Nails & Spa

IN RESPONSE TO OUR CONVERSATION, WE ARE OFFERING TO REPAIR THE VEHICLENO REIMBURSEMENT WILL BE ALLOWED.PLEASE RESPOND TO THIS EMAIL.THANK YOU [redacted]

PLEASE CLOSE THIS CASETHANK YOU

Complaint: ***I am rejecting this response because:
Their response is not truthfulThey saying that my words are "l am a busy person, my time is way more precious than yoursDo you think you make more money than I do?, doing pedicures and manicures all day? If you are not going to do my nails now I want a refund and will go somewhere else and do them" what is not truthI did say that my schedule is full that day and that my time is more expensive (thinking of my job, because I should work in that time, and coming back to fix nails costed me a lot)Also I asked for refund if they are unable to fix, but they told it is not refundableWhat also hurts me, they mentioned that dead skin was removed from my feet and nails cleanedI never have dead skin (my feet are very soft), and my nails are always cleanI didn’t have polished toenails, just fingernailsShame to them
Sincerely,*** ***

Complaint: ***
I am rejecting this response because:After
reading Leon Vallley Collision Center response, it is important to
know that anyone with common sense will find it ludicrous and
irrelevant to complaint (#***)
made against them, on October 21,
One may agree that the
business put me in a perplex predicament and a deteriorate situation
The mere fact they took a down payment of $from April
10,2015, which they require in order to complete repairs on my van in
question and up to this date they have left me without any means of
transportationNo only that, from January 12, until now they
have the van in there possession and it was on September 29, I
knew of any increase, attachment “Estimate as of September 29,
2015” will confirmIn addition there response provided no
justification nor explanation why repair is so extensive and why are
they taking about estimate when they have the vehicle in there
possession for such a long time period to do all assessmentAlso,
during that time period of assessment or repair it took them
approximately months to realize the total cost of repairs will
increaseEven thou they made reference about my Nissan that is also
in there possession and is beyond the scope of the complaint made
against themIt is important to note that in the response, was the
first time they have ever communicated to me that I will be charged
for it being thereWith that said, it seems that it was a ponzi
scheme that was well orchestrated against meAs a result, I have
used this medium to inform others about what I am experiencing with
this business and its service offerings to the general publicI
have found a lot of logical fallacies in the response and I will
refute the response line by linePage
1,
“TO BEGAIN WITH A RESPONSE ON THE REPORT THAT MR*** MADE AGAINST
US I IWOULD LIKE TO BEGIN WITH MR*** CALLED US IN THE BEGINNING OF
JANUARY ASKING US IF WE COULD REPAIR HIS A VAN HE WAS GOING TO
PURCHASE AND SHOWED US PHOTOS OF VAN WE DID TELL HIM AT THAT TIME
THAT AN ACCURATE ESTIMATE COULD NOT BE GIVEN WITH ONLY PHOTOS AND
THAT ONCE THE WAS HERE WE COULD ACCESS”First,
the business specifically stated that I called in JanuaryPlease
find “Estimate as of Nomember 13, 2014”,see footer and
take note of the Date and TimeIt should confirm what I outline in
my initial complaint, based on the guesstimate or estimate I purchase
the van in questionIt is important to note that “Estimate as
of Nomember 13, 2014”was given with only photos, contracting
was stated above.Page
1, “THE DAMAGES AND GIVE A BETTER ESTIMATESO MR***
PURCHASED THE VEHICLE HAD IT TOWED TO HIS APARTMENTS, AND ON
01/12/HE CAME TO US AND ASKED US IF WE CAN STORE THE VEHICLE
UNTIL HE HAD THE MONEY TO START REPAIRS, THE APARTMENTS HE LIVED AT
TOLD HIM IF HE DID NOT MOVE IT OFF OFF THE PROPERTY THEY WERE GOING
TO TOW IT TO THE POUND AND WE PICKED IT UP IT SAT HERE FOR DAYS
THEN HE FINALLY CAME IN TO PUT DOWN A PAYMENT OF $01/22/2015”It
is obvious that the business is confused; first they said the vehicle
had to be there to give an accurate estimate by assessing the damages
and now they are saying that I asked them to store itIt is
important to know that the receipt for payment amounted to $2000, but in the response they stated a down payment of $
Also, if the van was brought in for assessment why did they say the
van SAT
for days? If
it took them days to as the damages why did the cost of repairs
increase to $
“Estimate as of September 29, 2015”, $more than the
estimate “Estimate as of January 22, 2015” given on the same day
of the payment amounting to $2000.00? “AT
THAT TIME WE TOLD HIM REPAIRS WOULD NOT START THE REPAIRS UNTIL HALF
THE ESTIMATE WAS RECEIVED, HE WAS IN AGREEMENT, SO AS DAYS WENT ON HE
WOULD COME BY EVERY DAY TO TALK TO US AND LEYUS KNOW HE WAS BRINGING
US AN OTHER PAYMENT”.Before
the Van was in the business possession to do there so call
assessmentI was given two estimates “Estimate as of November
13, 2014” and “Estimate as of December, 2014” which
are both attached“Estimate as of November 13, 2014” was
given before I purchase the van and “Estimate as of December,
