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NAITA Reviews (6)

Complaint: [redacted] I am rejecting this response because: The form I signed, states no such thing as far as not refunding amount of deposit, I did not falsify any evictions or broken leases, I advised the employee [redacted] of my broken lease and the reason for the broken leaseIt was about 4years ago and I was on [redacted] Section housing at the time of the broken leaseI advised her there was multiple break in's at my apartment with [redacted] and asked to be relocated with police reports to show of the incidentsThey [redacted] refused to move me, so because I did not feel safe for myself or my child to continue to live there I had no choice but to move, hence breaking my leaseThe employee [redacted] was made aware of this and she also stated she relayed this information to her Manager as wellThe form they had me sign regarding the "denial" states NOTHING about them keeping my deposit or my deposit NOT being refundedI made sure to ask multiple times, she stated our phone calls were being recordedThey can provide those call recordings to show I did ask multiple times and she [redacted] reassured me I would be refunded my deposit had I not wanted to keep the unit after allNot once did she mention that the complex would keep my deposit for a previous broken lease "denial"Let me also point out the fact that they did not deny my application, they just continued to add on charges to see how much they could squeeze out of me; atleast that is how they made me feelThey took advantage of the situationPlease re-read the form I signed and see it does NOT stated they would keep my deposit for withholding or falsifying information on my applicationEven at that, I did let employee [redacted] know about my prior broken lease Regards, [redacted] ***

Hello,I would like to clarify that our application process is clear as to the expectation of qualificationI have attached the qualification criteria for reviewIn the criteria it specifies what reasons a client may be denied and the criteria will also show [redacted] ***'s signature at the bottom.As a standard we charge a $application fee, $administrative fee, and a deposit as a holding fee (This fee may or may not be refundable)In the case of [redacted] we found that she falsified information by not disclosing that she had previously been evicted from [redacted] When we requested to qualify her under the second chance program we offer her to lease by paying a high risk fee of $She refused to move forwardOn the application it is stated that if you falsify any information monies can be kept as liquidated damages for having a apartment removed off the marketUnfortunately her holding fee was not refunded under the basis of falsification on the applicationPlease advise if further back up is needed to close out this complaintSincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: The form I signed, states no such thing as far as not refunding amount of deposit, I did not falsify any evictions or broken leases, I advised the employee [redacted] of my broken lease and the reason for the broken lease. It was about 4years ago and I was on [redacted] Section 8 housing at the time of the broken lease. I advised her there was multiple break in's at my apartment with [redacted] and asked to be relocated with police reports to show of the incidents. They [redacted] refused to move me, so because I did not feel safe for myself or my child to continue to live there I had no choice but to move, hence breaking my lease. The employee [redacted] was made aware of this and she also stated she relayed this information to her Manager as well. The form they had me sign regarding the "denial" states NOTHING about them keeping my deposit or my deposit NOT being refunded. I made sure to ask multiple times, she stated our phone calls were being recorded. They can provide those call recordings to show I did ask multiple times and she [redacted] reassured me I would be refunded my deposit had I not wanted to keep the unit after all. Not once did she mention that the complex would keep my deposit for a previous broken lease "denial". Let me also point out the fact that they did not deny my application, they just continued to add on charges to see how much they could squeeze out of me; atleast that is how they made me feel. They took advantage of the situation. Please re-read the form I signed and see it does NOT stated they would keep my deposit for withholding or falsifying information on my application. Even at that, I did let employee [redacted] know about my prior broken lease. 
Regards,
[redacted]

Hello,Please be advised that we have complied with every request to have pest control go into the unit and service for pest control. As mentioned by [redacted] we have gone as far as to replace the refrigerator. Resident was fully aware of the conditions of the unit upon move in and...

have serviced as requested. Code compliance are fully aware of our efforts and compliance. As to the request for refund we will have to deny as this is not a reasonable accommodation. If resident wants to vacate she will have to follow the instruction according to the lease contract. [redacted] will need to give a formal 60 day notice and pay through the notice, she must pay a reletting fee equal to 85% of one month's rent, finally she must also pay the special of one month free received upon move in. Once this is completed we can release [redacted] from the liability of the contract and or if she chooses to vacate the unit; the balance will automatically be sent to collections.

Good Afternoon,Please see attached copy of application and criteria that specifies on what will cause you to be denied. After being advised what will be needed to continue with the application you choose to withdraw from the application at that time the monies are non-refundable on the basis that there was a judgment filed against you. Your monies have been forfeited as liquidated damages at this point you can read the specifications on page 3 of the application and under the disclosure and the application agreement. The qualification criteria is very clear as to what will cause you to be denied.

Hello,I would like to clarify that our application process is clear as to the expectation of qualification. I have attached the qualification criteria for review. In the criteria it specifies what reasons a client may be denied and the criteria will also show [redacted]'s signature at the bottom.As...

a standard we charge a $35 application fee, $75 administrative fee, and a deposit as a holding fee (This fee may or may not be refundable). In the case of [redacted] we found that she falsified information by not disclosing that she had previously been evicted from [redacted]. When we requested to qualify her under the second chance program we offer her to lease by paying a high risk fee of $500. She refused to move forward. On the application it is stated that if you falsify any information monies can be kept as liquidated damages for having a apartment removed off the market. Unfortunately her holding fee was not refunded under the basis of falsification on the application. Please advise if further back up is needed to close out this complaint. Sincerely,[redacted]

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