Nail Experts

Review: I went to get a pedicure on 2/23/14. I had been there previously, however, this time I was not pleased in their service. The lady who gave me the pedicure cut two of my toes to the point where they bled. I also had my pinky toenail cut partially in half. I was then required to pay for the pedicure which was priced at $[redacted]. I did not have a good experience and am in pain. I do not recommend doing business with this company as they clearly do not regard the safety of their customers. I will not return and I hope that I do not have to go to the doctor because of this.Desired Settlement: I would like a full refund and an inspection of their employees skills.

Business

Response:

Spoke with [redacted], and he expressed how sorry he was that this situation occurred. He said he had no knowledge of the incident. He is offering a to refund the amount being requested. Said consumer can come to the shop or he would mail a check.

Business

Response:

spoke with [redacted] April 22nd and he said he would be sending [redacted] a settlement check on April 23rd.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for making this right.