In response to Naab and Mohrings responseThe flooring was not torn from the original installationIt is very clear, and quite frankly common sense that you would never drag any appliance across any type of flooringWhether the type of flooring is tile, laminate wood or whatever type of flooring you would never drag a washing machine with additional water weight across any type of flooring without destroying the floor The owner also states that the day of the final repair they had never been to our homeThis is incorrectPer the attached work order (which I had to demand after 4th visit as they stated because this was a warranty repair I was not entitled to a copy of the work order) they had been at our home on 12/03/2015, on this day the repair tech came to our home, replaced a water sensor and advised repairs were complete and left our homeThey didn't try to operate the machine to ensure repairs were completeThey left and I had to immediately call and advise the machine still was not workingOn 12/04/, I was advised the tech had ordered additional parts and when the part's arrived they would call and schedule to come to the homeOn 12/5/15, I received a phone message that they would like to schedule to come to homeI phoned back and they knew nothing about parts that were ordered (they had advised the day before parts were on order)They then came out on 12/17/to look at the machine again to diagnose issueThat was the day the tech was struggling trying to move the washer across the floor and eventually tore the flooringWhile he was struggling my husband stated "wait a moment I have a dolly" My husband proceeded to get the dolly from the garage to move the washer which had water in itMy husband put the dolly in the front of the machine and they moved it away from the wallAt that point, the washer was away from wall but the flooring was torn from the tech trying to drag using a back and forth motionThe parts ended up being ordered and the final repairs were then completed on the 4th visit to the home on 12/29/I asked the tech what would be done regarding the floor damage and he immediately stated the flooring was not installed correctly and he would discuss with the ownerOn 12/30/15, I called Naab and the women placed me on hold then came back on the line and stated that my husband had torn the floor not their technicianI asked to speak to the owner and she advised that the was out of town and was not availableI never received another call back to dateLong story short the business owner needs to take responsibility for their employees causing damage to a homeowners property I will send the photos under separate email Thank you for your time.Photo floor damage:Additional photo of damageThis was done by tech trying to move side to side with water in it with a back and forth motion inching it forward until it got hung up from tearing
I was never told that it was $to show up and that they would have to return for an additional chargeI told them it was a Bad Motor on the first call and they even had it written on the work orderThe woman on the phone that both I talked to and my wife talked to was very rude and is the worst customer service person I have ever dealt withPerhaps the problem is her and not meFYI, they were supposed to be at my house at 12:30pm today to install the new motorIt is 2:45pm and I am still sitting here waitingThey are a terrible company and I see that the Revdex.com is doing nothing to help me eitherI truly feel like I am being ripped off in this situation and there is nothing I can do about itThey have wasted both my time and my money to get a simple dishwasher fixedThe place I bought the dishwasher from and that sold me the warranty ( [redacted] ) did nothing to help eitherI would have been better off not purchasing the warranty in the first place and never having to deal with Naab & MohringActually the guy just pulled up over hours lateThanks for nothing!!!
When the technician started to move the machine the technician immediatley noticed the floor was moving and showed owner what was happeningThe owner did have a dolly, no appliance company has them on their trucksOwner moved machine forward with dollyUpon further inspection of the floor it was found to be improperly installed, not fully glued down allowing for it to come upEnclosed are two pictures, first shows flooring not glued down and the second shows tears to the flooringIt clearly shows Sets of small tears to the flooring from the machine coming forward, but also larger tears from when the machine was being pushed into place originally, When the customer initially put the machine in they made tears to their floor, as this was the first time we were out to this customers home Customer moved machine out (we stopped when we noticed the floor moving) Floor not installed properly (had not glue or adhesive to secure the floor from moving) Tears: Were there from being pushed into Its place originally when the room was remodeled It would be my position that we have no liability in this issue as the customer hadmoved machine and damaged their own floor in doing so To the complaint of prior Revdex.com issues, Naab & Mohring does approx200-calls per week on the low endThat is over 20,calls in years with only complaints that have all been answered Jim F* President
This customer has a service contract that only covers a few parts of the dishwasher and NO Labor he purchased it from his selling dealer NOT us.We advised him that PER his contract we must verify what is the failed part First.If failed part is covered under his contract WE must order directly from them and not from our local distributor we have no control over this.Cust was informed on numerous occasions and gave just about everybody in the office a hard time on all occasions.He is being charged $dollars return labor which is standard company policy.Obviously we would rather be able to fix an appliance on first visit than have to go back to home and only get $dollars than move on to a new service call and charge $But if we do not follow service contact rules they wont pay for part
