Initial Business Response / [redacted] (1000, 5, 2015/11/09) */ Hi [redacted] , I'm very sorry for any confusion surrounding your NakedWines.com accountIt's never our intent to deceptively enroll customers in the Angels programAn Angel welcome letter was enclosed in your initial wine shipment describing the terms of the Angel programPrior to application of the charges, we attempted to contact you through email and voice several times Immediately upon your contacting the NakedWines.com Customer Happiness team on November 6th, a full refund of $was processed back to your cardAs you requested - you were removed from the Angels program and will not incur any charges going forward Warm Regards, NakedWines.com
Hi ***, I'm very sorry to hear that you felt the terms and conditions of the Char broil voucher you received weren't initially clearAll NakedWines.com vouchers have a minimum spend requirement and conditions that we must lawfully comply withThe Char broil voucher in circulation does stipulate the minimum spend with the words, "Valid on orders $160+Restrictions apply, visit URL for details" printed right below the bottles depicted on the voucherI can understand your concerns and I've forwarded your feedback to the appropriate parties, as we always strive to be as upfront and clear about our offers as possibleI researched the account you created at NakedWines.com and can confirm that you did not place an order and were not chargedI have also removed your personal details from our system and site as you requested, effective immediatelyPlease feel free to reach out to us if you have any other questions or concerns as I would be more than happy to assist youRegards, ***
Initial Business Response / [redacted] (1000, 6, 2015/05/28) */ Hi [redacted] , I'm very sorry for any confusion surrounding your NakedWines.com accountYou enrolled in the Angel program in April of after a brief waiting period of about weeks Your Angel status was cancelled as requested with a full refund of $issued back to your VISA Card immediately; you will not incur any charges going forwardThe Angels program is completely voluntary with no tie ins or contracts - members may opt out at any time for a full refundWe're sorry about the misunderstanding and to see you go Warm Regards, NakedWines.com Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/05/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept their response.the account has been cancelled and monies have been put back into my accountThank you
Initial Business Response / [redacted] (1000, 5, 2015/05/26) */ Hi ***, I'm very sorry for any confusion surrounding your NakedWines.com accountIt's never our intent to deceptively enroll customers in the Angels programAn Angel welcome letter was enclosed in your initial wine shipment describing the terms of the Angel programPrior to application of the charges, we sent a series of emails with Angel details Immediately upon contacting the NakedWines.com Customer Happiness team on May 15th, a full refund was processed back to your cardAll refunds take approximately 5-business days to be reflected in your bank account As requested - you were removed from the Angels program and will not incur any charges going forward Warm Regards, NakedWines.com
Initial Business Response / [redacted] (1000, 5, 2015/06/15) */ Hi [redacted] , I sincerely appreciate all of the feedback you shared and would like to clarify a few details with you All vouchers at NakedWines.com include a minimum spend requirement in compliance with current laws; we can't legally ship free alcoholThe minimum spend requirement on the $off voucher from Pro Flowers is $- which is stated on the voucher itselfWe fund independent winemakers to make wines exclusively for NakedWines.com - many of the winemakers have worked at prestigious wineries throughout Napa Valley, Italy, Australia and FranceWe've given the winemaker an opportunity to make wines with their label - not a winery label NakedWines.com is not a scam; we're passionate [redacted] making great wines affordable and providing superior service to our customersI'm sorry for any misunderstandings and assure you that you've not incurred any charges from us I hope that I've been able to address the concerns that you've expressed Best Regards, NakedWines.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) There are good business advertising practices and there are many bad and deceiving practices as wellThe companies associated with Pro Flowers, Nakedwines and other are using deceiving techniques to attract customers regardless of the outcome for as long as they can get away with it until people realize that they have been victims of one more cheap scam All the information that is printed in small letters should be printed in big bold letters before the actual ad There is no need for unscrupulous businesses, but we live in a free society and this is the bad partThis proves again that there is no Free LunchI am glad that I did not became a new victim from these crooks Final Business Response / [redacted] (4000, 9, 2015/06/24) */ Hello [redacted] , At NakedWines.com, we honor a satisfaction guarantee on all purchasesI assure you that since you've not ordered with NakedWines.com - you have not incurred any chargesThe credit card information you entered has been completely disabled from the account that you created All NakedWines.com vouchers clearly stipulate the terms surrounding the use of the voucherAs I stated previously, all vouchers require a minimum spend in compliance with present State and Federal lawsI'm sorry if you were disappointed by the terms of the voucher requirements Sincerely, NakedWines.com
