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Nailed It Spa

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Nailed It Spa Reviews (3)

I am rejecting this response because:She keeps insisting that he did a good job on my nails and I'm honestly saying he did notIt doesn't matter if your customers appreciate your work, I was a customer and I am telling you I wasn't satisfiedThis is why I went to Revdex.com because you were not listening then and you're still in denialThe first time I came to her shop she did a great job so I came back and did not get the same experienceMy toes were done great, I love how my toes lookI can't say the same about my nailsSo when a customer says they're not satisfied, instead of trying to fix it you say it looks good to youI don't think that's fairYou say you spent hours 1/but rushed on my nails and I didn't get what I wanted

Unbelievable! What she wrote is all lies ! She did change the color twice . The first time was dark glitter ,the second time was white glitter .These were what you picked . I think your complaint is not fair for us because your nails looked good when you left ! We always treat my customers well and our customers appreciate my services ! Don't come back our shop . This is not the right place for you ! We won't refund for you because we spent 2 and 1/2 hours for your services .   Thank you so much !

Nailed it & Spa              [redacted] Little Canada MN 55113   Dear Revdex.com !  Nailed it & spa - we have received a customer complaint from Revdex.com on 2/8/2017 ,this is our respond :  She came my shop around at...

noon and She left about 2:30 pm on 2/3/2017.So , We spent 2 and 1/2 hours with this customer doing her Regular pedicure and  GEL Fill nails ! Extra time spent on her feet and her nails ! Usually 30 -35 mins for regular pedicure and 45-50 mins for fill gel! She had trouble deciding on a color  and had to change twice and still not happy ( when customers pick the gel colors, we always ask the customers: "this color is your final answer ,is it right ?"Because gel color dry right away under the drier machines)but she changed hercolor twice!!! Besides that , this customer had 2 broken nails and 3 lifting nails , so we put 5 new nail tips her just $5  instead of $5 for just 2 new nails ,so 3 nail new were free ! She asked the price ,We told her regular pedicure was $25 and gel fill $30 and we charged  for 5 new nails just $5 ! Total $60 All while I had other appointment customers waiting but I took my time to make her happy ! We Were nice and very patient to her and not rude like she said , our goal is making our customer happy , we just try the best we can !)  Thank you for your attention in this matter !   Sincerely, Today is 2/9/2017

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Address: 2900 Rice St STE 300, Little Canada, Minnesota, United States, 55113-2482

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