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Naab & Mohring, Inc.

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Reviews Naab & Mohring, Inc.

Naab & Mohring, Inc. Reviews (15)

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Following my initial telephone call to *** ***(where the ***s related to this complaint were purchased ) my request for repair services was forwarded by a representative of *** *** to Naab & Morhing, Inc. I provided model and serial numbers to N&M so that new drips pans and surface elements could be ordered for my range topI also informed at the time that the oven door seal needed to be checked and that the sensor of the dryer was not working properlyI was informed that technician would look art both of those when the drip pans and elements were delivered to meI was informed that there would be a diagnosis fee of $for the first *** and $for the second *** and would be charged in addition to any costs there would be for repair of the oven and dryerI was also asked to pay $at that time as a down payment with the diagnosis fees and parts costs to be paid at the time of actual service(I paid by Visa that day) On the day the drip pans and elements were placed by the technician, he also identified parts that would need to be ordered to repair the oven door and dryer sensorThis was the first service call to my homeThe invoice for that day totaled $which included the fees for parts that were installed on the range top as well as the diagnosis fees of $and $related to the oven doorI paid with a Visa account in the $($down payment had been paid previously) When the technician returned, the oven door seal or gasket was replacedThe glass in the oven door was cleaned; it was smeared with the residue from the gasket and looked worse than it had beforeI complained to the technician the time that it was worse than before he had cleaned it. The part for the dryer was also replaced the same dayI placed damp clothes for the technician to place in the dryerThe sensor lights did not work and I told him thatI also telephoned the office of N & M twice while the technician was here that day to complain and inquire about paymentThe person on the telephone told me I had to pay, and the technician said I did not. After the technician left I telephoned N & M and told them the dryer was not working and the oven door window was smeared worse than before the gasket had been replacedI was told another technician could come out insteadI told them no. I also received a subsequent call from N & M informing me that I had to payAlthough I asked to speak with "someone in authority", I was told he was not available but that name was Jim ***I have never received an invoice for the parts and service connected with the second service call. When a repair technician from another company came at my request a few days later, the oven door was taken apart, the glass cleaned and reattached to the oven with much improvement. With respect to the dryer, the repair technician from the second company that I contacted said that the part that had been replaced by N & M was unnecessarily replacedHe ordered a new control panel, returned to install it, and the dryer is now working properlyThere was no mention of sometimes both parts need to be replaced, and it happens all the time" as Mr***s response to you indicates. As I identified in my initial complaint to you, I do not believe I should be required to pay for the dryer part and oven door service provided by N & M nor the diagnosis fees totaling $per the N&M invoiceAlthough Mr***s written response indicates the cost for the dryer part installed by N & M is something that I owe this company, I disagree based upon the information(that part installed by them unnecessarily) given to me by the repair technician from the second company. I find it interesting that I did not received an invoice from N & M for what they claim is outstanding and that Mr*** would not return a call to me at my requestRegards, *** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I received one (1) call from Naab & MohringI have been in constant communication with "Ji" at ***I have a business to runTIME IS MONEYI am greatly challenged with Naab & Mohring's lack of communicationTo top it off, the receptionist (woman who answers their phone) is extremely rudeI have our conversation on recordI had requested that Naab & Mohring not contact me any further, and of course I received a call from herI recorded the callHer attitude was unbelievable and once I told her that I was recording our call, she hesitated and her conversation changed then she told me that she didn't want our conversation recordedToday 1/N & M are coming out to fix my stove between 1pm and 4pmAll I wanted was communication and a lot less attitudeThis company is incapable of doing eitherI am forwarding a copy of this complaint to the Attorney General and ***This matter is ridiculous!*** *** Regards, *** ***

