Good afternoon, Owner verbally harassed customer - RESPONSE: Met with the customer on March 25thNumerous items were reviewed during the meeting, one of which it took additional discussion to come to an agreementThe agent sent a recap of the meeting by email which the buyer responded to the next day thanking us for the meeting and was happy with the outcomeMold on woodwork - RESPONSE: There was a walkthrough prior settlement but there was no mention to there being an issue of moldFive weeks later the buyer called about an area of discoloration, which lumber sometimes does during construction as it is exposed to the elementsAs a precaution, We cleaned the area, applied a mold eliminator and applied a SealerOwner was present and approved the work done Foundation walls - RESPONSE: Areas were noted where small areas of water was penetrating the concrete wallWe offered to excavate the exterior of the basement, clean, reseal, apply a water proof membrane, add a second Sump pit & pump to take care of this issueWe are still waiting for customer to accept our schedule date in November to start work (Attached copy of letter which was emailed & sent by certified mail) Basement floor cracking - RESPONSE: Concrete floors crack from settlementThese are hairline cracks found in most basementsThe repair noted on #will remedy this Electric - RESPONSE: All electric work was done to code, inspected and approvedThe electrician met with the customer two times with a gauge to show them all outlets were working properlyThe customer was not able to duplicate any problems at this meetingWe had a second electrician (3rd party) review our work and they too found all work was completed correctly and Working properly to code(Attached is their invoice stating it is to code) Miscellaneous punch list items - RESPONSE: We will schedule this with customer anytime they can work it into their schedule during working hours Lawn - RESPONSE: Home owners expert verify lawn will not grow - attached are photos taken November 12thThe lawn is months old, was planted during the summer and is growing adequately(See photos) Wall being too short-RESPONSE: This home started as one of our standard models and was total modified over a plus month periodThe plan was then signed off prior to constructionThe Wall in question was built per the planAfter the buyer purchased a refrigerator and put it in the house, they did not like the way it fit in the opening and wanted builder to shorten the wall which involved cutting drywall, studs, replacing hardwood flooring, refinishing and repainting the wallWe did this work at no charge and requested a testimonial from the buyer which they gaveSincerely, Lancaster Home Builders Joseph [redacted] N [redacted] Jr, owner
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10097473, and find that this resolution is satisfactory to me We ( [redacted] *** & [redacted] **.) accept the offer to resolve this issue from MrJoseph Nadu of [redacted] Home Builders, stating that he will pay the $1,within one week of our accepted response dated 7/23/We will also agree, at MrNadu's request, that once we recieve the payment of $1,in full, this will resolve any of our negative issues of [redacted] Home Builders and/or MrJoseph Nadu I understand Mr.Nadu is doing this out of good will and it has helped me gain respect for him again as he is paying for our issues to resolve our complaints for his customer satisfactionMrNadu, I want to thank you for your resolution and I do genuinely love our house and as I stated before, I think the features that you added into our house (crown molding, arched door frames, etc) are beautifulI apologize for the negative back-and-forth disagreements and I wish it would have never gotten this farI appreciate you fixing our complaints and I hope we can continue on with a positive business relationship in the futureOnce we put our new water system in place, our house will again be my perfect homeWe promise to send any future concerns and/or issues by mail to your requested address and hope to work together with appropriate communication in the future if any issues in our home arise Please mail the check to our address ( [redacted] ***, PA ***) within the next week and again, I truly thank you for resolving this issue appropriatelyI also want to thank the Revdex.com for handling our concerns/issues Regards, [redacted] & [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: 10097473I am rejecting this response because: Yard: Absolutely no mulch was brought into our yard ever by the builder or anyone from his team - we paid for it and spread it ourselves. I can't respond to the "10 loads of dirt" because I was not home when these were delivered, but I do know that "10 loads" of dirt for a 1/2 + of acre yard was certainly not enought to spread 6" of top soil. Again, this "dirt" was fill dirt and was not top soil. As far as the seeding - that was done, but per the contract not "all visible glass was covered" and we picked up at least three 10 gallon buckets of glass ourselves, as well as full glass bottles. We had to buy and spread extra grass seed as many areas were not growing. Sewer: This does not resolve the hole in our basement wall. I understand " [redacted] " came in to resolve a leak but who is now liable for the hole in our basement wall? No one is taking responsibility for it and it needs to be taking care of since the last two storms we have had - our basement floor is now filled with water. Air Conditioner: At 6:30 pm (approximately) I