Nala

I’m not sure why this client would choose to pretend ignorance of who he spoke to when he signed up for services with the NALA, since the “Welcome Email” identifies all of the parties to the contract and includes contact information with phone numbers and email addresses The “Welcome Email” also includes a copy of the contract, details of the business, terms and conditions of the services provided, descriptions of the products purchased and how those products are provided The NALA (National Association of Local Advertisers) was established in to help local business owners (client) establish their online presence in the ever changing world of digital advertising An integral part of preparing the best course of action for their marketing campaign is to register and post to different websitesThe NALA works with the client to achieve these goals, but the client must cooperate with us to do that for them This is an important part of the process and is reviewed with the client the very first time we speak with the client The code needed to move forward is required and the documentation shows that the client has been asked several times for this information and never responded The NALA did not lose something that was never provided All correspondence to and from the client is documented This documentation clearly indicates the reason for the request, how the code would be provided to him from the service he owns and how and when this information would need to be provided to the NALA, as the code has a short life span once the request is made When the client does not or refuses to help and engage in the process, the NALA will try work-a-rounds, but our experience is that without the client’s help the results are not effectiveThe NALA works with the business owner, not apart from the business owner Press releases are an effective and proven successful marketing method to increase the business visibility online But the press release requires the client to engage in the preparation of that news release with their Account Manager Where the client struggles to come up with viable news worthy material, choosing to sponsor and work with a charity is a wonderful opportunity to showcase the client to the online world and has the greatest results in getting their news release to reach major news outlets The NALA’s goal is to help the client increase their online visibility, but we also expect to be paid for our services The NALA business to business contract is non-cancelable as stated on the contract at the time of purchase However, we do understand that the client’s financial situation or personal circumstances may change during the providing of these services, and where we are able to modify and adjust our services to help the client, we will Due to financial issues, this client asked us to cancel his contract after working with his Account Manager for almost two months Although, we were unable to cancel the contract, we did offer to modify the contract The NALA has and is willing and able to continue to provide the client with the services he has paid for and to modify his contract We stand behind our product and we work diligently to maintain our reputation and integrity A refund is not warranted to this client as services have been provided as stated in the contract The client has at this time refused to provide the necessary information to move forward on one of their products; when and if the client provides this information, the NALA can complete this phase of their program On the other product, the NALA has worked with the client trying to come up with ideas for the press release and has provided ideas for him to consider, but he has yet to respond to our ideas and has not provided his own The NALA press team will write the news release, but the NALA cannot fabricate a news release, it must be news worthy and factual pertaining to the client’s business We would be happy to finish the contract as agreed, should the client decide to move forward

I’m not sure why this client would choose to pretend
ignorance of who he spoke to when he signed up for services with the NALA, since
the “Welcome Email” identifies all of the parties to the contract and includes
contact information with phone numbers and email...

addresses.  The “Welcome Email” also includes a copy of
the contract, details of the business, terms and conditions of
the services provided, descriptions of the products purchased and how those
products are provided
The NALA (National Association of Local Advertisers) was
established in 2010 to help local business owners (client) establish their
online presence in the ever changing world of digital advertising.  An integral part of preparing the best course
of action for their marketing campaign is to register and post to different
websites. The NALA works with the client to achieve these goals, but the client
must cooperate with us to do that for them. 
This is an important part of the process and is reviewed with the client
the very first time we speak with the client. 
The code needed to move forward is required and the documentation shows
that the client has been asked several times for this information and never
responded.  The NALA did not lose
something that was never provided.  All
correspondence to and from the client is documented.  This documentation clearly indicates the
reason for the request, how the code would be provided to him from the service
he owns and how and when this information would need to be provided to the
NALA, as the code has a short life span once the request is made.  When the client does not or refuses to help
and engage in the process, the NALA will try work-a-rounds, but our experience
is that without the client’s help the results are not effective.
The NALA works with the business owner, not apart from the
business owner.  Press releases are an
effective and proven successful marketing method to increase the business visibility
online.  But the press release requires
the client to engage in the preparation of that news release with their Account
Manager.  Where the client struggles to
come up with viable news worthy material, choosing to sponsor and work with a
charity is a wonderful opportunity to showcase the client to the online world
and has the greatest results in getting their news release to reach major news
outlets. 
The NALA’s goal is to help the client increase their online visibility, but we also expect to be paid for
our services.  The NALA business to
business contract is non-cancelable as stated on the contract at the time of
purchase.  However, we do understand that
the client’s financial situation or personal circumstances may change during
the providing of these services, and where we are able to modify and adjust our
services to help the client, we will.  Due
to financial issues, this client asked us to cancel his contract after working
with his Account Manager for almost two months. 
Although, we were unable to cancel the contract, we did offer to modify
the contract.  The NALA has and is willing
and able to continue to provide the client with the services he has paid for and
to modify his contract.  We stand behind
our product and we work diligently to maintain our reputation and integrity. 
A refund is not warranted to this client as services have
been provided as stated in the contract. 
The client has at this time refused to provide the necessary information
to move forward on one of their products; when and if the client provides this
information, the NALA can complete this phase of their program.  On the other product, the NALA has worked
with the client trying to come up with ideas for the press release and has provided
ideas for him to consider, but he has yet to respond to our ideas and has not
provided his own.  The NALA press team
will write the news release, but the NALA cannot fabricate a news release, it must
be news worthy and factual pertaining to the client’s business.   We would be happy to finish the contract as
agreed, should the client decide to move forward.