2014” was given after *** *** came to my apartment to
take pictures and to inspect the damagesIf you review the both
estimates line by line the differences are: SIDE LOADING DOOR,
BACK DOOR, FRONT DOOR, REAR LAMPS FRONT SUSPENSION, REAR BUMPER
Please find Microsoft word documents attached to confirm that no
doors were purchasedPhotos will indicate body work being carried
out on doors happen to be on that estimate as parts neededEstimate
as of January 22, along with “Estimate as of December,
2014” gradually increased from the time of initial
purchased to the time the van was in the business possessionAfter I
was given the receipt on January 22, 2015, I highlighted the balance
to “*** ***” he advised me not to worry about the balance, I
just need to continue making paymentsI refused to make any further
payments until I was given a final figure for the total cost of
repairsIt took them months from January to April to
give me that figure “Estimate as of December, 2014”
will confirmPlease review page of that estimate, which has ***
*** hand writing indicating the final price “***'s Price” of $He further went on to tell me that $is my
price and can only be paid with cashOn that note, I went ahead and
made another cash payment of $on the 10th of that same month of AprilLast but not least, *** ***
also assured me that the $will cover the entire repair and the
van will be parked outside ready to driveThis statement came from
someone who is an expert in the field which puts him in a position to
make that judgmentAs a result, months later my van has not been
total repaired neither is parked outside ready to drive.Page
and Page 2, “AT ONE TIME HE AND HIS ROOM MATE CAME IN TO OUR
OFFICE EARLY ONE MORNING AND STARTED A FIST FIGHT OUR LOBBY WE HAD TO
CALL THE POLICE TO STOP THEM, DID NOT KNOW IT WAS ABOUT THE VAN OR
NOT, THEN IN 04/10/HE FINNALLY HE CAME IN AND LEFT ANOTHER
PAYMENT SO WE TOLD HIM WE WOULD BEGIN REPAIRS WE DID STATED ON EVERY
ESTIMATE WE PRINT “ESTIMATE MAY GO UP DO TO HIDDEN DAMAGE, AND WE
FINNALLY FINISH THE REPAIRS AS PER THE ESTIMATE HE WAS UPSET THAT HIS
ESTIMATE DID GO UP ON TO HIDDEN DAMAGE AND PARTS THAT WERE DAMAGED AS
A ESTIMATE”Leon
Valley Collision Center for anyone who has visited this business, can
agree that this business is fully equipped with security
surveillanceThis can confirm that I, *** Percival *** had no
physical altercation of any sort, with anyone at this businessOnce
again this has nothing to do with the business having my van as an
hostage, for what? I do not knowHow can any business have a
customer item in there possession for such an extensive time period
and still taking about estimateI gave them the van to fix, which
include assessing the damages, carrying out repair and deliver the
vehicle fully operative parked out side ready to drivePage
2, “EVERY LINE ON THAT ESTIMATE MUST BE JUSTIFIABLE BEFORE
PRESENTED TO A CUSTOMER OR INSURANCE COMPANY WE WILL FINISH THE
VEHICLE AS PER THE ESTIMATE VEHICLE WILL STILL NEED TO BE TOWED TO
THE SUPPLEMENT THAT BEGAN THIS COMPLAINT, SO WE WOULD LIKE TO FINISH
IT OUR AND DELIVER HIS VEHICLE TO MR***”Estimates
attached from December 22, to September 29, will prove the validity of the statement above regard justifying each
line on a estimate before presenting it to a customer including
insurance companyImages attached clear shows body work carried out
on doors while the estimated that was justified line by line shows
doors as parts neededThey were removed from estimate “Estimate
as of October, 2015” when I brought it to *** ***
attentionNot only that REAR LAMPS was also on the presented
estimate(s) and none of the rear lamps needed any form of repair or
needed to be replacedThis calls to question what the business have
been to doing and what they have already done? Am I the first
customer they have pull this stunt on? Is this the kind of business
customers should uphold to? Is this the kind of service we should
accept as the norm?
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Leon Valley Collision Stated in their response that my vehicle in question would be ready for pick up by the latest, 12/04/and as of 12/05/2015, I am still without my vehicleAccording to the Oxford Dictionary Estimate is defines as "Roughly calculate or judge the value, number, quantity, or extent of"On that note Leon Valley had my vehicle in their possession from January until nowI took my vehicle their for ultimate purpose and that is for repairs not to "Roughly calculate or judge the" cost of repairsTherefore, I am not concern with an Estimate at this time, giving the time period that the vehicle have been in their possession, I just want my vehicle in a A+ condition for the price that was agreed to "$6500"This kind of response has been the norm, where they say one thing and they ending up doing the total oppositeIn addition, it has been like this consistently throughout and is very horrible experience. In concluding, I hope this medium may help others make a better choice in the kind of goods and services they choose which may prevent them from experiencing what I am going through.
Regards,
*** ***

