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N Property Group

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N Property Group Reviews (8)

May 15, 2016To Whom it May Concern:We are in receipt of your letter dated May 5, regarding the above captioned complaintWe are unaware as to this issue, as an application fee of $was paid by the consumer, [redacted] on 5/4/Prior to [redacted] 's placing a deposit on the rental unit he was applying to, another approved applicant paid a full depositWe are confused as to the purpose of this complaint as Mr, Friend's application fee of $was quickly refunded to his credit card on 5/5/2016.Please note that the consumer was working directly with an independent third party agency, so we are unable to comment on any policies or procedures that were disclosed by their agentAny assurances or claims made by that company/agent should be directed to them accordingly.Very Truly Yours,Douglas M.Managing Director

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I have received the check reimbursing the $for wall damages but I have not been reimbursed for the $in cleaning chargesI am waiting for return correspondence from Douglas M***.
Regards,
*** ***

This company has consistently avoided responding to our maintenance request week after week, month after monthThe manager, Eric G*** will look you right in the face and lie to you, 'yeah!, we'll get somebody out there tomorrow to fix that for you'But they have no problem collecting rentI am surprised to see no one has gone to the Revdex.com yet for google reviews is littered with horror stories of how Newport has screwed students and tenants out of their personal finances and security deposits

Date: 12/14/2015To Whom it May Concern:We have received the notice from the Revdex.com problem reported from *** ***, resident of *** *** ** ** Attached is email correspondence from him directly on 12/05/stating that the dryer he reported as not working has indeed been
fixed and is fully functional.If you need any further information, please let us know.Thank you,

Dear Ms***,We have received your most recent rent dispute from the Revdex.com and I have a chance to do a full historical review of your account. Upon review, it appears that a work order was created to paint your unit on or about the time you moved into your unit. While that work order was marked completed, I will nonetheless authorize a reimbursement of the $held from your security.Davina F* (***), included in this correspondence will forward payment to an address of your choosing.Thank you for your patience.Best Regards, Doug M***Managing PartnerN Property Group

Date: 12/14/To Whom it May Concern:
We have received the notice from the Revdex.com problem reported from *** ***, resident of *** *** ** ** Attached is email correspondence from him directly on 12/05/stating that the dryer he reported as not working has
indeed been fixed and is fully functional.If you need any further information, please let us knowThank you,

May 15, 2016To Whom it May Concern:We are in receipt of your letter dated May 5, 2016 regarding the above captioned complaint. We are unaware as to this issue, as an application fee of $50.00 was paid by the consumer, [redacted] on 5/4/2016. Prior to [redacted]'s placing a deposit on the rental...

unit he was applying to, another approved applicant paid a full deposit. We are confused as to the purpose of this complaint as Mr, Friend's application fee of $50.00 was quickly refunded to his credit card on 5/5/2016.Please note that the consumer was working directly with an independent third party agency, so we are unable to comment on any policies or procedures that were disclosed by their agent. Any false assurances or claims made by that company/agent should be directed to them accordingly.Very Truly Yours,Douglas M.Managing Director

Re: Customer ComplaintTo whom it may concern,We received a complaint about a security deposit return. The tenant claims that they were wrongfully charged and that a wrong address for key drop off was given.The address provided to the tenant at [redacted] Ave handles all tenant-relations and...

stores the keys. A tenant is not required to return their keys to that location and, at their discretion, may leave them in the apartment or mail it to our main address, which remains [redacted] Avenue, Ardmore, PA. We are in receipt of keys and the tenant was never charged for lost keys, so we're uncertain as to nature of this issue.With respect to the withholdings below, although tenant alleges they took pictures, none were provided.1. Painting ($200) 2. Full Apartment Clean ($150)Upon receipt of the dispute, we conducted our research and found our pictures taken at the time of the move-out walkthrough (attached). The pictures show dirty appliances, painting issues are usually hard to see in pictures to the untrained eye, but are definitely there in the attached pictures. The tenant claims the damage on the walls is "(...) repairable by a thin layer of paint(...)", even with a thin layer of paint being the only thing needed, it still incurs the cost of a professional painter painting an entire wall. The charge Stands, especially since the complainant agrees with the need of a thin layer of paint. Since we have pictures of the condition of the appliances at the time of move out and the complainant didn't provide any, the charges stand as well. We show a dirty oven, as well as a dirty fridge (outside and underneath).The tenant withholdings are a mere fraction of the actual costs to properly turnover an apartment unit. The average Cost to prepare a unit of this size for a new tenant ranges between $2,000 and $3,000.IMG 1036, IMG_1035, IMG 1040, IMG 0601, IMG 0603Every attempt is made to minimize Costs to prior tenants and exclude normal Wear and tear items. We generally engage third party, fully licensed and insured contractors to complete those turnovers, so the Costs are not inexpensive. Had it indeed only been a quick sweep and clean as well as a few touch-up paint needs, the charges would've been significantly lower or zero.Considering that no pictures were brought forward by the tenant proving the unit was indeed spotless, we rightfully relied on our pictures clearly showing the actual condition of the unit. The burden to proof otherwise was on the complainant, who failed to do so by not providing any pictures, videos or other documentation. The charges as mentioned in the claimant's security deposit return letter stand.Respectfully,Elizabeth B[redacted] CEO N Property Group, Inc

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Address: 218 Ardmore Avenue, Ardmore, Pennsylvania, United States, 19003

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