personally contacted Mr.Nadu and after I informed him of the issue and he told me "he didn't remember who put in the unit" and that he would call me back, I did not hear from him for about an hour untill I called him again. I then called Mr. Nadu again (since an hour passed and I did not hear from him) and my father-in-law (who I personally handed the phone too after Mr.Nadu was trying to again tell me he was still working on it) then informed Mr. Nadu he was able to get someone in here that night to fix it if he would pay for it. Mr.Nadu said "that's what he was trying to do and would call us back". About an hour later, I then recieved a phone call from "Josh" from [redacted] stating he was advised to call me. Josh stated he could come out and fix it but it wouldn't be until the afternoon the next day. I then informed Josh I would call him back after I spoke with the builder since he told me he would get someone in that night (there are MANY HVAC companies that work 24/7). If Mr. Nadu really cared about the owners, he could have had someone in our house within a few hours. After speaking with Josh, I then called Mr. Nadu again (at least twice) and he never answered. Within the hour, I was able to get an HVAC company (on my own to fix) the air conditioner. Water: [redacted] in [redacted] , PA has assessed the cost to be at least over $2,000. This is not including the cost of damage the water has done to our dishwasher, washer & dryer and showers, sinks and toilets. Mr. Nadu personally walked through our house with me and cringed at the site of our visably orange/brown water stating "i've never seen water that orange before - wow, you said it was orange, but now that I see it myself, its REALLY orange". I cannot wash ANY white clothes and have to take our whites to the laundry mat. Isn't that ridiculous since we have a brand new house and a brand new washer & dryer that we paid for? My skin is orange and my nails have orange around them. Mr. Nadu - I feel that everytime I have called you, I am being brushed off or told "you will call me back". At this point, I no longer know which route to take - we have taken pictures of the hole and water in the basement (and attached them to this message for you to see yourself), the awful lead stains in each and everyone of our showers (picture also attached, as well as a picture of the filter that we installed ourself for short-term use - keep in mind the filter was JUST changed last weeked), our brand new washer & dryer, our brand new dish washer, the buckets filled of glass that we picked out of our yard, the shower head sticking out of the water (along with the spackle that was left around it - picture included) and the many "cracks" in the basement floor & walls and have set up meetings with law firms in the area next week to discuss our options. We do not want to take legal action, but I don't know how else to get out problems addressed in an honest way, as they may become even bigger problems. You have said in the past that your work hours do not correlate with my fiances work hours, which is why I have asked my father-in-law to talk to you, as I felt like I was being brushed off and ignored (and you are now refusing to even speak with him). We paid alot of money for our house (which we love) but the more and more I am being pushed around feels as if we are getting taken advantage of. We have a 1-year warranty with you and after the last 3-4 disgraceful attempts of getting things fixed, we no longer have faith in our warranty and the truth behind it. All I am asking for beyond this response is the cost of the air conditioner bill (which had to be COMPLETELY filled with Freon on one of the hottest days of the summer so far), the $800 that you have already promised in your last response, as well as the rest of the cost of the water tank and the hole in the basement to be fixed correctly by an honest and legitimate professional. We will (and already have) covered up the paint areas since they were quite obvious and embarrassing. We plan on taking care of the shower head that was left hanging out of the wall (spackled but not sanded down or painted), since we no longer want any of your workers in our house when we are not home and we have already mulched & picked up the glass in our yard. Regards, [redacted] ***
***, After further review and consideration and as a good-will gesture only, we will agree to pay the $for the water conditioning system, the $for the air conditioning repair a total of $We would like homeowners to contact us and schedule the basement hole repair if desired As [redacted] and [redacted] stated earlier they love their home and it seems this is their only concern In return for us paying the full price of the water conditioning system we would like a good-will statement from them stating we have addressed all of their concerns, and that there will be no further negative remarks against [redacted] Home Builders and/or myself Upon acceptance, in writing, of this proposal we will mail the check in the amount of $within one week We hope this will close this matter and [redacted] and [redacted] will continue to enjoy their home To avoid any type of miscommunications in the future, additional warranty work requests should be sent in writing to [redacted] Home Builders, [redacted] ***, [redacted] PA [redacted] (per our written warranty book)Note: if you do not have your copy of the one year warranty book we would be happy to send you another copy Sincerely, Joseph G Nadu Jr
