Nails Art

April 27, Dear Revdex.com, We are responding to the complaint you received from [redacted] regarding nail service dated March 27th, 2015.It is our policy to ask our clients to sign in when they arrive at the salon for serviceWe do not have a record of her coming in for service on March 27th, or on any other date this yearNor do our records show a receipt provided for a [redacted] ***We do not remember serving this customer initially or her returning to have us correct service she thought was unsatisfactoryIt is our policy to repair or replace nails that may fall off within three days of service – at no charge to our clients.We attempted to contact [redacted] to obtain more information but she could not be reached at the telephone number provided in the customer information area of your correspondenceWe stand behind our service, value our customers, and this is the only complaint we have received from the Revdex.com in our eight years of business-In order to resolve this issue we need more informationCould the customer provide us a copy of the receipt she states she received? Upon receipt of this information we would willingly discuss amenable resolutions.Sincerely,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Noone has ever tried to contact me at any time Regards, [redacted] ***

April 27th, 2015Dear Revdex.com,We are responding to the complaint you received from [redacted] regarding nail service dated March 27th, 2015.It is our policy to ask our clients to sign in when they arrive at the salon for service. We do not have a record of her coming in for service on March 27th, or on any other date  this year. Nor do our records show a receipt provided for a [redacted]. We do not remember serving this customer initially or her returning to have us correct service she thought was unsatisfactory. It is our policy to repair or replace nails that may fall off within three days of service - at no charge to our clients.We attempted to contact [redacted] to obtain more information but she could not be reached at the telephone number provided in the customer information area of your correspondence. We stand behind our service, value our customers, and this is the only complaint we have received from the Revdex.com in our eight years of business.In order to resolve this issue we need more information. Could the customer provide us a copy of the receipt she states she received? Upon receipt of this information we would willingly discuss amenable resolutions.Sincerely,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Noone has ever tried to contact me at any time. 
Regards,
[redacted]

April 27, 2015
Dear Revdex.com,
We are responding to the complaint you received from [redacted] regarding nail service dated March 27th, 2015.It is our policy to ask our clients to sign in when they arrive at the salon for service. We do not have a record of her...

coming in for service on March 27th, or on any other date this year. Nor do our records show a receipt provided for a [redacted]. We do not remember serving this customer initially or her returning to have us correct service she thought was unsatisfactory. It is our policy to repair or replace nails that may fall off within three days of service – at no charge to our clients.We attempted to contact [redacted] to obtain more information but she could not be reached at the telephone number provided in the customer information area of your correspondence. We stand behind our service, value our customers, and this is the only complaint we have received from the Revdex.com in our eight years of business. -In order to resolve this issue we need more information. Could the customer provide us a copy of the receipt she states she received? Upon receipt of this information we would willingly discuss amenable resolutions.Sincerely,