*** *** called us & wanted new burners & drip pans for her range, we pre-ordered them to save her return laborWe went out & installed parts, at that time she also wanted door looked atWe determined a gasket had failed in doorShe also wanted dryer looked at which she was
charged $for 2nd applWe ordered door gasket for range and control board for dryerWhen we went back to install door gasket we also tried to clean glass in oven door. It was not clean enough for her (because grease was baked on from gasket being bad)Tech ( which is one of the owners) took door apart again & tried to clean againCustalso cleaned & put back togetherStill not happy, only solution would be to replace glass is still availableReplaced control in dryer, custturned on & said still not working properlyTech watched dryer cycle & at the point looked OKAdvised customer there are controls that work together if the other one was also needed (which does happen all the time) She wouldn't be charged addlabor - don't worry about cost today, try it with the clothes & let us know how it worksCustomer called back & said not working- we said we would come back outShe refused to let us come back out to her homeAgain we explained there would be no charge - she refusedThe only cost she was charged for dryer was $plus taxShe refused to pay anything else & still owes us for control we installed, everything else was for range

FIRST TECH ADJUSTED THE SWITCH HOLDER THAT TAKES CARE OF PROBLEM IN A LOT OF CASES CUST WAS TOLD ON NUMEROUS OCCASIONS THAT THE SWITCHES WERE IN THE DOLLAR RANGE EACH THERE ARE ALSO ON NUMEROUS TIMES CUST WAS MADE AWARE OF COST OF SWITCHES WHEN THEY CONTACTED OFFICE BEFORE WE WENT BACK AFTER
PARTS WERE RECEIVED SHE WANTED DISCOUNT FROM BEGINING THERE WAS NO WRONG DIAGNOSIS THE SWITCHES WOULD HAVE TO BE ORDERED ANYWAY WE WERE TRYING TO SAVE HER MONEY

Hello, as to the complaint, I would think It is a good thing the tech was able to diagnosis so quickly, they are all factory trained & work on these every dayAs far as something being stuck in the pump our techs also know that if the pump can't turn because something is stuck, they get very
weak, can't pump water properly and still need to be replacedSo there is no reason to tear the appliance apart having to take more time and then charge the customer more money for the time spentTo the point of not knowing when the part would arrive, we only use factory authorized parts distributors and sometimes they run out and most of the time they can not provide us with an H AWhen they get the parts they send them out right away and we call each customer they day their parts arrive to usUnfortunately yes, some people have to wait 8weeks + for parts if they go on national back orderThis is beyond our control if manufacturer runs outAny factory authorized service company can't just go online and order a part from unknown seller, you don't know what you are gettingYou tube is a wonderful site however with the appliancestoday diagnosis Is usually 95% of the issue, part installation is easy in most casesThe part arrived at our shop on 9/4/15, we left a message for them at 3:21pm that the part was in and to please call and schedule appointmentIn most cases we have thtl majority of parts ordered within a day or two of diagnosisOut doing approximately service calls a week we have hundreds of parts on order at any given time thats why we call cutomers when the parts arrive to usTh(! same way all the other companies in the area do that I am aware ofEven though this Issue was beyond our control, I would be willing to give the customer 50% OFF of a service call anytime in the future with no experation on itThank you, President

All the issues with dryer had to do with customer ext warranty company. They order parts. they ship the parts we have no control over how they handle their customer.we didn't get paid to go there with wrong part. we would like to get repaired asap. we do have part issues with this company, wish we...

could do more but they send us the parts. Cust. issue has been resolved with proper part as of 12/15/16.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.    For one they lied about everything they wrote. I had the first tech come out and he said he fixed it. I paid for the service call. Within 10 mins it was broken again. So I called and another tech came out. He said he fixed it again, and explained he would order the $20 parts, he didn't say there were 3 parts and we would have to pay another service fee.  Anyway, he left and again it wasn't working. Losing a microwave with 3 kids for over a month is difficult. The parts came in and for the third attempt he installed the parts thinking I knew the risk cost for parts and install over again. This would mean I paid more for fixing a brand new microwave then it actually cost me.  It was less then a year old.  I explained to the very nice tech that I was in no way told this Cali works cost me $176 when I was told $20. He called the begetter and they tols him she either pays or remove the parts. I called and the woman was extremely rude and I could hear another woman cursing and talking loud in the background so I could hear her. I work with customer and I asked if they were willing you work with me on this as it was not at all what I was told and was out a microwave for over a month. They said no and hung up. Extremely unprofessional. I have walk the paper work but it was very clear they knew I had no choice and were going to do nothing but yell at me and make me pay. This is not how companies should work. I asked to talk to the owner and they refused. The tech felt very bad for me. He even thought they should wave the service fee and only pay fire posts but it wasn't his choice.  I think they should refund me ask the service calls I paid for the incompetence, ignorance, unprofessional and taking advantage of me.   I am a vice president in the technology field and I ALWAYS put the customer first to ensure my clients are happy. Naab is taking advantage of people, telling you liea about really happened when though I have it Ali documented.   Please let me know what where you need from me.  Thank you, [redacted]See above Regards,  [redacted] & [redacted]