Good afternoon, Owner verbally harassed customer - RESPONSE: Met with the customer on March 25thNumerous items were reviewed during the meeting, one of which it took additional discussion to come to an agreementThe agent sent a recap of the meeting by email which the buyer responded to the next day thanking us for the meeting and was happy with the outcomeMold on woodwork - RESPONSE: There was a walkthrough prior settlement but there was no mention to there being an issue of moldFive weeks later the buyer called about an area of discoloration, which lumber sometimes does during construction as it is exposed to the elementsAs a precaution, We cleaned the area, applied a mold eliminator and applied a SealerOwner was present and approved the work done Foundation walls - RESPONSE: Areas were noted where small areas of water was penetrating the concrete wallWe offered to excavate the exterior of the basement, clean, reseal, apply a water proof membrane, add a second Sump pit & pump to take care of this issueWe are still waiting for customer to accept our schedule date in November to start work (Attached copy of letter which was emailed & sent by certified mail) Basement floor cracking - RESPONSE: Concrete floors crack from settlementThese are hairline cracks found in most basementsThe repair noted on #will remedy this Electric - RESPONSE: All electric work was done to code, inspected and approvedThe electrician met with the customer two times with a gauge to show them all outlets were working properlyThe customer was not able to duplicate any problems at this meetingWe had a second electrician (3rd party) review our work and they too found all work was completed correctly and Working properly to code(Attached is their invoice stating it is to code) Miscellaneous punch list items - RESPONSE: We will schedule this with customer anytime they can work it into their schedule during working hours Lawn - RESPONSE: Home owners expert verify lawn will not grow - attached are photos taken November 12thThe lawn is months old, was planted during the summer and is growing adequately(See photos) Wall being too short-RESPONSE: This home started as one of our standard models and was total modified over a plus month periodThe plan was then signed off prior to constructionThe Wall in question was built per the planAfter the buyer purchased a refrigerator and put it in the house, they did not like the way it fit in the opening and wanted builder to shorten the wall which involved cutting drywall, studs, replacing hardwood flooring, refinishing and repainting the wallWe did this work at no charge and requested a testimonial from the buyer which they gaveSincerely, Lancaster Home Builders Joseph [redacted] N [redacted] Jr, owner
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10097473, and find that this resolution is satisfactory to me We ( [redacted] *** & [redacted] **.) accept the offer to resolve this issue from MrJoseph Nadu of [redacted] Home Builders, stating that he will pay the $1,within one week of our accepted response dated 7/23/We will also agree, at MrNadu's request, that once we recieve the payment of $1,in full, this will resolve any of our negative issues of [redacted] Home Builders and/or MrJoseph Nadu I understand Mr.Nadu is doing this out of good will and it has helped me gain respect for him again as he is paying for our issues to resolve our complaints for his customer satisfactionMrNadu, I want to thank you for your resolution and I do genuinely love our house and as I stated before, I think the features that you added into our house (crown molding, arched door frames, etc) are beautifulI apologize for the negative back-and-forth disagreements and I wish it would have never gotten this farI appreciate you fixing our complaints and I hope we can continue on with a positive business relationship in the futureOnce we put our new water system in place, our house will again be my perfect homeWe promise to send any future concerns and/or issues by mail to your requested address and hope to work together with appropriate communication in the future if any issues in our home arise Please mail the check to our address ( [redacted] ***, PA ***) within the next week and again, I truly thank you for resolving this issue appropriatelyI also want to thank the Revdex.com for handling our concerns/issues Regards, [redacted] & [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: 10097473I am rejecting this response because: Yard: Absolutely no mulch was brought into our yard ever by the builder or anyone from his team - we paid for it and spread it ourselves. I can't respond to the "10 loads of dirt" because I was not home when these were delivered, but I do know that "10 loads" of dirt for a 1/2 + of acre yard was certainly not enought to spread 6" of top soil. Again, this "dirt" was fill dirt and was not top soil. As far as the seeding - that was done, but per the contract not "all visible glass was covered" and we picked up at least three 10 gallon buckets of glass ourselves, as well as full glass bottles. We had to buy and spread extra grass seed as many areas were not growing. Sewer: This does not resolve the hole in our basement wall. I understand " [redacted] " came in to resolve a leak but who is now liable for the hole in our basement wall? No one is taking responsibility for it and it needs to be taking care of since the last two storms we have had - our basement floor is now filled with water. Air Conditioner: At 6:30 pm (approximately) I