I *** *** BEING THE MANAGER HERE AT LEON VALLEY COLISION CENTER IS TO PROVIDE A+ SERVICE AT END OF A DAY MR *** BEING A CUSTOMER I WOULD LIKE TO FINISH HIS VEHICLE AND MR *** PAY THE BALANCE HE OWES FROM THE ORIGINAL $AND AS PER THAT ESTIMATE EVERY LINE WILL BE MET AND NO MORE NO LESS , MR *** IS STATING HE OWES , SO ON THAT NOTE WE WILL HAVE HIS VEHICLE READY FOR PICK ON OR BEFORE 12/04/2015, ON OR BEFORE THAT DATE I WILL CONTACT MR *** LETTING HIM KNOW WHEN HE CAN PICK UP HIS VEHICLE PROVIDING HE AGREES WITH THIS SECOND ATTEMP TO COME TO AN AGREEMENT AS I STATED ABOVE PLEASE LET ME KNOW OR MR *** MAY CALL ME TODISCUSS WHEN AND WHAT HIS BALANCE IS MR *** HAS HAD A RUFF TIME WITH THIS REPAIR SO I WOULD LIKE THIS TO COME TO AND END MR *** HAVE HIS VEHICLE IN HIS POSSESION

IN RESPONSE TO OUR CONVERSATION, WE ARE OFFERING TO REPAIR THE VEHICLE. NO REIMBURSEMENT WILL BE ALLOWED.PLEASE RESPOND TO THIS EMAIL.THANK YOU [redacted]

PLEASE CLOSE THIS CASE. THANK YOU

[redacted] Please See Attached Documents [redacted]
Dear Revdex.com,We have received your letter asking about our response to the complaint about our services on January 22nd, 2016 about a unreasonable customer at our shop. To Start, the day after January 15th around noon, during our busiest hours, was when our...

client had returned. She had requested for us to fix her nails because it had seemed like she had chipped them. We gladly accepted and would take no charge, however because of our full schedule we had to notify her that it would take about 1 hour for us to get to her. At that time, 4 people were waiting to get their gel manicures done on the tables and the pedicure chairs were all filled with patience customers. The demanding customer, had informed us on that day that she has a busy schedule and could not wait that long. Our Cashier who was the one who spoke to her, had turned over to the manager to ask is there a way for one of the specialist to do her nails, note that our native language is Vietnamese and the last time we checked America was a free country. For this reason the cashier who spoke to the customer had translated to the manager about the situation because of the language barrier, We for one were not laughing. If you would like evidence of this, we are willing to call up our customers who came on that day and time to witness this, we assure you that the room was uncomfortably dead silent. The manager had responded with "if she wanted us to do her nails right away she would've made time to call and make an appointment there's nothing we can do but tell her to wait" (in Vietnamese). Switching over to english we had told her once again that there is nothing we could do right at this time. She responded with "l am a busy person, my time is way more precious than yours. Do you think you make more money than I do?, doing pedicures and manicures all day? If you are not going to do my nails now I want a refund and will go somewhere else and do them." We had not said one word about this rude and unnecessary response but we did inform her that there is no refunds. We had removed the dead skin from her feets, cleaned up her nails, painted them, and massaged her hands and feets. This process took up about 45 minutes to do. Furthermore the only thing she wasn't pleased with is when she had chipped them that following night on January 15th. Lets not forget that we did tell her we would take no charge to redo her nails. If you were in this situation do you think that it would be reasonable for us to give her a refund. Not to mention one of our employees had reason with one of the customers on the pedicure chair, to wait a while so she could repaint the complaining customer's nails. The generous customer on the pedicure chair had agreed but the deal was that her manicure had to be finished, which will take about 15 minutes. The cashier then ask the customer if she was okay with waiting for 15 minutes instead of the original waiting time of an hour. She said no and she said she will never return her again then stormed out of our shop. Clearly she should realize that she's not the only one waiting for our services.Sincerely,Kirkland's Nails & Spa

I HAVE ATTACHED MY RESPONCE