Hi [redacted] ,I'm terribly sorry to hear that you didn't realize you were an Angel at NakedWines.comI want to apologize for any misunderstanding there's been with your Angel's membershipWhen you placed your initial order, you selected a promotional case intended for customers interested in becoming AngelsJust in case customers miss this information when ordering, we send out a series of emails for complete transparencyWe don't ever want customers to be surprised!Angels is completely voluntary and there are no contracts or tie insAny money allocated into your Angels account is always yours! You've been successfully removed from Angels and will not incur any more Angel transfersA refund of $was issued back to your VISA on June 7th, as that was the balance on your Angels accountAn additional refund totaling $was processed on June 11th, Please allow up to business days for the refunds to post back to your VISA accountIf you have any further concerns or any questions, please contact me at [redacted] or by phone at 1-800- [redacted] .Best, [redacted] NakedWines.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Once I receive the credits they promised of $and $100.00, I will fully accept the compensation by nakedwines!! Thanks again!!! Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/30) */ Hi [redacted] , I'm very sorry for any confusion surrounding your NakedWines.com accountIt's never our intent to deceptively enroll customers in the Angels programAn [redacted] welcome letter was enclosed in your initial wine shipment describing the terms of the Angel programPrior to application of the charges, we sent a series of emails with [redacted] details Immediately upon contacting the NakedWines.com - your Angel account was cancelled and a full refund of $has been processed back to your cardAll refunds take approximately 5-business days to be reflected in your bank account As requested - you were removed from the Angels program and will not incur any charges going forward Warm Regards, NakedWines.com
Initial Business Response / [redacted] (1000, 5, 2015/05/14) */ Hi [redacted] , I'm very sorry for any confusion surrounding your NakedWines.com accountIt's never our intent to deceptively enroll customers in the Angels programAn Angel welcome letter was enclosed in your initial wine shipment describing the terms of the Angel programPrior to application of the charges, we attempted to contact you through email and voice several times Immediately upon your contacting the NakedWines.com Customer Happiness team on May 10th, a full refund was processed back to your cardAs you requested - you were removed from the Angels program and will not incur any charges going forward Warm Regards, NakedWines.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) It resolves my personal situation, but this is the typical corporate strategy of quickly resolving the complaints of people who catch the offense and take action, knowing that they will keep the money of the many people who do not catch it or simply don't want to go through the hassle of seeking restitutionTheir statement about having tried to contact me by phone and email repeatedly seems highly implausibleThere was a series of highly confusing emails about "only X more people on the waiting list to become Angel members" that made no sense to me
Initial Business Response / [redacted] (1000, 5, 2015/07/24) */ Hi ***, I'm sorry for any confusion but your account was cancelled in mid June and a complete refund of $was issued back to your VISA card Please refer to your most recent VISA statement to confirm the refund totalThere will be three refunds of $eachThe refunds were confirmed in my system on June 17th, Warm Regards, NakedWines.com
Initial Business Response / [redacted] (1000, 5, 2015/08/04) */ Hi [redacted] , We greatly appreciate your feedback and I'm sorry for any confusion and misunderstanding with your Nakedwines.com account Your Angel account was cancelled as requested and a complete refund of $total has been processed The refunds take about 5-business days to reflect in your account Warm Regards, NakedWines.com
Initial Business Response / [redacted] (1000, 5, 2016/01/21) */ Hi [redacted] , Thanks for reaching out [redacted] I'm sorry for any confusion surrounding your recent wine order and Angel status with NakedWines .com The voucher that was utilized at the time of purchase enrolled you in the Angels program; the terms are printed on the voucherIn addition to the voucher terms - a series of emails were sent to the email address on file informing you of the Angel status Your Angel status was cancelled on January 19th, and a full refund of $was processed immediatelyI've located accounts linked to your name and disabled them both Please let me know if I can provide you with any additional details or if you have any further questions Warm Regards, NakedWines .com 1-800-673-
Hi ***,I'm terribly sorry to hear that you didn't realize you were an Angel at NakedWines.comI want to apologize for any misunderstanding there's been with your Angel's membershipWhen you placed your initial order, you selected a promotional case intended for customers interested in becoming AngelsJust in case customers miss this information when ordering, we send out a series of emails for complete transparencyWe don't ever want customers to be surprised!Angels is completely voluntary and there are no contracts or tie insAny money allocated into your Angels account is always yours! You've been successfully removed from Angels and will not incur any more Angel transfersA refund totaling $was issued back to your VISA on July 10th, as that was the balance on your Angels accountPlease allow up to business days for the refunds to post back to your VISA accountThere was an additional credit of $from us that is non-refundable.If you have any further concerns or any questions, please contact me at [redacted] Kind regards, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/05/26) */ Hi [redacted] , I'm very sorry for any confusion surrounding your NakedWines.com accountIt's never our intent to deceptively enroll customers in the Angels programAn Angel welcome letter was enclosed in your initial wine shipment describing the terms of the Angel program Immediately upon your contacting the NakedWines.com Customer Happiness team on May 20th, a full refund was processed back to your cardAs you requested - your Angel status was cancelled and you will not incur any charges going forward Warm Regards, NakedWines.com
