Nabisco Brands de PR, Inc.

Dear ***:In response to your letter dated December 3, regarding a complaint by *** *** ***t, I would like to acknowledge Ms***'s frustration, however, it is still our position that we fulfilled our obligation, and even went above and beyond to obtain financing fot her, where other dealerships were unable to deliverIn addition to offering her more for her trade, my employees spent numerous hours obtaining an approval for Ms***t's financing which proved to be a very difficult and time consuming process due to her credit score and minimal down paymentMy office staff also spent time preparing the contract paperwork, to be ready for her to take delivery of the vehicleWe have incurred the expense of running carfax reports and TRW'sDue to the fact that we did, in fact obtain financing for her, with a payment that could easily have been lowered if additional down payment had been provided, and spent a large amount of time and company dollars in obtaining said financing, we still must maintain that her deposit is not refundable, but is still available for store creditRegarding her transcript of the conversation that occurred when she returned for her deposit, I had considered giving back a portion of her deposit as a good faith gesture, however decided against it because I still feel that we, as a dealership definitely fulfilled our obligationsI did ask Ms*** to leave the dealership when she was here, due to the fact that she was becoming very loud and disruptivePlease feel free to contact me with any further questions or concerns Very Sincerely, *** P*** President*** Motor Car Inc

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.When I came in originally to look at the car I told the salesman my max payment I could do was $a monthThat was adding $a month to what I pay currentlyGetting a payment down to $a month was not "suitable" for me as he explains that it wasMy copy of my receipt for my deposit has been attachedI went in to speak to mr *** yesterday and after verbally abusing my boyfriend and calling my boyfriends business a "so called business" he allowed us to know that if we continued this further "we would regret it" he had offered me half of my money back, I told him no, he told me if I didn't take half I was getting nothingI was bullied into agreeing to half after he made me cry, and then when he went to go get the money he came back into the office and told me he was withdrawing his offer because I contacted the Revdex.comHe then kicked us out of the dealershipI immediately went to the herkimer police station to file a report against himI then had an officer come back to the dealership with my so I could get my receipt for my deposit because he took it from meI don't want store credit from him, I do not trust him to touch my carI want my $deposit back. Regards, *** ***

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First I would like to say that I was aware of the letter/complaint  regarding this issue but had not read it as my wife wrote it but I was aware of the contents.  I don't consider "thoroughly serviced" and 'to the best of your ability" replacing two front rotors and not changing brake pads also.  The pads, as you I am sure are aware, have worn on the damaged rotors and will wear new rotors quickly. A comment made from  you when I spoke to you regarding the "polished" rotor "my service man  tried to save a few bucks".   It is an inconvenience to me as I live about 1 hour away to repeatedly return the vehicle for part replacement  and feel you did the cheapest route.  As far as us questioning the certification of your vehicles we were told as we sat at the salesmans desk discussing price that it was a GM certified vehicle and he brought  up NADA price on the computer,  the non certified price was about $3000  cheaper and of course he chose the certified option therefore we were mislead and so are many other customers.  Is it legal for you to sell "certified cars" and use NADA as a guideline for pricing, getting more money for a vehicle that technically isn't certified from the manufacturers standpoint,  that I will have someone look into.   I did not decline your offer for you to repurchase the truck from me,  I believe what I said was I needed a few days to think about it.   I have however decided to keep this vehicle and will pay for the parts myself.  I have however learned a great lesson, never to deal with a used car salesman that isn't affiliated with a manufacturer.  Regards, [redacted]

In response to your letter dated Tuesday, March 29, 2016 regarding a complaint by [redacted], I would first like to clarify that the Purchase price of his 2010 Infiniti was $16,800.00, rather than the $70,000 stated in the complaint. I have included a copy of the repair in-voice from Mr....

[redacted] recent visit. As indicated on the invoice, it was found that the malfunction of the camshaft was due to extended driving at high RPM levels, and driving at a level above the rev limit for extended periods of time. As this damage was caused from incorrect usage by the operator, it is not covered by any warranty. The peeling paint was found to be due to damage from an accident in which the customer hit a fence.Regarding the time frame for servicing Mr. [redacted] vehicle, we do try to accommodate all of our service customers to make their appointments convenient for their schedules. At times, however, our schedule may be already booked. Mr. [redacted] did offer many different time and day options for Mr. [redacted] service appointment. Mr. [redacted] was quite rude and disrespectful on the phone. We were able to accommodate him for an appointment on March 30th, at which time he was very apologetic for his demeanor on the phone.Upon receiving your letter today, we tried to reach out to Mr. [redacted] to address his dissatisfaction. He did not care to speak to our representative that contacted him.Please feel free to contact me with any further questions or concerns.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,[redacted]

Dear [redacted]:  In response to your letter dated November 20, 2014 regarding a complaint by [redacted], I would like to first acknowledge that the payment we initially offered Ms. [redacted]t was, indeed, $496.00; however, upon re-evaluating her trade and allowing an additional amount, I was...

able to lower that payment to $400.00 per month. Obtaining an approval for Ms. [redacted]'s financing was a very difficult and time consuming process, involving many hours of my employee's time, in addition to the cost of the credit reports and TRW's . Due to the fact that we did, in fact, obtain suitable financing for her and spent a large amount of time and company dollars in obtaining said financing, her deposit is not refundable, but is available for store credit.Regarding her comment on a "friend" that had worked on the vehicle, and the vehicle being "held together by double sided tape", I believe my reputation as a dealer of quality vehicles speaks for itself, however, all of our vehicles undergo a very strict inspection upon receipt at my dealership, and are NYS inspected when they are sold, in addition to frequent servicing while on the lot. I can assure you that double sided tape is not used in the process. Please feel free to contact me with any further questions or concerns. Very Sincerely,  [redacted] P. [redacted] President [redacted] Motor Car Inc.

In response to your letter' dated Friday, August 7th, 2015 regarding a complaint by [redacted], I would first like to state that the vehicle in question was thoroughly serviced prior to delivery to the customer. After delivery,Mr. [redacted] did bring the vehicle back in due to a...

pulsation. At that time, the front rotors were replaced, as well as one lug nut and lug stud, at no charge to the customer. Since that service appointment, we have been contacted by the customer, requesting more new parts for the vehicle, which are not in need of replacement. The customers have requested that we give them the parts, to be installed at a different location. We have advised them that we are unable to honor that request, due to the 12 month/12,000 mile warranty we offer on parts & service, which would not apply if they are not installed at here. They have questioned the Certification of our vehicles, although we are most certainly an Advantage Car Fax Certified Dealer, and also are certified with GWC (Guardian Warranty). Upon contacting Mr. [redacted] today, I found he is unaware of the letter and complaint to your office. It is our position thatwe fulfilled our obligations to correct any service issues for Mr.[redacted]. Although all repairs were done correctly and to the best of our ability, and we definitely feel we have done everything in our power to please Mr. [redacted], we have made the offer to the customer to purchase the vehicle back at his full purchase price. At this time, Mr. [redacted] has verbally declined our offer, and also stated he is content with the vehicle. We have requested he issue a new letter to your office, correcting his previous statements. Please feel free to contact me with any further questions or concerns. Very sincerely, Samuel P. Licari President [redacted] Motor Car Inc.