Nails and Spa Plus Inc

We apologize about any inconvenience this may have causedFrom the phone conversation with our quality control representative, we understand you are receiving multiple calls from other energy companies with same offersWe appreciate you bringing this matter to our attention, and being
understanding about itAs mentioned, we will placing your number on our internal DNC list, across all marketing channels

Revdex.com:The company does not cross check its list with dnc because I have been on dnc for years and always renew itStuart is the name given but I think they give fake names just for this purpose
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We apologize for any inconvenience that we may have caused. We are currently following up with customers who have inquired into solar. We will make sure to put the complainant in our internal DNC list to ensure that they are not contacted in the future. If the customer had
requested to not be contacted again, then the representative should have notated that and added the complainant to our DNC list. We will investigate this matter to ensure that it does not happen again

We are very troubled to hear a complaint like thisWe do our best to screen marketers and make sure they are following all telemarketing laws and DNC requirementsWe will be vigilantly investigating this claim and would immediately terminate any marketer or rouge agents using such
practicesWe do not have an employee or agent named Stuart but again will investigate based on the number calledIf several calls are coming in, every day, it seems like more than one ESCO is contacting youWe would recommend trying to find out an Agent ID and company name if possibleAlso maybe renew your number with the DNCAlthough we scrub all calling lists against the NDNC, timing of registration can sometimes be an issueTo ensure you do not get a call from our company we will place your number on our internal DNC list as wellThis will help narrow down where other calls are coming from. Feel free to contact us directly if you have further information which may be usefulThank you for notifying us of the matter and we sincerely apologies for the inconvenience you are dealing withAll the best, Greenlight Energy Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
the volume of calls from other companies are irrelevant and improper to bring up here. The volume of calls from THIS company are whats at issue. This is not a forum for deflecting responsibility to 3rd parties. I will drop the complaint when I no longer receive calls from your business.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
[redacted],
[redacted]

We do not have an agent named Hector on staff but will be investigating the matter thoroughly, as this type of rouge agent behavior is not tolerated. We have very strict Do Not Call guidelines and policies in place with our outside marketers. We also have all calling data scrubbed against the...

Federal DNC List. We apologize for any inconvenience caused and recommend checking with other companies that have similar company names. We will add the number to our internal Do Not Call list and reach out to all marketers for further blocking.

We will be investigating the matter and will make sure your information is placed on our internal Do Not Call list. As well removed from any outside marketers lists. We appreciate you bringing this to our attention and disclosing your information so we can pinpoint the call and act appropriately. We...

are extremely sorry for any inconvenience caused.

[redacted], We will have your name and number placed on internal DNC list immediately and will investigate the matter further. We take solicitation complaints very seriously and will make sure, if any of our marketers are not following proper protocols, they will be terminated. Either way we will...

make sure you do not receive calls from Greenlight Energy and apologize for any inconvenience. Thank you for notifying us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We apologize for any inconvenience. Please be assured we heavily enforce all Federal and State DNC rules and would swiftly terminate any marketers working outside of those guidelines. The caller ID phone number you listed is not associated with our company but we will be investigating further to...

find out if any marketers dialed your phone number. We will also be adding it to our internal DNC list to ensure no calls come from our company. We take these matters very seriously and appreciate you bringing the matter to our attention for investigation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We are very troubled to hear this. We strive to make sure all marketing channels comply with the NDNC rules. Greenlight Energy is not licensed, nor does it market in Virginia so any attempt to contact you would be futile. We will be investigating the matter and alerting marketers for removal or your...

information (if it is found in any old databases). We will also be placing your information on our internal DNC list. We apologize for any inconvenience you have been experiencing and will take immediate action. Thank you for reaching out.

Greenlight Energy has removed the complainant from all call lists.  If the complainant continues to receive calls from other suppliers, as referenced in our previous response, we ask that the complainant confirm the source of the call, so as to ensure that Greenlight Energy is not responsible.Thanks,Michael

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]