Hi [redacted] I'm sorry for your confusion and will gladly provide you with the details surrounding your accountYour Angels status was cancelled immediately upon request and a full refund of your account balance was processedThe refund amount was $46.07; prior to cancelling your Angels status, you placed a wine order in the amount of $The wine order was cancelled today as we received confirmation that the wine order is being returnedI've processed a refund of $today - please allow 5-business days for it to post back to your accountIf you have any questions or concerns, please don't hesitate to reach out to us.Warmly, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/10/22) */ Hi ***, Thank you for your feedback ***. Your NakedWines.com account was deactivated as you requsted; you will not receive email correspondence or any promotional offers from NakedWines.com going forward. I've replied to the email you... sent in as well with all of the above details. Please let me know if there's anything else I can be of assistance with. Warm Regards, NakedWines.com
Initial Business Response / [redacted] (1000, 5, 2016/02/04) */ Hi [redacted] , We greatly appreciate your feedback and I'm sorry for any confusion and misunderstanding with your Nakedwines.com account Your [redacted] account was cancelled as requested and a complete refund of $has been processed back to your [redacted] CardThe refunds take about 5-business days to reflect in your account Warm Regards, NakedWines.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meHOWEVER, I hope that it will be more clearly stated on future vouchersAlso, I think that Char-Broil should be aware of this minimum order policyIt's not really a minimum order, the deal (as it appeared to me) is you HAVE to spend $of your own money FIRST, in order to receive $off on anything else that is added to the order.But as long as you have removed my information, and won't charge me (because others online said that even though they cancelled, their cards were charged - I found this by using Google to look up your "deals"), then I accept your response Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/11/09) */ Hi [redacted] , I'm very sorry for any confusion surrounding your NakedWines.com accountIt's never our intent to deceptively enroll customers in the Angels programAn Angel welcome letter was enclosed in your initial wine shipment describing the terms of the Angel programPrior to application of the charges, we attempted to contact you through email and voice several times Immediately upon your contacting the NakedWines.com Customer Happiness team on November 6th, a full refund of $was processed back to your cardAs you requested - you were removed from the Angels program and will not incur any charges going forward Warm Regards, NakedWines.com
Hi ***, I'm very sorry to hear that you felt the terms and conditions of the Char broil voucher you received weren't initially clearAll NakedWines.com vouchers have a minimum spend requirement and conditions that we must lawfully comply withThe Char broil voucher in circulation does stipulate the minimum spend with the words, "Valid on orders $160+Restrictions apply, visit URL for details" printed right below the bottles depicted on the voucherI can understand your concerns and I've forwarded your feedback to the appropriate parties, as we always strive to be as upfront and clear about our offers as possibleI researched the account you created at NakedWines.com and can confirm that you did not place an order and were not chargedI have also removed your personal details from our system and site as you requested, effective immediatelyPlease feel free to reach out to us if you have any other questions or concerns as I would be more than happy to assist youRegards, ***
Initial Business Response / [redacted] (1000, 6, 2015/05/28) */ Hi [redacted] , I'm very sorry for any confusion surrounding your NakedWines.com accountYou enrolled in the Angel program in April of after a brief waiting period of about weeks Your Angel status was cancelled as requested with a full refund of $issued back to your VISA Card immediately; you will not incur any charges going forwardThe Angels program is completely voluntary with no tie ins or contracts - members may opt out at any time for a full refundWe're sorry about the misunderstanding and to see you go Warm Regards, NakedWines.com Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/05/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept their response.the account has been cancelled and monies have been put back into my accountThank you