I received a check for the full amount from Naab & Mohring. Thank you so much for your prompt service.

Naab and Morhing recieved this repair request on 1/6/16, the customer was called that day and schedueled for Monday 1/11/16. [redacted] had triaged the wrong part for this repair, that Is why our technician still went out to diagnosis the issue so we could get this repaired as soon as possible for the...

customer. All issues where documented with [redacted] as well under the ticket #[redacted] with Ji from [redacted]. We ordered the new part 1/12/16 and had lefthim a message on 1/13/16 at 12:27 pm at the number he gave us # ([redacted] as he had recieved the correct part by UPS. Ji from [redacted] had called us on 1/15/16 and we called the customor on a 3·way confrence line. She heard me leave another message for this customer and also documented it in their system. We have yet to hear from the customer to have the part Installed. He will received another call today 1/18/16 but [redacted] has a 3 call cancellationpolicy, after 3 messages being let and no reponce they cancel his request and require us to send any parts back. This customer would have to restart his repair if this happens. Jim [redacted] President

In response to Naab and Mohrings response. The flooring was not torn from the original installation. It is very clear, and quite frankly common sense that you would never drag any appliance across any type of flooring. Whether the type of flooring is tile, laminate wood or whatever type of flooring you would never drag a washing machine with additional water weight across any type of flooring without destroying the floor.  The owner also states that the day of the final repair they had never been to our home. This is incorrect. Per the attached work order (which I had to demand after 4th visit as they stated because this was a warranty repair I was not entitled to a copy of the work order) they had been at our home on 12/03/2015, on this day the repair tech came to our home, replaced a water sensor and advised repairs were complete and left our home. They didn't try to operate the machine to ensure repairs were complete. They left and I had to immediately call and advise the machine still was not working. On 12/04/16 , I was advised the tech had ordered additional parts and when the part's arrived they would call and schedule to come to the home. On 12/5/15, I received a phone message that they would like to schedule to come to home. I phoned back and they knew nothing about parts that were ordered (they had advised the day before parts were on order). They then came out on 12/17/15 to look at the machine again to diagnose issue. That was the day the tech was struggling trying to move the washer across the floor and eventually tore the flooring. While he was struggling my husband stated "wait a moment I have a dolly" . My husband proceeded to get the dolly from the garage to move the washer which had water in it. My husband put the dolly in the front of the machine and they moved it away from the wall. At that point, the washer was away from wall but the flooring was torn from the tech trying to drag using a back and forth motion. The parts ended up being ordered and the final repairs were then completed on the 4th visit to the home on 12/29/15. I asked the tech what would be done regarding the floor damage and he immediately stated the flooring was not installed correctly and he would discuss with the owner. On 12/30/15, I called Naab and the women placed me on hold then came back on the line and stated that my husband had torn the floor not their technician. I asked to speak to the owner and she advised that the was out of town and was not available. I never received another call back to date. Long story short the business owner needs to take responsibility for their employees causing damage to a homeowners property.  I will send the photos under separate email.  Thank you for your time.Photo floor damage:Additional photo of damage. This was done by tech trying to move side to
side with water in it with a back and forth motion inching it forward
until it got hung up from tearing.

