account via store credit This was sent to store credit whenever [redacted] redeemed it [redacted] can view this when logged into his account and can redeem the 50$ at check out whenever he is ready to purchase.Please let me know if you have further questions.For your convenience, I have sent this conversation over to your credit card companyThank you, [redacted]