N2 Services Inc

This is regarding the complaint ID# *** Mrs*** *** she had purchased the *** Odyssey van 10/06/and the car ran great and there was no check engine lights on and the customer also test drove the vehicle the day and if there was a problem why would she had purchased the car…
she brought back the vehicle the next day to have a mechanic look at it and I don’t have a mechanic on site so she picked it up on the 8th of October and drove it to a repair shop and if the engine was bad how was she able to drive the van there and backAnd the customer also signed the buyers guide AS_IS NO WARRANTY form that stated that by signing that form she acknowledges that it is a used car and she knows that if anything goes wrong with it is her responsibility to have it fixed and the dealer is not responsible for that vehicleI’m faxing over a copy of the contract and the buyers guide with customer signatures on the forms. *** Odyssey EX vanWin# *** Thank you,Torres Auto Sales INC

Regarding the complaint for *** *** ID# that I had received from you and your company on August 9, the customer had failed to provide proof of income that she was making $3,a month and the only proof she brought in was a letter from the EMPLOYMENT DEVELOPMENT DEPTthat
shows she was going to receive $and for the periods of 03/13/to 03/26/so the finance company didn't want to finance her and I was still going to finance her because I believe in giving everyone a chance and look at what that has done for my businessShe was asked to sign in our dealer's contract as she mentioned in her complaint and she stated that "I am not doing a new contract" and she didn't sign the new contract.Year/Make/ModelChevy Impala VIN# *** Thank you,Torres Auto Sales Inc.Antonio Torres

I am rejecting this response because: The process started for paperwork was still began well over the months allowance thru CA state law for registration of vehicles purchased used. Down payment was made to them and first months payment pending DMV paperwork and up to date registration. I was never called to sign any other papers only asked to bring the vehicle to the dealership so they could take it to DMV and get it registered. They were notified several times about me moving from May to this present time my father went down there several times and they even harassed him at his home. No email I sent was returned no call I made was returned only text messages from [redacted]. In those messages I was told there was no need to contact the finance company for my payment options since I would need to go in person, being that I moved there was no way I could and I stated that all payments would be brought up to date upon me receiving my registration. I was then told they had all the paperwork in the office I just needed to go down there and pick it up, all DMV registration papers etc are mailed by DMV to the registered owner which would have to be me why would the papers be sent to them. I never received a copy of my contract thru bthe company being used for finance, upon speaking to the finance company Torres Auto began but never completed an application in my name, began the day of my purchasing. I gave Torres Auto all documentation they required from me, license, proof of address, and proof of income. To date I still have not received any calls emails or paperwork i.e registration or tags, and have made it clear unless I do there will be no payment made since they are breaking the law by with holding documents that should have been given to me a month after purchase and I have no financial obligation with no finished financial application or financee.[redacted]

Regarding the complaint for Jewell Pierro ID#[redacted] that I had received from your company on 07/31/2015, the customer had failed to come in with all of her documents to get financed with the finance company that we were working with at the time of the purchase of 1999 Infinity QX4 on 03/18/2015...

she did in fact signed the contract for the finance company and since she didn’t come in with all of her documents the finance company didn’t want to finance her and she only paid a portion of her down payment of $500.00 on 03/18/2015 and she had signed our deferred payment letter from my company Torres Auto Sales Inc. on 03/18/2015 and she agreed to the payment arraignment for the down payment which she defaulted in making the payments and we had started the vehicle registration process on 04/27/2015 but didn’t complete it because we needed her to come in to sign our in house contract and go over the monthly payments and terms with her and she didn’t come in and reading the complaint she said that the vehicle wasn’t in her name and I can send you copies of the finance company contract and a copy of the incomplete vehicle registration that shows that it was done on 04/27/2015 and her complaint says that the problem occurred on 06/11/2015 and we had called several times to tell her to come in and we had left messages on her voice mail and at times there was no answer and the last we heard from her that she was in Florida and the vehicle is out for repossession. So if you can give me your fax number I can send you the copies of the contract and vehicle registration that shows that we had started paperwork for [redacted].   Car in question: 1999 Infiniti QX4 Vin #[redacted] Plate #[redacted]

No I bought the 97 [redacted] in Feb and it had lots of problems so within 2-3 days I took it back wanting my money back and [redacted] said no he would fix it and had it for months giving me a loaner car and I even signed paper for loaner car two times two different cars but he never fixed problems...

just found out check engine light was disabled and failed smog I have proof of when I bought it and everything else I'm planning on filing a small claims thank u

The 1997 Chevrolet BlazerWe sold the Chevy Blazer to [redacted] on 3/2/2015, before purchasing the vehicle, the customer test drove it, and she liked it. We explained that it was as-is, meaning that there is no warranty on the car and she signed all the documents, then we gave her the regestration. she has never made a payment to us, and when we found her a couple weeks ago, we asked for the payments and she got mad and responded with these accusations...