I was never told that it was $100 to show up and that they would have to return for an additional charge. I told them it was a Bad Motor on the first call and they even had it written on the work order. The woman on the phone that both I talked to and my wife talked to was very rude and is the worst customer service person I have ever dealt with. Perhaps the problem is her and not me. FYI, they were supposed to be at my house at 12:30pm today to install the new motor. It is 2:45pm and I am still sitting here waiting. They are a terrible company and I see that the Revdex.com is doing nothing to help me either. I truly feel like I am being ripped off in this situation and there is nothing I can do about it. They have wasted both my time and my money to get a simple dishwasher fixed. The place I bought the dishwasher from and that sold me the warranty ([redacted]) did nothing to help either. I would have been better off not purchasing the warranty in the first place and never having to deal with Naab & Mohring. Actually the guy just pulled up over 2 hours late. Thanks for nothing!!!

Yes, I was out of town & check did go in mail box on 1/20-customer already cashed check.

This customer has a service contract that only covers a few parts of the dishwasher and NO Labor he purchased it from his selling dealer NOT us.We advised him that PER his contract we must verify what is the failed part First.If failed part is covered under his contract WE must order directly from...

them and not from our local distributor we have no control over this.Cust was informed on numerous occasions and gave just about everybody in the office a hard time on all occasions.He is being charged $45 dollars return labor which is standard company policy.Obviously we would rather be able to fix an appliance on first visit than have to go back to home and only get $45 dollars than move on to a new service call and charge $94.95 But if we do not follow service contact rules they wont pay for part.

When the technician started to move the machine the technician immediatley noticed the floor was moving and showed owner what was happening. The owner did have a dolly, no appliance company has them on their trucks. Owner moved machine forward with dolly. Upon further inspection of the floor it was...

found to be improperly installed, not fully glued down allowing for it to come up. Enclosed are two pictures, first shows flooring not glued down and the second shows tears to the flooring. It clearly shows 2 Sets of small tears to the flooring from the machine coming forward, but also larger tears from when the machine was being pushed into place originally, When the customer initially put the machine in they made tears to their floor, as this was the first time we were out to this customers home.  1. Customer moved machine out (we stopped when we noticed the floor moving)  2. Floor not installed properly (had not glue or adhesive to secure the floor from moving)  3. Tears: Were there from being pushed into Its place originally when the room was remodeled  It would be my position that we have no liability in this issue as the customer hadmoved machine and damaged their own floor in doing so.  To the complaint of prior Revdex.com issues, Naab & Mohring does approx. 200-250 calls per week on the low end. That is over 20,000 calls in 2 years with only 7 complaints that have all  been answered.  Jim F[redacted]  President

Dear ‘President’ of Naab and Mohring,   Thank you for your generous offer of 50% off of any future service calls—seeing as I will NEVER be contacting your company again, you will not be losing out on any money.Three things-- 1) You suggest that I was lucky that your serviceman diagnosed the problem so quickly,   (without ever looking inside or at the back of the machine), as it would have cost me even   MORE money than it did!! Had he opened up the machine and pulled the offending piece of clothing out, like we eventually did ourselves, we would have been happy to pay the service charge, and gotten on with our washing. But charging big money for 5 minutes worth of ‘work’  is ridiculous in my book. I have my own business and find your rate to be exorbitant—based on the service NOT performed.  2) You should be UPFRONT with people and let them know that their parts may take up to  “8 weeks” to arrive—WHAAAT?? Who can wait 8 weeks for an essential appliance to be  repaired—paying for TWO service calls plus parts!? I guess people would weigh out the cost and time you require and probably spring for a new appliance then, wouldn’t they?  Perhaps you need to find yourself some alternative suppliers who can beat that 8 week lag time!We were happy with the 1 day delivery of the new motor we found online and it runs like a dream. (Though we probably never actually needed to order a new pump since all that was preventing the machine from working was that small item of clothing that was stuck, but never detected by your crack service tech!)  3) Your people answering the phone, and their inability to give callers ANY idea of when a part may be in does not instill confidence in your ability to complete the job! You are cutting your own throat by handling customers in this manner.   Good luck in your future business endeavors,  [redacted]

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