Initial Business Response / [redacted] (1000, 5, 2015/05/26) */ Hi ***, I'm very sorry for any confusion surrounding your NakedWines.com accountIt's never our intent to deceptively enroll customers in the Angels programAn Angel welcome letter was enclosed in your initial wine shipment describing the terms of the Angel programPrior to application of the charges, we sent a series of emails with Angel details Immediately upon contacting the NakedWines.com Customer Happiness team on May 15th, a full refund was processed back to your cardAll refunds take approximately 5-business days to be reflected in your bank account As requested - you were removed from the Angels program and will not incur any charges going forward Warm Regards, NakedWines.com
Initial Business Response / [redacted] (1000, 5, 2015/06/15) */ Hi [redacted] , I sincerely appreciate all of the feedback you shared and would like to clarify a few details with you All vouchers at NakedWines.com include a minimum spend requirement in compliance with current laws; we can't legally ship free alcoholThe minimum spend requirement on the $off voucher from Pro Flowers is $- which is stated on the voucher itselfWe fund independent winemakers to make wines exclusively for NakedWines.com - many of the winemakers have worked at prestigious wineries throughout Napa Valley, Italy, Australia and FranceWe've given the winemaker an opportunity to make wines with their label - not a winery label NakedWines.com is not a scam; we're passionate [redacted] making great wines affordable and providing superior service to our customersI'm sorry for any misunderstandings and assure you that you've not incurred any charges from us I hope that I've been able to address the concerns that you've expressed Best Regards, NakedWines.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) There are good business advertising practices and there are many bad and deceiving practices as wellThe companies associated with Pro Flowers, Nakedwines and other are using deceiving techniques to attract customers regardless of the outcome for as long as they can get away with it until people realize that they have been victims of one more cheap scam All the information that is printed in small letters should be printed in big bold letters before the actual ad There is no need for unscrupulous businesses, but we live in a free society and this is the bad partThis proves again that there is no Free LunchI am glad that I did not became a new victim from these crooks Final Business Response / [redacted] (4000, 9, 2015/06/24) */ Hello [redacted] , At NakedWines.com, we honor a satisfaction guarantee on all purchasesI assure you that since you've not ordered with NakedWines.com - you have not incurred any chargesThe credit card information you entered has been completely disabled from the account that you created All NakedWines.com vouchers clearly stipulate the terms surrounding the use of the voucherAs I stated previously, all vouchers require a minimum spend in compliance with present State and Federal lawsI'm sorry if you were disappointed by the terms of the voucher requirements Sincerely, NakedWines.com
Hi [redacted] ,I'm terribly sorry to hear that you didn't realize you were an Angel at NakedWines.comI want to apologize for any misunderstanding there's been with your Angel's membershipWhen you placed your initial order, you selected a promotional case intended for customers interested in becoming AngelsJust in case customers miss this information when ordering, we send out a series of emails for complete transparencyWe don't ever want customers to be surprised!Angels is completely voluntary and there are no contracts or tie insAny money allocated into your Angels account is always yours! You've been successfully removed from Angels and will not incur any more Angel transfersA refund of $was issued back to your VISA on June 7th, as that was the balance on your Angels accountAn additional refund totaling $was processed on June 11th, Please allow up to business days for the refunds to post back to your VISA accountIf you have any further concerns or any questions, please contact me at [redacted] or by phone at 1-800- [redacted] .Best, [redacted] NakedWines.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Once I receive the credits they promised of $and $100.00, I will fully accept the compensation by nakedwines!! Thanks again!!! Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/30) */ Hi [redacted] , I'm very sorry for any confusion surrounding your NakedWines.com accountIt's never our intent to deceptively enroll customers in the Angels programAn [redacted] welcome letter was enclosed in your initial wine shipment describing the terms of the Angel programPrior to application of the charges, we sent a series of emails with [redacted] details Immediately upon contacting the NakedWines.com - your Angel account was cancelled and a full refund of $has been processed back to your cardAll refunds take approximately 5-business days to be reflected in your bank account As requested - you were removed from the Angels program and will not incur any charges going forward Warm Regards, NakedWines.com
Initial Business Response / [redacted] (1000, 5, 2015/05/14) */ Hi [redacted] , I'm very sorry for any confusion surrounding your NakedWines.com accountIt's never our intent to deceptively enroll customers in the Angels programAn Angel welcome letter was enclosed in your initial wine shipment describing the terms of the Angel programPrior to application of the charges, we attempted to contact you through email and voice several times Immediately upon your contacting the NakedWines.com Customer Happiness team on May 10th, a full refund was processed back to your cardAs you requested - you were removed from the Angels program and will not incur any charges going forward Warm Regards, NakedWines.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) It resolves my personal situation, but this is the typical corporate strategy of quickly resolving the complaints of people who catch the offense and take action, knowing that they will keep the money of the many people who do not catch it or simply don't want to go through the hassle of seeking restitutionTheir statement about having tried to contact me by phone and email repeatedly seems highly implausibleThere was a series of highly confusing emails about "only X more people on the waiting list to become Angel members" that made no sense to me