Review: Some guy named "[redacted]" called me from the Los Angeles area claiming NALA -- whose acronym appears to be elusive -- would get me registered witb various website and create news releases to promote my law office's legal services. Neither was done. In fact, "the NALA", asked me repeatedly for the same information from google.com, some verification code. After they lost it the first time I gave up trusting them. Moreover, it appeared I could have done this myself for free. Moreover, coincidentally, after I hired them to perform this service some third party company called me out of the blue claiming they would do the same service for a much lower fee. I asked where they got my info from and 'the NALA' was the source. Next, the NALA, informed me after I hired them that it would assist my on-line profile if I donated to various charities. Nowhere was this represented in our contract. Furthermore, NALA informed me on the phone after I agreed to the contract that not a single case I litigated could be used as a testimonial in a news release unless I agreed to have the case info detail in the release. People do not hire me so that I can broadcast their mistakes in a case to the world. I'm hired to make it go away as painlessly as possible. The NALA never mentioned in the contract that I needed to provide such detailed case info to them which frankly would have amounted to me trashing my own client! Finally, the NALA rep '[redacted]' called me today claiming I lost the dispute with the credit card company (ironic since not a single news release was done much less the registration with google.com) He asked me to agree to 4 months of service. I refused. I then called my credit card company and they are adamant I won the dispute. Make your own decision based on my experience.Desired Settlement: REFUND!

Business

Response:

I’m not sure why this client would choose to pretend

ignorance of who he spoke to when he signed up for services with the NALA, since

the “Welcome Email” identifies all of the parties to the contract and includes

contact information with phone numbers and email addresses. The “Welcome Email” also includes a copy of

the contract, details of the business, terms and conditions of

the services provided, descriptions of the products purchased and how those

products are provided The NALA (National Association of Local Advertisers) was

established in 2010 to help local business owners (client) establish their

online presence in the ever changing world of digital advertising. An integral part of preparing the best course

of action for their marketing campaign is to register and post to different

websites. The NALA works with the client to achieve these goals, but the client

must cooperate with us to do that for them.

This is an important part of the process and is reviewed with the client

the very first time we speak with the client.

The code needed to move forward is required and the documentation shows

that the client has been asked several times for this information and never

responded. The NALA did not lose

something that was never provided. All

correspondence to and from the client is documented. This documentation clearly indicates the

reason for the request, how the code would be provided to him from the service

he owns and how and when this information would need to be provided to the

NALA, as the code has a short life span once the request is made. When the client does not or refuses to help

and engage in the process, the NALA will try work-a-rounds, but our experience

is that without the client’s help the results are not effective.The NALA works with the business owner, not apart from the

business owner. Press releases are an

effective and proven successful marketing method to increase the business visibility

online. But the press release requires

the client to engage in the preparation of that news release with their Account

Manager. Where the client struggles to

come up with viable news worthy material, choosing to sponsor and work with a

charity is a wonderful opportunity to showcase the client to the online world

and has the greatest results in getting their news release to reach major news

outlets. The NALA’s goal is to help the client increase their online visibility, but we also expect to be paid for

our services. The NALA business to

business contract is non-cancelable as stated on the contract at the time of

purchase. However, we do understand that

the client’s financial situation or personal circumstances may change during

the providing of these services, and where we are able to modify and adjust our

services to help the client, we will. Due

to financial issues, this client asked us to cancel his contract after working

with his Account Manager for almost two months.

Although, we were unable to cancel the contract, we did offer to modify

the contract. The NALA has and is willing

and able to continue to provide the client with the services he has paid for and

to modify his contract. We stand behind

our product and we work diligently to maintain our reputation and integrity.

A refund is not warranted to this client as services have

been provided as stated in the contract.

The client has at this time refused to provide the necessary information

to move forward on one of their products; when and if the client provides this

information, the NALA can complete this phase of their program. On the other product, the NALA has worked

with the client trying to come up with ideas for the press release and has provided

ideas for him to consider, but he has yet to respond to our ideas and has not

provided his own. The NALA press team

will write the news release, but the NALA cannot fabricate a news release, it must

be news worthy and factual pertaining to the client’s business. We would be happy to finish the contract as

agreed, should the client decide to move forward.