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Nail Studio Reviews (4)

Nail StudioOld Georgetown RoadBethesda, MD 20814Tuesday, April 12, 2016Dear Representative Revdex.com,Nail Studio received a complaint letter from your department regarding a complaint from a client was submitted on 4/8/and it was assigned an ID of [redacted] .The client informed that she saw our salon reuses the disposable pumicesThis action will lead to salon's sanitation policy violation and employees termination.We take sanitation here at the salon very serious to meet our clients' standardsWe have always been disposing all disposable items after single use, such as; nail files, nail buffers, pumice stones, and we also provide disposable plastic lining for each pedicure.We had a salon meeting regarding the incidentWe take this matter very seriously and consider employees termination if any individual are cutting corners with our sanitation policyOur disposable items are designed to be used one time and will not be able to be reused again, because it will show signs of tear and wearWe do not reuse these items,We reviewed the record to determine which staff was performing on the client for a termination decisionHowever, we cannot find the client name on appointment book nor services receipt for the past weekFurthermore, we consider this is a great warning for our management team to enforce the sanitation policy on higher alertWe appreciate the client to drawing this to our attention and we will improve more in the future.The only concern we have is that our competitors in the area do not use disposable products like we do and falsely report against our salonThese typical incidents has happened from one to another salonWe will continue to claim or use of disposable items at our salonTo prove our dedication and our sanitation policy pride, the client are more than welcome to stop back at our salon at anytime without any notice for self inspectionWe are proudly said that we are the only few salons that actually use disposable items.We also include with this explanation letter the picture of what each client is receivingThe sterilize pouch contains all sterilized instruments, disposable file, disposable buffer, and disposable pumiceThe disposable plastic lining is for each pedicurePlease feel free to contact our management team at ###-###-#### for any further assistance.Sincerely yoursManagement Department Hai [redacted] T***

I normally don't do reviews but I had to because this is so unlike my past experienceThe sanitation was disgustingThe pedi bowls are not properly washedThey use a liner but there's a part that isn't covered by the filterI saw pedi bowls being cleaned and it made me want to abandon my own pedicureThe hand soap was awful and only cold waterI couldn't wash my hands properlyHow do the technicians get their hands cleaned? GROSSSSS! No concept of sanitation

Nail Studio7810 Old Georgetown RoadBethesda, MD 20814Tuesday, April 12, 2016Dear Representative Revdex.com,Nail Studio received a complaint letter from your department regarding a complaint from a client was submitted on 4/8/2016 and it was assigned an ID of [redacted].The client informed that she saw our...

salon reuses the disposable pumices. This action will lead to salon's sanitation policy violation and employees termination.We take sanitation here at the salon very serious to meet our clients' standards. We have always been disposing all disposable items after single use, such as; nail files, nail buffers, pumice stones, and we also provide disposable plastic lining for each pedicure.We had a salon meeting regarding the incident. We take this matter very seriously and consider employees termination if any individual are cutting corners with our sanitation policy. Our disposable items are designed to be used one time and will not be able to be reused again, because it will show signs of tear and wear. We do not reuse these items,We reviewed the record to determine which staff was performing on the client for a termination decision. However, we cannot find the client name on appointment book nor services receipt for the past week. Furthermore, we consider this is a great warning for our management team to enforce the sanitation policy on higher alert. We appreciate the client to drawing this to our attention and we will improve more in the future.The only concern we have is that our competitors in the area do not use disposable products like we do and falsely report against our salon. These typical incidents has happened from one to another salon. We will continue to claim or use of disposable items at our salon. To prove our dedication and our sanitation policy pride, the client are more than welcome to stop back at our salon at anytime without any notice for self inspection. We are proudly said that we are the only few salons that actually use disposable items.We also include with this explanation letter the picture of what each client is receiving. The sterilize pouch contains all sterilized instruments, disposable file, disposable buffer, and disposable pumice. The disposable plastic lining is for each pedicure. Please feel free to contact our management team at ###-###-#### for any further assistance.Sincerely yoursManagement Department Hai [redacted] T[redacted]

Thank you for reporting this customer concem to our business. We would like to apologize to Mrs. [redacted] for the inconvenience she had experienced. We had spoke to Mrs [redacted] regarding the transaction on July 401 she had purchased. Mrs [redacted] had claimed that our technidan had mis-charged her $53.20 on...

July 4th. However, our system shows there is no charge of $53.20 on July 4th. We did received a transaaion of $52.80 on July for pedicures and manicure services. We also have surveillance cameras display these services being done at 1:10pm on July 4th.We recommended Mrs. [redacted] to contact her bank to open a dispute claim for the amount of $53.20. However, we cannot refund $52.80 because these services were completed as requested by the customer on July 4th.Thank you, Nail Studio

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Address: 1223 Concord Pkwy N, Concord, North Carolina, United States, 28025-4325

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