In December I had a neon sign that was damaged in shipping that I needed repairedI searched on the internet and found Eagle Sign Coin Des MoinesI live hours away so I called them and asked if the fixed neon signs and was told by [redacted] the receptionist that they didI told her that I needed a quote for insurance and gave her a time that I'd stop by to get a quoteWell I got there at the time and nobody was there to give me a quote so I had to leave it thereI pointed out some scratches I wanted fixed and [redacted] said "no problem, they can be fixed." I brought a picture of the sign and said I want it to look just like it did and was once again told "No problem it'll be like new." Before I left I asked what she thought it'd cost was told $200-$A couple of days later [redacted] called me and told me it'd cost $to fixThat was $more than my insurance would pay, but for $it wouldn't pay to drive hours roundtrip and I thought at least it'd be fixed rightA couple weeks later I got a call saying the sign was fixed so I drove to Des Moines to pick it upI got there and plugged the sign in and half of it didn't workI was told a transformer was outWhy they told me the sign was fixed and made me drive all that way to pick up a broken sign I couldn't understand but I didn't say anything [redacted] told me I could buy a transformer off the internet and they'd install it for $I could tell by looking at it, it'd take minutes to fix so that was way overpricedSo I brought it to another place to fix itThat guy charged $for the transformer and laborI also found out that Eagle Sign doesn't even fix neon signsThey bring them elsewhere and charge you $to bring it a few miles across townSo I called Eagle Sign back and asked [redacted] who fixed my signShe asked why and I told her I had a question about itI was told [redacted] fixed itWhen I asked again if he fixed it, there was a long pause, since she knew that she was caught in a lie, and said that he "oversaw" the sign getting fixedSo I told her to have [redacted] call me backHe never did so I called back again a few days later and actually got a hold of himI let him know that I was not happy about being lied to about the fact I was told they fixed signs when they don't and the fact my sign wasn't even working when I was told that it'd be like new when it was done [redacted] said I was never lied to and this was common practice by Eagle Sign to have contractors to do their work for themHe offered to fix the transformer, but I had that fixed already, so we settled on $refund to pay for the repairs and some gas money and they still made money [redacted] then said he'd call me in a few daysTwo months later and [redacted] never called me back, but [redacted] called me back confusing me with another customerI told her [redacted] told me he'd give me a $refund [redacted] said she'd look into it and call me backLater in the day she actually called and said she "looked" at my file and couldn't helpSo I explained the situation and told her I noticed they didn't fix the scratches and put a wrong color tube in the signThen she said she'd talk to [redacted] and call me backShockingly [redacted] has never called back in over a month eitherI've called a few times and asked for [redacted] and been told I'd be put through to him but it always goes to voicemailI left a message and nothingI assume that if he hasn't called me by now he'll never call backMy experience with Eagle Sign Cohas been nothing but a terrible experienceI feel like was lied to and they don't treat their customers with common courtesy like returning phone calls and keeping their wordEvery time I look at my sign I regret bringing it to Eagle Sign Co
In December I had a neon sign that was damaged in shipping that I needed repairedI searched on the internet and found Eagle Sign Coin Des MoinesI live hours away so I called them and asked if the fixed neon signs and was told by [redacted] the receptionist that they didI told her that I needed a quote for insurance and gave her a time that I'd stop by to get a quoteWell I got there at the time and nobody was there to give me a quote so I had to leave it thereI pointed out some scratches I wanted fixed and [redacted] said "no problem, they can be fixed." I brought a picture of the sign and said I want it to look just like it did and was once again told "No problem it'll be like new." Before I left I asked what she thought it'd cost was told $200-$A couple of days later [redacted] called me and told me it'd cost $to fixThat was $more than my insurance would pay, but for $it wouldn't pay to drive hours roundtrip and I thought at least it'd be fixed rightA couple weeks later I got a call saying the sign was fixed so I drove to Des Moines to pick it upI got there and plugged the sign in and half of it didn't workI was told a transformer was outWhy they told me the sign was fixed and made me drive all that way to pick up a broken sign I couldn't understand but I didn't say anything [redacted] told me I could buy a transformer off the internet and they'd install it for $I could tell by looking at it, it'd take minutes to fix so that was way overpricedSo I brought it to another place to fix itThat guy charged $for the transformer and laborI also found out that Eagle Sign doesn't even fix neon signsThey bring them elsewhere and charge you $to bring it a few miles across townSo I called Eagle Sign back and asked [redacted] who fixed my signShe asked why and I told her I had a question about itI was told [redacted] fixed itWhen I asked again if he fixed it, there was a long pause, since she knew that she was caught in a lie, and said that he "oversaw" the sign getting fixedSo I told her to have [redacted] call me backHe never did so I called back again a few days later and actually got a hold of himI let him know that I was not happy about being lied to about the fact I was told they fixed signs when they don't and the fact my sign wasn't even working when I was told that it'd be like new when it was done [redacted] said I was never lied to and this was common practice by Eagle Sign to have contractors to do their work for themHe offered to fix the transformer, but I had that fixed already, so we settled on $refund to pay for the repairs and some gas money and they still made money [redacted] then said he'd call me in a few daysTwo months later and [redacted] never called me back, but [redacted] called me back confusing me with another customerI told her [redacted] told me he'd give me a $refund [redacted] said she'd look into it and call me backLater in the day she actually called and said she "looked" at my file and couldn't helpSo I explained the situation and told her I noticed they didn't fix the scratches and put a wrong color tube in the signThen she said she'd talk to [redacted] and call me backShockingly [redacted] has never called back in over a month eitherI've called a few times and asked for [redacted] and been told I'd be put through to him but it always goes to voicemailI left a message and nothingI assume that if he hasn't called me by now he'll never call backMy experience with Eagle Sign Cohas been nothing but a terrible experienceI feel like was lied to and they don't treat their customers with common courtesy like returning phone calls and keeping their wordEvery time I look at my sign I regret bringing it to Eagle Sign Co