Initial Business Response / [redacted] (1000, 5, 2015/07/24) */ Hi ***, I'm sorry for any confusion but your account was cancelled in mid June and a complete refund of $was issued back to your VISA card Please refer to your most recent VISA statement to confirm the refund totalThere will be three refunds of $eachThe refunds were confirmed in my system on June 17th, Warm Regards, NakedWines.com
Initial Business Response / [redacted] (1000, 5, 2015/08/04) */ Hi [redacted] , We greatly appreciate your feedback and I'm sorry for any confusion and misunderstanding with your Nakedwines.com account Your Angel account was cancelled as requested and a complete refund of $total has been processed The refunds take about 5-business days to reflect in your account Warm Regards, NakedWines.com
Initial Business Response / [redacted] (1000, 5, 2016/01/21) */ Hi [redacted] , Thanks for reaching out [redacted] I'm sorry for any confusion surrounding your recent wine order and Angel status with NakedWines .com The voucher that was utilized at the time of purchase enrolled you in the Angels program; the terms are printed on the voucherIn addition to the voucher terms - a series of emails were sent to the email address on file informing you of the Angel status Your Angel status was cancelled on January 19th, and a full refund of $was processed immediatelyI've located accounts linked to your name and disabled them both Please let me know if I can provide you with any additional details or if you have any further questions Warm Regards, NakedWines .com 1-800-673-
Hi ***,I'm terribly sorry to hear that you didn't realize you were an Angel at NakedWines.comI want to apologize for any misunderstanding there's been with your Angel's membershipWhen you placed your initial order, you selected a promotional case intended for customers interested in becoming AngelsJust in case customers miss this information when ordering, we send out a series of emails for complete transparencyWe don't ever want customers to be surprised!Angels is completely voluntary and there are no contracts or tie insAny money allocated into your Angels account is always yours! You've been successfully removed from Angels and will not incur any more Angel transfersA refund totaling $was issued back to your VISA on July 10th, as that was the balance on your Angels accountPlease allow up to business days for the refunds to post back to your VISA accountThere was an additional credit of $from us that is non-refundable.If you have any further concerns or any questions, please contact me at [redacted] Kind regards, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/05/26) */ Hi [redacted] , I'm very sorry for any confusion surrounding your NakedWines.com accountIt's never our intent to deceptively enroll customers in the Angels programAn Angel welcome letter was enclosed in your initial wine shipment describing the terms of the Angel program Immediately upon your contacting the NakedWines.com Customer Happiness team on May 20th, a full refund was processed back to your cardAs you requested - your Angel status was cancelled and you will not incur any charges going forward Warm Regards, NakedWines.com
Hi [redacted] I'm sorry for your confusion and will gladly provide you with the details surrounding your accountYour Angels status was cancelled immediately upon request and a full refund of your account balance was processedThe refund amount was $46.07; prior to cancelling your Angels status, you placed a wine order in the amount of $The wine order was cancelled today as we received confirmation that the wine order is being returnedI've processed a refund of $today - please allow 5-business days for it to post back to your accountIf you have any questions or concerns, please don't hesitate to reach out to us.Warmly, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/10/22) */ Hi ***, Thank you for your feedback ***. Your NakedWines.com account was deactivated as you requsted; you will not receive email correspondence or any promotional offers from NakedWines.com going forward. I've replied to the email you... sent in as well with all of the above details. Please let me know if there's anything else I can be of assistance with. Warm Regards, NakedWines.com
Initial Business Response / [redacted] (1000, 5, 2016/02/04) */ Hi [redacted] , We greatly appreciate your feedback and I'm sorry for any confusion and misunderstanding with your Nakedwines.com account Your [redacted] account was cancelled as requested and a complete refund of $has been processed back to your [redacted] CardThe refunds take about 5-business days to reflect in your account Warm Regards, NakedWines.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meHOWEVER, I hope that it will be more clearly stated on future vouchersAlso, I think that Char-Broil should be aware of this minimum order policyIt's not really a minimum order, the deal (as it appeared to me) is you HAVE to spend $of your own money FIRST, in order to receive $off on anything else that is added to the order.But as long as you have removed my information, and won't charge me (because others online said that even though they cancelled, their cards were charged - I found this by using Google to look up your "deals"), then I accept your response Sincerely, [redacted]