In response to Naab and Mohrings responseThe flooring was not torn from the original installationIt is very clear, and quite frankly common sense that you would never drag any appliance across any type of flooringWhether the type of flooring is tile, laminate wood or whatever type of flooring you would never drag a washing machine with additional water weight across any type of flooring without destroying the floor The owner also states that the day of the final repair they had never been to our homeThis is incorrectPer the attached work order (which I had to demand after 4th visit as they stated because this was a warranty repair I was not entitled to a copy of the work order) they had been at our home on 12/03/2015, on this day the repair tech came to our home, replaced a water sensor and advised repairs were complete and left our homeThey didn't try to operate the machine to ensure repairs were completeThey left and I had to immediately call and advise the machine still was not workingOn 12/04/, I was advised the tech had ordered additional parts and when the part's arrived they would call and schedule to come to the homeOn 12/5/15, I received a phone message that they would like to schedule to come to homeI phoned back and they knew nothing about parts that were ordered (they had advised the day before parts were on order)They then came out on 12/17/to look at the machine again to diagnose issueThat was the day the tech was struggling trying to move the washer across the floor and eventually tore the flooringWhile he was struggling my husband stated "wait a moment I have a dolly" My husband proceeded to get the dolly from the garage to move the washer which had water in itMy husband put the dolly in the front of the machine and they moved it away from the wallAt that point, the washer was away from wall but the flooring was torn from the tech trying to drag using a back and forth motionThe parts ended up being ordered and the final repairs were then completed on the 4th visit to the home on 12/29/I asked the tech what would be done regarding the floor damage and he immediately stated the flooring was not installed correctly and he would discuss with the ownerOn 12/30/15, I called Naab and the women placed me on hold then came back on the line and stated that my husband had torn the floor not their technicianI asked to speak to the owner and she advised that the was out of town and was not availableI never received another call back to dateLong story short the business owner needs to take responsibility for their employees causing damage to a homeowners property I will send the photos under separate email Thank you for your time.Photo floor damage:Additional photo of damageThis was done by tech trying to move side to side with water in it with a back and forth motion inching it forward until it got hung up from tearing
I was never told that it was $to show up and that they would have to return for an additional chargeI told them it was a Bad Motor on the first call and they even had it written on the work orderThe woman on the phone that both I talked to and my wife talked to was very rude and is the worst customer service person I have ever dealt withPerhaps the problem is her and not meFYI, they were supposed to be at my house at 12:30pm today to install the new motorIt is 2:45pm and I am still sitting here waitingThey are a terrible company and I see that the Revdex.com is doing nothing to help me eitherI truly feel like I am being ripped off in this situation and there is nothing I can do about itThey have wasted both my time and my money to get a simple dishwasher fixedThe place I bought the dishwasher from and that sold me the warranty ( [redacted] ) did nothing to help eitherI would have been better off not purchasing the warranty in the first place and never having to deal with Naab & MohringActually the guy just pulled up over hours lateThanks for nothing!!!
When the technician started to move the machine the technician immediatley noticed the floor was moving and showed owner what was happeningThe owner did have a dolly, no appliance company has them on their trucksOwner moved machine forward with dollyUpon further inspection of the floor it was found to be improperly installed, not fully glued down allowing for it to come upEnclosed are two pictures, first shows flooring not glued down and the second shows tears to the flooringIt clearly shows Sets of small tears to the flooring from the machine coming forward, but also larger tears from when the machine was being pushed into place originally, When the customer initially put the machine in they made tears to their floor, as this was the first time we were out to this customers home Customer moved machine out (we stopped when we noticed the floor moving) Floor not installed properly (had not glue or adhesive to secure the floor from moving) Tears: Were there from being pushed into Its place originally when the room was remodeled It would be my position that we have no liability in this issue as the customer hadmoved machine and damaged their own floor in doing so To the complaint of prior Revdex.com issues, Naab & Mohring does approx200-calls per week on the low endThat is over 20,calls in years with only complaints that have all been answered Jim F
* President
This customer has a service contract that only covers a few parts of the dishwasher and NO Labor he purchased it from his selling dealer NOT us.We advised him that PER his contract we must verify what is the failed part First.If failed part is covered under his contract WE must order directly from them and not from our local distributor we have no control over this.Cust was informed on numerous occasions and gave just about everybody in the office a hard time on all occasions.He is being charged $dollars return labor which is standard company policy.Obviously we would rather be able to fix an appliance on first visit than have to go back to home and only get $dollars than move on to a new service call and charge $But if we do not follow service contact rules they wont pay for part