Nails and More

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe refund was already given, and to my knowledge, The man told me the man who did all this screaming with his wife was fired.if he was not, he should have been And no, he didn't "drop the polish" he threw it across the room and almost hit my daughter's friend in the headThe man already admitted this to me at the door and told me "I do what I want- this is my store" So his refund was accepted, he won't get my business or the 100s of people I talked to on Facebook ever again.Sincerely
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From: Nails & More [redacted]   To whom it may concern Thank you so much for the customer feedback. We promise to do the best we can to make customers   satisfied. I, [redacted], the manager of the nail shop.  I write this letter to response the...

complaint of [redacted] M [redacted].  We did not know who she was because she never came to the shop. However, that day the shop was extremely busy so I stopped taking customer s so I closed the front door. In Fact, she knocked the door and spoke to me so rude that I could not understand what she told me. Finally, she told me that my co-workers were screaming and yielding. As a matter of fact that we still had some customers inside and they came with their children too. I believe that my coworkers, they were not good at English so they communicated with others in Vietnamese. We did not mean to scream or yield anyone. We are sure that the girls did not understand what we spoke to each others. How could we scare the girls as [redacted] described.  Like [redacted] said my coworkers dropped the polish. It was an accident and it did not mean we made the girls scared. In addition, we did not overcharge her daughter. The girl‘s service was Gel-Fullset with long nails and almond shade. The gel- fullest is 35 dollars so plus 5 dollars for the shade. In fact, we have the price list for customers as references when they choose their services. As I implied, my employees charged her $35, but he right at that moment remembered the wrong price so he told her $40. That was the reason why was $40. It did not like [redacted] explained. She did not even get inside the shop so we did not think she could see our price lists. We open our business so we are always nice to every customer and respect everyone as our way to run the shop.  We had a small conversation with her and she used impolite words to us. So I myself as a manager told her that we ran the shop as our way. I believe that she misunderstood what we would love to tell her. We try to contact with some other customers that day in order to ask them write explanation letters and send to Revdex.com. However, we always respect customers and would love everyone of them feel happy to come our salon so we can give her a full refund of $90 not because of our fault, but as our appreciation to customers Finally, we hope that the girls will be happy and we are sorry about the misunderstanding in communication with [redacted]. Please, tell [redacted] contact me via cell phone or email. My phone is [redacted] or email [redacted]@gmail.com so she can get the refund.