personally contacted Mr.Nadu and after I informed him of the issue and he told me "he didn't remember who put in the unit" and that he would call me back, I did not hear from him for about an hour untill I called him again. I then called Mr. Nadu again (since an hour passed and I did not hear from him) and my father-in-law (who I personally handed the phone too after Mr.Nadu was trying to again tell me he was still working on it) then informed Mr. Nadu he was able to get someone in here that night to fix it if he would pay for it. Mr.Nadu said "that's what he was trying to do and would call us back". About an hour later, I then recieved a phone call from "Josh" from [redacted] stating he was advised to call me. Josh stated he could come out and fix it but it wouldn't be until the afternoon the next day. I then informed Josh I would call him back after I spoke with the builder since he told me he would get someone in that night (there are MANY HVAC companies that work 24/7). If Mr. Nadu really cared about the owners, he could have had someone in our house within a few hours. After speaking with Josh, I then called Mr. Nadu again (at least twice) and he never answered. Within the hour, I was able to get an HVAC company (on my own to fix) the air conditioner. Water: [redacted] in [redacted] , PA has assessed the cost to be at least over $2,000. This is not including the cost of damage the water has done to our dishwasher, washer & dryer and showers, sinks and toilets. Mr. Nadu personally walked through our house with me and cringed at the site of our visably orange/brown water stating "i've never seen water that orange before - wow, you said it was orange, but now that I see it myself, its REALLY orange". I cannot wash ANY white clothes and have to take our whites to the laundry mat. Isn't that ridiculous since we have a brand new house and a brand new washer & dryer that we paid for? My skin is orange and my nails have orange around them. Mr. Nadu - I feel that everytime I have called you, I am being brushed off or told "you will call me back". At this point, I no longer know which route to take - we have taken pictures of the hole and water in the basement (and attached them to this message for you to see yourself), the awful lead stains in each and everyone of our showers (picture also attached, as well as a picture of the filter that we installed ourself for short-term use - keep in mind the filter was JUST changed last weeked), our brand new washer & dryer, our brand new dish washer, the buckets filled of glass that we picked out of our yard, the shower head sticking out of the water (along with the spackle that was left around it - picture included) and the many "cracks" in the basement floor & walls and have set up meetings with law firms in the area next week to discuss our options. We do not want to take legal action, but I don't know how else to get out problems addressed in an honest way, as they may become even bigger problems. You have said in the past that your work hours do not correlate with my fiances work hours, which is why I have asked my father-in-law to talk to you, as I felt like I was being brushed off and ignored (and you are now refusing to even speak with him). We paid alot of money for our house (which we love) but the more and more I am being pushed around feels as if we are getting taken advantage of. We have a 1-year warranty with you and after the last 3-4 disgraceful attempts of getting things fixed, we no longer have faith in our warranty and the truth behind it. All I am asking for beyond this response is the cost of the air conditioner bill (which had to be COMPLETELY filled with Freon on one of the hottest days of the summer so far), the $800 that you have already promised in your last response, as well as the rest of the cost of the water tank and the hole in the basement to be fixed correctly by an honest and legitimate professional. We will (and already have) covered up the paint areas since they were quite obvious and embarrassing. We plan on taking care of the shower head that was left hanging out of the wall (spackled but not sanded down or painted), since we no longer want any of your workers in our house when we are not home and we have already mulched & picked up the glass in our yard. Regards, [redacted] ***
***, After further review and consideration and as a good-will gesture only, we will agree to pay the $for the water conditioning system, the $for the air conditioning repair a total of $We would like homeowners to contact us and schedule the basement hole repair if desired As [redacted] and [redacted] stated earlier they love their home and it seems this is their only concern In return for us paying the full price of the water conditioning system we would like a good-will statement from them stating we have addressed all of their concerns, and that there will be no further negative remarks against [redacted] Home Builders and/or myself Upon acceptance, in writing, of this proposal we will mail the check in the amount of $within one week We hope this will close this matter and [redacted] and [redacted] will continue to enjoy their home To avoid any type of miscommunications in the future, additional warranty work requests should be sent in writing to [redacted] Home Builders, [redacted] ***, [redacted] PA [redacted] (per our written warranty book)Note: if you do not have your copy of the one year warranty book we would be happy to send you another copy Sincerely, Joseph G Nadu Jr