Nails Couture

They were very rude and had me waiting for 3 hours and refuse to do my nails AFTER THE FACT THAT THEY HAD ME WAITING. This is an continously thing that happens everytime that I go up there!Desired SettlementNeeds to be penalized for customer service.Business Response We are a very busy company. We have customers waiting for periods of an hour, but NEVER have we had someone waiting for 3 hours. We have security cameras and can show that no one has ever waited that long. With that said, we reserve the right to refuse service to anyone, regardless of the amount of time someone has waited. In the notice, the customer stated that it happens continuously when the customer comes in. If the customer is unhappy about the wait time, then the customer does not need to come. We are not rude unless the customer gives a very good reason to be, and like I said before, we reserve the right to refuse service to anyone, and we did just that with Ms. [redacted]. We have a very broad customer base and very many customers hence the reason we are so busy. If we were rude to every customer, then we would not be as busy. Now we have been open for over 2 years and this is the first complaint ever file with the Revdex.com. Ms. [redacted] stated we need to be penalized, but Im not sure why. Nails Couture has not done anything wrong. Please feel free to contact me again. But remember, we have security cameras and have NEVER had anyone wait in excess of an hour and a half. Thank you.